Best Datto Alternatives to Boost Your IT Operations in 2025

Considering switching away from Datto or simply exploring alternative options?

Datto is known for its robust RMM (remote monitoring and management) and PSA (professional automation service) capabilities. Still, IT teams are searching for alternative solutions due to its reported difficulty of use, and following its 2022 acquisition by Kaseya, users also mention declining quality.

To help you pick an alternative product, we’ve reviewed the top 11 Datto alternatives that IT teams should consider. Before discussing the alternatives, let’s look at Datto, its limitations, and its strengths.

What is Datto?

Datto provides IT departments with various products to manage and automate different IT-related tasks. Two of their most popular products for IT teams include Datto RMM and Autotask PSA, which offer RMM and PSA capabilities, ticketing, patch management, and reporting features.

Why look for a Datto alternative?

After evaluating Datto, we discovered that customers are seeking alternatives because of the declining quality of the product since Kaseya acquired it, the lack of customer service, unnecessary charges, and the complicated user interface. Below, we have analyzed each limitation in more detail:

1. Customers find the new UI difficult to use

Since Datto RMM’s new UI updates, customers on Capterra and Reddit have commented that it’s more difficult to use and certain features don’t work.

One Capterra user said, “Nothing works on the new platform. Screen Connect no matter which one you choose to use is inconsistent.”

Another Datto user on Reddit said the following:

Datto review via Reddit

As you look for a Datto alternative, look for ones with intuitive user interfaces. This will make onboarding easier for you and all upcoming IT technicians.

2. Quality decline

Since Kaseya acquired Datto in 2022, customers on various review platforms have commented that quality has declined. According to users, the quality decline is due to unrelated charges, declining customer service, and poor user interface.

One Reddit user said, “So far in February, we’ve been overcharged roughly $5,000. One charge was correct, our monthly recurring. The second charge was for a random number. The third charge was a repeat of the monthly recurring.”

Datto review via Reddit

Another Reddit user responded with the following:

Datto review via Reddit

Unfortunately, many customers agree that the quality has declined after the acquisition, which left many previous Datto users looking for alternatives.

3. Slow onboarding and subpar customer service

Another change customers have noticed since the acquisition is the quality of customer service and onboarding.

One Datto user on Reddit said, “Tech support has gone downhill considerably. The only time they are quick to communicate is when it’s time to close the ticket.”

Datto review via Reddit

Related to the same topic, another Datto user on Reddit said this:

Datto review via Reddit

In the worst case, bad customer service can lead to downtime, frustrated clients, and revenue loss.

Fortunately, many other IT management platforms on the market have far superior customer service offerings, such as 24/7 support, robust online forums and communities, and even live and on demand webinars.

When issues arise (as they always do), help should be available immediately.

What are Datto’s strengths?

Though customers have called Datto out for its limitations, it also has strengths. 

Datto’s two strong points are its RMM capabilities and integrations with other products, such as Autotask PSA and IT Glue. 

1. RMM capabilities

Datto is perhaps best known for it’s Datto RMM product, which lets user manage their IT environments, deploy software, create scripts, and remotely access devices. This is something G2 users appreciated about the software.

2. Integrations with other platforms

Datto RMM integrates well with other Datto and Kaseya products as well as third-party products, which users appreciate. One G2 user mentioned loving the easy integration with IT Glue and Autotask PSA.

As you look for the perfect IT management software for your company, checking out the product’s library of third-party integrations is always a good idea. The best products will have strong integration options in categories like remote access, backup, security, billing, and more. A truly all-in-one IT platform will allow you to access your favourite integrations without additional charges. At Atera, for instance, using our customer-favourite integrations like Splashtop and AnyDesk is included in our all-in-one price!

Datto pros and cons: Takeaways

So, according to its user base, the strengths and limitations of Datto are:

The pros:

• The available RMM capabilities are advanced
• Datto’s easy integrations with IT Glue and Autotask PSA are useful

The cons:

• Customers find the new UI difficult to use, and certain features don’t work.
• The quality of Datto as a product has been decreasing in the past few years.
• Customers report that Datto’s customer support has declined, and there are incorrect charges

11 best Datto alternatives for IT teams in 2025

The following are the best Datto alternatives for IT professionals that are currently available on the market.

1. Atera

Atera vs. Datto: Key differences

1. Key features: Atera offers IT teams and MSPs an all-in-one platform with RMM, helpdesk, patch management, automation, and ticketing capabilities. Datto offers the same capabilities, but they’re divided into multiple products, such as Datto RMM and Autotask PSA. Both Atera and Datto are used by both enterprises and SMBs for IT management. Out of the two, Atera is the only one that incorporates end-to-end AI into its platform to help users boost efficiency.

2. AI advancements: Atera’s AI Copilot tool has been making waves across the IT management space. Through our partnership with Microsoft’s OpenAI, Atera is the first IT management platform to fully incorporate Agentic AI into its platform to help technicians maximize efficiency and reduce time spent on manual tasks. So what exactly can Atera’s AI Copilot do? 

Our AI Copilot can handle countless tasks, including remote session summarization, instant ticket summarization, code-line generation, script suggestions, and real-time troubleshooting. It is an excellent asset for PSA and ticketing tasks and has even been shown to make ticket resolution times 10X faster!

On average, AI Coplit has helped our users save 11 to 13 hours every single week. That time then gets freed up for your talented IT pros to focus on complex issues, all while letting AI Copilot handle the simple stuff.

3. Security: Datto got its start as a cybersecurity company, and it remains committed to safety and security today. Atera is also highly committed to compliance and security.

4. Customer support: Atera offers 24/7 chat support so users can get immediate assistance if problems arise. Datto offers a similar customer service, though some users criticize its quality since the Kaseya acquisition. 

5. Comparison: Both Atera and Datto are designed to optimize IT workflows and boost operational efficiency. For a detailed comparison, including user reviews and performance insights, see the analysis below. This report will help you choose the best solution for your IT management needs:

You can access the full G2 comparison here.

As you can see, according to G2, Atera surpasses Datto RMM in every measured category.

Tip: For more differences between the two, read our Atera vs. Datto comparison.

User interface

From the ground up, Atera’s interfaces have been designed to be intuitive and easy to navigate. Our customers agree, and Atera has even won G2 rewards for ease of use and implementation.

Below is a look into Atera’s intuitive admin dashboards:

Screenshot of Atera’s admin dashboard

Reviews of Datto’s interface are more nuanced; while many customers say it’s easy to use, others report glitches and functionality issues, especially on Datto’s Autotask PSA product.

Screenshot of Datto’s System Status Interface (via Datto)

Both Atera and Datto offer 24/7 customer support to their customers. At Atera, customers can troubleshoot problems, share new product ideas within the Atera community and submit new product ideas through a feature board.

We also build community and underscore our commitment to IT education through our innovative new IT game, Apollo IT. When you play this game, you will be transported to outer space, where you will help a ship of rogue explorers solve some IT challenges that are wreaking havoc on their ship. 

Apollo IT is meant to be a resource for rookie and veteran IT pros alike to sharpen their skills, test out IT logic, and practice troubleshooting common concerns. Check out the game right here today – but we can’t promise you won’t get addicted!

Pricing and value for money

Datto does not display its prices publicly; to get the pricing, you need to reach out to their sales team. That can make it harder to compare prices or achieve cost predictability upfront.

Atera offers tailored pricing plans for both IT departments and MSP, which are all transparent and there are no additional fees. While enterprises can request a custom quotation, Atera’s standard pricing plans for IT departments range from $149 to $219 and the pricing plans for MSPs range from $129 to $209 per month.

Customer support and community

Atera Pricing:

Atera pricing for IT departments: 

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation; contact sales to get pricing

Atera pricing for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation; contact sales to get pricing

Customer reviews and rating

Atera’s G2 Rating: 4.6 out of 5 stars (800+ reviews)

Datto’s G2 Rating: 4.5 out of 5 stars (600+ reviews)

What Atera users are saying on G2:

• “Atera’s AI-driven troubleshooting helps us resolve issues 70% faster. It has been a game changer for us,” a G2 user says.

• “Atera’s per technician pricing has been huge as we don’t have to worry about the cost when adding more endpoints,” a G2 user says.

Atera’s Capterra Rating: 4.6 out of 5 stars (400+ reviews)

Datto’s Capterra Rating: 4.1 out of 5 stars (25+ reviews)

What Atera users are saying on Capterra:

• “Atera’s Copilot is helping us solve tickets in very short space by summarizing them, suggesting solutions, and helping to respond,” a Capterra user says.

• “Remote monitoring, patch management, ticket management, all in one place. Atera’s unified platform is a lifesaver,” a Capterra user says.

2. Pulseway

Pulseway is an RMM (remote monitoring and management) software that allows IT teams and MSPs to remotely manage and control their IT infrastructure. If you’re looking for a scalable MSP software solution, Pulseway might be a good alternative based on its diverse functionality.

Pulseway’s pay-per-endpoint pricing system, however, can‌ get expensive for teams with dozens of endpoints or devices.

G2 Rating: 4.6 out of 5.0 (100+ reviews)

Capterra Rating: 4.7 out of 5.0 (300+ reviews)

Pulseway Pricing:

• Basic, custom pricing is available. Visit their website to find out what the price is based on your own situation.

3. ConnectWise

ConnectWise is an RMM platform that enables users to discover and manage multiple devices, keep track of IT issues, and respond automatically. Established in 1982, it’s one of the older platforms on the market and offers robust customization capabilities. The advanced customization can be beneficial for large teams, but reviews suggest that ConnectWise’s high number of features can make it hard to navigate.

To learn to use ConnectWise, it might be necessary to dedicate someone solely to learning it. In other words, this product is best for companies that have the resources to dedicate a team member solely to that purpose. If a modern and easy interface is a priority for you, consider another alternative to ConnectWise, such as Atera, which is more intuitive.

G2 rating: 4.2 out of 5.0 (20+ reviews)

Capterra rating: 4.3 out of 5.0 (10+ reviews)

ConnectWise pricing:

• To learn more about ConnectWise pricing, you need to request a quote from their team.

4. NinjaOne

NinjaOne lets MSPs and IT departments automate, manage, and remediate their RMM tasks from one platform. IT professionals seeking an alternative to Datto for remote monitoring and management (RMM) may find NinjaOne suitable. NinjaOne is also known for its customer service and support.

NinjaOne integrates with different PSA tools but lacks built-in capabilities for it. If you’re an IT team looking for an all-in-one IT management solution, Atera may be better suited to your needs since it also has a built-in helpdesk and ticketing.

G2 Rating: 4.7 out of 5.0 (1,700+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

• NinjaOne’s pricing is based on a custom quotation. Get in touch with their sales team to get the pricing.

5. N-able

N-able offers IT teams all the essential features like RMM, remote access, IT ticketing, and patch management. With N-able, you can manage Windows, Linux, and Mac computers from a central location.

N-Able offers all of the essential RMM capabilities but lacks some more advanced features, such as in-platform script building or AI-powered functionality. Customers also report a disadvantage similar to Datto’s, which is an outdated user interface and a steep pay-per-device pricing structure. This makes it challenging to scale with N-Able products.

G2 Rating: 4.3 out of 5.0 stars (450+ reviews)

Capterra Rating: 3.9 out of 5.0 stars (50+ reviews)

N-central Pricing:

• N-central pricing is based on a custom quotation. Fill in a form on their website to get the pricing.

6. Addigy

Addigy is a cloud-based platform that enables IT teams to manage and maintain Mac and iOS devices. Some of its key features include automated device enrollment, asset monitoring, reporting, and user group management.

A strong point of Addigy is its integration with third-party apps within the Apple ecosystem, such as with Apple Business Manager. Despite its capability as an RMM solution for Apple devices, Addigy may fall short on customer service, as many customers have reported poor service experiences.

G2 Rating: 4.5 out of 5.0 stars (205+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (14 reviews)

Addigy Pricing:

• Standard: Up to $6 per device
• Premium: Up to $8 per device
• Addigy Premium for MSPs: Up to $6 per device

While the pricing is laid out, it might change depending on the pricing you’re quoted after contacting Addigy’s team.

7. Action1

Action1 is a patch management software that assists in remediating vulnerabilities by sourcing, distributing, and applying software updates. For patch management purposes, it can be a suitable solution to Datto.

However, it’s not a complete IT product, and therefore lacks the all-in-one RMM, helpdesk, and ticketing capabilities that alternatives like Atera offer. If you need more than just patch management capabilities, Action1 may not be a suitable solution.

G2 Rating: 4.9 out of 5.0 (300+ reviews)

Capterra Rating: 4.9 out of 5.0 (140+ reviews)

Action1 Pricing:

• Custom quotation: To get the pricing, contact Action1’s sales team.

8. Naverisk

Naverisk is an IT and service desk solution that provides remote monitoring and management, patch management, and automation tools. Naverisk does not offer transparent pricing, but it does state its starting price point, which is $110 per month.

Naverisk customers mention a drawback that is similar to what Datto users experience. Some features, such as ticketing, are difficult and not intuitive to use.

G2 Rating: 4.7 out of 5.0 stars (65+ reviews)

Capterra Rating: 4.8 out of 5.0 stars (95+ reviews)

Naverisk Pricing:

• Pricing is based on a custom quotation and starts from $110 per month. Naverisk pricing is based on pay-per-endpoint.

9. ManageEngine

ManageEngine offers a range of products to help IT teams to be more efficient. One of its main products, ManageEngine Endpoint Central, provides centralized management of desktops, laptops, servers, mobile devices, and tablets.

ManageEngine is aimed at enterprise companies, making it less suitable for small and midsize businesses. The software is versatile, providing many capabilities but also creating a steeper learning curve, according to reviews.

G2 Rating: 4.4 out of 5.0 (880+ reviews)

Capterra Rating: 4.6 out of 5.0 (970+ reviews)

ManageEngine Endpoint Central Pricing:

• Professional: Starts at $104 for 50 endpoints
• Enterprise: Starts at $124 for 50 endpoints
• UEM: Starts at $139 for 50 endpoints
• Security: Starts at $205 for 50 endpoints

10. Domotz

Domotz monitors your end users’ local networks, provides full visibility, and alerts you to any network security threats before they arise. The software is designed to assist IT professionals and MSPs in monitoring and managing remote networks.

Domotz can be used solely for network monitoring, or it can be integrated with Atera to match the all-in-one IT management needs of most IT teams. Domotz alone cannot provide the full set of IT features most IT pros need.

G2 Rating: 4.9 out of 5.0 (80+ reviews)

Capterra Rating: 4.9 out of 5.0 (100+ reviews)

Domotz Pricing:

• Managed devices: $1.50 per month, per device (20 device minimum)

11. HaloPSA

HaloPSA’s features include ticketing, CRM, project management, and service catalogues, making it a robust PSA solution. While it offers PSA capabilities, it doesn’t include any built-in RMM features, which may be a dealbreaker for IT professionals.

HaloPSA is priced with a pay-per-user model, but teams with fewer than 10 users are not supported. If you have fewer than 10 technicians on your team, you will still be charged for 10 technicians at $109 per user per month. Smaller teams may find Atera more suitable, as its pricing plans support one-man shops up to enterprise teams.

G2 Rating: 4.8 out of 5.0 stars (20+ reviews)

Capterra Rating: 4.9 out of 5.0 stars (25+ reviews)

HaloPSA Pricing:

• Starting at $109 per month, per user per month, with a minimum of 5 agents. 

Choosing the right Datto alternative

Now that you have gotten an inside look at the best Datto alternatives on the market, we hope choosing an alternative solution is easier for you. Ultimately, your own needs determine which solution is the best.

Out of all the alternatives, Atera stands out as the only solution that’s truly all-in-one and is also powered by AI. Plus, you can have confidence in Atera’s capabilities due to its top rankings in reviews from trusted sources like G2 and Capterra. Atera offers a 30-day free trial, and no credit card is required!

No matter which alternative you choose, conduct research by requesting demos, speak directly with the company, and take advantage of a free trial if available.