Top 11 Syncro alternatives IT teams switch to in 2025

Syncro has been a trusted IT management solution for years, but many IT teams and MSPs are seeking alternative solutions due to the platform’s limitations.

You may already be a Syncro user or considering becoming one and want to learn more about alternatives. In the end, not all IT management solutions are created equal, so conducting research is important.

To assist you, we’ve done the research and compiled a list of the top 11 Syncro alternatives on the market, according to our own research and by speaking to users. To understand how they compare to Syncro, let’s first look at Syncro and its limitations and specializations. 

What is Syncro?

Syncro is an IT management platform that primarily assists MSPs in automating and streamlining their IT operations. The platform includes RMM and PSA features, as well as help desk ticketing and patch management.

Syncro positions itself as a small business’s IT management solution. However, some Syncor users report that the downsides of Syncro outweigh the upsides. So next, we’ll go over those downsides and upsides and compare Syncro to the top alternatives on the market.

Why look for a Syncro alternative?

After reading Syncro reviews from G2, Capterra, Reddit, and Gartner and doing our own evaluation, we found that outdated user interface, limited capabilities, and poor customer support are the main issues customers complain about.

Let’s take a closer look at each of the limitations.

1. Outdated user interface

Syncro’s customers on G2 reported that the user interface is outdated, especially compared to other RMM software. This can make it difficult to find and/or use certain platform features.

And, while you can learn to use an outdated user interface, any new hires in your organization will have to start from scratch, which can cause efficiency issues.

2. Limited capabilities

The main complaints about Syncro’s limited capabilities revolve around its RMM, which lacks strong automation, a flexible API, scalable policy management, and patching support.

Regarding this, one Reddit user said the following:

Syncro review via Reddit

For IT teams that value high levels of flexibility on RMM, this can be a major deal-breaker.

Another Reddit user also mentioned, “While Syncro is advertised as having so many features, I feel like there is less than other RMMs offer. I find myself reaching for third-party solutions instead of using the RMM+PSA.”

Syncro review via Reddit

If you decide to try a Syncro alternative, we highly recommend that you pick a solution that meets the criteria for a true all-in-one IT management solution with advanced RMM and PSA capabilities. 

3. Lack of customer support

According to many customer reviews, Syncro’s support team takes up to 48 hours to respond, and if the issue is more complicated, the response time can be as much as five business days.

One Reddit user specifically said, “I have opened a few cases since I started. It usually takes around 36 hours for me to hear back, and sometimes I feel like they didn’t read what I already said before suggesting something random.”

Here is the full review:

Syncro review via Reddit

To this, other Reddit users responded the following:

Syncro review via Reddit

Any IT professional knows that customer support is crucial. While we wish things would never go wrong, some issues and/or questions are inevitable, especially during the onboarding process. As you consider the right IT management platform, look for one that offers 24/7 support through multiple channels like live chat and email.

Additionally, consider what types of other resources the software has available. Many Syncro competitors have built robust collections of online resources, such as blog posts, live and on demand webinars, and knowledge bases.

What are Syncro’s strengths?

Next, let’s take a look at a few strengths Syncro users reported on.

1. A cost-effective solution for MSPs

Because Syncro uses a pay-per-technician pricing model, many small businesses find it affordable. However, in the past years, Syncro has received complaints for increasing its prices multiple times. 

Syncro’s alternative, Atera, also uses a pay-per-technician pricing model, but most RMM pricing models are based on pay-per-endpoint or device, which isn’t ideal for MSPs or IT teams with dozens of devices.

2. More than just an RMM

Like a few other all-in-one IT management software, Syncro offers RMM, PSA, and remote access capabilities, reducing the need to use multiple applications. 

The pros and cons of Syncro: An overview

The following pros and cons bullet points summarize the two previous sections:

The pros:

• Pay-per-technician pricing makes Syncro an affordable solution
• Syncro combines RMM, PSA, and remote access into one solution

The cons, according to user reviews:

• The user interface of Syncro is described as outdated
• Syncro is limited in its capabilities, such as the RMM
• The available customer support can be slow to respond

The 11 best Syncro alternatives for IT teams and MSPs in 2025

Next, let’s take a look at the top Syncro alternatives for IT teams and MSPs, according to our own research and customer reviews of each platform.

1. Atera

Atera vs. Syncro: Key differences

1. Available features: Atera and Syncro both offer RMM, PSA, ticket management, remote access, and patch management features. Out of the two, Atera is the only one that incorporates Agentic AI (Atera’s Action AI™) to power its platform and users.

Atera’s true, all-in-one, AI-powered IT management platform means IT teams don’t have to invest in redundant software to meet their IT support objectives.

2. Standout offerings: Atera’s commitment to AI-driven IT is one of our biggest differentiators in the crowded IT management tool market. We have recently premiered our groundbreaking AI Copilot tool, which helps IT technicians maximize efficiency and reduce time spent on busy work. AI Copilot can help with numerous mundane tasks, including remote session summarization, ticket resolution, script generation, command-line generation, real-time troubleshooting, and more. 

“Add AI Copilot device troubleshooting gif here”

We have seen incredible results from users who use AI Copilot, including up to 10X faster ticket resolution speeds! That means users can save 11 to 13 hours per week, on average. Talk about turning your time into money.

3. Designed for IT teams and MSPs: Atera offers IT management solutions for IT departments and MSPs respectively. The solutions differ a bit, which provides flexibility in pricing and functionality. Comparatively, Syncro is designed mainly for MSPs, which means that some of the platform’s features and capabilities may not be valuable to IT departments.

4. Pricing: Both Atera and Syncro use pay-per-technician pricing, which is different from most RMM pricing solutions. Atera is transparent on pricing, with no extra “hidden fees” once customers sign up for the platform.

Capabilities and features

Both Atera and Syncro are highly rated for ease of use; however, Atera is the only one given an award by G2 for both its ease of use and setup. Moreover, some Syncro users have reported that the interface is outdated, making it less intuitive.

Based on G2 comparison, Atera beats out Syncro in literally every category:

To see the detailed comparison of these two solutions, check out the full analysis here.

Aside from offering robust all-in-one IT management on the web, Atera users get access to a mobile app that is perfect for IT departments and MSPs who want to manage tickets and other tasks from their smartphones. 

Another area where Atera stands out is our AI-powered features, which we already touched upon above. Our AI-powered IT system reduces the number of support tickets that reach technicians by as much as 50%.

2. Pricing structure and transparency

Atera is an advocate of transparent pricing. We proudly showcase all of our available plans for MSPs and IT departments publicly.

Atera’s IT department pricing

This makes it easy for both MSPs and IT departments to see what they actually get when they sign up. Both Atera and Syncro offer a pay-per-technician pricing structure, which means you can add as many devices as you like without threatening your bottom line. 

This makes growth and scaling much easier for companies who are looking to expand without breaking the bank. 

3. Available customer support

Atera has an intuitive onboarding process and a user-friendly platform, but if you still have problems, you can always get help from the 24/7 live agent support.

Atera support information

While Syncro offers email, phone, and ticketing customer support, these resources are not available 24/7, and many customers have reported slow response times.

For self-directed help services, both Atera and Syncro offer resources for their IT communities. They enable users to interact with other users and resources to make the most of the platforms.

One of the resources for Atera is the available help center.

Atera also holds regular events and webinars for its community members to discuss industry trends and insights, as well as learn how to use our features.

We’ve also doubled down on our commitment to accessible IT learning and education with our exciting new IT game, dubbed “Apollo IT.” This game takes place in an intergalactic setting where you, an IT expert, need to help a team of space explorers resolve some IT challenges on their ship. You will interact with our specially programmed AI bot to hone your IT problem-solving skills and work on troubleshooting the IT issues that arise during this journey. 

Apollo IT is a fun way to spend a few hours… but it’s also part of our ongoing commitment to IT education. We believe IT education should be accessible and enjoyable (rather than dull, like so many other resources available out there). Apollo IT can be a great resource to train new IT hires, sharpen your skills as an IT veteran, or simply explore the possibilities of artificial intelligence in today’s modern world.

4. Customer reviews and pricing

Atera’s G2 Rating: 4.6 out of 5 stars (770+ reviews)

What Atera users are saying on G2:

• “Atera’s pricing model is exceptional in this era. It gives full flexibility to manage devices,” a G2 user says.

• “Atera Copilot is amazing! It helps automatically solve issues and create knowledge-base articles for future reference,” a G2 user says.

Atera’s Capterra Rating: 4.6 out of 5 stars (400+ reviews)

What Atera users are saying on Capterra:

• “Syncro was comparable to Atera but we didn’t like the interface and workflow,” a Capterra user says.

• “Atera is very responsive and is constantly releasing new features suggested by the community. New technicians are up and running in no time,” a Capterra user says.

Atera Pricing:

Atera pricing for IT departments: 

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation, contact sales to get the pricing

Atera pricing for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation, contact sales to get the pricing

Get started with Atera on a 30-day free trial with no credit card required.

2. Domotz

Domotz enables MSPs and IT teams to manage their IT infrastructure from one unified platform. Unlike alternatives like Atera, it doesn’t offer the all-in-one features that IT teams may be looking for. Instead, its main functionality is its remote monitoring and management (RMM) feature.

Since Domotz is limited to RMM capabilities, it is a viable alternative for IT teams and MSPs who need just that functionality. IT teams and MSPs who want more from their platform may want to select another alternative.

G2 Rating: 4.9 out of 5.0 (80+ reviews)

Capterra Rating: 4.9 out of 5.0 (100+ reviews)

Domotz Pricing:

• Managed devices: $1.50 per month, per device (20 device minimum)

3. Kaseya VSA

Kaseya VSA automates various IT operations, including complaints, tickets, audits, monitoring, and reporting. It offers similar key capabilities to Syncro, including remote monitoring and management of IT systems across computers, networks, and endpoints.

If you’re an MSP looking for a Syncro alternative, you should consider Kaseya’s pricing structure. It’s based on pay-per-endpoint/device, so pricing increases quickly if you manage multiple devices. If this describes you, consider an alternative that offers pay-per-technician pricing.

G2 Rating: 4.0 out of 5.0 (300+ reviews)

Capterra Rating: 4.1 out of 5.0 (200+ reviews)

Kaseya VSA Pricing:

• Custom pricing system in place. Visit their website to learn more.

4. HaloPSA

HaloPSA advertises itself as an all-in-one PSA platform for MSPs specifically. Some main features of the platform are an integrated PSA, task and project management tools, time tracking, and billing. Similarly to Syncro, HaloPSA is entirely focused on providing tools for MSPs. 

Corporate or enterprise IT departments will most likely find the features offered by HaloPSA insufficient for their needs and may need to select another alternative. One of HaloPSA’s missing features is remote monitoring and management, so in order to combine RMM capabilities with what HaloPSA offers, you have to integrate it with an RMM platform, which is an additional expense.

G2 Rating: 4.8 out of 5.0 stars (20+ reviews)

Capterra Rating: 4.9 out of 5.0 stars (25+ reviews)

HaloPSA Pricing:

• Starting at $109 per month, per user

5. SuperOps

SuperOps offers IT teams and MSPs a selection of RMM, PSA, and project and task management tools. While SuperOps and Syncro offer similar functionality, SuperOps is better equipped to handle larger businesses.

Most of the features are highly customizable. However, since SuperOps was founded in 2020, it is relatively new, and customers on G2 report that they experience bugs in everyday use.

G2 Rating: 4.6 out of 5.0 stars (100+ reviews)

Capterra Rating: n/a

SuperOps Pricing:

• Starting at $129 per month for the unified PSA and RMM package

6. NinjaOne

NinjaOne is an IT management solution that provides real-time monitoring of endpoints, network devices, and other components of the IT infrastructure. Two of its strong points over Syncro are its superior patch management and remote management capabilities, both of which users have reported to be higher quality.

However, NinjaOne does have its limitations, which include not having a built-in PSA, something Syncro does offer. IT teams and MSPs seeking that feature built-in may want to select a NinjaOne alternative that does offer more PSA features, like Atera.

G2 Rating: 4.7 out of 5.0 (1,700+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

• Pricing is based on custom quotation. To learn more, visit their website.

7. LogMeIn Resolve

Similar to Syncro, LogMeIn Resolve (formerly GoTo Resolve) is an IT management platform aimed at small businesses and teams with under ten technicians. Both platforms offer relatively simple features for IT departments, but GoTo Resolve is known for being more straightforward and intuitive.

While Resolve’s simple features can be useful for teams with basic requirements, growing teams may outgrow the features and need to switch to a different solution.

G2 Rating: 4.4 out of 5.0 (300+ reviews)

Capterra Rating: 4.4 out of 5.0 stars (200+ reviews)

LogMeIn Resolve Pricing:

• Remote Access: $23 per month, up to 25 devices (billed annually)
• Remote Support Plus: $44 per month, up to 100 devices (billed annually)
• Standard: $57 per month (billed annually)
• Premium: Custom pricing available, reach out to the GoTo sales team for more info

8. N-able

N-able is designed for IT teams and MSPs who need help managing networks and devices. One strong point of the software is its ability to manage Windows, Linux, and Mac devices, all from a centralized location. 

On top of network management, the software is known for its patching tools, which lets users keep their devices up to date. According to customer reviews, N-able has a similar downside to Syncro, which is an outdated user interface.

G2 Rating: 4.3 out of 5.0 stars (450+ reviews)

Capterra Rating: 3.9 out of 5.0 stars (50+ reviews)

N-central Pricing:

• Pricing is based on custom quotation. To get the pricing, request a quote from N-able’s website.

9. Naverisk

Naverisk is an IT and service desk solution that allows IT professionals and MSPs to monitor and manage their servers remotely, execute patch management, and automate manual processes. While the two offer similar features, one advantage of Naverisk over Syncro is its 24/7 customer support.

Despite its positives, Naverisk does have its own share of limitations, such as the ticketing system. Customers mention that it takes a while to locate old tickets, and searching for specific tickets is difficult.

G2 Rating: 4.7 out of 5.0 stars (60+ reviews)

Capterra Rating: 4.8 out of 5.0 stars (90+ reviews)

Naverisk Pricing:

• Based on a custom quote, prices start at $110 per month.

10. Pulseway

Pulseway is aimed at MSPs and IT teams and enables them to monitor and manage their IT infrastructure remotely. Some of its features include real-time performance monitoring, remote access for troubleshooting, automated alerts for potential issues, and reporting.

The biggest advantage of Pulseway over Syncro is the available mobile app, which can perform a variety of functions. While this may favor Pulseway over Syncro, mobile apps are quite standard features in today’s top IT management platforms.

G2 Rating: 4.6 out of 5.0 (100+ reviews)

Capterra Rating: 4.7 out of 5.0 (300+ reviews)

Pulseway Pricing:

• Basic: Custom pricing available. Visit their website to find out how much the price is based on your own situation.

11. ManageEngine

ManageEngine provides users with centralized management of desktops, laptops, servers, mobile devices, and tablets. Although ManageEngine offers a suite of products, RMM Central and Endpoint Central are its most popular options for MSPs and IT teams.

The features of ManageEngine are divided into different products, so if you want the same functionality as all-in-one IT solutions like Atera offers, you may have to purchase multiple subscriptions. This fragmentation can pose a significant drawback for cost-conscious IT teams and MSPs seeking ManageEngine alternatives.

G2 Rating: 4.4 out of 5.0 (850+ reviews)

Capterra Rating: 4.6 out of 5.0 (980+ reviews)

ManageEngine Endpoint Central Pricing:

• Professional: Starting at $104 per month, per technician
• Enterprise: Starting at $124 per month, per technician
• UEM: Starting at $139 per month, per technician
• Security: Starting at $205 per month, per technician

Choosing the right Syncro alternative

Among all the Syncro alternatives on the market, we believe that whether you’re an MSP or an IT department, Atera stands out as the best overall Syncro alternative. 

Some of the key considerations that make Atera stand out are its all-in-one features, meaning you’re not wasting time flipping between redundant software (not to mention paying for extra platforms), its 24/7 customer support, and robust third-party integrations.

On top of all of that, Atera has transparent pay-per-technician pricing plans for both MSPs and IT departments, making it easy to understand what you’re getting.

If you want to learn more about how Atera can help your team, you can always contact our sales team to discuss your own needs.

If you want to try it out for yourself, we offer a 30-day free trial, no credit card required!