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Considering switching away from Datto or simply exploring alternative options?

Datto is known for its robust RMM (remote monitoring and management) and PSA (professional automation service) capabilities. Still, IT teams are searching for alternative solutions due to its reported difficulty of use, and following its 2022 acquisition by Kaseya, users also mention declining quality and lack of customer support.

To help you pick an alternative product, we’ve compiled a list of the top 11 Datto alternatives that IT professionals should consider. Before discussing the alternatives, let’s look at Datto, its limitations, and its strengths.

What is Datto?

Datto provides IT departments with various products to manage and automate different IT-related tasks. Two of their most popular products for IT teams include DattoRMM and Autotask PSA, which offers RMM and PSA capabilities, ticketing, patch management, and reporting features.

Why look for a Datto alternative?

After evaluating Datto, we learned that most customers look for alternatives because of declining quality after the Kaseya acquisition, lack of customer service, especially during onboarding, or in search of a more modernized interface.

Let’s take a closer look at each of these concerns.

1. Customers find the software difficult to use

The most common criticism on Capterra, especially for Datto’s Autotask PSA software, was its difficulty in use. Reviews most commonly reference an outdated interface, clunky reporting product, and hard-to-use navigation.

2. Quality decline

The quality of Datto as a product has been steadily declining since its acquisition by Kaseya, according to customers on G2. For example, some say the new user interface and features are limited in comparison to ‌previous versions of Datto.

3. Slow onboarding and subpar customer service

Customers on G2 report that Datto’s onboarding process is long, and they were not able to contact the customer service team during it. Instead, they needed to rely on onboarding classes, some of which were also lacking and available only in one time zone.

What are Datto’s strengths?

Though customers have called Datto out for being hard to use, it does have its strengths. 

Datto’s two strong points are its advanced RMM and PSA capabilities, and its integrations with other platforms.

1. RMM and PSA capabilities

Teams using Datto mention that the available RMM and PSA features help them manage end-user systems and servers remotely. Gartner users mention that this is beneficial for MSPs fto keep track of client issues.

2. Integrations with other platforms

Especially after the Kaseya acquisition, Datto has provided robust integration options with various third-party platforms. Datto’s products also integrate well internally, which was mentioned by customers on Capterra.

Datto pros and cons: Takeaways

So, according to its user base, the strengths and limitations of Datto are:

The pros:

  • The available RMM and PSA capabilities make it easy to manage endpoints remotely and track any client issues.
  • Datto’s diverse integrations further expand the capabilities of the software.

The cons:

  • Particularly for Datto’s Autotask PSA product, the outdated interface, clunky reporting, and hard navigation make it difficult to use.
  • The quality of Datto as a product has been decreasing in the past few years.
  • Customers report that Datto’s onboarding process is lengthy, and customer support is unavailable during the process.

11 best Datto alternatives for IT professionals in 2024

The following are the best Datto alternatives that IT professionals currently available.

1. Atera

Atera vs. Datto: Key differences

Atera offers IT teams and MSPs an all-in-one platform with RMM, helpdesk, patch management, automations, and ticketing capabilities. Datto offers the same capabilities, but they’re divided into multiple products. Atera also incorporates end-to-end AI into its platform to help its users boost efficiency. 

Datto got its start as a cybersecurity company, and it remains committed to safety and security today. Atera is also highly committed to compliance and security.

Atera offers 24/7 chat support, so users can get immediate assistance if problems arise. Datto offers a similar customer service, though some users criticize its quality.

User interface

Atera’s interface is intuitive and easy to navigate, netting it a top rank for ease of use and implementation on G2. Reviews mention seamless onboarding for new techs, customers, and devices.

Reviews of Datto’s interface are more nuanced; while many customers say it’s easy to use, others report glitches and functionality issues, especially on Datto’s Autotask PSA product.

Value for money

Datto does not display its prices publicly; to get the pricing, you need to reach out to their sales team. That can make it harder to compare prices or achieve cost predictability upfront.

Atera offers transparent pricing for both IT departments and MSPs, based on a pay-per-technician business model, enabling easy cost predictability.

Customer support and community

Both Atera and Datto offer 24/7 customer support to their customers. At Atera, customers can troubleshoot problems, share new product ideas within the Atera community and submit new product ideas through a feature board.

Atera’s G2 Rating: 4.6 out of 5 stars (400+ reviews)

Datto’s G2 Rating: 4.5 out of 5 stars (75+ reviews)

What Atera users are saying on G2:

Atera users on G2 mention that Atera works as their all-in-one IT management tool for handling tickets, monitoring systems, and remotely accessing team’s systems. Customers say Atera is easy to integrate with the current workflow and that post-sales support is excellent.

Atera’s Capterra Rating: 4.6 out of 5 stars (300+ reviews)

Datto’s Capterra Rating: 4.3 out of 5 stars (20+ reviews)

What Atera users are saying on Capterra:

Atera provides 24/7 live chat support for all customers, which was appreciated by users on Capterra. Users mention that Atera’s support team responds quickly, even if you just have a quick question.

Atera Pricing:

For IT departments

  • Professional: $149 per month, per technician
  • Expert: $189 per month, per technician
  • Master: $219 per month, per technician
  • Enterprise: Custom quotation; contact sales to get pricing

For MSPs:

  • Pro: $129 per month, per technician
  • Growth: $179 per month, per technician
  • Power: $209 per month, per technician
  • Superpower (Enterprise): Custom quotation; contact sales to get pricing

2. Pulseway

Pulseway is an RMM software that allows IT teams and MSPs to remotely manage and control their IT infrastructure. If you’re looking for a scalable RMM solution, Pulseway might be a good alternative based on its functionalities.

Pulseway’s pay-per-endpoint pricing system, however, can‌ get expensive for teams with dozens of endpoints or devices. 

G2 Rating: 4.5 out of 5.0 (50+ reviews)

Capterra Rating: 4.7 out of 5.0 (180+ reviews)

Pulseway Pricing:

  • Pulseway’s pricing structure is public and transparent. The company bills per end-point/device and offers a calculator on its website that factors in aspects such as length of contract, number of endpoints, number of third-party add-ons, and more. 
  • Pulseway charges a one-time fee of $149 for a mandatory ‘Advanced Onboarding and Best Practices’ session.

3. ConnectWise

ConnectWise is an RMM platform that enables users to discover and manage multiple devices, keep track of IT issues, and respond automatically. Established in 1982, it’s one of the older platforms on the market and offers robust customization capabilities. The advanced customization can be beneficial for large teams, but reviews suggest that ConnectWise’s high number of features can make it hard to navigate. 

To learn to use ConnectWise, it might be necessary to dedicate someone solely to learning it. If a modern and easy interface is a priority for you, consider another alternative to ConnectWise, which is more intuitive.

G2 Rating: 4.1 out of 5.0 (120+ reviews)

Capterra Rating: 4.1 out of 5.0 (125+ reviews)

ConnectWise Automate Pricing:

  • Custom quotation: ConnectWise RMM does not make its pricing available publicly. To know ConnectWise pricing, request a quote from their team

4. NinjaOne

NinjaOne lets MSPs and IT departments automate, manage, and remediate their RMM tasks from one platform. IT professionals seeking an alternative to Datto for remote monitoring and management (RMM) may find NinjaOne suitable. NinjaOne is also known for its customer service and support.

NinjaOne integrates with different PSA tools but lacks built-in capabilities for it. If you’re an IT team looking for an all-in-one IT management solution, Atera may be better suited to your needs since it also has a built-in helpdesk and ticketing.

G2 Rating: 4.8 out of 5.0 (1,000+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

  • NinjaOne states it prices per endpoint but does not make its pricing available publicly; pricing is based on custom quotation. To learn more, visit their website.

5. N-able

N-able offers IT teams all the essential features like RMM, remote access, IT ticketing, and patch management. With N-able, you can manage Windows, Linux, and Mac computers from a central location.

N-Able offers all essential RMM capabilities, but lacks some more advanced features such as in-platform script building or AI-powered capabilities. Customers also report a disadvantage similar to Datto’s, which is an outdated user interface and a steep pay-per-device pricing structure.

G2 Rating: 4.3 out of 5.0 stars (170+ reviews)

Capterra Rating: 3.9 out of 5.0 stars (40+ reviews)

N-central Pricing:

  • The company does not make its pricing available publicly; pricing is based on custom quotation. To get the pricing, request a quote from N-able’s website.

6. Addigy

Addigy is a cloud-based platform that enables IT teams to manage and maintain Mac and iOS devices. Some of its key features include automated device enrollment, asset monitoring, reporting, and user group management.

A strong point of Addigy is its integration with third-party apps within the Apple ecosystem, such as with Apple Business Manager. Despite its capability as an RMM solution for Apple devices, Addigy may fall short on customer service, as many customers have reported poor service experiences.

G2 Rating: 4.5 out of 5.0 stars (200+ reviews)

Capterra Rating: 4.7 out of 5.0 stars (10+ reviews)

Addigy Pricing:

  • Pricing is based on a custom quote. To get the pricing, fill out the details on Addigy’s website.

7. Action1

Action1 is a patch management software that assists in remediating vulnerabilities by sourcing, distributing, and applying software updates. For patch management purposes, it can be a suitable solution to Datto.

However, it’s not a complete IT product, and therefore lacks the all-in-one RMM, helpdesk, and ticketing capabilities that alternatives like Atera offer. If you need more than just patch management capabilities, Action1 may not be a suitable solution.

G2 Rating: 4.9 out of 5.0 (150+ reviews)

Capterra Rating: 4.9 out of 5.0 (80+ reviews)

Action1 Pricing:

  • Custom quotation: To get pricing from Action1, you need to request a quote from their website.

8. Naverisk

Naverisk is an IT and service desk solution that provides remote monitoring and management, patch management, and automation tools. Naverisk does not offer transparent pricing, either, but does state it’s priced per endpoint, starting at $110 per month.

Naverisk customers mention a drawback that Datto’s users also have, which is the difficulty of using certain features, like ticketing.

G2 Rating: 4.7 out of 5.0 stars (60+ reviews)

Capterra Rating: 4.8 out of 5.0 stars (90+ reviews)

Naverisk Pricing:

  • Based on custom quote; to receive information, interested prospects must provide their details and wait for a representative to contact them. Prices start at $110 per month.

9. ManageEngine

ManageEngine offers a range of products to help IT teams to be more efficient. One of its main products, ManageEngine Endpoint Central, provides centralized management of desktops, laptops, servers, mobile devices, and tablets.

ManageEngine is aimed at enterprise companies, making it less suitable for small and midsize businesses. The software is versatile, providing many capabilities but also creating a steeper learning curve, according to reviews.

G2 Rating: 4.4 out of 5.0 (600+ reviews)

Capterra Rating: 5.0 out of 5.0 (750+ reviews)

ManageEngine Endpoint Central Pricing:

  • Professional: Starting at $104 per month, per technician
  • Enterprise: Starting at $124 per month, per technician
  • UEM: Starting at $139 per month, per technician
  • Security: Starting at $205 per month, per technician

10. Domotz

Domotz monitors the local networks of your end users, provides full visibility, and alerts you to any network security threats before they arise. The software is designed to assist IT professionals and MSPs monitor and manage remote networks.

Domotz can be used solely for network monitoring, or it can be integrated with Atera to match the all-in-one IT management needs of most IT teams. Domotz alone cannot provide the full set of IT features most IT pros need.

G2 Rating: 4.8 out of 5.0 (80+ reviews)

Capterra Rating: 5.0 out of 5.0 (85+ reviews)

Domotz Pricing:

  • Pro: $35 per month, per site
  • Enterprise: Starting at $1,000 per month

11. HaloPSA

HaloPSA’s features include ticketing, CRM, project management, and service catalogs, making it a robust PSA solution. While it offers PSA capabilities, it doesn’t include any built-in RMM features, which may be a dealbreaker for IT professionals.

HaloPSA is priced pay-per-user, but teams with fewer than 10 users are not supported. If you have fewer than 10 technicians on your team, you will still be charged for 10 technicians at $95 per user, per month. Smaller teams may find Atera more suitable, as its pricing plans support one-man shops up to enterprise teams.

G2 Rating: 4.8 out of 5.0 stars (20+ reviews)

Capterra Rating: 4.9 out of 5.0 stars (20+ reviews)

HaloPSA Pricing:

  • Starting at $109 per month, per user

Choosing the right Datto alternative

With the Datto alternatives explained, we hope choosing an alternative solution is easier for you now. Ultimately, your own needs determine which solution is the best.

Out of all the alternatives, Atera stands out as the only solution that’s truely all-in-one and is also powered by AI, alongside its top ranking in reviews. Atera offers a 30-day free trial, no credit card required.

No matter which alternative you choose, conduct research by requesting demos, speak directly with the company, and take advantage of a free trial if available.

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