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RMM is a vital component of Atera’s all-in-one IT management platform and we’re often asked how it works, what its advantages are, and who should use it.

In short, Atera’s RMM tool helps IT departments and MSPs remotely monitor and manage their entire IT infrastructures, helping to maintain a secure and efficient IT environment.

Below we break down Atera RMM’s key features, benefits, pricing, and how it caters to both IT departments and MSPs. 

What is Atera RMM?

Atera RMM tool is part of Atera’s all-in-one IT management platform, offering essential tools for real-time monitoring and alerts, remote access, IT automation, patch management, and detailed reporting. We’ll explore each of these features in more detail shortly.

These features empower IT departments and MSPs to remotely manage and secure their IT environments. By proactively addressing potential issues before they escalate, Atera RMM helps maintain system health and ensures efficient and reliable IT operations. 

How does Atera RMM work?

Atera’s RMM relies on RMM agents installed on each monitored device. These agents continuously gather information about device performance and health and transfer the data between the monitored devices and Atera’s central management platform.

Atera RMM agent installer

The agent gathers critical data like:

  • System health: CPU usage, memory usage, disk space, and other real-time performance metrics.
  • Security events: Failed login attempts, unauthorized access, and antivirus alerts
  • Performance metrics: Application performance, network activity, and system responsiveness.
  • Hardware inventory: CPU, RAM, storage devices, network adapters, and more.
  • Software inventory: Version numbers, licensing status, potential vulnerabilities, and more.

Once collected, the data is centralized within Atera, providing detailed view of each individual device’s health while also delivering a comprehensive overeview of system health across all monitored devices. This ensures IT teams can address issues both at the device level and across the entire network. 

Key features of Atera RMM

Here’s a quick overview of Atera RMM’s key features, outlined in the table below:

FeatureWhat it does
Real-time monitoringMonitors system and network health, alerting users to potential issues in real-time.
Alerts managementConfigures and sends alerts based on pre-set thresholds to inform users of any incidents or performance issues.
Remote maintenanceEnables remote access to client devices for troubleshooting and maintenance.
Asset and inventory scanningAutomatically scans networks for connected devices and provides detailed asset information.
AILeverages ActionAI™ for real-time device troubleshooting, scripting, generating remote session summaries, and more. 
IT automationAutomates routine tasks, such as patching, software installation, disk management, and more.
Patch managementDeploys and manages security patches and software updates across devices.
Reporting and analyticsProvides in-depth insights into system health, performance, and security. 

Below is a more detailed look into all of the above features:

1. Real-time monitoring

Atera's Remote-Zugriff Software

Atera real-time monitoring

Atera’s RMM tool monitors system performance, network health, and device status in real time and alerts you of any looming issues, allowing for proactive management. 

With the real-time monitoring tool, you can monitor all aspects of your IT environment, including:

  • Windows devices: Monitor Windows laptops, desktops, and servers.
  • MacOS devices: Track the performance and health of Apple’s macOS operating system running on Mac computers.
  • Linux devices: Oversee and analyze the performance, health, and security of Linux-based operating systems. 
  • Servers: Monitor and manage physical and virtual servers and follow performance metrics, disk usage, security events, uptime, and more.
  • SNMP-enabled devices: Track SNMP (Simple Network Management Protocol) devices include printers, RAIDs, virtual machines, switches, websites, UPS systems, and more. SNMP monitoring tools allow you to monitor these devices.

The real-time monitoring and alerting tool is also available on Atera’s mobile app.

2. Alerts management

Threshold profiles

Atera Threshold profiles

Atera uses threshold-based alerts as part of its RMM tool to ensure your devices stay secure. Alerts are automatically triggered when performance or security thresholds are breached.

The alerts can be sent to technicians via email or SMS and can be categorized based on their priority level.

You can configure alerts by creating an alert threshold profile that is completely customizable or by using one of our recommended presets. You can also use create a scrip-based threshold item to trigger an alert. Once you have created an alert threshold profile, you can assign it to a specific device, site, or folder.

The alerts page is a great place to monitor all of your alerts including Network Discovery alerts and app alerts. You can also manage all alerts from this page.

Atera Alerts page

3. Remote maintenance

Atera’s remote access tool allows technicians to troubleshoot computers, desktops, servers, applications, and files without needing to be on site. For example, if you received an alert that a device is experiencing high CPU usage, you can remote into the device with Atera to analyze the system’s performance, run a scan, terminate any unresponsive applications or install a patch or update, all from your own device. 

In addition, you can use the remote access tool to:

  • Access and download files remotely
  • Connect to multiple screens simultaneously
  • Allow multiple technicians to access a device at once.
  • Control keyboards and mouse function even if machines are unattended

The tool integrates with Splashtop and TeamViewer for seamless remote support.

4. Asset and inventory scanning

Atera’s network discovery tool

Atera’s network discovery tool automatically scans your network to identify all connected devices, including computers, servers, printers, and other SNMP-enabled devices

With it, users can track assets and maintain them throughout their entire lifecycles, from acquisition to disposal. Not only can you view the devices listed, but you also get information about each one, including device manufacturer and model, serial number, and device age and usage history.

The tool has two main benefits:

  • Onboarding: The network discovery tool automatically compiles a list of all client devices on the network, which makes it easy to deploy agents and set up Atera. 
  • Security: Any new device added could be a security risk. The tool lets you see all new devices added and if they pose a security threat.

5. AI

Atera Copilot benefits

Atera’s RMM tool is powered by ActionAI™, which increases IT technicians’ productivity by 10X and allows an entirely new way to manage IT environments. The AI capabilities automate routine tasks that would otherwise take a significant amount of time. 

The AI capabilities assist in:

  • Analyzing historical data: Atera’s RMM analyzes historical data to predict potential issues before they occur, allowing proactive maintenance and minimizing downtime.
  • Performing routine maintenance tasks: Atera’s AI-driven RMM automates the resolution of common issues and performs routine maintenance tasks automatically.
  • Generating scripts: Atera’s AI-script generator automatically generates scripts to fix various issues. Generating scripts usually takes a significant amount of time, so this tool is highly beneficial for IT technicians.
  • Getting remote session summaries: After a remote Splashtop session, the AI generates a clear and accurate summary so that no important details are forgotten.

For more information, learn more about Atera AI Copilot here.

6. IT automation and scripting

Atera’s IT automation helps automate tasks such as patch management, software bundle installation, Windows version upgrades, disk management, and recurring maintenance tasks.
To make use of IT automation, you can create an IT automation profile.

IT automation profiles

Atera IT automation profile

You can choose to automate specific tasks per profile or automate multiple tasks within one profile. The automation can be scheduled to run at specific intervals, and you can set up email notifications to stay informed of task completion and results.

In addition to IT automation, Atera has a scripting tool, powered by AI. You can type in a set of instructions in plain language and the AI automatically generates a script to help, which greatly simplifies your work and reduces the time required for common IT fixes.

Additionally, these scripts can be integrated into IT automation profiles to run automatically as part of your scheduled tasks.

Ateras AI script generator GIF

Atera’s AI script generator

7. Patch management

Patch Management Desktop

Atera RMM includes an automated patch management tool for scheduling, deploying, and managing software updates and security patches for Windows, macOS, and Linux devices.

With Atera’s patch management tool, you can:

  • Maintain up-to-date software, hardware, and operating systems
  • Install Microsoft updates according to your preferences
  • Ensure all available patches are applied
  • Keep device drivers current

Unlike IT technicians (who do need to sleep), Atera’s automated patch management tool works around the clock to ensure your devices are secure and vulnerabilities are patched in real-time.

Additionally, Atera includes a powerful patch approval feature that allows you to configure patch installations for operating systems. You can approve, postpone, or exclude patches across your devices, tailoring the update process to meet your specific needs.

8. Reporting and analytics

RMM Analysis Report

Atera RMM reporting

With Atera’s reporting and analytics, you gain real-time insights into the health, performance, and security of your IT infrastructure.

Some of the available reports include:

  • Patch & automation feedback
  • System health at-a-glance
  • Software inventory
  • Microsoft licensing
  • Auditor report 
  • Timesheet report
  • Agent health

In addition, MSPs benefit from reports such as customer profitability reports, technician performance reports, and customer periodic reports.

Atera generates reports automatically for you, and you can schedule them to be sent to end users. This means that everyone on your team is up-to-date on overall system health.

For more in-depth analysis, Atera offers an advanced reporting feature with seven presets and fully customizable reports. This enables you to generate more granular data and gain deeper insights tailored to your specific needs.

Atera RMM for IT departments

The needs and goals of IT departments and MSPs vary, which is why Atera offers tailored plans for both.

Atera’s all-in-one solution provides a comprehensive range of Atera features, including Active Directory monitoring and IT automation, making it a standout choice for IT professionals.

Some of the key features of Atera’s RMM for IT departments include:

  • Scalability: Atera’s per-technician pricing allows IT departments to easily manage additional endpoints without extra costs. This makes it simple to scale as your organization grows.
  • Real-time monitoring and alerting: Atera’s RMM tool continuously monitors your network activity and provides real-time alerts for any potential issues, ensuring a secure and well-maintained IT infrastructure.
  • Centralized control: With Atera, IT departments gain centralized control over their entire IT infrastructure, improving visibility, operations, and system management through a unified interface.
  • Advanced automation: Automation capabilities for patch management, software deployment, and system updates help IT departments free up time for more strategic work.
  • AI: Atera Copilot automates tasks like real-time device troubleshooting and scripting, reducing manual effort and enabling IT teams to focus on higher-priority projects.

Atera RMM for MSPs

Atera’s plan for MSPs offers crucial features designed specifically for their needs, such as multi-tenancy support, automation, flexible pricing, or to centralize management of domain controllers while enhancing cybersecurity measures.

The key Atera RMM features for MSPs include:

  • Scalability and flexible pricing: MSPs can easily scale their operations with Atera as they add more client endpoints without incurring additional costs, thanks to Atera’s per-technician pricing model.
  • Multi-tenancy support: With Atera RMM, MSPs can manage multiple customer environments from a single dashboard. This makes scaling easy, eliminating the need to switch between multiple platforms or accounts.
  • AI: Atera RMM includes AI-driven tools, such as real-time device troubleshooting, script generation, and automated remote session summaries. These are highly beneficial for MSPs looking to minimize manual work.
  • Automation: Routine tasks such as patch management, maintenance, and software updates can be fully automated, helping MSPs optimize service delivery and minimize downtime.
  • Enhanced security: Real-time threat detection, policy enforcement, and vulnerability assessments are essential for MSPs to safeguard sensitive data and mitigate cybersecurity risks.

Pricing and plans

Atera offers tailored pricing plans for IT departments and MSPs. Atera’s IT department pricing plans range from $149 to $219 per month. The Professional plan includes the key RMM features, including scripting, automation, and real-time monitoring.

With Expert, Master, and Enterprise, you get additional RMM features, such as remote access, custom reports, and advanced security.
Atera’s MSP pricing plans range from $129 to $209 per month. Similar to IT department pricing plans, the Pro plan gives you access to essential RMM features, while the more expensive plans add more functionality.

Enterprise clients can request a custom quotation for more tailored offerings.

Atera’s pricing plans are based on a pay-per-technician model, where you pay for the amount of technicians using the platform. This is in contrast to RMM pricing plans from other RMM tools which use a pay-per-endpoint pricing model. In this model you are charged based on how many endpoints you manage.

With Atera, you can manage unlimited endpoints and still pay a fixed monthly/yearly fee.

What customers are saying about Atera’s pricing plans:

  • “A G2 user loves that Atera uses pay-per-technician pricing. There is no need to worry about how many endpoints or nodes you want to maintain because the price remains the same.”
  • “The per-technician pricing that allows unlimited devices is a huge pro over competitors,” according to a Capterra user. “The pricing plans include all the key features IT departments and MSPs need.”

Atera RMM customer reviews

Atera is highly rated among customers on the most popular review platforms, such as G2, GetApp, Capterra, and Software Advice. Atera has received over 1,300+ reviews, with an average rating of 4.6 out of 5.0 stars.

Customers mostly praise Atera’s RMM for its ability to monitor and manage various operating systems remotely. 
A GetApp user mentions using many of Atera’s capabilities, such as patch management, real-time monitoring, and helpdesk.

A GetApp review of Atera

Customers also appreciate Atera’s user-friendliness and ease of use. A Capterra user says that its learning curve makes it great for entry-level IT personnel.

A Capterra review of Atera

Another thing that elevates Atera over the competition is its pricing model. A Capterra user appreciates that each licensed user can manage unlimited client systems. This makes Atera possibly the most cost-effective RMM product on the market today.

A Capterra review of Atera

A G2 user mentions that Atera Copilot has significantly improved their IT team’s workflows. It automatically summarizes tickets and gives action steps for troubleshooting issues, which saves a lot of time. 

The only AI-powered RMM software

While there are many RMM software tools available, Atera is the only solution powered by ActionAI™.

The AI capabilities help with all aspects of IT management, including:

  • Real-time device troubleshooting
  • Generating Splashtop remote session summaries
  • Generating knowledge base articles
  • Summarizing end-user tickets
  • Generating scripts
  • And more

Atera’s AI capabilities allow IT departments and MSPs to spend less time on manual and repetitive tasks and focus more on strategic projects.
If this sounds interesting to you, an easy step you can take is to sign up for Atera’s 30-day free trial. Or, you can contact our sales team for a custom demo.

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