Top SuperOps Alternatives for Better IT Management in 2025

Looking for the top SuperOps alternatives?

Despite being relatively new to the market, SuperOps has gained popularity among MSPs who desire an all-in-one solution for IT management. Although SuperOps has been on the rise, it’s still in the early stages of development and comes with limitations. As a result, you may want to consider SuperOps alternatives.

To help you decide between SuperOps and another option, below is the breakdown on the software’s limitations and strengths, as well as the top 11 alternative options on the market.

What is SuperOps?

SuperOps is a PSA and RMM platform designed for MSPs who need to manage their client’s IT infrastructure more efficiently. The platform includes built-in network monitoring, IT documentation, and project management.

Alongside Atera, SuperOps is one of the few IT management platforms incorporating AI features to increase technician efficiency. While SuperOps has been making advancements in AI-based IT management, its AI capabilities are mainly limited to ticket management. 

Why look for a SuperOps alternative?

To evaluate SuperOps’ biggest limitations, we wanted to find out what the market thought of SuperOps. 

So we polled our customer base and explored user reviews of SuperOps from trusted sources like G2, Capterra, and Gartner to discover what they thought was missing from the platform. To conclude, customers reported the platform’s main limitations as a buggy user experience, missing basic features, and extra costs.

Let’s look into each of these limitations in more detail.

1. Customers experience bugs and complications

Because SuperOps was founded just in 2020, many of the platform’s features are relatively new. This results in a unique set of challenges, such as bugs and complications that users report experiencing in everyday use.

One G2 user said, “Sometimes the RMM doesn’t work, and I need to reinstall it, and there is no option to preview files and documents in the documentation section.”

Another G2 user mentioned, “SuperOps is still relatively new, so its performance and workflow advantages are limited, and some features need to be expanded.”

This limitation can be a real issue for IT teams and MSPs that value ease of use and automated workflows. 

2. Integrations and basic features are lacking

Several G2 users report that many of SuperOps’ features are half-baked. One G2 user specifically points out that invoicing, asset details, and scripting are lacking and could be improved.

While all-in-one tools that combine RMM and PSA, like SuperOps and Atera, are a definite advantage, it’s obviously important that these features are effective and fully developed. One way to extend functionality? Third-party integrations. Integrations help enhance what an IT service platform can do, and you might see them in categories like security, remote access, backup, billing, calendar, and other areas.

Unfortunately, some G2 users point out that many SuperOps’ integrations are lacking. The below G2 user said, “The QuickBooks online integration is only 1.5-way instead of the true 2-way.”

SuperOps review via G2

Our advice is to find an IT management platform that has an extensive library of integrations across various categories. 

At Atera, we offer numerous third-party integrations such as perennial IT technician favorites like Chocolatey, Keeper, AnyDesk, Splashtop, IT Glue, and even billing tools like Quickbooks and Xero that cater to the needs of MSPs in particular.

3. Extra cost for more devices

SuperOps charges MSPs on a pay-per-technician basis, but they also charge extra if you have over 150 endpoints/devices. According to Reddit reviewers, you’ll need to pay for more endpoints unless you run an operation without many endpoints. 

Add-on costs like this one can make it difficult to anticipate your total spending, which can lead to budgetary challenges if you are not careful.

One Reddit user said, “If SuperOps had unlimited endpoints, it would maybe be worth it. Now with the price increase, I will most likely look for something else.”

SuperOps review via Reddit

On top of having an endpoint limit, the above reviewer mentioned SuperOps’ pricing increases, which customers have left critique on.

Another G2 user said the following about the endpoint limit:

SuperOps review via G2

We suggest looking for an alternative to SuperOps that offers truly unlimited endpoints. That’s why for each of the alternatives that we’ll outline for you, we’ll also go over their pricing model and how it will affect your bottom line.

For example, Atera allows for unlimited endpoints, which means you don’t have to worry about hidden costs and fees sneaking up on you. 

What are SuperOps’ specializations?

SuperOps’ limitations don’t overshadow its strengths. Two main strengths include the all-in-one PSA and RMM capabilities and its simple user interface.

Below is more information on those capabilities.

1. All-in-one PSA-RMM solution

SuperOps competes with other big names like Atera in the all-in-one IT management category. SuperOps’s MSP users on G2 appreciate the available RMM/PSA capabilities, which means they do not have to invest in several different software for IT management.

2. Simple user interface

SuperOps was built from the ground up with an intuitive user interface in mind. While some see the features as limited, many G2 users appreciate the ease of navigating between them.

The pros and cons of SuperOps: An overview

To summarize, here are the limitations and strengths of SuperOps in a pros and cons list.

The pros:

• SuperOps provides an all-in-one PSA-RMM solution for MSPs
• SuperOps is relatively easy to use and set up

The cons:

• Some SuperOps features aren’t fully developed, and customers are experiencing bugs
• There is an endpoint limit of 150 for each plan, after which there is an extra charge
• Basic features and integrations are lacking

The 11 best SuperOps alternatives in 2025

Next, let’s look into the best SuperOps alternatives that fit both MSPs and IT departments.

1. Atera

Atera vs. SuperOps: Key differences

1. Features: Both Atera and SuperOps offer RMM, PSA, patch management, network monitoring, and billing capabilities. AI features are also integrated into both platforms. While both offer similar features, Atera’s powerful RMM, Agentic AI, and robust automation set it apart from SuperOps.

2. User interface: Both Atera and SuperOps offer an intuitive admin dashboard, where managing between different features is easy. Out of the two, only Atera has won G2 rewards for both ease of use and implementation.

3. AI advancements: When it comes to AI features, at Atera, we’ve raised the bar with Atera’s innovative Agentic AI, called Action AI™. It allows IT technicians to have a trusty AI companion by their side as they complete tasks more efficiently and effectively than ever. The AI Copilot is your personal assistant, ready to answer any questions in real-time, helping you troubleshoot your devices, resolve tickets, generate remote session summaries, and provide scripting suggestions. The best part is that it’s constantly learning and improving as it gets to know your IT environment better!

“Add AI Copilot insights on demand gif here.”

If you want to switch IT management platforms but don’t want to sacrifice SuperOps’s AI advancements, you’ll definitely want to consider Atera. SuperOps offers AI capabilities for ticketing, while Atera extends them to all areas of IT management.

Our AI Copilot users are seeing remarkable results, like 10X faster ticket resolution rates, which in turn contribute to better customer satisfaction and reduced downtime for end users.

4. Pricing structure: Atera uses transparent pay-per-technician pricing for both IT departments and MSPs. SuperOps’ pricing is similar for MSPs, but for IT teams, the pricing is based on pay-per-endpoint. If you manage dozens of endpoints, the pricing can quickly add up. With Atera, you can add as many endpoints/devices as you want with no extra costs involved.

Features and capabilities

Atera and SuperOps share various features that support IT teams and MSPs, such as RMM, PSA, patch management, and ticket tracking. Additionally, both platforms offer third-party integrations that extend functionality.

Atera’s integrations

While Atera offers 25+ native integrations and access to 5,000+ more through Zapier, SuperOps offers 20+ integrations. Both platforms integrate with remote access, cyber security, backup, accounting, and automation software. Only Atera offers MDM integrations.

Both of the platforms offer mobile apps to support customers on the go. Atera’s app offers alert monitoring, access to client information, contacts, and devices, as well as ticketing and more.

User interface and usability

Atera boasts an intuitive interface and an easy onboarding process. Below is a look into Atera’s ticketing system:

Atera’s helpdesk ticketing system (Via Atera)

In comparison, although SuperOps customers mention the interface is easy to use, G2 users report experiencing bugs during daily usage.

Customer service and support

Both Atera and SuperOps are well-known for their strong customer service and support. In addition to live support agents, both platforms offer a broad selection of online resources that users can navigate at their own pace. 

SuperOps and Atera each provide blog posts, live and on-demand webinars, and even virtual IT communities where customers can share ideas, troubleshoot, and connect with fellow IT pros. 

Where Atera truly shines, however, is in our ongoing commitment to IT learning and development. We wholeheartedly believe that IT education can be fun for everyone – and that is why we build our one-of-a-kind IT game, which you may have heard of: Apollo IT.
In this celestial adventure, you will get the chance to respond to common IT challenges as you help a spacecraft full of intergalactic travelers get home safely. Our AI bot will correspond with Apollo IT players as they leverage their IT logic and problem-solving skills to resolve these issues and get the astronauts back to home base. Apollo IT can be a great skill-building activity as well as a training resource for new hires.

Pricing and value for money

Unlike most IT management platforms, Atera uses a pay-per-technician pricing model that charges based on the number of technicians you use. While enterprise customers can request a custom quote, our standard plans range from $149/month to $219/month per technician for IT departments.

Atera IT department pricing

Atera pricing for IT departments:

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation, contact sales to get the pricing

Atera pricing for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation, contact sales to get the pricing

We also have a 30-day free trial for all new customers, with no credit card required, enabling a better understanding of the product before committing.

SuperOps offers a 21-day free trial. SuperOps also has a pay-per-technician pricing model for MSPs, but for IT teams, they have a pay-per-endpoint structure. There is a 100-device minimum, which is priced at $150 per month. 

SuperOps IT team pricing

Atera’s tailored pricing plans for IT teams and MSPs are also noteworthy. Because the requirements of an MSP and an IT department differ, tailoring solutions to both allows for greater customization.

Customer reviews and rating

Atera’s G2 Rating: 4.6 out of 5.0 stars (770+ reviews)

SuperOps’s G2 Rating: 4.6 out of 5.0 stars (120+ reviews)

What Atera users are saying on G2:

• “Atera is excellent for remote monitoring, ticket management, and task automation. It allows us to combine everything in simple steps,” a G2 user says.

• “I like that the cost is per technician rather than per device since our organization has a high number of endpoints to IT employees,” a G2 user says.

Atera’s Capterra Rating: 4.6 out of 5.0 stars (400+ reviews)

SuperOps Capterra Rating: n/a

What Atera users are saying on Capterra:

• “It used to be a challenge to support our IT environment, and we relied on outside consulting. With Atera, we have brought everything in-house and achieved 6 figure plus cost savings,” a Capterra user says.

• “I have used Atera for the past three years, and there has been significant growth in their service delivery,” a Capterra user said.

2. HaloPSA

HaloPSA is designed for MSPs and service providers who need a modern PSA solution. The software includes features like time-tracking, billing, reporting, remote access, project management, and integrations with third-party platforms.

If you’re looking for an out-of-the-box, all-in-one solution, HaloPSA might not provide you with all the features since it lacks remote monitoring and management (RMM) capabilities. HaloPSA can be a suitable alternative for PSA needs, but for capabilities beyond that, look for an alternative like Atera.

G2 Rating: 4.8 out of 5.0 stars (25+ reviews)

Capterra Rating: 4.9 out of 5.0 stars (25+ reviews)

HaloPSA Pricing:

• Starting at $109 per user, per month

3. Domotz

Domotz helps monitor any network, device, and IT infrastructure in real time from one unified platform. It’s a suitable alternative for both MSPs and IT departments that need only network monitoring capabilities.

Unfortunately, Domotz isn’t able to do much more than network monitoring. However, you can integrate it with Atera to meet the all-in-one IT management needs most IT teams are looking for.

G2 Rating: 4.8 out of 5.0 (80+ reviews)

Capterra Rating: 4.9 out of 5.0 (100+ reviews)

Domotz Pricing:

• Enterprise: Starting at $1,000 per month
• Pro: $35 per month per site

4. Kaseya VSA

Kaseya has a suite of different products, but for MSPs and IT teams, Kaseya VSA is the company’s most popular product. It offers capabilities like RMM, remote control, patch management, and more.

Kaseya VSA is strong on the RMM side, but if you need PSA capabilities, you’ll need to integrate their other product, Kaseya BMS. The downside of this setup is that some customers mention that the products don’t feel well-integrated, making the user experience somewhat confusing.

G2 Rating: 4.0 out of 5.0 (300+ reviews)

Capterra Rating: 4.0 out of 5.0 (200+ reviews)

Kaseya VSA Pricing:

• Custom pricing system in place. Visit their website to learn more.

5. ManageEngine

With its suite of products, ManageEngine caters to MSPs’ IT management needs. One of ManageEngine’s most popular products, Endpoint Central, provides tools for automated patching, asset intelligence, ransomware protection, and remote troubleshooting.

While most SuperOps users are small businesses, Endpoint Central is aimed at enterprise-level companies. This can be seen in their features, which can be complex and require a lot of resources to learn. 

G2 Rating: 4.4 out of 5.0 (880+ reviews)

Capterra Rating: 4.6 out of 5.0 (950+ reviews)

ManageEngine Endpoint Central Pricing:

• Professional: Starting at $104 per month, per technician
• Enterprise: Starting at $124 per month, per technician
• UEM: Starting at $139 per month, per technician
• Security: Starting at $205 per month, per technician

6. Jamf

Jamf Pro is a device management solution that simplifies the deployment, inventory, and security of Macs, iPads, and iPhones. It streamlines the setup process for new devices, automates software updates, and provides remote troubleshooting capabilities.

Since Jamf Pro is part of the Jamf product group, it integrates well with those parent products. For example, you can integrate Jamf Pro with Jamf Protect to secure your endpoints. Because Jamf products are designed for the Apple ecosystem, they don’t work well with other operating systems. If you have both Windows and Apple devices, Jamf may not be the right endpoint management solution for you.

G2 Rating: 4.8 out of 5.0 stars (1,800+ reviews)

Capterra Rating: 4.7 out of 5.0 stars (500+ reviews)

Jamf Pricing:

• Jamf Now: $4 per device, per month 
• Jamf Business: $15 per user, per month (25 technicians minimum)

7. Datto

Datto mainly aims to provide patch management, remote control, reporting, and automated monitoring tools. Their Autotask PSA product offers PSA functionality for teams that need it.

One of Datto’s strong points is its integration with other platforms, which increased in number when Kaseya acquired the company in 2022. The downside of the acquisition was that it decreased the platform’s quality in other areas—for example, the user interface, which became more clunky.

G2 Rating: 4.5 out of 5 stars (550+ reviews)

Capterra Rating: 4.1 out of 5 stars (20+ reviews)

Datto Pricing:

• Custom pricing is available. Contact Datto’s sales team for details.

8. N-able

N-able provides IT teams with all the essential features like RMM, remote access, IT ticketing, and patch management. The features are split between N-able’s numerous products.

N-able’s RMM pricing differs a bit from SuperOps since they charge entirely based on how many endpoints/devices you have. While both MSPs and IT departments can use the software, it can be expensive if you have dozens of devices to manage. If that is your situation, consider another SuperOps alternative like Atera, which charges per technician.

G2 Rating: 4.3 out of 5.0 (290+ reviews)

Capterra Rating: 4.3 out of 5.0 (70+ reviews)

N-sight Pricing:

• Pricing is based on a custom quotation. Contact N-able’s sales team to find it out.

9. ConnectWise Automate

ConnectWise Automate is RMM software that allows IT teams to monitor servers, devices, and other endpoints remotely. It also offers patch management, remote access, and reporting and analytics features.

As a SuperOps alternative, its high customization capabilities make it unique. However, that functionality comes with a cost—customers mention that the software has a steep learning curve. Also, the customer service team isn’t necessarily well-educated about the product. If ease of use is a priority for you, consider another ConnectWise alternative.

G2 Rating: 4.1 out of 5.0 (120+ reviews)

Capterra Rating: 4.2 out of 5.0 (130+ reviews)

ConnectWise Automate Pricing:

• Custom quotation: To find out the pricing for ConnectWise Automate, you need to request a quotation from their team

10. Syncro

Syncro is an all-in-one IT management platform that assists MSPs with automating and streamlining their IT operations. The platform offers RMM and PSA features, as well as help desk ticketing and patch management capabilities.

Syncro is known as a more affordable solution than SuperOps since they only charge based on how many technicians you have. It’s similar to what Atera offers, but most RMM pricing plans are based on pay-per-endpoint pricing.

G2 Rating: 4.5 out of 5.0 (200+ reviews)

Capterra Rating: 4.6 out of 5.0 (70+ reviews)

Syncro Pricing:

• Core Plan: $139 per user, per month
• Team Plan: $189 per user, per month

11. NinjaOne

NinjaOne is one of the leading RMM solutions for SPs and IT departments. Its main features include remote monitoring and management, patch management, endpoint security, and a remote control.

While NinjaOne does offer integrations with PSA platforms, that feature isn’t built-in. This makes it a suitable SuperOps alternative for teams that require only RMM and patch management functionality.

G2 Rating: 4.7 out of 5.0 (1,700+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

• NinjaOne pricing is based on a custom quotation. To learn more, visit their website.

Selecting an AI-powered, all-in-one IT management alternative

Out of all SuperOps alternatives, Atera is the only all-in-one IT management solution powered by AI that also offers competitive pay-per-technician pricing. Our G2 recognition for ease of use and implementation vouches for our platform’s ease of use for beginners and experts alike.

Are you ready to transform how your company handles IT support and achieve up to 10X efficiency gains? 

It’s easy to get started—simply contact our sales team to discuss your specific needs. Or try Atera yourself with our 30-day free trial!