Atera vs. Datto – The full 2025 comparison

In the world of IT management, two names clearly stand out: Atera and Datto. Both platforms help to simplify IT operations, enhance efficiency, and offer comprehensive support to IT departments.

Datto was initially established as a cybersecurity company but was acquired by Kaseya in 2022. The acquisition resulted in mixed feelings among IT professionals, which left many looking for Datto alternatives.
Atera was built as an all-in-one IT management solution that offers a wide range of features, including remote monitoring and management (RMM), professional services automation (PSA), remote access, Autonomous IT, and more.

As you look for the perfect RMM software for your organization, it is important to fully evaluate your needs and then ensure that the provider you choose offers a product that is aligned with everything that you are looking for. 

In this article, we aim to provide an in-depth look at Atera vs. Datto to help you discover which solution best fits your priorities. 

Atera vs. Datto: An overview

To help you quickly see the differences between Atera and Datto, we have created the following overview table:

As you can see, Atera and Datto share similar features on the surface, such as RMM and PSA. However, when starting to look closer, we can start seeing clear differences, such as Atera’s innovative Autonomous IT and transparent pay-per-technician pricing.

Let’s also compare Atera and Datto’s user satisfaction ratings from G2. The rating considers factors like how easy the software is to use, whether it meets user requirements, and the quality of available features.

Based on this G2 analysis, you can see that Atera outranks Datto in every measured attribute:

You can read the detailed analysis here.

User interface and usability

Both Datto RMM and Atera offer a range of capabilities that users can access and take advantage of through robust dashboards. Each platform allows users to review numerous reports and analytics at the click of a button.

At Atera, we have spent extensive time and effort creating an intuitive user interface (UI) that will facilitate a smooth transition from other IT management platforms. 

Our modern dashboards are totally customizable, and our baseline product is designed to ensure a low entry barrier and easy access to all data.

Here is a look into Atera’s admin dashboard:

Screenshot of Atera’s admin dashboard

In comparison, most Datto users say the user dashboard is simple, attractive, and easy to use, although some G2 users point out that it has a steep learning curve due to its many layers of features.

Here is a look into Datto RMM’s admin dashboard:

Comparing the two, many users have commented that Atera’s dashboards and user interface are more intuitive and easy to use, leading to a quicker time-to-use curve and an easier onboarding process.
One Capterra user who switched from Datto to Atera said, “The best part of Atera is how easy it is to navigate. Managing several companies at once is simpler with the way the site is set up.”

Atera review via Capterra

Features and capabilities

Both Atera and Datto RMM offer cloud-based remote monitoring and management capabilities for both IT departments and MSPs. 

Datto’s key offerings include real-time monitoring and alerting, automation, scripting, patch management, remote access, and security integrations. It is most compatible with Windows operating systems.

Datto’s features, such as RMM and PSA, are split between different products:

 Many Datto users have commented that the quality of the platform has gone down since the platform was purchased by Kaseya in June of 2022. Many customers have reported billing issues, including overcharging, as well as slower support and glitchy features.

Related to the acquisition, this is what one Reddit user said:

Datto review via Reddit

While Datto has had a strong reputation in the past, it appears to be headed downhill.

Atera, on the other hand, is known for its holistic set of features and capabilities, which makes it ideal for both SMEs and enterprises. Atera’s key features include IT automation, real-time monitoring and alerts, patch management, advanced remote maintenance, numerous integrations, asset and inventory scanning, robust reporting, and so much more.

Unlike Datto, Atera offers these capabilities through its all-in-one platform, so you don’t have to juggle multiple licenses or products for IT management.

But these features are just the beginning. Atera is harnessing the power of AI to improve IT department efficiency, streamline complex workflows, and deliver superior results fast. 

Atera’s AI Copilot is like having a personal assistant. You can ask account-specific questions and receive actionable insights immediately. Whether you need help managing tickets, monitoring devices, or solving technical issues, the AI Copilot is there for you, ready to help in real-time.

Performance and reliability

Every IT professional knows that performance and reliability are crucial. Excessive downtime poses a serious security risk and, depending on the size, can cost organizations $100,000 or more per hour.

With that in mind, you must ensure that your next IT investment protects you and your organization from these problems.

As you compare Datto vs Atera, you will find that users have reported different quality and levels of support for ensuring performance and reliability. After parent company Kaseya acquired Datto nearly two years ago, users have experienced significantly less reliable support and long wait times to speak with a live agent or receive assistance. 

Support is a crucial piece of avoiding downtime, and Datto has been falling in that area recently. Here is one user’s perspective noting that the tech support has gone downhill:

In comparison, our team at Atera has made incredible advancements in expanding our support offerings. We have compiled a wide range of digital resources, including an in-depth knowledge base, a constantly updated blog, and a thriving online community – and that’s all before we have touched on our 24/7 support.

Finally, our commitment to proactive IT solutions, as opposed to reactive IT solutions, amplifies our performance and reliability. With Atera’s RMM, you will enjoy real-time monitoring and alerts that allow you to anticipate potential problems and then address them before they spiral out of control.

Atera gives you a truly bird’s-eye view of your entire IT environment that allows you to act quickly when problems arise and, oftentimes, resolve issues before they become serious. Our RMM suite is also equipped with in-depth reporting and analytics, IT automation, a complete activity log, asset and inventory scanning, and more.

Pricing and value for money

When evaluating IT management platforms like Atera and Datto RMM, any decision maker will need to account for the budget. With Atera, you will always know what you are signing on for. We are dedicated to transparent pricing – we want you to fully understand what you are getting and our value proposition. 
Our unique pricing model makes growth and scalability possible without emptying out your wallet. The pay-per-technician model starts at just $149 per month for IT departments.

Unfortunately, Datto does not provide transparent pricing information online. You will need to reach out to their sales team to get a customized quote. With a lack of clear pricing information, it can be difficult to tell if you are truly getting strong value for your investment.

Datto’s RMM pricing is based on a custom quotation

Customer support and community

We have touched on the importance of reliability and performance – and customer support is a piece of that equation. Atera and Datto both have a selection of online resources such as blog posts, guides, and tutorials. Both platforms also offer real-time user assistance through live chat and email.

Atera is well-known for its 24/7 customer service, which offers support to users at any hour of the day (even at night). This is what one Reddit user had to say about it:

Atera review via Reddit

We are proud of our commitment to making troubleshooting simple for all of our users.
Despite Datto’s claim to offer 24/5 customer support, many users have been disappointed with the service provided. One Reddit user said, “It took me 9 days to escalate an issue only to be told it was a known issue with no resolution.”

Datto review via Reddit

Another place where Atera users can troubleshoot issues is in Atera’s active IT community. Our community is the subject of strong praise from users, who find it an excellent place to network with fellow IT pros, be the first to know about Atera news and features, and receive feedback from others who have dealt with similar situations. When you join Atera’s IT community, you will see for yourself why this community has received such generous praise!

Atera’s IT community

Security and compliance

Datto was initially created as a cybersecurity-focused company, and its commitment to safety and security remains strong. Its reputation in this area precedes it. However, that is not to say that Atera lags behind – in fact, the opposite is true. 

We are highly focused on our commitment to compliance and security. Atera’s robust, built-in security is at the center of everything we do — so you can be sure your data is always safe and protected. Atera has achieved ISO/IEC 27001, 27017, 27018, and 27032 compliances.

We are constantly developing our cybersecurity offerings, and we are proud to compete with all major players in this space. With endpoint management, zero-trust architecture, and so much more, we are dedicated to providing our customers with effective cybersecurity and compliance measures.

How does Atera act on this commitment to security? It all begins with our smart logging and reporting capabilities and our promise of strict adherence to all industry security standards. Plus, automated patch management helps ensure that nothing slips through the cracks and that malevolent actors do not take advantage of bugs publicized by a software provider.

These features, which are cybersecurity best practices, give our customers unmatched peace of mind. 

Additionally, we have numerous security-focused integrations to allow you to combine Atera with your favorite cybersecurity platforms. Our integrations include Cynet, Keeper, ESET, Emsisoft, Webroot, ThreatDown, Bitdefender, and Ironscales. We are also GDPR compliant, HIPAA compliant, and AICPA SOC2 compliant. At Atera, your security is our top priority.

User feedback and reviews

Across G2 and Capterra (two leading customer review platforms), Atera has an average rating of 4.6 stars with almost 1,200 reviews, while Datto RMM has an average rating of 4.5 stars with almost 600 reviews.

Atera has an edge over Datto RMM and beats it across all G2 categories:

G2 comparison of Atera and Datto

Atera users appreciate the platform’s all-in-one approach, as it eliminates the need for multiple software solutions and simplifies their IT management processes.

Related to Atera’s all-in-one capabilities, one Capterra user said the following:

Atera review via Capterra

Atera’s commitment to continuous innovation is also highly regarded by its users. One G2 user said, “Atera’s AI-driven troubleshooting is a game changer and helps us solve tickets 70% faster!” 
Another IT manager from a large enterprise company said, “Atera’s Copilot AI function is amazing! It allows you to solve a problem and create a knowledge base for future use, helping you save time in the future.”

Atera review via Capterra

In comparison, Datto has also mostly received positive feedback from users, although it declined significantly after Kaseya acquired it. The feedback is often related to the platform’s ease of use, available integrations, and RMM capabilities.

Atera vs. Datto: what’s the conclusion?

In conclusion, when comparing Atera and Datto, it is evident that both platforms offer robust IT management solutions with their own unique strengths. 

Atera stands out for its user-friendly interface, comprehensive feature set, and commitment to continuous innovation. The platform’s intuitive design allows businesses to easily navigate and leverage its powerful tools, even without extensive technical expertise. With a wide range of features, from remote monitoring and management to ticketing and reporting, Atera provides a holistic solution that caters to the diverse needs of IT professionals.

Atera is also the only IT management platform powered by Agentic AI to help organizations eliminate Tier 1 support, cut down response and resolution times, and boost operational efficiency by leveraging AI and automation.

Before making a final decision about IT software, it’s important to conduct thorough research. Some of the best ways to do so are to request demos, sign up for free trials, and speak with company representatives to learn more about each platform’s capabilities. 

Wondering where to start? Talk with our customer support team today to see if Atera is right for you.