The Ultimate 2025 Comparison of Atera vs. ConnectWise

For any IT department or technology solutions business, selecting an effective IT management platform is a key component of daily efficiency. Atera and ConnectWise are two of the leading IT management platforms, used by IT teams to:

• Monitor and secure various endpoints
• Handle end-user support requests
• Automate routine IT tasks
• Deploy security patches
• Streamline IT operations

Both Atera and Connectwise have thousands of reviews on review sites, but on G2 for example, Atera garnered a rating of 4.6, while ConnectWise has a rating of 4.1. Plus, when comparing the two platforms more closely, we can start seeing distinct differences.

So, which is right for you and your company’s unique goals? In this article, we will provide an in-depth comparison of each platform’s features, usability, pricing, and support. This guide is formulated specifically for IT department decision-makers, so you’ll find all the relevant information you need to make an informed choice.

So, is Atera the right ConnectWise alternative for you?

Atera vs. ConnectWise: An overview

For a quick comparison of Atera and ConnectWise, see the table below:

Let’s also compare the G2 user satisfaction ratings for Atera and ConnectWise. Both platforms have received hundreds of customer reviews across categories such as ease of use, features, and quality of support, with the following scores:

For a full comparison of Atera and ConnectWise’s features, user feedback, and performance, see the in-depth G2 analysis here.

User interface and usability

When comparing Atera and ConnectWise across G2’s ease-of-use categories and how well the software meets user requirements, Atera is a clear winner:

The ease of use categories are arguably influenced by how intuitive the platform’s user interface is. As indicated above, Atera is highly rated by customers for its intuitive and user-friendly interface.

In comparison, ConnectWise’s reviews are more mixed, and its G2 Ease of Setup score is 6.5 out of 10, suggesting that customers have had difficulty with onboarding. After reading ConnectWise customer reviews, the low rating for ease of use seems more logical, as many users complain about onboarding issues, such as users in this Reddit thread:

Not all ConnectWise reviews are as negative, but a common theme is the lack of training and support and a clunky interface.

If you want first-hand experience with Atera and ConnectWise’s user interfaces, here’s how each one looks:

At Atera, we’re renowned for our high-quality visual interface, intuitive user journey, and ease of navigation. With the capability to manage IT assets, workflows, and tasks all in one place, our system is built specifically for IT departments and MSPs and prioritizes the needs of these groups.
Plus, Atera’s wide variety of integration options makes its potential for customization virtually endless, positioning it as a strong ConnectWise alternative.

Atera‘s knowledge base center for IT pro’s

Features and capabilities

Both Atera and ConnectWise offer a suite of advanced features designed to meet the specialized needs of enterprises and growing IT teams.

ConnectWise’s features include cybersecurity management, unified monitoring and management, PSA offerings, and more. Many of the features are split between different ConnectWise products, such as ConnectWise Automate and ConnectWise PSA.

The downside is that you may have to pay for two or more licenses to access key features, like RMM and IT ticketing.

Over at Atera, our platform offers many similar features, including world-class RMM, network discovery, patch management, helpdesk and PSA, IT automation, and more. The features are included in our all-in-one platform, which means you don’t need to juggle multiple products to access key IT management tools.

Atera’s RMM capabilities allow for real-time monitoring and alerts, making it easy to gain complete visibility into device, network, or group behaviors. Plus, our integrations with tools like Webroot, Acronis, Emsisoft, AnyDesk, and Splashtop help extend the software’s functionality.

What really differentiates Atera is its AI-powered capabilities, which enable 95% faster ticket resolution and 99% quicker response times! Atera’s AI Copilot is like giving technicians access to another team member. It helps to resolve tickets automatically, generate scripts to fix device issues, generate knowledge base articles for future reference, and more. 

Atera AI Copilot helps IT teams eliminate first response times entirely and significantly boost technicians’ capacity.

Tip: Learn more about Atera AI Copilot’s capabilities here.

Performance and reliability

When it comes to choosing the right IT management software, reliability is key — after all, what’s the point of next-generation capabilities if they’re not working properly? ConnectWise and Atera are both recognized for reliability and limited downtime, with users commenting that Atera’s system is easy to use and easy to troubleshoot should something go wrong.

ConnectWise offers a resource center with materials like infographics, checklists, and guides to provide asynchronous support for users. At Atera, we take reliability to the next level with a self-service knowledge base as well as a robust IT community that can help with troubleshooting and support 24/7.

Although Atera is an RMM software that’s been around for more than a dozen years and racked up thousands of reviews across countless platforms, you’ll be hard-pressed to find people who are disappointed in our reliability.

Pricing and value for money

ConnectWise provides personalized pricing for each client, but the company does not share that information publicly, making it challenging to gauge the true price-to-value ratio that the company offers.

However, doing some online research, we can find that pricing can vary widely based on the price that your sales rep gives you. So if you don’t like dealing with hidden pricing models where you’re never sure if you’re getting a good deal or not, ConnectWise may not be for you.

At Atera, on the other hand, we believe in upfront and transparent pricing for IT departments and MSPs. While enterprises can request a custom quotation tailored to their needs, Atera’s basic plans start at $149 per month for IT departments, and our RMM pricing model is billed by the technician — rather than the user or endpoint.

This approach makes Atera’s system more cost-effective and adaptable for startups and large organizations alike, as we base charges on the number of IT department professionals rather than the number of employees in the company, providing a flexible ConnectWise alternative. 

Our goal is to keep IT pricing simple, so you don’t need to worry about a large number of devices on your network causing mayhem on your next credit card bill.

Customer support and community

Customer support is an important part of IT management. When problems arise (as they inevitably will), support and resources should be easily available.

To address this, both Atera and ConnectWise offer IT communities where users can troubleshoot problems and share best practices with other IT professionals. Both platforms also offer self-help resources, such as blog posts, recorded webinars, manuals, and more. 

Where Atera stands out is its extensive knowledge base, packed with resources you can look into at your own pace. Users can also access our shared script library and can always seek assistance from Atera’s active IT community. Many users applaud our live community, in particular as an excellent source of industry knowledge and support from others in similar roles benefiting from Atera.

But when you’re not able to solve your problem using online blog posts or IT communities, you want to speak to a real human. 

That’s why at Atera, we have support staff via live chat who are standing by 24/7. And we even have support staff available for our customers who speak German and French, who are available from Monday to Friday from 9 AM to 6 PM CEST (UTC +2).
Atera customers often praise the customer service and one Reddit user specifically said, “support is the best part, I’m chatting to someone in under a minute.”

With ConnectWise, support is tier-based, depending on the plan that you sign up for, with only “Premium plan” members having access to inbound phone support.

Security and compliance

Both ConnectWise and Atera offer strong security and compliance programs. These topics are important for modern-day IT departments, as cyberattacks and security breaches have become increasingly common. ConnectWise is perhaps best known for its suite of cybersecurity measures, including zero-trust architecture and incident response services.

Here at Atera, we aim to go above and beyond in security and compliance. We have integrations with numerous highly regarded cybersecurity platforms. 
Regarding the integrations, one Capterra user mentioned, “I like that Atera connects with third-party services, such as Axcient, for security and backups.

Screenshot from GetApp

In addition, Atera allows IT departments to bulletproof their IT cybersecurity strategies with strong endpoint management. It is also SOC II compliant, HIPAA compliant, and more! You can view Atera’s trust page here.

Atera compared to ConnectWise

To conclude, it’s clear that both Atera and ConnectWise offer reliable, advanced solutions for IT departments.

But the question remains: which one is best for your company and your growth? Of course, we’re a little biased… yet we strongly believe that Atera can serve emerging and enterprise teams alike. From cybersecurity to helpdesk to patch management to RMM and more, Atera consistently comes out on top.

With transparent and straightforward pricing, proactive monitoring, and a user-friendly interface, Atera empowers IT teams to deliver top-notch services without the complexities associated with other platforms. The seamless integration of remote monitoring, management, and customer support makes Atera a clear winner in streamlining IT operations. 

When it comes to a dynamic and comprehensive solution, Atera proves to be the better fit, enabling businesses to navigate the ever-evolving landscape of IT management with ease. If you are ready to switch from ConnectWise to Atera, then read here how to do so.

You can also reach out to our sales team today to talk about your unique needs.