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Looking for a better alternative to ConnectWise?

When it comes to managing IT processes, ConnectWise has been a steady solution for IT departments for decades. While effective, the software has notable limitations in usability, integration, and customer support.

In this article, we’ll briefly expand upon ConnectWise’s strengths and where there’s room for improvement, and list arguably the 11 best ConnectWise alternatives for 2024.

Let’s dive into the review and comparison of IT management solutions for IT teams.

What is ConnectWise?

ConnectWise, a remote monitoring and management (RMM) software, offers automation for discovering and managing multiple devices, monitoring IT issues, and automating responses.

The company was founded in 1982, and since then, companies of all sizes have trusted ConnectWise with their IT management needs.

Why look for a ConnectWise alternative?

Why do people switch to a ConnectWise alternative? Let’s go through the main limitations that past and current ConnectWise customers have reported on.

1. Steep learning curve & hard to use

The most common complaint we found about ConnectWise was its steep learning curve and the difficulty of use on everyday tasks. Two of the main reasons why customers found ConnectWise complicated to use were the outdated user interface and ConnectWise’s high customization capabilities, which made finding the right tools difficult.
According to a G2 user:

“We found the implementation complex, requiring technicians to complete a battery of courses during onboarding and involving significant time with an implementation specialist. The learning curve has been challenging, and six months after implementation, we’re still not realizing the time savings that the system is designed to facilitate.”

Review via G2

“I was warned that ConnectWise is a beast to learn. I extremely understood how much involvement would be needed to learn how to even deploy on a small number of clients. They have resources and consultants and a university to learn how to use the product. After 2 months I gave up. I can’t imagine training someone in my company how to do all I learned.”

Review via G2

2. Has room for improvement when it comes to integrations

Another common area for improvement brought up often by ConnectWise customers was the lack of 3rd-party integrations. While the ConnectWise marketplace offers several integration options, it still lacks many major integrations that are important for its users.

According to a G2 user:

“It doesn’t integrate very well with 3rd party ticketing solutions, many IT providers will likely already have their own helpdesk/service desk platform, but ConnectWise wants you to use it’s own built-in ticketing system for alerts.”

Review via G2

“The lack of integration into other products is frustrating, this often leads to having to do double work, create tickets in manage, but it doesn’t correlate a system on ConnectWise”

Review via G2

3. Customer support is missing at times

Regarding customer support, some of ConnectWise’s customers reported that it can be slow to respond at times, and the representatives may not be well educated on the product.

According to a G2 user:

“I put in a support request over 2 weeks ago for what should’ve been a quick response. When I contact support, they say a support engineer will get back to me, but they never do.”

Review via G2

“The tech support is very slow in responding, and the level 1 techs are not well educated on the product.”

Review via G2

What are ConnectWise’s specializations?

While ConnectWise does have its limitations, it does have its pros as well. Let’s go through some of the aspects customers have listed as benefits.

1. Teams find the automation capabilities useful

ConnectWise’s automation features, like proactive monitoring and patch deployment, reduce manual workloads and costs.

One of the G2 users said this:

  • “ConnectWise excels in automating routine tasks and managing workflows. This automation helps in improving efficiency and reducing manual workloads for teams.”
Review via G2

2. Suitable for companies with more resources

Because of how customizable ConnectWise is, it can be suitable for companies who have the budget to hire someone who is entirely responsible for learning and managing the software.

This is what one of the G2 users said:

  • “ConnectWise Automate can be unwieldy for new users, but it is more or less capable of anything. I see that as a net positive despite any complexity barriers. Many other RMM tools cannot do all of the things that ConnectWise Automate can do.”
Review via G2

Conversely, for companies that aren’t ready to invest that much or don’t have the required headcount, this can be a serious disadvantage.

The pros and cons of ConnectWise

To see a unified view of the pros and cons of ConnectWise, take a look at the following bullet points.

The pros:

  • The automation capabilities, including proactive monitoring, maintenance, and automated patch deployment can reduce manual workload and lower costs.
  • Customization capabilities of ConnectWise make it suitable for companies that have the resources and headcount to dedicate someone entirely to learning the ConnectWise software.

The cons:

  • Steep learning curve and complex user interface makes ConnectWise hard to use for typical IT management tasks.
  • ConnectWise marketplace offers several integrations, but lacks many major integrations customers have wanted.
  • The customer service representatives of ConnectWise may not be well-educated about the product or the response times are slow.

The 11 best ConnectWise alternatives for IT teams in 2024

The following are arguably the top ConnectWise alternatives for IT teams in 2024.

Atera Vs. ConnectWise: Key differences

  • Both Atera and ConnectWise offer patch management for Linux, MacOS, and Windows, helpdesk and ticketing, IT automation, and remote access. Out of the two, Atera is the only one with a partnership with Microsoft that is dedicated to pushing the limits of IT management with AI-powered tools.
  • ConnectWise’s steep learning curve and outdated user interface (as reported by reviews on sites including G2) are common complaints. The dashboard and user interface built by Atera are intuitive and easy to use, even for new users.
  • ConnectWise has a custom pricing system for their main RMM product, ConnectWise Automate, and you’re required to contact their sales team to get the pricing. Atera uses a transparent RMM pricing model, where customers can clearly see how much each plan costs. Only the Enterprise-level plan is based on custom pricing.
  • Some ConnectWise users mentioned that customer support is sometimes missing or the representatives may not be well-educated on the product. Atera provides 24/7 live agent support and digital resources, including an extensive knowledge base and a large online community with its own forum.

Read more about Atera Vs. ConnectWise here

1. Intuitive user interface

One common complaint ConnectWise customers mentioned about the platform was its steep learning curve, which was caused in part by an outdated interface that made navigating the platform difficult. With Atera, we’ve constructed an intuitive dashboard and user interface that is easy to use, requires less ramp-up time, and allows the entire team to get started quickly.

2. Pricing and overall value

Comparing Atera’s pricing to ConnectWise is a bit hard since ConnectWise doesn’t publicly showcase its prices for its main RMM product, ConnectWise Automate. Instead, every customer has to receive a custom quotation. Atera uses a transparent pricing model, where we showcase the cost of each plan. Enterprise customers may receive a custom quote, but our standard plans range from $99/month to $199/month.

Atera’s per-technician licensing system means that companies pay a fixed price, no matter how many devices they have installed. As you grow, you can add more devices without increasing costs. This makes scaling cheaper and more flexible.

3. Customer service and community

Atera stands out from ConnectWise in its customer support. Thanks to the 24/7 support from live agents and digital resources, including an extensive knowledge base and Atera’s IT community, you’ll be sure to troubleshoot any issues quickly.

At Atera, we have something called our Features Board, where customers can request what new features they want for the platform. For example, if an essential integration is missing, customers can request to get it added to the platform. This is part of Atera’s culture, where customers contribute to continuous improvement.

Capterra Rating: 4.6 out of 5 stars (300+ reviews)

What Atera users are saying on Capterra:

  • With Atera, we have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget. It was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.
  • Atera has all the features and most the integrations most the competitors have at a slightly lower price. The software evolves faster than competitors so if the feature you need isn’t there it probably will be soon.

Atera Pricing:

For IT departments

  • Professional: $149 per month, per technician
  • Expert: $169 per month, per technician
  • Master: $199 per month, per technician
  • Enterprise: Custom quotation, contact sales to get the pricing

For MSPs:

  • Pro: $99 per month, per technician
  • Growth: $129 per month, per technician
  • Power: $169 per month, per technician
  • Superpower (Enterprise): Custom quotation, contact sales to get the pricing

Get started with Atera on a 30-day free trial with no credit card required.

2. Domotz

Domotz is aimed at IT professionals and MSPs who need remote network monitoring and management solutions. As a ConnectWise alternative, it is known as a good solution for businesses that need powerful remote device monitoring features. Due to its simple user interface, those with less experience with RMM software will find it easy to use.

Domotz uses a pay-per-site pricing model. For larger companies growing their IT infrastructure, the pricing can add up quickly. If this is your situation, you may want to consider alternatives that offer a pay-per-technician model, such as Atera.

G2 Rating: 4.8 out of 5.0 (80+ reviews)

Capterra Rating: 5.0 out of 5.0 (85+ reviews)

Domotz Pricing:

  • Pro: $35 per month, per site
  • Enterprise: Starting at $1,000 per month

3. Kaseya VSA

Kaseya VSA simplifies the management of different IT operations, including handling complaints, tickets, audits, monitoring performance, and reporting. If ConnectWise is complex to use, one of Kasey VSA’s strong points is its ease of use.

Kaseya VSA pricing works on custom quotations, which means you can’t see the exact price before you contact them. Kaseya VSA users have pointed out that the monthly cost of the service is overly expensive for small businesses or organizations with limited budgets.

G2 Rating: 4.0 out of 5.0 (250+ reviews)

Capterra Rating: 4.1 out of 5.0 (200+ reviews)

Kaseya VSA Pricing:

  • Custom pricing system in place. Visit their website to learn more.

4. Syncro

Syncro enables MSPs to manage their clients’ IT infrastructure remotely from a single centralized dashboard. It’s especially a popular ConnectWise alternative for small and midsize businesses with 1-10 technicians.

One reason small businesses like Syncro is because of its simple features. This can be both good and bad, depending on your needs. For growing businesses requiring more advanced integrations, reporting systems, patch management, and a PSA, a different alternative may be better suited.

G2 Rating: 4.5 out of 5.0 (120+ reviews)

Capterra Rating: 4.7 out of 5.0 (70+ reviews)

Syncro Pricing:

  • Basic: $139 per month, per user

5. NinjaOne

NinjaOne provides IT teams with remote monitoring and management capabilities, as well as real-time monitoring of endpoints, network devices, and other IT infrastructure components. Users who appreciate a high level of customer support and feature-rich RMM software will find NinjaOne a good alternative to ConnectWise.

One big downside of NinjaOne is that it doesn’t have built-in PSA (professional services automation) software, which is something that ConnectWise does offer. If built-in PSA is important to you, you should choose another alternative, such as Atera.

G2 Rating: 4.8 out of 5.0 (1,000+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

  • Pricing based on custom quotation.

6. Ivanti Neurons

Ivanti Neurons is an IT service management solution designed to help IT teams resolve IT

incidents proactively and automate any manual IT processes. When you get a grasp of things, it is known as being easy to use.

One downside of Ivanti is that it’s not the most suitable solution for complex customization. Customers report that the more you customize the product, the more time you’ll spend on fixing bugs.

G2 Rating: 4.2 out of 5.0 (130+ reviews)

Capterra Rating: 3.8 out of 5.0 (10+ reviews)

Ivanti Neurons Pricing:

  • Pricing based on custom quotation.

7. ManageEngine Endpoint Central

ManageEngine Endpoint Central is a unified endpoint management and security solution that can be used to manage desktops, laptops, servers, mobile devices, and tablets from one central location.

For remote management, it is known to be more effective than ConnectWise. However, some customers report that remote workers with slower internet connections have problems with the software. If you’re in a similar situation, consider alternatives like Atera, which integrates with remote access software like ScreenConnect and TeamViewer, which are proven to be reliable for remote workers.

G2 Rating: 4.4 out of 5.0 (600+ reviews)

Capterra Rating: 5.0 out of 5.0 (750+ reviews)

ManageEngine Endpoint Central Pricing:

  • Professional: Starting at $104 per month, per technician
  • Enterprise: Starting at $124 per month, per technician
  • UEM: Starting at $139 per month, per technician
  • Security: Starting at $205 per month, per technician

8. Jira Service Management

Jira Service Management is an IT service management solution that helps dev and ops teams work at higher speeds to resolve incidents and requests. It’s built on Jira, Atlassian’s project management tool, but designed specifically for IT service management.

Jira Service Management can be a good alternative if you don’t have any really specific workflows and you’re looking for a general IT service management solution. If you work with more advanced workflows, you may end up finding that the customization level is insufficient.

G2 Rating: 4.2 out of 5.0 (760+ reviews)

Capterra Rating: 4.5 out of 5.0 (600+ reviews)

Jira Service Management Pricing:

  • Free: Free for up to 3 technicians
  • Standard: $22 per month, per technician
  • Premium: $49 per month, per technician
  • Enterprise: Pricing is based on custom quotation. Visit their website to learn more.

9. GoTo Resolve

GoTo Resolve is an IT management and support solution, that is specially aimed for small and medium-sized businesses. Compared to ConnectWise, it is simpler to use, but it also has fewer features. First-time users will have more ease navigating the app than with ConnectWise and will get the hang of things faster.

For growing IT teams that need an all-in-one RMM solution that has a robust ticketing system, reporting, and patch management capabilities, GoTo Resolve may not be enough.

G2 Rating: 4.4 out of 5.0 (400+ reviews)

Capterra Rating: 4.5 out of 5.0 (190+ reviews)

GoTo Resolve Pricing:

  • Free: Free to use, up to 3 technicians
  • Standard: Starting at $57 per month, billed annually
  • Premium: Custom pricing, visit their website to contact their sales team

10. N-sight

N-sight combines remote monitoring and management, remote access, ticketing, and billing capabilities into a single integrated platform. The software is especially known for its patch management functionality, which enables users to keep devices up-to-date with all the latest patches. While ConnectWise also has this feature, it is known to be more effective on N-sight’s software.

One issue N-sight customers have reported on the software is an outdated user interface. According to some users, the UX should be more modernized, so it wouldn’t be too clunky on everyday use.

G2 Rating: 4.2 out of 5.0 (130+ reviews)

Capterra Rating: 4.3 out of 5.0 (70+ reviews)

N-sight Pricing:

  • Basic plan: Starting at $99 per month

11. Pulseway

Pulseway is an IT management software that allows MSPs and IT teams to monitor and control their IT processes remotely. One of its strong points over ConnectWise is the available mobile application, which can be used to help clients with any IT issues when you are not on a PC.

As a downside for Pulseaway, customers reported on G2 that the tech support can be slow at times, and the Mac and Linux support is of lesser quality. If customer support is a priority for you, this may be a deal breaker.

G2 Rating: 4.5 out of 5.0 (50+ reviews)

Capterra Rating: 4.7 out of 5.0 (180+ reviews)

Pulseway Pricing:

  • Basic: Custom pricing available.

AI-powered IT: only with Atera

Hopefully, this article has given you a clearer idea of what alternative solutions there are for ConnectWise. While ConnectWise has powerful customization capabilities, it can be difficult to use and hard to learn for new users.

Luckily, there are alternatives that complement those disadvantages, one of which is our solution, Atera, known as one of the leading ConnectWise alternatives.

To understand how Atera can help your IT team to be more efficient, automate your work process, and provide easy onboarding with a clear interface, try a free trial of Atera today, no credit card required!

Frequently Asked Questions

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