6 best ConnectWise alternatives for IT teams in 2026

Looking for a better alternative to ConnectWise? When it comes to managing IT processes, ConnectWise has been a steady solution for IT departments for decades. While effective, the software has notable limitations in usability, integration, and customer support.

Unlike a few other vendors, ConnectWise packages its products separately rather than providing an all-in-one IT management solution. For example, a company might choose to invest in ConnectWise Automate, ConnectWise Control, or ConnectWise PSA. Each ConnectWise product has different features, making it important to do thorough research before you choose one or select an alternative solution.

In this article, we’ll briefly expand upon ConnectWise’s strengths and where there’s room for improvement, and list arguably the best ConnectWise alternatives for 2026. Let’s dive into the review and comparison of IT management tools for IT teams.

The best ConnectWise alternatives are:

1. Atera
2. Kaseya
3. Syncro
4. ManageEngine
5. NinjaOne
6. Pulseway

The 6 best ConnectWise alternatives for IT teams in 2026

Let’s begin the review of the top alternatives.

1. Atera

Atera Vs. ConnectWise: Key differences

1. Key features: Both Atera and ConnectWise are used for IT management, but they have significantly different approaches to it. Atera is an all-in-one IT management platform that incorporates all key features, like RMM, patch management, ticketing, and remote access, and our autonomous IT agents, into one platform.

ConnectWise spreads its features across multiple products, requiring users to pay for multiple subscriptions for all-in-one IT management.

2. Agentic AI: ConnectWise introduced Sidekick for technology solution providers on November 8, 2023, followed by Sidekick for Security in June 2024. 

More recently, ConnectWise acquired zofiQ and built a separate product called AI Agents. While useful, the AI Agents’ autonomous execution only extends to the ticket lifecycle: triage, routing, documentation, technician guidance.

Robin by Atera’s autonomy operates one layer deeper. It resolves issues autonomously on the device, server, or network, without a technician having to approve each action.

With Robin, up to 92% of your Tier-1 and complex Tier-2 technical issues are autonomously resolved, freeing technicians for higher-value work.

3. Learning curve: The dashboard and user interface built by Atera are intuitive and easy to use, even for new users.

In fact, many Atera users report that you can get the software up and running in just minutes. In comparison, ConnectWise’s steep learning curve and outdated user interface (as reported by reviews) make the onboarding difficult.

Tip: Read more about Atera Vs. ConnectWise here

1. Features and capabilities

Atera and ConnectWise are top IT management solutions, each providing powerful tools suitable for both enterprises and SMEs.

Of the two, only Atera incorporates Agentic AI technology into its platform through Robin and AI Copilot.

Robin is the ideal AI agent for enterprises that deal with high ticket volumes and staff shortages. It handles up to 92% of your technical incidents through a four-step resolution process:

1. Diagnose: Robin receives the request, verifies the user, and gathers the context needed to identify the issue.
2. Remediate: Robin takes the approved action directly on the device, server, network, or in the cloud, routing for approval only when required.
3. Verify: Robin confirms the issue is actually resolved before closing anything.
4. Close: Robin updates the ticket with the outcome and logs the action for governance and compliance.

With access to your Help Desk and RMM, Robin understands your actual setup and doesn’t just pull answers from a generic knowledge base.

Atera AI Copilot is our second AI agent for technicians dealing with manual and repetitive tasks.

Whether you’re generating scripts and command lines, resolving tickets, or running health checks, Copilot is there to assist you in real-time.

What’s cool is that it learns about your IT environment in real-time, and you can ask it account-specific questions, such as “Which devices have unpatched software?” or “Show me all open tickets related to network performance.”

To learn more, read the article on Robin vs. ConnectWise AI Agents.

2. User interface and usability

One common complaint ConnectWise customers mentioned about the platform was its steep learning curve, which was caused in part by an outdated interface that made navigating the platform difficult.

With Atera, we’ve constructed an intuitive dashboard and user interface that is easy to use, requires less ramp-up time, and allows the entire team to get started quickly.

Analyzing G2’s ease of use scores, this is how real users have rated Atera vs. ConnectWise products across three categories:

3. Customer service and community

Atera stands out from ConnectWise in its customer support. Thanks to the 24/7 support from live agents and digital resources, including an extensive knowledge base and Atera’s IT community, you’ll be sure to troubleshoot any issues quickly. We even host numerous live and on-demand webinars that you can enjoy to learn more about Atera’s products, new developments, and trends in the IT space as a whole.

At Atera, we have a Feature Board where customers can request new features for the platform. For example, if an essential integration is missing, customers can request that it be added to the platform. This is part of Atera’s culture, where customers contribute to continuous improvement.

Another favorite piece of our online community? Atera’s active IT community, known as the “Ateraverse.” Here, IT pros from across the globe who love Atera join forces to troubleshoot, chat, and even have a few laughs about classic IT humor.

4. Customer reviews and ratings

For a detailed comparison of Atera and ConnectWise and their features, user feedback, and performance, take a look at the following comparison table:

You can access the full comparison here

As you can see, Atera beats ConnectWise in every category, which reflects its ease of use, quality of support, and strong feature set.

Atera’s G2 Rating: 4.6 out of 5 stars (1,200+ reviews)

What Atera users are saying on G2:

• “The most helpful of using Atera is that you have both RMM and PSA in one platform, and also the AI capabilities with Copilot and Robin,” Alan S. says.

• “AI is built-in on the entire ecosystem and responds based on knowledge base articles that we created ourselves (either internal only or externally visible for the customer),” Dieter S. says.

Atera’s Capterra Rating: 4.6 out of 5 stars (430+ reviews)

What Atera users are saying on Capterra:

• “Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn’t crash the entire dashboard,” Alison K. says.

• “Atera has been a reliable tool for handling day-to-day IT operations. It reduces repetitive work and gives good visibility into system health,” Dymasius S. says.

5. Pricing and value for money

Comparing Atera’s pricing to ConnectWise is a bit hard since ConnectWise doesn’t share its prices for ConnectWise Automate. Instead, customers have to receive a custom quotation.

Atera uses a transparent pricing model, where we showcase the cost of our plans. Enterprise customers may receive a custom quote, but our standard plans for MSPs begin at $129 per month, and for IT departments, begin at $149 per month per technician.

Atera’s per-technician licensing system means that companies pay a fixed price, no matter how many devices they have installed. As you grow, you can add more devices without increasing costs. This makes scaling cheaper and more flexible.

Here are Atera’s pricing plans laid out for IT departments and MSPs:

Atera pricing for IT departments:

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation, contact sales to get the pricing

Atera pricing for MSPs:

• Pro: $129 per month, per technician
• Growth: $159 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation, contact sales to get the pricing

2. Kaseya VSA

Kaseya VSA simplifies the management of different IT operations, including handling complaints, tickets, audits, monitoring performance, and reporting. If ConnectWise is complex to use, one of Kaseya VSA’s strong points is its ease of use.

Kaseya VSA pricing works on custom quotations, which means you can’t see the exact price before you contact them. Kaseya has launched its ‘Kaseya Intelligence,’ which is the AI engine behind its platform. It consists of Digital Specialists that help with tasks like ticket triaging and categorization. (Learn more on the Robin vs. Kaseya Intelligence comparison)

G2 Rating: 4.4 out of 5.0 (4,800+ reviews)

Capterra Rating: 4.1 out of 5.0 (200+ reviews)

Kaseya Pricing:

• Custom-quote-based pricing for all Kaseya products. Visit Kaseya’s website to submit a form and request the price.

3. Syncro

Syncro enables MSPs to manage their clients’ IT infrastructure remotely from a single centralized dashboard. It’s especially popular as a ConnectWise alternative for small and midsize businesses with 1-10 technicians. In 2026, Syncro has gradually built its AI features, first with AI ticket summarization in May and the Syncro MCP Server followed in August.

One reason small businesses like Syncro is because of its simple features. This can be both good and bad, depending on your needs. For growing businesses requiring more advanced integrations, reporting systems, patch management, and a PSA, a Syncro alternative may be better suited.

G2 Rating: 4.5 out of 5.0 (550+ reviews)

Capterra Rating: 4.6 out of 5.0 (140+ reviews)

Syncro Pricing:

• Core Plan: $159 per month, per user
• Team Plan: $209 per month, per user
• Enterprise: Based on a custom quotation

4. ManageEngine Endpoint Central

ManageEngine Endpoint Central is a unified endpoint management and security solution for managing desktops, laptops, servers, mobile devices, and tablets from one central location.

For remote management, it is known to be more effective than ConnectWise.

However, some customers report that remote workers with slower internet connections have problems with the software. If you’re in a similar situation, consider alternatives like Atera, which integrates with remote access software like ScreenConnect and TeamViewer, which are proven to be reliable for remote workers.

G2 Rating: 4.5 out of 5.0 (1,100+ reviews)

Capterra Rating: 4.6 out of 5.0 (1,800+ reviews)

ManageEngine Endpoint Central Pricing:

• Professional: Starts at $104 for 50 endpoints
• Enterprise: Starts at $124 for 50 endpoints
• UEM: Starts at $139 for 50 endpoints
• Security: Starts at $205 for 50 endpoints

All ManageEngine plans include one technician spot.

5. NinjaOne

NinjaOne provides IT teams with RMM capabilities and real-time monitoring of endpoints, network devices, and other IT infrastructure components. Users who appreciate a high level of customer support and feature-rich RMM software will find NinjaOne a good alternative to ConnectWise.

NinjaOne has a new AI assistant called Katana AI, which turns operational data into guided resolution steps. Robin, in comparison, doesn’t just provide step-by-step help; it resolves issues end to end directly on the device, network, or in the cloud.

G2 Rating: 4.7 out of 5.0 (5,000+ reviews)

Capterra Rating: 4.7 out of 5.0 (290+ reviews)

NinjaOne Pricing:

• NinjaOne requires you to contact their sales team to get pricing. To do this, you can fill out a form on their website.

6. Pulseway

Pulseway is an IT management software that allows MSPs and IT teams to monitor and control their IT processes remotely. If the system detects any issues on your devices, it can take automated remediation steps, like restarting services or running scripts.

One of Pulseway’s strong points over ConnectWise is the available mobile application, which can be used to help clients with any IT issues from the comfort of mobile devices. Kaseya (which owns Pulseway) has introduced Pulseway Assist, an AI feature that summarizes tickets and drafts responses.

G2 Rating: 4.5 out of 5.0 (120+ reviews)

Capterra Rating: 4.7 out of 5.0 (305+ reviews)

Pulseway Pricing:

• Pulseway’s pricing is entirely quote-based. To get pricing, request a demo from their website.

Move from reactive to autonomous IT: Only with Atera

While ConnectWise has powerful customization capabilities, it can be difficult to use and hard to learn for new users. Luckily, there are alternatives that complement those disadvantages, one of which is our solution, Atera, known as one of the leading ConnectWise alternatives.

With simple, upfront pricing that starts at just $149/month, accompanied by industry-leading Agentic AI technology, organizations can completely transform how they manage their IT operations.

Atera is the RMM solution for enterprises that offers the most capabilities while still keeping costs minimal.

To understand how Atera can help you run your IT operations autonomously while offering easy onboarding with a clear interface, contact our sales team to discuss your needs further. Or, try a free trial of Atera today; no credit card is required!

What is ConnectWise?

ConnectWise offers various products to simplify remote monitoring, client relationship management, ticketing, security, and billing.

It’s mainly known for ConnectWise Control (formerly ScreenConnect) and ConnectWise’s RMM software. These tools let users discover and manage endpoints and remotely access them to resolve technical issues. Another popular ConnectWise product is ConnectWise PSA.

The company was founded in 1982, and since then, companies of all sizes have trusted ConnectWise with their IT management needs.

Why look for a ConnectWise alternative?

When we write our alternative articles, we always aim to look into the actual reasons users look for an alternative.

In ConnectWise’s case, we looked at reviews from G2, Capterra, Gartner, and Reddit to find out what the platform’s limitations are.

These are the limitations users reported:

1. Steep learning curve & hard to use

A steep learning curve and being hard to use were the main limitations users reported. In fact, ‘Steep learning curve’ is the main con of ConnectWise on G2:

Imran L. on G2 said, “The interface can feel outdated and cluttered at times, especially for new users. The learning curve is quite steep, and setting up workflows or automations often requires technical expertise.”

Another G2 user, Harrison R., commented on the same issue:

Many reviewers think the interface is outdated and hard to use because ConnectWise rarely updates it.

2. Difficult onboarding process

This was another common complaint. Users say onboarding with ConnectWise is lengthy, and the lack of customer support doesn’t help with it.

For example, see what this Reddit user wrote:

Most users seem to agree that very little training and support are available, and getting in touch with the support team is practically impossible.

With today’s IT management platforms, which offer 24/7 live chat support and dedicated onboarding, these are notable disadvantages to ConnectWise.

3. Changes to the products customers don’t like

ConnectWise made big changes to its ScreenConnect product recently, removing personalization options from install packages and requiring on-premise partners to sign their own client installers with a publicly trusted certificate.

This was their email sent to customers:

This sparked some serious conversations among current ConnectWise customers, and many had to start looking for alternatives. Here are just a few of the users discussing this change:

This hasn’t been the only time similar changes have happened, which has led customers to question whether ConnectWise is making the changes in their best interest.

What are ConnectWise’s specializations?

While ConnectWise has limitations, it also has pros. Let’s review some of the benefits customers have listed.

1. Teams find it useful for IT management

ConnectWise offers multiple products for ITSM, which users can use separately or integrate together.

Torrey T. on G2 appreciated the broad functionality and said: “Everything I need for asset management, inventory control, and users is conveniently in one place.”

2. Suitable for companies with more resources

One reason for ConnectWise’s steep learning curve is its customizable nature. The high customizability can make it suitable for companies with the resources to hire someone solely responsible for learning and managing the software.

One ConnectWise user described this and said:

Conversely, for companies that aren’t ready to invest that much or don’t have the required headcount, this can be a serious disadvantage.

The pros and cons of ConnectWise

To see a unified view of the pros and cons of ConnectWise, take a look at the following bullet points.

The pros:

• When integrated together, ConnectWise’s different products can be used together for ITSM
• Companies with resources to dedicate someone entirely to learning the software can benefit from ConnectWise’s high customizability

The cons:

• A steep learning curve and complex user interface make ConnectWise hard to use
• The customer service reps are hard to reach, which makes the onboarding process more difficult
• The recent changes to ConnectWise ScreenConnect have been disliked mainly by its users