Generate summary with AI

Investing in a reliable IT management platform is one of the most critical decisions an IT professional can make from the get-go. Your IT management software may further complicate operations or simplify them and lead to improved profitability.
For a long time, IT teams have relied on Atera for their IT management needs. A few reasons for this include Atera’s robust functionality, intuitive user interface, 24/7 chat support, and continuous innovation, including Action AI™ and it’s AI Copilot.
In this article, we will examine Atera’s key features, functionalities, performance, security, compliance, and pricing in more detail.
Let’s start with a brief overview of what Atera is.
What is Atera?
Atera is an all-in-one, AI-powered IT management solution for IT departments and managed service providers (MSPs). With features such as RMM, PSA, Action AI™, patch management, remote access, and Network Discovery, Atera enables IT teams to manage their IT infrastructure from one platform.
Of the many IT management platforms available, Atera is the first one to introduce Agentic AI, called Action AI™. Atera’s AI helps IT teams cut first response times, power through more tickets, and achieve quicker resolutions.
Key features of Atera
Next, let’s examine Atera’s main features so you can better understand its capabilities.
1. Remote monitoring and management (RMM)
With Atera’s remote monitoring and management (RMM) functionality, IT teams can monitor and manage their clients’ systems in real-time, automate tasks, and gain insights into their health and performance.
Atera’s RMM features include:
- Proactive monitoring and alerts: You can monitor network infrastructure, servers, workstations, and devices in real time. You can set alert thresholds to monitor system resources, logged-in users, IP monitoring, SQL server updates, and more.
Atera’s real-time alerting page
- Remote maintenance: The remote maintenance functionality provides easy access to uninstalling applications, running scripts, installing patches, and running virtually any command.
- Asset management capabilities: Atera provides accurate inventory information on hardware and software assets, enabling IT professionals to track and manage resources effectively, allocate assets efficiently, and plan for future upgrades or replacements.
- Software repository: The software repository is used for centralized management and distribution of software applications.
- Reporting and analytics: You can create customized reports on system health, software inventory, and patch feedback. This will assist you in making more informed decisions and provide documentation for billing purposes.
Other notable RMM features Atera provides include patch management, remote access and support, and IT automation, all of which we’ll discuss later in this article.
The main benefits of Atera’s RMM capabilities include reduced costs, the ability to identify and resolve issues before they impact business, streamlined operations, and automated maintenance.
This is what one Capterra user mentioned on Atera’s RMM capabilities:
- “After trying several other RMM solutions, I decided that Atera was a good fit for my company and provided the best value. I use the product every day and will continue to subscribe.”
Atera review via Capterra
Whether you’re part of an IT department or MSP, Atera’s RMM capabilities make managing endpoints and devices easy and secure. Plus, Atera uses a pay-per-technician model, which means you pay a fixed price regardless of your number of endpoints.
2. AI-powered features
IT teams often work with countless applications and databases operating simultaneously yet independently, making it difficult to maintain seamless IT operations. Integrating AI into the IT industry, such as through platforms like Atera, helps to streamline processes and improve efficiency.
Atera is the first IT management platform to introduce Agentic AI into its platform, called Action AI™. Atera’s AI Copilot (part of Action AI) improves nearly all aspects of IT management, from troubleshooting IT issues to summarizing tickets instantly to creating context-specific scripts in seconds.
“Add AI Copilot Insights on demand gif here”
Atera’s Action AI™ gives technicians access to AI, and it comes with many features and capabilities, including:
- Insights on demand: AI Copilot’s query capabilities allow technicians to ask account-specific questions and receive actionable insights immediately.
- Device troubleshooting: Troubleshoot IT issues using real-time device diagnostics and AI-recommended actions, which results in faster resolution times and higher customer satisfaction.
- Remote session summaries: Get clear and precise summaries after each remote session summary so nothing gets lost.
- Script generation: Use Atera’s AI script generator to create scripts to fix issues, like concurrent application crashes or device slowdowns. Simply describe your script and the AI tool will create it for you.
- Ticket summarization: Handles issues like password resets and blue screens automatically, enabling Tier 1 technicians to move up to Tier 2 and allowing senior technicians to focus on strategic initiatives. Atera’s AI ticketing solution solves 50% of tickets before they even reach technician’s inboxes.
- Knowledge-base connection: AI Copilot helps you create knowledge-based articles directly from your ticket resolutions, improving customer experience and reducing your workload.
Let’s look a bit closer at one of these capabilities, AI Copilot’s insights on demand.
Atera’s AI Copilot can now be accessed from anywhere within the platform, allowing technicians to ask account-specific questions, such as:
- “Which servers are running low on storage?”
- “How many devices need a software update?”
AI Copilot also has a strong filtering capability, which is especially useful for enterprises.
You can simply type in your criteria, and AI Copilot will filter out the right devices:
- “Which workstations are still using Windows 10 without security software?”
- “Show all company laptops that haven’t received updates in the past month.”
With Atera’s AI Copilot, your team can achieve 10X operational efficiency, slash resolution time, and deliver better outcomes faster. AI Copilot is also accessible via Slack and Microsoft Teams so end users can troubleshoot and resolve IT issues within their favorite workspace.
Atera AI Copilot Microsoft Teams integration
3. Helpdesk and Ticketing
One of the key parts of our Atera review is the available helpdesk and ticketing feature.
With Atera’s help desk and ticketing, you can manage all your communication with your end-users from a single intuitive dashboard.
Atera’s IT ticketing system
Atera’s PSA functionalities include:
- Ticket management – for prioritizing, assigning, and resolving support requests efficiently.
- Customer portal – where customers can open tickets, track them, and find information in your knowledge base
- Contracts and billing – for MSPs for creating contracts, managing SLA policies, and tracking customer rates
- Advanced reporting and analytics – for generating reports on technician performance, response times, patch status, customer satisfaction, and much more.
- Ticket automation rules – to automatically assign tickets based on predefined workflows.
Atera customers on G2 appreciate that the PSA is combined with Atera’s strong RMM. This means you don’t need to switch between multiple platforms to meet your IT support needs. One G2 user mentions loving the integration of AI within ticketing and scripting. Atera’s AI within ticketing helps to summarize tickets, create replies, and generate the right scripts for fixing issues.
4. Remote access
Atera’s remote access feature enables IT technicians to remotely access computers, desktops, servers, applications, and files.
Atera’s remote access tool
The remote session can be started directly from the alert, ticket, or device view via AnyDesk or Splashtop or through TeamViewer or ScreenConnect if you want to bring your own license.
One Capterra user mentions the following about Atera’s remote access capabilities:
- “The platform’s remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from anywhere.”
Atera review via Capterra
Atera’s remote access tool makes it easy to access client’s devices remotely, so when problems arise, it can solve them in the shortest possible time, avoiding any larger damage.
Atera’s built-in remote access software integrates with Splashtop or AnyDesk, there are no extra costs. Competitors, like N-able, charge extra for this functionality, so Atera has a distinct advantage.
5. Patch management
Based on our Atera review, patch management doesn’t need to be complex, but if your company lacks the right tools, it could be a major headache. Atera’s patch management features let you see, update, and maintain your patches for Windows, Linux, and MacOS devices.
Atera’s patch management tool
Not only does Atera help with patch management, but it also automates it. Atera’s automated patch management helps to scan, identify, download, test, deploy, and verify system patches automatically.
Unlike humans (who do need to sleep), automated patch management finds and fixes system loopholes around the clock before malicious actors can exploit them.
Related to Atera’s patch management tool, one Capterra said, “I was doing 14-hour shifts dealing with maintenance and patch management. With Atera, I still put few hours here and there, but the automation went from a 24-hour job, to looking at a report for an hour to make sure everything worked as it should have.”
Atera review via Capterra
In addition, Atera’s cloud-based patch management provides advanced reporting for patches, ensuring that you are always up-to-date on patching status. You can even install missing patches within the patch reporting page.
Atera’s patch management reporting
6. Network discovery
Atera’s Network Discovery tool identifies and lists all assets within your IT environment by scanning and monitoring workgroup and domain controller networks.
This feature is particularly useful in remote environments where users work independently. One view of all customer networks, continuously updated, helps administrators and IT staff stay on top of everything.
Atera’s Network Discovery page
Atera’s Network Discovery also provides status reports. These reports give detailed information about each asset, such as its model, serial number, and age. They help customers and businesses determine which devices must be retired or replaced and forecast costs in advance.
If anything goes wrong, the Network Discovery capability can also be crucial to incident response. The technology automatically logs all network connections, allowing you to see what devices were connected when the attack occurred, narrowing down your list of suspects.
7. IT automation
IT automation ranked second among IT trends in organizations across the United States and Europe in 2023. Atera enables you to create your own IT Automation Profile and apply it either at the customer level or at the agent level, ensuring smooth automated actions all day long.
With Atera’s IT Automation Profile, you can:
- Run operation system updates (critical security, service pack or both of them)
- Install Java/Adobe/Driver updates
- Create a system restore point
- Delete temp files/internet history
- Perform reboot/shutdown
- Perform disk management tasks and run scripts even from the mobile app
Atera’s IT Automation profile
One Capterra user mentioned this about Atera’s IT automation capabilities:
- “It is the most appropriate remote control and cloud management software because it has the best cloud management features. It eases cloud management tasks by automating them, making the time to spend minimal.”
8. Third-party integrations
Atera’s App Center helps you expand the functionality with different security, network monitoring, billing and reporting, backup, remote access, and CPQ applications.
With integrations such as Webroot, Acronis, Emsisoft, Keeper, AnyDesk, Splashtop, and others, Atera makes it easy to customize your IT environment to your exact needs.
Atera’s App Center
When we compare Atera’s integrations with those of competitors like NinjaOne, Syncro, Datto, and ConnectWise, we find that the integration set is mostly similar. Yet, one area where Atera stands out is the OpenAI integration, which enables Atera users to take advantage of the AI-powered features.
9. Mobile app
Atera’s mobile app helps IT teams support their customers directly from their mobile devices. The mobile app includes alert monitoring, remote access via Splashtop, helpdesk, and ticketing, and access to customer contacts and devices.
Screenshot from Atera’s mobile app
Most IT management platforms only offer desktop or cloud-based software, so Atera’s mobile app is definitely a standout feature.
Interface and usability
Atera aims to help IT professionals streamline their workflows, which is reflected in the intuitive user interface. Customers recognize Atera for its ease of use, and it has received G2 awards for both ease of use and implementation.
The onboarding process for new technicians is quick and easy, and new users are up and running within an hour. Setting up new customer environments can seem daunting for many MSPs, but Atera makes the process stress-free and quick.
Once you’re signed up, this is what Atera’s admin dashboard looks like:
Atera’s dashboard view (Via Atera)
This is what one Atera user mentions on Reddit related to the user interface:
- “We’ve been using Atera for just a couple of weeks, and so fa,r I’ve found it a lot easier to use than N-able. It appears to have been designed correctly from the ground up.”
Atera review via Reddit
Navigating between the different user interfaces is easy, and most of the features can be accessed from the left sidebar. If you still can’t locate a specific feature, you can use the search bar to find it.
Performance and reliability
As any IT professional knows, reliability and performance are crucial when choosing an IT management tool. Downtime can cause more security risks and problems down the road, so you should make sure your next IT management platform shields you from these risks.
Our commitment to proactive IT solutions, as opposed to reactive solutions, enhances our performance and reliability. With Atera’s RMM, you will benefit from real-time monitoring and alerts that will allow you to address potential problems before they become more serious.
Regarding customer support, Atera offers a wide range of options. The easiest way to get assistance from Atera is through 24/7 live chat or a comprehensive knowledge base containing various resources.
Atera Help Center
Atera provides collaborative support methods, including a shared script library and an active IT community that can assist with troubleshooting issues and offer insight and suggestions. Atera also has an active blog containing hundreds of related articles for IT professionals.
We take pride in making troubleshooting simple and minimizing downtime.
Security and compliance
Atera’s built-in security is at the center of everything we do, ensuring your data is always protected.
Using smart logging and reporting and adhering to industry standards like MFA, we can give our customers peace of mind that their organization is not at risk from unwanted threats. Atera has achieved ISO/IEC 27001, 27017, 27018, and 27032 compliances.
We constantly develop our cybersecurity offerings, and we are proud to compete with all major players in this space. Endpoint management, zero-trust architecture, and many other features ensure our customers receive effective compliance and cybersecurity measures.
In addition, Atera’s security-focused integrations allow you to combine Atera with your favorite cybersecurity platforms. Our security integrations include Bitdefender, Cynet, Keeper, ESET, Emsisoft, Webroot, ThreatDown, and Ironscales.
Atera’s security integrations
Pricing and plans
Atera is renowned for offering a transparent pay-per-technician pricing structure. The available pricing plans are tailored to the specific requirements of MSPs and IT departments.
Enterprise clients may receive a custom quote, but our standard plans for IT departments range from $149/month to $219/month:
Atera IT department pricing
For MSPs, the standard pricing plans range from $129/month to $209/month, and a custom quotation is available for Enterprise clients:
Regarding return on investment (ROI), Atera’s pay-per-technician pricing means companies pay a fixed fee regardless of the number of devices they manage. This is different from most RMM pricing plans, which charge customers based on the number of endpoints they manage.
Atera’s pricing helps you scale more easily and affordably, and you can add more devices without increasing costs.
If you are uncertain whether Atera’s pay-per-technician pricing will make a difference, here is what one Capterra user mentioned:
- “The pricing is straightforward, charging based on the number of technicians, no matter how many devices we manage. This makes costs predictable.”
Another Capterra user said:
- “The pricing model is far superior to the competition, charging per tech vs per device makes this company stand out from the rest.”
Atera review via Capterra
Atera’s powerful patch management functionality also saves you money over time, and the available third-party integrations expand the system’s capabilities.
All new Atera customers get a 30-day free trial to help IT department decision-makers get a better understanding of the product.
User feedback and reviews
Atera offers robust all-in-one functionality, 24/7 live chat support, easy onboarding, and an intuitive user interface, so it’s no surprise that it has earned thousands of positive reviews from customers.
Across the most popular review platforms, including G2, Capterra, SourceForge, and TrustRadius, Atera has gained an average of 4.6 out of 5.0 stars rating with over 2,000+ unique reviews.
One Atera user on G2 appreciates Atera’s AI capabilities, as it is helping their team resolve issues 70% faster:
Atera review via G2
One Atera user on Capterra appreciates how Atera provides an all-in-one IT management solution for them. Instead of investing in multiple software solutions, IT departments can achieve the required support objectives within one subscription.
Atera review via Capterra
One Reddit user mentioned that after migrating from Datto to Atera, they saved 2/3rds of their costs:
Atera review via Reddit
Another Reddit threat discusses how Atera bills by the agent and not the endpoint. Plus, the users appreciated Atera’s built-in ticketing, and its all-in-one capabilities:
Atera review via Reddit
The only AI-powered IT management platform
Hopefully, this Atera review has given you a clearer idea of what Atera can offer. Even though there are many IT management solutions on the market, Atera is the only one powering its platform through end-to-end AI.
With Atera’s AI, IT technicians can work 10X more efficiently, and customers have reported 95% faster ticket response times. Of course, before deciding, you should compare different Atera alternatives to determine which platform best fits your organizational goals.
However, we can confidently state that Atera is the only platform offering the AI-powered all-in-one functionality accompanied by the disruptive pay-per-technician model. If you want to evaluate how Atera fits within your organization, you can sign up for a free 30-day trial.You can also get in touch with our sales team today.
Frequently Asked Questions
Related Articles
Fortify your enterprise: The top CEM security platforms of 2025
In this article, we review the top CEM security platforms, which we have ranked based on their available features, pricing, and customer reviews.
Read nowThe best Ivanti alternatives for smarter IT management in 2025
Interested in what are the top Ivanti competitors & alternatives? In this guide, we go through them and review their features, reviews, and pricing.
Read nowTop 11 ServiceNow alternatives IT teams rely on in 2025
In this guide, we look at why IT teams are seeking alternatives to ServiceNow and review the top alternatives available.
Read nowThe best SSPM tools to secure SaaS applications in 2025
Discover the best SSPM tools in 2025 to secure your SaaS applications. Explore top solutions for enhancing SaaS security, managing risks, and protecting sensitive data.
Read nowEndless IT possibilities
Boost your productivity with Atera’s intuitive, centralized all-in-one platform