11 best ConnectWise alternatives for IT teams in 2025

Looking for a better alternative to ConnectWise?

When it comes to managing IT processes, ConnectWise has been a steady solution for IT departments for decades. While effective, the software has notable limitations in usability, integration, and customer support.

Unlike some other vendors on the market, ConnectWise packages its products separately rather than providing an all-in-one solution like Atera. For example, a company might choose to invest in ConnectWise Automate, ConnectWise Control, or ConnectWise Automate. Each ConnectWise product has different inclusions and features, making it important to conduct thorough research before you choose one or select an alternative solution. 

In this article, we’ll briefly expand upon ConnectWise’s strengths and where there’s room for improvement and list arguably the best ConnectWise alternatives for 2025. Let’s dive into the review and comparison of IT management solutions for IT teams.

What is ConnectWise?

ConnectWise is mainly known for its RMM software, which offers automation for discovering and managing multiple devices, monitoring IT issues, and automating responses. Other popular ConnectWise products are ConnectWise PSA and ScreenConnect.

The company was founded in 1982, and since then, companies of all sizes have trusted ConnectWise with their IT management needs.

Why look for a ConnectWise alternative?

Why do people switch to a ConnectWise alternative? 

Let’s review the main limitations that past and current ConnectWise customers have reported on platforms like Reddit, G2, and Capterra.

1. Steep learning curve & hard to use

The most common complaint we found about ConnectWise was its steep learning curve and the difficulty of use on everyday tasks. 

The main reasons why ConnectWise customers found the software complicated to use were the outdated user interface, feature limitations on the web version, and lack of development.

One Reddit user said, “I used Manage for 18 years. They made minor UI improvements, but it barely looks any different.” Here is the full review:

ConnectWise review via Reddit

With today’s modern IT management software, ConnectWise’s outdated interface and lack of development are serious drawbacks.

2. Difficult onboarding process

Many ConnectWise users have experienced difficulties during the onboarding process, which have been caused mainly by a lack of support, ineffective consulting, and an outdated interface that complicates onboarding.

A Reddit user commented, “We’ve been using ConnectWise for years, have paid thousands in consulting fees, and have never gotten everything fully implemented.”

ConnectWise review via Reddit

ConnectWise alternatives, such as Atera, offer easy onboarding and 24/7 support, so this is another notable drawback.

3. Has room for improvement when it comes to integrations

Another common area for improvement brought up often by ConnectWise customers was the lack of 3rd-party integrations. While the ConnectWise marketplace offers several integration options, it lacks integrations with certain systems that are important for its users, a G2 user says.

What are ConnectWise’s specializations?

While ConnectWise has limitations, it also has pros. Let’s review some of the benefits customers have listed.

1. Teams find the automation capabilities useful

ConnectWise’s automation features, like proactive monitoring and patch deployment, reduce manual workloads and costs. One G2 user mentioned that ConnectWise lets you automate tasks IT professionals need to do daily, which is useful. 

2. Suitable for companies with more resources

Because of how customizable ConnectWise is, it can be suitable for companies who have the budget to hire someone who is entirely responsible for learning and managing the software. A G2 user says that it’s suggested to get consultant to help with the set up process.

Conversely, for companies that aren’t ready to invest that much or don’t have the required headcount, this can be a serious disadvantage.

The pros and cons of ConnectWise

To see a unified view of the pros and cons of ConnectWise, take a look at the following bullet points.

The pros:

• The automation capabilities help reduce manual workload and lower costs.
• ConnectWise’s customization capabilities make it suitable for companies that have the resources and headcount to dedicate someone entirely to learning the software.

The cons:

• A steep learning curve and complex user interface make ConnectWise hard to use.
• ConnectWise lacks many major integrations that customers have wanted.
• The customer service reps may not be well-educated about the product, or the response times may be slow.

The 11 best ConnectWise alternatives for IT teams in 2025

The following are the top ConnectWise alternatives for IT teams in 2025.

1. Atera

Atera Vs. ConnectWise: Key differences

1. Features: Both Atera and ConnectWise offer RMM, patch management for Linux, MacOS, and Windows, helpdesk and ticketing, IT automation, and remote access. Out of the two, Atera is the only one with a partnership with Microsoft that is dedicated to pushing the limits of IT management with AI-powered tools. Our AI Copilot tool has been changing the game for IT teams with smart ticket resolution, powerful scripting suggestions, and advanced data. In fact, ticket resolution times are 10X faster with Atera’s AI Copilot!

2. Learning curve: The dashboard and user interface built by Atera are intuitive and easy to use, even for new users.  In fact, many Atera users report that you can get the software up and running in just minutes. In comparison, ConnectWise’s steep learning curve and outdated user interface (as reported by reviews) make the onboarding difficult.

3: Pricing structure: Atera uses a transparent RMM pricing model, where customers can clearly see how much each plan costs. While Enterprise customers can request a custom quotation, our standard plans for IT departments and MSPs are laid out on our website, organizations plan their budgets more effectively.

4. Customer support: Some ConnectWise users mentioned that customer support is sometimes missing or the representatives may not be well-educated on the product. Atera provides 24/7 live agent support and digital resources, including an extensive knowledge base and a large online community with its own forum.

Tip: Read more about Atera Vs. ConnectWise here

1. Features and user interface

Atera and ConnectWise are top IT management solutions, each providing powerful tools suitable for both enterprises and SMEs. 

One common complaint ConnectWise customers mentioned about the platform was its steep learning curve, which was caused in part by an outdated interface that made navigating the platform difficult. 

With Atera, we’ve constructed an intuitive dashboard and user interface that is easy to use, requires less ramp-up time, and allows the entire team to get started quickly.

Atera’s admin dashboard

2. Customer service and community

Atera stands out from ConnectWise in its customer support. Thanks to the 24/7 support from live agents and digital resources, including an extensive knowledge base and Atera’s IT community, you’ll be sure to troubleshoot any issues quickly. We even host numerous live and on-demand webinars that you can enjoy to learn more about Atera’s products, new developments, and trends in the IT space as a whole.

At Atera, we have a Feature Board where customers can request new features for the platform. For example, if an essential integration is missing, customers can request that it be added to the platform. This is part of Atera’s culture, where customers contribute to continuous improvement.

Another favorite piece of our online community? Our live forum, known as the “Ateraverse.” Here, IT pros from across the globe who love Atera join forces to troubleshoot, chat, and even have a few laughs about classic IT humor. In addition to our in-house support teams, who are responsive around the clock, our Atera Community is an amazing place to bond with others who love Atera just as much as you do and get help and support when you are in a pinch, 

In addition to our resources and community, we love fostering a spirit of innovation and learning within our users. That’s why we created our pioneering IT Game, called Apollo IT. This space-themed game operates on the premise that a team of cosmic adventurers need help from an IT pro to work through various obstacles. As an IT specialist, you will chat with the AI bot (our “spacecraft pilot”) to exercise creative thinking and solve IT challenges. This is a great resource for training new IT team members or simply team building and refreshing your existing skills!

3. Customer reviews and rating

For a detailed comparison of Atera and ConnectWise and their features, user feedback, and performance, take a look at the following comparison table:

You can access the full comparison here.

As you can see, Atera beats ConnectWise in every category, which reflects its ease of use, quality of support, and strong feature set.

Atera’s G2 Rating: 4.6 out of 5 stars (770+ reviews)

What Atera users are saying on G2:

• “Atera’s customer support is 24/7 and responds in less than five seconds, which I like,” a G2 user says.

• “I like how Atera offers multiple third-party integrations for the same need, such as endpoint protection or backups,” a G2 user says.

Atera’s Capterra Rating: 4.6 out of 5 stars (400+ reviews)

What Atera users are saying on Capterra:

• “I’ve had a great experience with Atera in the past six years. They are very solid and always releasing new features,” a Capterra user says.

• “Atera automates key processes like remote monitoring and patch management for us. Atera is integral to our operations,” a Capterra user says.

4. Pricing and value for money

Comparing Atera’s pricing to ConnectWise is a bit hard since ConnectWise doesn’t publicly showcase its prices for its main RMM product, ConnectWise Automate. Instead, every customer has to receive a custom quotation. 

Atera uses a transparent pricing model, where we showcase the cost of each plan. Enterprise customers may receive a custom quote, but our standard plans for MSPs begin at $129 per month, and for IT departments, begin at $149 per month per technician.

Atera’s per-technician licensing system means that companies pay a fixed price, no matter how many devices they have installed. As you grow, you can add more devices without increasing costs. This makes scaling cheaper and more flexible.

Atera Pricing:

Atera pricing for IT departments: 

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation, contact sales to get the pricing

Atera pricing for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation, contact sales to get the pricing

Get started with Atera on a 30-day free trial with no credit card required.

2. Domotz

Domotz is aimed at IT professionals and MSPs who need remote network monitoring and management solutions. As a ConnectWise alternative, it is known as a good solution for businesses that need powerful remote device monitoring features. Due to its simple user interface, those with less experience with RMM software will find it easy to use.

Domotz uses a pay-per-site pricing model. For larger companies growing their IT infrastructure, the pricing can add up quickly. If this is your situation, consider alternatives that offer a pay-per-technician model, such as Atera.

G2 Rating: 4.9 out of 5.0 (80+ reviews)

Capterra Rating: 4.9 out of 5.0 (100+ reviews)

Domotz Pricing:

• Managed devices: $1.50 per month, per device (20 device minimum)

3. Kaseya VSA

Kaseya VSA simplifies the management of different IT operations, including handling complaints, tickets, audits, monitoring performance, and reporting. If ConnectWise is complex to use, one of Kasey VSA’s strong points is its ease of use.

Kaseya VSA pricing works on custom quotations, which means you can’t see the exact price before you contact them. Kaseya VSA users have pointed out that the monthly cost of the service is overly expensive for small businesses or organizations with limited budgets.

G2 Rating: 4.0 out of 5.0 (300+ reviews)

Capterra Rating: 4.1 out of 5.0 (200+ reviews)

Kaseya VSA Pricing:

• Custom pricing system in place. Visit their website to learn more.

4. Syncro

Syncro enables MSPs to manage their clients’ IT infrastructure remotely from a single centralized dashboard. It’s especially popular as a ConnectWise alternative for small and midsize businesses with 1-10 technicians.

One reason small businesses like Syncro is because of its simple features. This can be both good and bad, depending on your needs. For growing businesses requiring more advanced integrations, reporting systems, patch management, and a PSA, a Syncro alternative may be better suited.

G2 Rating: 4.5 out of 5.0 (200+ reviews)

Syncro’s Capterra Rating: 4.6 out of 5.0 (70+ reviews)

Syncro Pricing:

• Core: $139 per month, per user
• Team: $189 per month, per user

5. NinjaOne

NinjaOne provides IT teams with RMM capabilities and real-time monitoring of endpoints, network devices, and other IT infrastructure components. Users who appreciate a high level of customer support and feature-rich RMM software will find NinjaOne a good alternative to ConnectWise.

One big downside of NinjaOne is that it doesn’t have built-in PSA (professional services automation) software, which is something that ConnectWise does offer. If built-in PSA is important to you, you should choose another alternative, such as Atera.

G2 Rating: 4.7 out of 5.0 (1,700+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

• Pricing is based on custom quotation. To learn more, visit their website.

6. Ivanti Neurons

Ivanti Neurons is an IT service management solution designed to help IT teams resolve IT

incidents proactively and automate any manual IT processes. When you get a grasp of things, it is known as being easy to use.

One downside of Ivanti is that it’s not the most suitable solution for complex customization. Customers report that the more they customize the product, the more time they spend fixing bugs.

G2 Rating: 3.9 out of 5.0 stars (180+ reviews)

Capterra Rating: 3.0 out of 5.0 stars (10 reviews)

Ivanti Neurons Pricing:

• Custom pricing. To get the pricing, fill out your details on Ivanti’s website.

7. ManageEngine Endpoint Central

ManageEngine Endpoint Central is a unified endpoint management and security solution that can be used to manage desktops, laptops, servers, mobile devices, and tablets from one central location.

For remote management, it is known to be more effective than ConnectWise. However, some customers report that remote workers with slower internet connections have problems with the software. If you’re in a similar situation, consider alternatives like Atera, which integrates with remote access software like ScreenConnect and TeamViewer, which are proven to be reliable for remote workers.

G2 Rating: 4.4 out of 5.0 (850+ reviews)

Capterra Rating: 4.6 out of 5.0 (980+ reviews)

ManageEngine Endpoint Central Pricing:

• Professional: Starting at $104 per month, per technician
• Enterprise: Starting at $124 per month, per technician
• UEM: Starting at $139 per month, per technician
• Security: Starting at $205 per month, per technician

8. Jira Service Management

Jira Service Management is an IT service management solution that helps dev and ops teams work faster to resolve incidents and requests. It’s built on Jira, Atlassian’s project management tool, but designed specifically for IT service management.

Jira Service Management can be a good alternative if you don’t have any really specific workflows and you’re looking for a general IT service management solution. If you work with more advanced workflows, you may end up finding that the customization level is insufficient.

G2 Rating: 4.2 out of 5.0 stars (750+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (600+ reviews)

Jira Service Management Pricing:

• Free: Free for up to 3 technicians
• Standard: $22 per month, per technician
• Premium: $49 per month, per technician
• Enterprise: Pricing based on custom quotation. Visit their website to learn more.

9. LogMeIn Resolve

LogMeIn Resolve (formerly GoTo Resolve) is an IT management and support solution specifically aimed at small and medium-sized businesses. Compared to ConnectWise, it is simpler to use but also has fewer features. First-time users will have more ease navigating the app than with ConnectWise and will get the hang of things faster.

For growing IT teams that need an all-in-one RMM solution with a robust ticketing, reporting, and patch management capabilities, Resolve may not be enough.

G2 Rating: 4.4 out of 5.0 (300+ reviews)

Capterra Rating: 4.4 out of 5.0 stars (200+ reviews)

LogMeIn Resolve Pricing:

• Remote Access: $23/month
• Remote Support Plus: $44/month
• Standard: $57/month
• Premium: custom pricing, contact sales

10. N-sight

N-able N-sight combines remote monitoring and management, remote access, ticketing, and billing capabilities into a single integrated platform. The software is especially known for its patch management functionality, which enables users to keep devices up-to-date with all the latest patches. While ConnectWise also has this feature, it is known to be more effective on N-sight’s software.

One issue N-sight customers have reported on the software is an outdated user interface. According to some users, the UX should be more modernized, so it wouldn’t be too clunky on everyday use.

G2 Rating: 4.2 out of 5.0 (250+ reviews)

Capterra Rating: 4.3 out of 5.0 (70+ reviews)

N-sight Pricing:

• The pricing is based on a custom quotation. Contact N-able’s sales team to find out more.

11. Pulseway

Pulseway is an IT management software that allows MSPs and IT teams to monitor and control their IT processes remotely. One of its strong points over ConnectWise is the available mobile application, which can be used to help clients with any IT issues from the comfort of mobile devices.

As a downside for Pulseaway, customers reported on G2 that the tech support can be slow at times, and the Mac and Linux support is of lesser quality. If customer support is a priority for you, this may be a deal breaker.

G2 Rating: 4.6 out of 5.0 (100+ reviews)

Capterra Rating: 4.7 out of 5.0 (300+ reviews)

Pulseway Pricing:

• Basic: Visit Pulseway’s website to find out how much the price is based on your own situation.

AI-powered IT: only with Atera

Hopefully, this article has given you a clearer idea of what alternative solutions there are for ConnectWise. While ConnectWise has powerful customization capabilities, it can be difficult to use and hard to learn for new users.

Luckily, there are alternatives that complement those disadvantages, one of which is our solution, Atera, known as one of the leading ConnectWise alternatives.

With simple, upfront pricing that starts at just $149/month per technician for IT departments and includes unlimited endpoints, we’re the RMM solution that offers the most capabilities while still keeping the costs minimal.

To understand how Atera can help your IT team to be more efficient, automate your work process, and provide easy onboarding with a clear interface, try a free trial of Atera today, no credit card required!