11 best ConnectWise alternatives for IT teams in 2025

Looking for a better alternative to ConnectWise? When it comes to managing IT processes, ConnectWise has been a steady solution for IT departments for decades. While effective, the software has notable limitations in usability, integration, and customer support.

Unlike a few other vendors, ConnectWise packages its products separately rather than providing an all-in-one IT management solution. For example, a company might choose to invest in ConnectWise Automate, ConnectWise Control, or ConnectWise Automate. Each ConnectWise product has different inclusions and features, making it important to conduct thorough research before you choose one or select an alternative solution.

In this article, we’ll briefly expand upon ConnectWise’s strengths and where there’s room for improvement and list arguably the best ConnectWise alternatives for 2025. Let’s dive into the review and comparison of IT management tools for IT teams.

What is ConnectWise?

ConnectWise offers various products to simplify remote monitoring, client relationship management, ticketing, security, and billing.

It’s mainly known for ConnectWise Control (formerly ScreenConnect) and ConnectWise’s RMM software. These tools let users discover and manage endpoints and remotely access them to resolve technical issues. Another popular ConnectWise product is ConnectWise PSA.

The company was founded in 1982, and since then, companies of all sizes have trusted ConnectWise with their IT management needs.

Why look for a ConnectWise alternative?

When we write our alternative articles, we always aim to look into the actual reasons users look for an alternative.

In ConnectWise’s case, we looked at reviews from G2, Capterra, Gartner, and Reddit to find out what the platform’s limitations are.

These are the limitations users reported:

1. Steep learning curve & hard to use

A steep learning curve and being hard to use were the main limitations users reported. In fact, “Learning Curve” and “Complex Usability” are the top two cons of ConnectWise on G2:

One G2 user even described the interface as “something out of the end of the Windows 95 era”.

Another G2 user simply said, “Learning ConnectWise PSA has a steep learning curve and has a lot of features, which often drown individuals. It is also often laggy.”

Many reviewers think the interface is outdated because ConnectWise rarely updates it.

2. Difficult onboarding process

This was another common complaint. Users say onboarding with ConnectWise is lengthy and the lack of customer support doesn’t help with it.

This is what one Reddit user wrote:

Most users seem to agree that very little training and support are available, and getting in touch with the support team is practically impossible.

With today’s IT management platforms, which offer 24/7 live chat support and dedicated onboarding, these are notable disadvantages to ConnectWise.

3. Changes to the products customers don’t like

Just last week, ConnectWise made big changes to its ScreenConnect product, removing personalization options from install packages and requiring on-premise partners to sign their own client installers with a publicly trusted certificate.

This was their email sent to customers:

This sparked some serious conversations among current ConnectWise customers, and many had to start looking for alternatives. Here are just a few of the users discussing this change:

This hasn’t been the only time similar changes have happened, which has led customers to question whether ConnectWise is making the changes in their best interest.

What are ConnectWise’s specializations?

While ConnectWise has limitations, it also has pros. Let’s review some of the benefits customers have listed.

1. Teams find it useful for IT service management

ConnectWise offers multiple products for ITSM, which users can use separately or integrate together. One user on G2 appreciated this and said, “While ConnectWise can feel a bit clunky at times, its functionality and integration options make it a solid tool for IT service management.”

2. Suitable for companies with more resources

One reason for ConnectWise’s steep learning curve is its customizable nature. The high customizability can make it suitable for companies with the resources to hire someone solely responsible for learning and managing the software.

One ConnectWise user described this and said:

Conversely, for companies that aren’t ready to invest that much or don’t have the required headcount, this can be a serious disadvantage.

The pros and cons of ConnectWise

To see a unified view of the pros and cons of ConnectWise, take a look at the following bullet points.

The pros:

• When integrated together, ConnectWise’s different products can be used together for ITSM
• Companies with resources to dedicate someone entirely to learning the software can benefit from ConnectWise’s high customizability

The cons:

• A steep learning curve and complex user interface make ConnectWise hard to use
• The customer service reps are hard to reach, which makes the onboarding process more difficult
• The recent changes to ConnectWise ScreenConnect have been disliked mainly by its users
• There have been minimal AI advancements on ConnectWise’s products

The 11 best ConnectWise alternatives for IT teams in 2025

The following are the top ConnectWise alternatives for IT teams in 2025.

1. Atera

Atera Vs. ConnectWise: Key differences

1. Key features: Both Atera and ConnectWise are used for IT management, but they have significantly different approaches to it. Atera is an all-in-one IT management platform that incorporates all key features, like RMM, patch management, and remote access, into one platform. 

ConnectWise spreads its features across multiple products, requiring users to pay for multiple subscriptions for all-in-one IT management.

2. Agentic AI: This is another area where Atera and ConnectWise differ. Unlike most IT management tools that rely on obsolete technology, Atera enables IT to run autonomously through its AI agents. With Atera’s AI agents, busy techs get an additional digital workforce, enabling more scalable IT teams and eliminating 40% of the IT workload automatically.

As of July 2025, ConnectWise has made minimal AI features available for its users. AI-assisted actions are available, but they’re limited to ConnectWise PSA.

3. Learning curve: The dashboard and user interface built by Atera are intuitive and easy to use, even for new users. In fact, many Atera users report that you can get the software up and running in just minutes. In comparison, ConnectWise’s steep learning curve and outdated user interface (as reported by reviews) make the onboarding difficult.

Tip: Read more about Atera Vs. ConnectWise here

1. Features and user interface

Atera and ConnectWise are top IT management solutions, each providing powerful tools suitable for both enterprises and SMEs.

One common complaint ConnectWise customers mentioned about the platform was its steep learning curve, which was caused in part by an outdated interface that made navigating the platform difficult.

With Atera, we’ve constructed an intuitive dashboard and user interface that is easy to use, requires less ramp-up time, and allows the entire team to get started quickly.

Atera’s admin dashboard

2. Customer service and community

Atera stands out from ConnectWise in its customer support. Thanks to the 24/7 support from live agents and digital resources, including an extensive knowledge base and Atera’s IT community, you’ll be sure to troubleshoot any issues quickly. We even host numerous live and on-demand webinars that you can enjoy to learn more about Atera’s products, new developments, and trends in the IT space as a whole.

At Atera, we have a Feature Board where customers can request new features for the platform. For example, if an essential integration is missing, customers can request that it be added to the platform. This is part of Atera’s culture, where customers contribute to continuous improvement.

Another favorite piece of our online community? Atera’s active IT community, known as the “Ateraverse.” Here, IT pros from across the globe who love Atera join forces to troubleshoot, chat and even have a few laughs about classic IT humor.

3. Customer reviews and rating

For a detailed comparison of Atera and ConnectWise and their features, user feedback, and performance, take a look at the following comparison table:

You can access the full comparison here

As you can see, Atera beats ConnectWise in every category, which reflects its ease of use, quality of support, and strong feature set.

Atera’s G2 Rating: 4.6 out of 5 stars (830+ reviews)

What Atera users are saying on G2:

• “Atera just works. They keep adding new features to the product, which I like. I can suggest enhancements, and if enough users want it, it gets added,” a G2 user says.

• “Atera’s Copilot keeps improving and offers helpful scripts. The platform is constantly developed, with new features coming out frequently,” a G2 user says.

Atera’s Capterra Rating: 4.6 out of 5 stars (430+ reviews)

What Atera users are saying on Capterra:

• “I like that with Atera’s RMM, we can monitor and manage computer systems remotely,” a Capterra user says.

• “Atera actively monitors IT systems to avoid problems and improve efficiency. I can remotely access devices and deploy scripts to fix issues,” a Capterra user says.

4. Pricing and value for money

Comparing Atera’s pricing to ConnectWise is a bit hard since ConnectWise doesn’t publicly showcase its prices for its main RMM product, ConnectWise Automate. Instead, every customer has to receive a custom quotation.

Atera uses a transparent pricing model, where we showcase the cost of each plan. Enterprise customers may receive a custom quote, but our standard plans for MSPs begin at $129 per month, and for IT departments, begin at $149 per month per technician.

Atera’s per-technician licensing system means that companies pay a fixed price, no matter how many devices they have installed. As you grow, you can add more devices without increasing costs. This makes scaling cheaper and more flexible.

Atera Pricing:

Atera pricing for IT departments: 

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation, contact sales to get the pricing

Atera pricing for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation, contact sales to get the pricing

2. Domotz

Domotz is aimed at IT professionals and MSPs who need remote network monitoring and management solutions. As a ConnectWise alternative, it is known as a good solution for businesses that need powerful remote device monitoring features. Due to its simple user interface, those with less experience with RMM software will find it easy to use.

Like ConnectWise, Domotz users pay per-device/endpoint pricing, meaning you get charged for the number of endpoints you manage.

G2 Rating: 4.9 out of 5.0 (90+ reviews)

Capterra Rating: 4.9 out of 5.0 (110+ reviews)

Domotz Pricing:

• Domotz Free: Free for managing one device
• Domotz Pro: $1.50 per managed device, per month

3. Kaseya VSA

Kaseya VSA simplifies the management of different IT operations, including handling complaints, tickets, audits, monitoring performance, and reporting. If ConnectWise is complex to use, one of Kasey VSA’s strong points is its ease of use.

Kaseya VSA pricing works on custom quotations, which means you can’t see the exact price before you contact them.

G2 Rating: 4.0 out of 5.0 (300+ reviews)

Capterra Rating: 4.1 out of 5.0 (200+ reviews)

Kaseya VSA Pricing:

• Kaseya doesn’t make its pricing plans public. To get it, contact their sales team.

4. Syncro

Syncro enables MSPs to manage their clients’ IT infrastructure remotely from a single centralized dashboard. It’s especially popular as a ConnectWise alternative for small and midsize businesses with 1-10 technicians.

One reason small businesses like Syncro is because of its simple features. This can be both good and bad, depending on your needs. For growing businesses requiring more advanced integrations, reporting systems, patch management, and a PSA, a Syncro alternative may be better suited.

G2 Rating: 4.5 out of 5.0 (300+ reviews)

Capterra Rating: 4.6 out of 5.0 (75+ reviews)

Syncro Pricing:

• Core: $139 per month, per user
• Team: $189 per month, per user

5. NinjaOne

NinjaOne provides IT teams with RMM capabilities and real-time monitoring of endpoints, network devices, and other IT infrastructure components. Users who appreciate a high level of customer support and feature-rich RMM software will find NinjaOne a good alternative to ConnectWise.

MSPs should be aware that NinjaOne doesn’t have a built-in PSA, although it offers integrations with PSA software.

G2 Rating: 4.7 out of 5.0 (2,000+ reviews)

Capterra Rating: 4.8 out of 5.0 (220+ reviews)

NinjaOne Pricing:

• NinjaOne requires you to contact their sales team to get the pricing. To do this, you can fill out a form on their website.

6. Ivanti Neurons

Ivanti Neurons is an IT service management solution designed to help IT teams resolve IT

incidents proactively and automate any manual IT processes. When you get a grasp of things, it is known as being easy to use.

One downside of Ivanti is that it’s not the most suitable solution for complex customization. Customers report that the more they customize the product, the more time they spend fixing bugs.

G2 Rating: 3.9 out of 5.0 stars (185+ reviews)

Capterra Rating: 3.0 out of 5.0 stars (10 reviews)

Ivanti Neurons Pricing:

• Custom pricing. To get the pricing, fill out your details on Ivanti’s website.

7. ManageEngine Endpoint Central

ManageEngine Endpoint Central is a unified endpoint management and security solution for managing desktops, laptops, servers, mobile devices, and tablets from one central location.

For remote management, it is known to be more effective than ConnectWise. However, some customers report that remote workers with slower internet connections have problems with the software. If you’re in a similar situation, consider alternatives like Atera, which integrates with remote access software like ScreenConnect and TeamViewer, which are proven to be reliable for remote workers.

G2 Rating: 4.4 out of 5.0 (880+ reviews)

Capterra Rating: 4.6 out of 5.0 (970+ reviews)

ManageEngine Endpoint Central Pricing:

• Professional: Starts at $104 for 50 endpoints
• Enterprise: Starts at $124 for 50 endpoints
• UEM: Starts at $139 for 50 endpoints
• Security: Starts at $205 for 50 endpoints

8. Jira Service Management

Jira Service Management is an IT service management solution that helps dev and ops teams work faster to resolve incidents and requests. It’s built on Jira, Atlassian’s project management tool, but designed specifically for IT service management.

Jira Service Management can be a good alternative if you don’t have any really specific workflows and are looking for a general IT service management solution. If you work with more advanced workflows, you may find that the customization level is insufficient.

G2 rating: 4.2 out of 5.0 (780+ reviews)

Capterra rating: 4.5 out of 5.0 (700+ reviews)

Jira Service Management pricing:

• Free: Free for up to 3 agents
• Standard: $23.80 per month, per agent
• Premium: $53.30 per month, per agent
• Enterprise: Pricing based on custom quotation. Visit their website to learn more.

9. LogMeIn Resolve

LogMeIn Resolve (formerly GoTo Resolve) is an IT management and support solution specifically aimed at small and medium-sized businesses. Compared to ConnectWise, it is simpler to use but also has fewer features. First-time users will have more ease navigating the app than with ConnectWise and will get the hang of things faster.

One area LogMeIn Resolve is especially known for is its remote access tool. It has its own remote access tool, GoToMyPC, which is available for LogMeIn users.

G2 rating: 4.4 out of 5.0 (430+ reviews)

Capterra rating: 4.4 out of 5.0 (200+ reviews)

LogMeIn Resolve Pricing:

• Remote Access and Support: $44/month for 100 devices, billed annually
• Standard Endpoint Management: $57/month for 25 devices, billed annually
• Premium Endpoint Management: $63/month for 25 devices, billed annually

10. N-sight

N-able N-sight combines remote monitoring and management, remote access, ticketing, and billing capabilities into a single integrated platform. The software is especially known for its patch management functionality, which enables users to keep devices up-to-date with all the latest patches. While ConnectWise also has this feature, it is known to be more effective on N-sight’s software.

G2 Rating: 4.3 out of 5.0 (300+ reviews)

Capterra Rating: 4.3 out of 5.0 (150+ reviews)

N-sight Pricing:

• N-sight doesn’t make the pricing public, but it’s based on the number of endpoints you manage. You need to “Contact a specialist” from their website to receive the pricing.

11. Pulseway

Pulseway is an IT management software that allows MSPs and IT teams to monitor and control their IT processes remotely. If the system detects any issues on your devices, it can take automated remediation steps, like restarting services or running scripts.

One of Pulseway’s strong points over ConnectWise is the available mobile application, which can be used to help clients with any IT issues from the comfort of mobile devices.

G2 Rating: 4.6 out of 5.0 (110+ reviews)

Capterra Rating: 4.7 out of 5.0 (305+ reviews)

Pulseway Pricing:

• Pulseway has a pricing calculator on its website that you can use to calculate how much the pricing is for your situation

Move from reactive to fully autonomous IT: Only with Atera

While ConnectWise has powerful customization capabilities, it can be difficult to use and hard to learn for new users. Luckily, there are alternatives that complement those disadvantages, one of which is our solution, Atera, known as one of the leading ConnectWise alternatives.

With simple, upfront pricing that starts at just $149/month, accompanied by industry-leading Agentic AI technology, organizations can completely transform how they manage their IT operations.

Atera is the RMM solution for enterprises that offers the most capabilities while still keeping the costs minimal.

To understand how Atera can help you run your IT operations autonomously while offering an easy onboarding with a clear interface, contact our sales team to discuss your needs further. Or, try a free trial of Atera today, no credit card is required!