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Looking for an RMM or PSA solution for your IT team? You’ve probably already done some digging in today’s crowded market, and we know how challenging that can be! Choosing the right RMM (remote monitoring and management) software for your organization can be a very overwhelming process. On the surface, it might seem like each of the major players have the same features. But these RMM solutions aren’t all created equal.

As you vet your options, you may have come across Atera and Naverisk, two platforms that boast high user reviews. So let’s get to it; the showdown of Naverisk vs. Atera. We’ll give you the insights you need to know to choose the best option for your needs. 

User interface and usability

For modern-day IT users, there is no platform more accessible and intuitive than Atera. We pride ourselves on our fully integrated dashboards, where you can get a quick overview of essential information and do a deep dive into any of our features at the click of a button. For instance, take a peek at our comprehensive dashboard below: 

A screenshot of Atera's RMM tool.
Atera’s all-in-one dashboard

Our users have also applauded the Atera platform for its quick learning curve. In other words, when you decide to start using Atera, it won’t be a drawn-out process. You can get up and running in as little as just a few minutes!

According to user reviews via G2, Naverisk software is also easy to use and quick to learn. However, this might be attributed to Naverisk’s more limited selection of services (more on this in a minute!). Atera’s intuitive dashboards give you all of the functionality you need without compromising on usability. 

Features and capabilities

Atera and Naverisk both offer PSA services for both managed service providers (MSPs) and IT departments. However, one of the biggest customer complaints about Naverisk is its limited user cases. At Atera, on the other hand, we are always figuring out how to go the extra mile. 

It might seem like Atera and Naverisk have similar offerings, which start with our RMM solutions. But when you dig a little bit deeper, you will see that these tools are quite different. For instance, Atera offers more expansive scripting capabilities than Naverisk. We know that automating those mundane and repetitive tasks that seem to take up half of your day is important, which is why we have a larger script library and are continually adding to it. 

We also offer advanced AI capabilities that make patch management, support ticket, and script automation even easier. We even partnered with Microsoft and OpenAI to roll this out. Naverisk, on the other hand, has yet to implement AI with its software. 

With Atera, you can get everything you need in one place. We offer top-tier network discovery solutions so you always have the full picture of your digital and physical IT assets. Additionally, our product comes equipped with PSA tools, helpdesk, ticketing, and countless integrations. These days, our ticketing solution is better than ever with AI enhancements so that you can work smarter, not harder. 

Want to take a closer look? Let’s dive into our ticketing solution, which far surpasses the service desk offerings at Naverisk. At Atera, we are proud of our intelligent ticketing and helpdesk software, which allows you to streamline and automate your ticketing processes in just a few clicks. Like everything else at Atera, setting up these automations is intuitive – and if you do run into any trouble, don’t hesitate to reach out to our support team for 24/7 assistance. 

With our AI-powered ticketing solution, you will be able to schedule tickets in advance, easily manage technician schedules, send automatic customer feedback surveys, and even use AI ticket tagging to route tickets to the right technician in order to lower response times. You can set up custom tags to categorize tickets by specific keywords. 

You’ll also be able to generate in-depth automated reports and analytics with Atera at the click of a button. In terms of ticketing, take a look at user satisfaction reports, total tickets resolved, average ticket duration, average response time, and so much more. With the help of our AI chat bot, you can even streamline communication with your end users. Using NLP (natural language processing) technology, cut out the endless back and forth that goes along with ticket resolution. 
Instead, our AI-powered tools can quickly summarize a ticket to streamline technician review. For simpler issues, AI can take care of the ticket from start to finish. For more complex concerns, AI can suggest solutions and even write PowerShell scripts for you to deploy as you address the issue. That’s just one example of how Atera helps your team work smarter, not harder.

Naverisk does offer some of these products, including a service desk, RMM, and data protection – but user reviews have shown that Naverisk lacks the full-service features like AI and patch management. As such, Naverisk has been shown to be enough for small MSPs with limited requirements and customization needs, but not larger MSPs or IT departments.

If you are looking for AI-powered capabilities that take your IT department into the next generation, Atera is leaps and bounds ahead of anyone else in the space.

Performance and reliability

Every IT professional understands the importance of performance and reliability. That’s why our team at Atera is constantly working to minimize downtime and ensure you get the most out of our product with reliability and consistency at the front of our minds. 

While our goal is for you to never run into problems using Atera, we’re here to help in case you need it. Our live, 24/7 support is available in several different languages. You can also see our commitment to expanding our support offerings through our collection of digital resources (like our blog, knowledge base, and thriving online community). We’re always here for you.

In addition to support within our platform, Atera is committed to helping you ensure performance and reliability for your end users, too. We have tools set up like automated patch management that help ensure your users don’t suffer from too much downtime. 

Plus, we’ve invested in best-in-class security protections to reduce the risk of bugs or malevolent actors making their way into your system. With Atera, you will experience the market’s greatest commitment to performance and reliability – from our system to all of yours.

As for Naverisk, Capterra users note that there are a few issues within the software, one of those being a buggy Mac client. And unfortunately, when these problems do arise, these same users have found support slow to respond. Effective support is essential, you never want to find yourself in desperate need of help, with no one to help you! 

Pricing and value for money

While Atera and Naverisk may seem like they’re in a similar price range, when it comes time to pay the bill, you’ll see that their pricing models are actually very different. 

At Atera, pricing transparency is important to us – because we’ve been on the wrong end of annoying hidden costs, too. When you have a comprehensive understanding of the costs associated with your IT products, you can more easily predict costs and budget effectively – whether you are an MSP or part of an in-house IT team. 

So what will Atera cost you? Our pricing plans for managed service providers start at $129 per month per technician and IT department plans starts at $149 per month per technician. And with Atera, you don’t have to worry about constant upcharges – our plans include integrations like Splashtop and Azure AD at no additional cost to you. 

Atera-IT-departments-pricing-plan
IT department pricing of Atera

At Naverisk, the pricing plans are less transparent. Plans start at $110 per month, but to get any further information, you will need to submit your contact information to get a quote. Any savvy price-shopper knows what that means… to get full functionality, you’ll likely be paying more than $110 when you include all of the features/integrations that your business needs. 

While Naverisk’s pricing model might appear to be less expensive than Atera’s, add-ons for important features like advanced data protection and security integrations will raise your costs. And even when you do invest in the complete Naverisk suite, you still will not be able to enjoy some of the key features that our clients love about Atera, like AI and advanced reporting. 

Customer support and community

Customer support and a sense of community are important to the success of any IT software. At Atera, our customers come first – and you will experience that firsthand when you choose our product. We aim to foster collaboration and innovation at every step along the way. 

In addition to our in-house support team, we have a thriving community of users who support each other around the clock. Our community, nicknamed the “AteraVerse,” has gained enthusiastic praise from users who embrace it to chat, laugh, and troubleshoot together.

Want asynchronous help? Our site is fully stocked with countless blog posts, recorded webinars, and other resources for you to peruse at your leisure. And if you want to speak to a live support technician, we are available around the clock and offer streamlined, effective support in several languages. Our customers are raving about it: 

Image via G2

So how does Naverisk measure up? While the software is easy to use for many IT service providers, G2 reviewers have shared that the support from the company does not always seem like they are giving informed advice, and many users have experienced slow response times. 

Security and compliance

Security and compliance are essential features of any IT product – and at Naverisk, the company does offer data protection as one of its products. However, this feature is an add-on and comes at an additional cost rather than being natively part of the base software. 

At Atera, security is paramount – and that’s why when you choose our product, you’ll have access to our best cybersecurity solutions included from the get-go. We think that security should be at the base of everything that we do, and that’s why it is an integral part of our products and features. 

With smart logging and reporting capabilities as well as strict adherence to all industry security standards, we are able to provide unmatched peace of mind. Our customers sleep soundly knowing that their organizations do not have to worry about threats from malevolent actors.

User feedback and reviews

Across countless different platforms, the reviews of Atera are consistent. Our customers see Atera as a reliable provider of robust IT solutions for both MSPs and IT departments. Plus, our transparent pricing makes growth and scaling simple, so our solutions are accessible for both enterprise and start-up customers. 

We know, we are biased. That’s why we encourage you to explore our online reviews to back us up. In fact, here is one Check out one Reddit user’s review, which highlights our feature-rich platform and all-in-one tools: 

back us up. In fact, here is one Check out one Reddit user’s review, which highlights our feature-rich platform and all-in-one tools: 

Image via Reddit

For some users, Naverisk also offers a solid product – and its customer reviews from places like TrustRadius, G2, and Capterra reflect that. But that’s partially due to the low volume of reviews that Naverisk has garnered. 

Many reviewers also feel that Naverisk’s features are not fully fleshed out and that the PSA components need work. Additionally, many are fed up with clunk integrations. 

Find the perfect IT tools for your requirements

If you’re looking for a strong IT software with comprehensive functionality, you should thoroughly explore the many options available in today’s market. Both Naverisk and Atera are popular RMM and PSA tools, but with Atera’s numerous use cases, transparent pricing, and more advanced features, our platform is tough to beat. 

We highly recommend test-driving any IT software platform before you purchase it. Luckily, Atera offers a 30-day free trial with no credit card required. So why not take our product for a spin? Get in touch with our sales team today. 

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