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Syncro has been a trusted IT management solution for years, but many IT teams and MSPs are seeking alternative solutions for various reasons.

You may already be a Syncro user or are considering becoming one and are seeking information on alternative options. In the end, not all IT management solutions are created equal, so conducting research is important. 

To assist you, we’ve done the research and compiled a list of the top 11 Syncro alternatives on the market, according to our own research and by speaking to users. To understand how they compare to Syncro, let’s first look at Syncro, and its limitations and specializations. 

What is Syncro?

Screenshot of Syncro homepage

Syncro is an all-in-one IT management platform that assists primarily MSPs in automating and streamlining their IT operations. The platform includes RMM and PSA features, as well as help desk ticketing and patch management.

Syncro positions itself as a small business’s all-in-one IT management solution.

Why look for a Syncro alternative?

After reading G2 and Capterra reviews and getting familiar with Syncro’s features, we found that the main problems customers complain about when using Syncro are an outdated user interface, limited capabilities, and poor customer support.

Let’s take a closer look at each of these.

1. Outdated user interface

Syncro’s customers reported that the user interface is outdated and the menu options aren’t intuitive to use. Due to this, it can be difficult to find or use certain available features of the platform.

2. Limited capabilities

The main complaints about Syncro’s limited capabilities revolved around the poorly functioning mobile app and certain features lacking depth, such as reporting and patch management. For IT teams that value high levels of flexibility, this can be a major deal-breaker.

3. Lack of customer support

According to customer reviews, the support team is slow to respond and they require lots of evidence for your problem to assist you. In some cases, users report waiting more than four days for a response

What are Syncro’s strengths?

Next, let’s take a look at a few strengths Syncro users reported on.

1. A cost-effective solution for MSPs

Because Syncro uses a pay-per-technician pricing model, many smaller MSPs find it affordable. Atera also uses the same pricing model, but most RMM pricing models are based on pay-per-endpoint or device, which isn’t ideal for managed service providers with dozens of devices.

2. More than just an RMM

Similarly to other all-in-one IT software, Syncro offers more than just RMM capabilities to its customers, reducing the need to use multiple applications.

The pros and cons of Syncro: An overview

The following pros and cons bullet points summarize the two previous sections:

The pros:

  • Pay-per-technician pricing makes Syncro a more affordable solution for smaller MSPs.
  • Syncro combines RMM, PSA, patch management, help desk, and ticketing in one platform, reducing the need to invest in multiple systems.

The cons, according to user reviews:

  • The user interface of Syncro is described as outdated, making it difficult to find some useful features.
  • Syncro is limited in its capabilities, as its mobile app fails to work well, and certain features like patch management and reporting lack depth.
  • The available customer support can be slow to respond, or they require excessive proof that you actually need help.

The 11 best Syncro alternatives for IT teams and MSPs in 2024

Next, let’s take a look at the top Syncro alternatives for IT teams and MSPs, according to our own research and deep dive into customer reviews.

1. Atera

Atera-Homepage

Atera vs. Syncro: Key differences

Atera and Syncro both offer remote monitoring and management (RMM), professional service automation (PSA), ticket tracking, and patch management features. Out of the two, Atera is the only one that uses AI, and Action AI at that, to power its platform. 

Atera offers IT management solutions for both IT departments and MSPs respectively, and the solutions differ a bit, which provides flexibility in pricing and functionality. On the other hand, Syncro is designed mainly for MSPs, which means that some of the features and capabilities of the platform may not be valuable to internal IT departments.

Both Atera and Syncro use pay-per-technician pricing, which is different from most RMM pricing solutions. Atera is transparent on pricing, with no extra “hidden fees” once customers sign up for the platform. Syncro may charge customers unspecified fees, for example, if they integrate with Webroot, Bitdefender, and Acronis.

1. Capabilities and features

Both Atera and Syncro are highly rated for ease of use; however, Atera is the only one given an award by G2 for both its ease of use and setup. Moreover, Syncro users have reported that the interface is outdated, making it a bit less intuitive.

Based on the G2 comparison, Atera beats out Syncro in literally every category.

Aside from offering robust all-in-one IT management on the web, Atera users get access to a mobile app that is perfect for IT departments and MSPs who want to manage tickets and other tasks from their smartphones. 

Additionally, another area where Atera stands out is our AI-powered features, which are especially noticeable in our ticketing system. Our AI-powered IT system reduces the number of support tickets that reach technicians by as much as 50%.

2. Pricing structure and transparency

Atera is an advocate of transparent pricing, showcasing all of the available plans for MSPs and IT departments publicly.

This makes it easy for both MSPs and IT departments to see what they actually get when they sign up. Both Atera and Syncro offer a pay-per-technician pricing structure, which means you can add as many devices as you like without growing your bottom line.

Among Atera and Syncro, only Atera offers dedicated plans for IT departments and managed service providers respectively.

By offering different plans for MSPs and internal IT departments, Atera can offer flexible pricing and features to suit different requirements.

On the other hand, internal IT departments using Syncro will quickly discover that some of the features and capabilities may not be relevant.

3. Available customer support

Atera has an intuitive onboarding process and a user-friendly platform, but if you still have problems, you can always get help from the 24/7 live agent support.

While Syncro offers email, phone, and ticketing customer support, but it’s not 24/7, and many customers have reported slow response times.

For self-help services, both Atera and Syncro offer resources for their IT communities. They enable users to interact with other users and resources to make the most of the platforms.

One of the resources for Atera is the available help center.

Atera also holds regular events and webinars for its community members to discuss industry trends and insights, as well as learn how to use our features.

Atera’s G2 Rating: 4.6 out of 5 stars (400+ reviews)

Syncro’s G2 Rating: 4.5 out of 5 stars (120+ reviews)

What Atera users are saying on G2:

“I have used many different solutions to achieve what Atera does. I had Atera recommended to me, took a chance, and started a free trial. Had all the basics set up and operating in a matter of hours with no guidance. This has to be by far the best most intuitive software I have ever used in my 20+ years in IT.”

“Atera makes my life as an MSP much easier. I get everything in one tool, and with constant development and new add-ons, I get more more business opportunities over time. The AI Tools are really handy, and if you ask the right questions, you can save a lot of time Googling…”

Capterra Rating: 4.6 out of 5 stars (300+ reviews)

What Atera users are saying on Capterra:

“I use Atera every day, and it saves me time and dramatically reduces the need to go out on-site. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use and quick to get a live agent to assist.”

“We were bringing in our help desk internally and not using an MSP. Atera allowed for this to occur with ease! We are now able to manage our endpoints and tickets from our own dashboard.”

Atera Pricing:

For IT departments

  • Professional: $149 per month, per technician
  • Expert: $189 per month, per technician
  • Master: $219 per month, per technician
  • Enterprise: Custom quotation, contact sales to get the pricing

For MSPs:

  • Pro: $129 per month, per technician
  • Growth: $179 per month, per technician
  • Power: $209 per month, per technician
  • Superpower (Enterprise): Custom quotation, contact sales to get the pricing

Get started with Atera on a 30-day free trial with no credit card required.

2. Domotz

Domotz enables MSPs and IT teams to manage their IT infrastructure from one unified platform. Unlike alternatives like Atera, it doesn’t offer the all-in-one features that IT teams may be looking for. Instead, its main functionality is the available remote network monitoring and management (RMM) feature.

Since Domotz is limited to RMM capabilities, it is a viable alternative for IT teams and MSPs who need just that functionality. IT teams and MSPs who want more from their platform may want to select another alternative.

G2 Rating: 4.8 out of 5.0 (80+ reviews)

Capterra Rating: 5.0 out of 5.0 (85+ reviews)

Domotz Pricing:

  • Pro: $35 per month, per site
  • Enterprise: Starting at $1,000 per month

3. Kaseya VSA

Kaseya VSA helps to automate a variety of IT operations, including complaints, tickets, audits, monitoring, and reporting. It offers similar key capabilities to Syncro, including remote monitoring and management of IT systems across computers, networks, and endpoints.

If you’re an MSP looking for a Syncro alternative, you should take into consideration Kaseya’s pricing structure. It’s based on pay-per-endpoint/device, so pricing increases quickly if you manage multiple devices. If this describes you, consider an alternative that offers pay-per-technician pricing.

G2 Rating: 4.0 out of 5.0 (250+ reviews)

Capterra Rating: 4.1 out of 5.0 (200+ reviews)

Kaseya VSA Pricing:

  • Custom pricing system in place. Visit their website to learn more.

4. HaloPSA

HaloPSA advertises itself as an all-in-one PSA platform for MSPs specifically. Some main features of the platform are an integrated PSA, task and project management tools, time tracking, and billing. Similarly to Syncro, HaloPSA is entirely focused on providing tools for MSPs. 

Corporate or enterprise IT departments will most likely find the features unsuitable for their needs and may need to select another alternative. One of HaloPSA’s missing features is remote monitoring and management, so to use it, you must integrate an RMM platform, which is an additional expense.

G2 Rating: 4.8 out of 5.0 stars (20+ reviews)

Capterra Rating: 4.9 out of 5.0 stars (20+ reviews)

HaloPSA Pricing:

  • Starting at $109 per month, per user

5. SuperOps

SuperOps offers IT teams and MSPs with RMM, PSA, project and task management tools. While SuperOps and Syncro offer similar functionality, SuperOps is better equipped to handle larger businesses looking to scale.

Most of the features are highly customizable. However, since SuperOps was founded in 2020, it is relatively new, and customers on G2 report that they experience bugs in everyday use.

G2 Rating: 4.6 out of 5.0 stars

Capterra Rating: n/a

SuperOps Pricing:

  • Starting at $119, per month for the unified PSA and RMM package

6. NinjaOne

NinjaOne is an IT management solution providing real-time monitoring of endpoints, network devices, and other components of the IT infrastructure. Two of its strong points over Syncro are the available patch management and remote management capabilities, both of which are known to be of higher quality.

However, it does have its limitations, too, such as not having a built-in PSA, which is something Syncro does offer. IT teams and MSPs seeking that feature built-in may want to select an NinjaOne alternative that does offers more PSA features, like Atera.

G2 Rating: 4.8 out of 5.0 (1,000+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

  • Pricing based on custom quotation. To learn more, visit their website.

7. GoTo Resolve

Similarly to Syncro, GoTo Resolve is an IT management platform aimed at small businesses and teams with under ten technicians. Both platforms offer relatively simple features for IT departments, but GoTo Resolve is known for being more straightforward and intuitive.

While simple features can be useful for teams with basic requirements, growing teams may outgrow the features and need to switch to a different solution. If you think this is your situation in the long run, you might want to consider another alternative.

G2 Rating: 4.4 out of 5.0 (400+ reviews)

Capterra Rating: 4.5 out of 5.0 (190+ reviews)

GoTo Resolve Pricing:

  • Free: Free to use, up to 3 technicians
  • Standard: Starting at $57 per month, billed annually
  • Premium: Custom pricing. Visit their website to get the pricing

8. N-able

N-able is designed for IT teams and MSPs who need help managing networks and devices. One strong point of the software is its ability to manage Windows, Linux, and Mac devices all from a centralized location. 

On top of network management, the software is known for its patching tools, which lets users keep their devices up to date. According to customer reviews, N-able has a similar downside to Syncro, which is an outdated user interface.

G2 Rating: 4.3 out of 5.0 stars (170+ reviews)

Capterra Rating: 3.9 out of 5.0 stars (40+ reviews)

N-central Pricing:

  • Pricing is based on custom quotation. To get the pricing, request a quote from N-able’s website.

9. Naverisk

Naverisk is an all-in-one IT and service desk solution that allows IT professionals and MSPs to monitor and manage their servers remotely, do patch management, and automate manual processes. While the two offer similar features, one advantage of Naverisk over Syncro is its 24/7 customer support.

Despite its positives, Naverisk does have its own share of limitations, such as the ticketing system. Customers mention that it takes a while to locate old tickets, and searching for specific tickets is difficult.

G2 Rating: 4.7 out of 5.0 stars (60+ reviews)

Capterra Rating: 4.8 out of 5.0 stars (90+ reviews)

Naverisk Pricing:

  • Based on custom quote. Prices start at $110 per month.

10. Pulseway

Pulseway is aimed at both MSPs and IT teams and enables them to monitor and manage their IT infrastructure remotely. A few of its features include real-time monitoring of performance, remote access for troubleshooting, automated alerts for potential issues, and reporting.

The biggest advantage of Pulseway over Syncro is the available mobile app, which is capable of a variety of functions. While this is an advantage over Syncro, mobile apps are quite standard features in today’s top IT management platforms.

G2 Rating: 4.5 out of 5.0 (50+ reviews)

Capterra Rating: 4.7 out of 5.0 (180+ reviews)

Pulseway Pricing:

  • Basic: Custom pricing available. Visit their website to find out how much the price is based on your own situation.

11. ManageEngine

ManageEngine provides users with centralized management of desktops, laptops, servers, mobile devices, and tablets. ManageEngine offers a suite of products, but RMM Central and Endpoint Central are their most popular options for MSPs and IT teams.

The features of ManageEngine are divided into different products, so if you want the same functionality as all-in-one IT solutions like Atera offers. To achieve comparable functionality, users may have to purchase multiple subscriptions. This fragmentation can pose a significant drawback for cost-conscious IT teams and MSPs seeking ManageEngine alternatives for streamlined operations and cost savings.

G2 Rating: 4.4 out of 5.0 (600+ reviews)

Capterra Rating: 5.0 out of 5.0 (750+ reviews)

ManageEngine Endpoint Central Pricing:

  • Professional: Starting at $104 per month, per technician
  • Enterprise: Starting at $124 per month, per technician
  • UEM: Starting at $139 per month, per technician
  • Security: Starting at $205 per month, per technician

Choosing the right Syncro alternative

Among all the Syncro alternatives on the market, we believe that whether you’re an MSP or an IT department, Atera stands out as the best overall Syncro alternative. Some of they key reasons that make Atera stand out are its all-in-one features, meaning you’re not wasting time flipping between redundant software (not to mention paying for extra platforms), as well as its 24/7 customer support, and robust third-party integrations.

On top of these, Atera has transparent pay-per-technician pricing plans for both MSPs and IT departments, making it easy to understand what you’re getting.

If you want to learn more about how Atera can help your team, you can always contact our sales team to discuss your own needs.

If you want to try it out for yourself, we offer a 30-day free trial, no credit card required!

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