Top 11 TeamViewer alternatives for remote management

IT professionals frequently rely on TeamViewer for remote IT support. The software’s ease of use and robust capabilities make it a popular choice. However, Teamviewer isn’t a perfect product. Some users complain about connection issues, slow performance, and an expensive pricing structure, causing them to explore alternatives. 

Here’s the scoop on Teamviewer and the best alternatives to help you find a solution that’s right for you. We’ll explore the pros and strengths of each software option so you can make an informed decision. Let’s get started!

What is TeamViewer?

TeamViewer is a remote access software that enables users to connect and control computers, servers, and mobile devices. It is commonly used by IT support teams and managed service providers (MSPs) to provide remote assistance and troubleshooting.

Why look for a TeamViewer alternative?

Although TeamViewer is a popular option, it may not be right for everyone. We researched what customers are saying about the product on platforms such as G2, Capterra, TrustRadius, and Gartner. This crowd-sourced insight revealed its main limitations to be 

connection issues, slow performance, and an expensive pricing structure.

Let’s look into each of the drawbacks in more detail.

1. Customers experience technical issues

One G2 user shares that TeamViewer’s screen-sharing feature is error-prone and freezes the screen so users can’t click on it. Other users report negative experiences with TeamViewer Meeting. They experienced issues with connectivity as well as audio and video quality. The software also imposes limitations on the number of participants in a meeting.

2. Slow performance

A Capterra user mentions that TeamViewer is slow when doing anything that involves movement. Another Capterra user describes how the desktop app refuses to connect the first time a connection is attempted. Continuous performance problems like this can seriously disrupt IT management processes.

3. Expensive pricing

One G2 user says TeamViewer costs quickly add up for teams requiring advanced capabilities and multiple user licenses. These complaints stem from Teamviewer’s pricing model. It charges extra for users that exceed the plan’s device limit or need additional concurrent sessions. As a result, some users find it unrealistically expensive. Indeed, one Capterra user mentions that the pricing structure doesn’t reflect the needs of a small business.

What are TeamViewer’s strengths?

TeamViewer’s limitations don’t overshadow its strengths. Ease of use and comprehensive remote access capabilities are a couple of standout qualities. Here’s what people are saying they like about the product.

1. Easy-to-use remote access software

TeamViewer users appreciate its ease of use. One G2 user likes how all the necessary features are in an easy-to-use taskbar, making it simple to perform different IT remote support tasks.

2. Comprehensive remote access capabilities

TeamViewer’s key capabilities include device monitoring, asset management, mobile device management (MDM), and backup—all of which are useful for remote IT support. On that note, one G2 user particularly enjoys TeamViewer’s desktop sharing capability. 

TeamViewer pros and cons: Takeaways

Here’s a quick summary of the strengths and limitations of Teamviewer. 

The pros:

• Easy-to-use software for remote IT support
• Comprehensive remote access capabilities

The cons:

• The pricing structure is steep, especially for smaller organizations
• Customers occasionally experience slow performance 
• Users report technical issues, especially with TeamViewer Meeting

11 best TeamViewer alternatives for remote management in 2024

Now that we’ve covered the basics of Teamviewer, let’s explore the top 11 best alternatives.

1. Atera

Atera vs TeamViewer: Key differences

Atera provides IT professionals with an all-in-one solution for IT management needs. It combines essential features—such as RMM, PSA, IT ticketing, remote access, patch management, network discovery, and reporting—into a single solution. Unlike TeamViewer, Atera primarily offers remote access capabilities without other key IT management tools such as RMM and patch management.

Atera’s remote access capabilities allow users to remotely access computers, desktops, servers, applications, and files. This feature is enhanced by Atera’s real-time monitoring and alerting system, which continuously tracks the health and performance of all managed devices and enables proactive maintenance. Teamviewer shares similar remote monitoring features. 

Where Atera shines is as the first IT management software powered by ActionAI™. Atera Copilot improves nearly all aspects of IT management: scripting, troubleshooting in real-time, composing ticket replies, writing knowledge base articles, and more. In contrast, TeamViewer doesn’t offer any standout AI-powered capabilities.

Features and capabilities

Atera’s remote access tool is ideal for technicians who remotely control computers, desktops, servers, applications, and files. These capabilities work through Splashtop and AnyDesk integrations. Atera can also integrate with TeamViewer or ScreenConnect if you have a license to those products.

In addition to remote access, Atera offers RMM functionality for proactive maintenance, patch management to ensure systems are up-to-date, and IT ticketing for quick resolution of end-user issues. It also provides scripting and IT automation tools to automate routine tasks such as software updates, backups, and system maintenance.

Atera’s AI-powered script generator

User interface and usability

Atera’s admin dashboard is intuitive and offers access to all crucial features. The available features are split between different interfaces for easy navigation. Here’s a snapshot view:

Users can wield Atera’s remote access tool via an alert, ticket, or a device. Here’s an example of what remote access looks like from a device page:

Users who encounter issues while navigating Atera can access several resources for help. Atera offers 24/7 live chat and customer support. It also hosts an active IT community for IT professionals to troubleshoot problems and discuss the best IT practices. It also shares various self-help resources such as blog articles, a knowledge base, and webinars.

Pricing plans and value for money

Atera uses a pay-per-technician pricing model that allows users to manage unlimited endpoints/devices for a fixed monthly cost. Atera’s IT department pricing plans range from $149 to $219 per month, and the MSP pricing plans range from $129 to $209 per month. Enterprise customers can receive a custom quotation for more tailored offerings.

Atera’s pricing model differs from most IT management tools that rely on per-endpoint/device pricing, meaning the cost increases with each additional device/endpoint. Atera’s per-technician pricing makes scaling predictable and cost-effective since the cost remains the same each month.

Atera’s G2 rating: 4.6 out of 5 stars (550+ reviews)

TeamViewer’s G2 rating: 4.4 out of 5 stars (3,000+ reviews)

What Atera users are saying on G2:

A G2 user mentions two Atera features that make it stand out from the competition. The first is built-in Splashtop integration for remotely accessing clients’ devices. The second is the ability to monitor SNMP devices—such as printers and routers—at no additional cost. The reviewer also shares that Atera is easy to set up and use.

Atera’s Capterra rating: 4.6 out of 5 stars (300+ reviews)

TeamViewer’s Capterra rating: 4.6 out of 5 stars (10,000+ reviews)

What Atera users are saying on Capterra:

A Capterra user describes Atera as a life-saver for a one-man IT department. The user appreciates the 30-day free trial and Atera’s easy onboarding process. In addition, the live chat support is easy to access and quickly responds to issues. Atera’s pay-per-technician pricing also feels fair and makes sense for their team.

Atera pricing:

Pricing plans for IT departments: 

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation; contact sales to get pricing

Pricing plans for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation. Contact sales for pricing.

Get started with Atera on a 30-day free trial with no credit card required.

2. Splashtop

Splashtop is a remote access and support software for IT professionals to remotely connect and control computers, servers, and mobile devices. While Splashtop is primarily known for remote access, it also offers endpoint monitoring and management, a centralized technician console for managing user permissions, and third-party ticketing integrations. 

Other key Splashtop features include end-to-end encryption, two-factor authentication, and comprehensive logging as security features. For users seeking a comprehensive IT management solution, Atera offers a native integration to Splashtop that automatically integrates when you sign up for any Atera plan.

G2 rating: 4.8 out of 5.0 stars (500+ reviews)

Capterra rating: 4.7 out of 5.0 stars (600+ reviews)

Splashtop pricing:

• Business Access Solo: From $5 per month, for individual user
• Business Access Pro: From $8.25 per month, per user, for multi-monitor support
• Business Access Performance: $13 per month, per user, for advanced remote access
• Enterprise: Custom pricing. To get the pricing, contact the Splashtop sales team on their website

3. AnyDesk

AnyDesk is a remote access software that supports Windows, macOS, iOS, Linux, Android, and ChromeOS operating systems. Its key capabilities include automated rollout on new computers, quick file transfer between computers, privacy mode, and centralized location for policy management. For mobile device support, AnyDesk offers integrations with different MDM software solutions.

As is the case with Splashtop, Atera integrates with AnyDesk once users sign up for the platform. They’re immediately granted access to remote access functionality alongside other IT management tools such as RMM, patch management, and IT ticketing.

G2 rating: 4.5 out of 5.0 stars (1,000+ reviews)

Capterra rating: 4.6 out of 5.0 stars (1,500+ reviews)

AnyDesk pricing:

• Solo: $14.90 per month for single-person companies
• Standard: $29.90 per month with a license for 20 users
• Advanced: $79.90 per month with a license for 100 users

4. Action1

Action1 is a patch management software that scans networks and installs patch updates on various endpoints. The software also offers remote access capabilities for assisting remote end-users. 

For users who prioritize remote access capabilities, Action1 may not be the best alternative to TeamViewer. However, it’s a strong solution for those interested in a patch management tool focused on updating software and deploying patches.

G2 rating: 4.9 out of 5.0 (200+ reviews)

Capterra rating: 4.9 out of 5.0 (100+ reviews)

Action1 pricing:

• Custom quotations are available on their website

5. SolarWinds Dameware

SolarWinds’ product Dameware is a remote access and support software for Windows, macOS, and Linux machines. It provides automatic deployment of remote access functionality for client machines. Its security features include multifactor authentication and smart-card support.

Dameware’s most expensive plan, Remote Everywhere, comes with an integrated ticketing system for managing end-user support requests. Because this feature is only available at the software’s maximum price point, it’s a slight drawback to other solutions. Atera, for instance, includes IT ticketing with all plans.

G2 rating: 4.2 out of 5.0 stars (30+ reviews)

Capterra rating: 4.5 out of 5.0 stars (200+ reviews)

SolarWinds Dameware pricing:

• Mini Remote Control: Starts at $320 per license for a maximum of one user
• Remote Support: Starts at $495 for a maximum of one user
• Remote Everywhere: Starts at $589 for unlimited users (one concurrent user)

6. Syncro

Syncro is an all-in-one IT management solution for MSPs that includes remote access capabilities to securely access client devices. Similar to Atera, remote access is available through Splashtop integration. Syncro also offers RMM, PSA, IT ticketing, automation, and reporting tools.

Syncro integrates with various third-party software to extend its functionality. However, it does not support AnyDesk and ScreenConnect integrations. If these integrations are essential for you, Syncro might not be the best alternative for TeamViewer.

G2 rating: 4.5 out of 5.0 (120+ reviews)

Syncro’s Capterra rating: 4.7 out of 5.0 (70+ reviews)

Syncro pricing:

• Basic: $139 per month, per user

7. Zoho Assist

Zoho’s product Zoho Assist empowers users to remotely access PCs, servers, laptops, and mobile devices. Zoho Assist mainly supports remote IT support via remote access, but it also offers basic RMM capabilities. Users can monitor a variety of system metrics like memory use, CPU usage, network performance, and more.

To ensure secure remote access, Zoho Assist provides two-factor authentication, SSL certification, and compatibility with different anti-virus software. For increased functionality, it integrates with other Zoho products such as Zoho Desk: A helpdesk and ticketing system. 

G2 rating: 4.6 out of 5.0 stars (400+ reviews)

Capterra rating: 4.7 out of 5.0 stars (1,000+ reviews)

Zoho Assist pricing:

• Standard: Starts from $12 per month, per technician
• Professional: Starts from $18 per month, per technician
• Enterprise: Starts from $28 per month, per technician

8. GoTo Resolve

GoTo Resolve is an IT management solution for IT departments and MSPs. It offers a wide range of features including RMM, helpdesk, IT automation, mobile device management, and remote access. The remote access tool allows users to access devices remotely and assist end-users.

GoTo Resolve offers a dedicated plan for remote access features. Users can also choose the all-in-one IT management plan for maximum capabilities. GoTo Resolve utilizes a pay-per-endpoint pricing model, meaning each additional endpoint increases a user’s expense. IT teams with dozens of endpoints might benefit from solutions with a pay-per-technician pricing model.

G2 rating: 4.4 out of 5.0 (400+ reviews)

Capterra rating: 4.5 out of 5.0 (190+ reviews)

GoTo Resolve pricing:

• Free: Free to use, up to 3 technicians
• Standard: Starting at $57 per month, billed annually
• Premium: Custom pricing. Visit their website to get the pricing

9. BeyondTrust Remote Support

BeyondTrust Remote Support enables users to remotely access and support Windows, macOS, Linux, Android, and iOS systems. They can service servers, network devices, workstations, and unattended systems such as robots, machines, and off-network devices.  The software offers various security features including remote session audits, data encryption, and two-factor authentication.

Remote Support also provides scripting capabilities for running patches, automating routine diagnostics, and updating software. It integrates with CRM, SIEM, password, and ITSM software for enhanced functionality.

G2 rating: 4.7 out of 5.0 stars (300+ reviews)

Capterra rating: 4.6 out of 5.0 stars (2,000+ reviews)

BeyondTrust Remote Support Pricing:

• Custom pricing. Contact their sales team on their website.

10. ConnectWise ScreenConnect

ScreenConnect is a ConnectWise product that allows technicians to remotely access desktops, servers, mobile devices, and other network systems. It provides two-factor authentication, AES-256 encryption, and user and permission management features to bolster security. Users can also access different reports to monitor key business metrics.

ConnectWise offers various other products for proactive IT support. For example, integrating ScreenConnect with ConnectWise Automate enables access to strong RMM, asset discovery, and patch management features. The downside of these abilities is the increased cost. Combining different products instead of investing in an all-in-one IT management solution is an expensive approach to IT management.

G2 rating: 4.7 out of 5.0 stars (450+ reviews)

Capterra rating: 4.7 out of 5.0 stars (1,900+ reviews)

ConnectWise ScreenConnect pricing:

• ScreenConnect Access: Starts from $39 per month for 25 agents with remote access

11. ManageEngine Remote Access Plus

ManageEngine Remote Access Plus is a remote support tool for IT administrators and support teams. Its key remote access capabilities include multi-platform support, file transfer, system management, and collaboration tools such as video calling.

Remote Access Plus provides different reports for tracking remote sessions, chat histories, and registry value exports. Users can also integrate Remote Access Plus with ManageEngine RMM Central to enable RMM, network discovery, patch management, and IT asset management.

G2 rating: 4.5 out of 5.0 stars (20+ reviews)

Capterra rating: 4.6 out of 5.0 stars (30+ reviews)

ManageEngine Remote Access Plus pricing:

• Pricing is based on custom quotation. Contact ManageEngine’s sales team on their website to learn more.

Remote access combined with all-in-one IT management: only with Atera

Atera’s all-in-one IT management platform offers built-in integrations with two leading remote access tools: Splashtop and AnyDesk. Atera’s remote access capabilities, when connected to other IT management tools, reduce the need to buy multiple products for IT teams managing large IT environments.

Alongside remote access, Atera’s real-time monitoring and alerting, scripting, and IT automation capabilities enable users to proactively manage and resolve issues before they impact operations. Atera’s comprehensive feature set helps IT teams automate routine tasks, deploy software updates, and run scripts across multiple endpoints so that systems remain secure.

Interested in trying Atera? We offer a free 30-day trial. You can also contact our team to discuss your specific needs.