Atera RMM Review: Key Features, Benefits and Pricing

RMM is a vital component of Atera’s all-in-one IT management platform, and we’re often asked how it works, what its advantages are, and who should use it.

In short, Atera’s RMM tool helps IT departments and MSPs remotely monitor and manage their entire IT infrastructures, helping to maintain a secure and efficient IT environment.

Below, we break down Atera RMM’s key features, benefits, pricing, and how its Artificial Intelligence (AI) agents can transform the way your organization manages IT.

What is Atera RMM?

Atera’s RMM is part of Atera’s all-in-one IT management platform, and it offers essential features for managing IT operations, such as:

• Real-time monitoring and alerts
• AI agents for technicians and end-users
• Remote access
• IT automation
• Patch management
• Detailed reporting

We’ll explore each of these features in more detail shortly. These features empower IT departments and MSPs to manage and secure their IT environments remotely.

How does Atera RMM work?

Atera’s RMM relies on RMM agents installed on each monitored device. These agents continuously gather information about device performance and health and transfer the data between the monitored devices and Atera’s central management platform.

Atera RMM agent installer

The agent gathers critical data like:

• System health: CPU usage, memory usage, disk space, and other real-time performance metrics.
• Security events: Failed login attempts, unauthorized access, and antivirus alerts
• Performance metrics: Application performance, network activity, and system responsiveness.
• Hardware inventory: CPU, RAM, storage devices, network adapters, and more.
• Software inventory: Version numbers, licensing status, potential vulnerabilities, and more.

Once collected, the data is centralized within Atera. The system then provides a detailed view of each individual device’s health while also providing a comprehensive overview of overall system health. This ensures IT teams can address issues both at the device level and across the entire network.

Key features of Atera RMM

Here’s a quick overview of Atera RMM’s key features, outlined in the table below:

Below is a more detailed look at all of the above features:

1. Real-time monitoring

AReal-time monitoring and alerting are at the core of Atera’s RMM. These tools help monitor system performance and network health in real time and alert you to any looming issues.

Atera’s real-time monitoring tool helps to monitor all parts of your IT environment, including:

• Windows devices: Monitor Windows laptops, desktops, and servers.
• MacOS devices: Track the performance and health of Apple’s macOS operating system running on Mac computers.
• Linux devices: Oversee and analyze the performance, health, and security of Linux-based operating systems. 
• Servers: Monitor and manage physical and virtual servers and follow performance metrics, disk usage, security events, uptime, and more.
• SNMP-enabled devices: Track SNMP (Simple Network Management Protocol) devices, including printers, RAIDs, virtual machines, switches, websites, UPS systems, and more. SNMP monitoring tools allow you to monitor these devices.

And thanks to Atera’s threshold-based alerts, you’ll be automatically alerted if performance metrics (e.g., CPU usage, disk space, or network activity) exceed safe limits.

You can configure these alerts by creating an alert threshold profile on Atera and customizing it to your liking. Or, you can use one of our recommended presets. 

After this, you can assign the alerts to trigger on specific devices, sites, or folders.

Atera’s Alerts page is the central hub for monitoring and managing all of your alerts. 
What’s best, these same features are available on Atera’s mobile app.

Unlike traditional RMM solutions that rely on obsolete technology, Atera enables IT to run autonomously through its AI agents. 

Atera’s AI agents take over repetitive, mundane tasks from technicians, eliminating 40% of the IT workload and enabling a new way to manage IT environments.

The AI agents include two types:

1. IT Autopilot

Atera Autopilot was built for IT teams facing rising ticket volumes, growing demands for instant resolution, and staff shortages.

Autopilot is always there to help users resolve IT problems on their own. It can:

• Engage users with human-like conversation via Atera’s User Portal, email, Slack, and Teams
• Tap into your knowledge base to deliver troubleshooting assistance, from software setup to step-by-step task instructions
• Proactively detect and address potential issues before they impact your workflow
• Help install, configure, and update pre-approved software on your device
• Escalate issues to technicians when the problem is too complex

All of this means, nearly half of your IT workload is handled autonomously, and your IT team can shift from support to initiatives that actually move the needle.

Autopilot enables enterprises to achieve true Autonomous IT.

2. AI Copilot

Atera Copilot works alongside your technicians and helps them resolve real IT issues faster than ever. It learns about your IT environment in real-time, and you can ask it account-specific questions, such as:

• “Which devices have missing patches?” 
• “Which endpoints have outdated antivirus software?”
• “Which devices are running low on disk space?”

Or, you can ask Copilot to locate specific devices using natural language queries. For example, you could tell Copilot to “List all devices with high CPU usage in the past 24 hours.”

This is incredibly useful for enterprises with large IT environments. No need to manually sort through large device lists, just ask Copilot and get instant answers.

In addition, Copilot also assists with generating scripts, creating remote session summaries, crafting instant ticket summaries, and knowledge base articles.

These are some of the reasons enterprises, like Mendocino College, have already incorporated Atera into their workflows.

Mendocino College went from reactive to proactive IT and now has a “bird’s eye view of everything that’s going on.”

“Life before Atera was hectic. Now, we just install Atea on a new computer and we know it's secure, up-to-date, and fully tracked. We're in control. We have a bird's eye view of what's going on.”

Bill Hankins, Computer support technician

3. IT automation and scripting

In addition to the AI agents, Atera’s IT automation is available for automating manual and mundane tasks. These tasks include:

• Patch management
• Software bundle installation
• Windows version upgrades
• Disk management
• Any other recurring maintenance tasks

Since IT departments’ aims differ, you can choose to automate individual or multiple tasks under a single profile. You can do this by creating an IT automation profile within Atera and modifying the settings.

You can schedule the automation to run at specific intervals and set up email notifications to stay informed of task completion and results.

In addition to IT automation, Atera has a scripting tool. Compared to most scripting tools on the market, it has some distinct advantages, such as its ability to generate scripts based on natural language queries.

You can type in a set of instructions in plain language, and the AI automatically generates a script to help, greatly simplifying your work and shortening common IT fixes.

Additionally, you can integrate these scripts into your IT automation profiles to run automatically as part of your scheduled tasks.

4. Remote maintenance

Atera’s Autopilot is the first line of support for end users, but what if the issue goes beyond basic troubleshooting?

This is where Atera’s remote access tool helps. It allows technicians to troubleshoot computers, desktops, servers, applications, and files without needing to be on site. 

For example, if you receive an alert that a device is experiencing high CPU usage, you can remotely access that device and analyze its performance, terminate any unresponsive applications, and apply a patch or update.

You can also use the remote access tool to:

• Access and download files remotely
• Connect to multiple screens simultaneously
• Allow multiple technicians to access a device at once.
• Control keyboards and mouse functions even if the machines are unattended

Another great thing about Atera Copilot is that it automatically generates remote session summaries for you. You get a clear and precise summary of the action performed on the end-user’s device.

This means you can focus on the things that matter: solving technical issues.

Remote access is part of Atera’s all plans and works through Splashtop and AnyDesk integrations.

5. Asset and inventory scanning

Atera’s Network Discovery tool automatically scans your network to identify all connected devices, including computers, servers, printers, and other SNMP-enabled devices.

You can use it to track assets and maintain them throughout their lifecycle, from acquisition to disposal. You can view the devices listed and get information about each one, including the manufacturer and model, serial number, age, and usage history.

The Network Discovery tool has two main benefits:

• Faster onboarding: If you’re part of an enterprise with an extensive IT infrastructure, the Network Discovery tool can significantly speed up your onboarding. It gives you a comprehensive list of all devices on the network.
• Improved security: Any new device added could be a security risk for your enterprise. The Network Discovery tool lets you see all new devices added and if they pose a security threat.
  

6. Patch management

Atera’s RMM includes an automated patch management tool for scheduling, deploying, and managing software updates and security patches for Windows, macOS, and Linux devices.

With it, you can:

• Maintain up-to-date software, hardware, and operating systems
• Install Microsoft updates according to your preferences
• Ensure all available patches are applied
• Keep device drivers current

Unlike IT technicians (who do need to sleep), the patch management tool works around the clock to ensure your devices are secure and up-to-date.

If you want full control of how patches are installed, you can always configure the patch management settings to fit your needs. You can approve, postpone, or exclude patches across your devices.

7. Reporting and analytics

Atera’s reporting and analytics lets you automatically create reports for all IT needs. These reports help you better understand your IT infrastructure’s health, performance, and security.

Some of our most popular reports include:

• Patch & automation feedback
• System health at-a-glance
• Software inventory
• Microsoft licensing
• Auditor report 
• Timesheet report
• Agent health

MSPs can benefit from reports such as customer profitability reports, technician performance reports, and customer periodic reports.

Atera generates reports automatically for you, and you can schedule them to be sent to end users. This means everyone on your team is up-to-date on overall system health.

Atera also offers custom reports, which are especially useful for enterprises. These custom reports allow you to go beyond presets and customize the data to match your exact reporting needs.

Atera’s RMM for IT departments

The needs and goals of IT departments and MSPs vary, which is why Atera offers tailored plans for both.

Some key benefits Atera brings to IT departments include:

1. Improved security: Atera’s RMM continuously monitors your network activity and provides real-time alerts for any potential issues. This ensures a secure and well-maintained IT infrastructure.
2. Access to AI agents Atera enables IT to run autonomously, completely transforming how organizations operate in the modern world. Autopilot is there to assist end users in self-solving IT problems, while Copilot works alongside techs, expanding their human expertise and capabilities.
3. Better scalability: Atera’s per-technician pricing means you can manage unlimited endpoints at no extra cost. This differs from most RMM pricing plans and makes scaling simple as your organization grows.
4. Centralized control: You can perform device troubleshooting, patch management, ticketing, and other system management tasks through one, unified interface. No need to switch between multiple products, do all the important tasks within Atera.
5. Advanced automation: Automation capabilities for patch management, software deployment, and system updates help IT departments free up time for more strategic work.

Atera’s RMM for MSPs

Atera’s benefits for IT departments are evident, but what about for MSPs?

Atera has a dedicated plan for MSPs, which includes multi-tenancy support, automation, flexible pricing, and the centralization of domain controllers.

The key Atera RMM benefits for MSPs include:

• Scalability and flexible pricing: Atera’s per-technician pricing model allows MSPs to easily scale their operations without incurring additional costs. This makes scaling more predictable as you always have a clear idea of how much you’re paying.
• Agentic AI: With Atera’s Copilot, your technicians can automatically troubleshoot device issues, generate scripts, handle tickets, and get instant remote session summaries.
• Multi-tenancy support: MSPs can manage multiple customer environments from a single dashboard. This eliminates the need to switch between multiple platforms or accounts, which would make scaling practically impossible.
• Automation: Atera’s RMM helps automate routine tasks, like patch management, maintenance, and software updates. This helps MSPs optimize service delivery and focus on more strategic tasks.
• Enhanced security: Thanks to Atera’s RMM, you’ll get real-time notifications of any potential issues in your client’s IT environments.

Pricing and plans

The needs of IT departments and MSPs differ, so Atera offers tailored pricing plans for both.

While enterprises can request a custom quotation, Atera’s IT department pricing plans range from $149 to $219 per month.

Starting from the Professional plan, you get access to key RMM features, like scripting, automation, and real-time monitoring.

Atera’s MSP pricing plans range from $129 to $209 per month. Similar to IT department pricing plans, the Pro plan gives you access to essential RMM features, and the more expensive plans add even more functionality.

Like we mentioned earlier, Atera’s pricing plans are based on a pay-per-technician model, which means you can manage unlimited endpoints for a fixed monthly/yearly cost.

This is in contrast to most RMM pricing plans from other RMM tools, which use a pay-per-endpoint pricing model.

If you’re curious about what other users think of our pricing plans, we’ve highlighted a few reviews below:

• “For large-scale use, Atera is extremely cost-effective compared to competitors. The pricing is transparent, with no unpleasant surprises,” a G2 user says.

• “I like Atera’s fair pricing. You pay for a technician but not for machines, which means I can manage our company with a single license,” a G2 user says.

“The per-technician pricing was a huge plus since I don’t have to worry about costs scaling with endpoints,” a G2 user says.

Atera RMM customer reviews

Atera is highly rated among customers on popular review platforms, such as G2, GetApp, Capterra, and Software Advice. It has received over 1,600+ reviews, with an average rating of 4.6 out of 5.0 stars.

The reviews praise many things about Atera, but the ease of use and AI agents stand out often in reviews.

Aldrin D., an IT team leader from an enterprise, appreciated Atera’s ease of use and said: “Like all RMM systems, it takes getting to know the system and the way they have it laid out, but Atera is one of the easier systems to use.”

Another user praised the AI agents and said, “Atera’s ease of use and AI integration have transformed our IT workflow. The AI troubleshooting is a game-changer and helps us resolve issues 70% faster.”

Another Capterra user said: “Incorporating Atera’s AI assistant has brought about a delightful change in automating my operations. I have benefited from reduced wasted time on issues that could have taken me a lot of time to figure out by myself, while the AI comes up with a solution.​”

Not only are the AI agents appreciated, but also Atera’s core RMM functionality. 
Related to this, one Capterra user said: “I like that through its RMM functionality, Atera allows you to monitor and manage computer systems remotely. This can be useful for keeping servers and other infrastructure resources in good working order.”

IT management powered by AI agents: Only with Atera’s RMM software

While many RMM software exist, Atera is the industry’s first (and only) agentic AI platform that helps resolve issues with AI agents, a skilled digital workforce for IT.

With access to two innovative AI agents, Autopilot and Copilot, your organization can experience significant benefits, such as:

• Autopilot handling up to 40% of your IT workload
• AI agents providing 24/7 support for end users, slashing first-response times to zero
• AI agents learning about your IT environment in real time and assisting with troubleshooting
• Technician burnout is prevented, and they can focus on more strategic initiatives

The benefits enterprises can gain are endless.

That’s why organizations like Leeds United have already incorporated Atera’s AI agents into their workflows and achieved drastic benefits.

So, if you’re ready to achieve similar results for your organization, an easy step you can take is to sign up for Atera’s 30-day free trial. Or, you can contact our sales team to discuss your needs further.