Top 11 SuperOps alternatives for IT management (2024)

Looking for the top SuperOps alternatives?

Despite being relatively new to the market, SuperOps has gained popularity among MSPs desiring an all-in-one solution for IT management. Although this software is on the rise, it’s still in the early stages of development and comes with limitations. As a result, you may want to consider SuperOps alternatives.

To help you decide between SuperOps and another option, here’s the scoop on the software’s limitations and strengths, as well as the top 11 other options on the market.

What is SuperOps?

SuperOps is a PSA and RMM platform designed for MSPs who need to manage their clients’ IT infrastructure more efficiently. The platform includes built-in network monitoring, IT documentation, and project management.

Alongside Atera, SuperOps is one of the few IT management platforms that is incorporating AI features to increase technician efficiency. But while SuperOps has also been making advancements with AI-based IT management, the platform falls short in a number of other important categories.

Why look for a SuperOps alternative?

To evaluate SuperOps’ biggest limitations, we wanted to find out what the market thought of SuperOps. So we polled our customer base and explored user reviews of SuperOps from trusted sources like G2, Capterra, and Gartner to discover what they thought was missing from the platform. They reported the platform’s main limitations as a buggy user experience, missing basic features, and extra costs.

Let’s look into each of these limitations in more detail.

1. Customers experience bugs

Because SuperOps was founded in 2020, many of the platform’s features are relatively new. This results in a unique set of challenges, such as bugs that G2 users report experiencing in everyday use.

2. Missing basic features

G2 users also report the platform’s RMM capabilities are basic, lack integrations, and that the billing system struggles to keep pace with advanced needs.

While an all-in-one tool that combines RMM and PSA services, like SuperOps and competitor Atera, is a win in our books, it’s obviously crucial that these features are effective and comprehensive. One way to extend functionality? Third-party integrations. Integrations help enhance what an IT service platform can do, and you might see them in categories like security, remote access, backup, billing, calendar, and other areas. 

You should try to find an IT management platform with a library of integrations that covers all of these categories and then some. At Atera, we offer numerous third-party integrations such as perennial IT technician favorites like Chocolatey, Keeper, AnyDesk, Splashtop, IT Glue, and even billing tools like Quickbooks and Xero that cater to the needs of MSPs in particular.

3. Extra cost for more devices

SuperOps charges customers on a pay-per-technician basis, but they also charge extra if you have over 150 endpoints/devices. According to G2 reviewers, you will need to pay for more endpoints unless you run an operation with many agents and clients that don’t have as many endpoints.

SuperOps charges customers on a pay-per-technician basis, but they also charge extra if you have over 150 endpoints/devices. According to G2 reviewers, you will need to pay for more endpoints unless you run an operation with many agents and clients that don’t have as many endpoints. Add-on costs like this one can make it difficult to anticipate your total spend, which can lead to budgetary challenges if you are not careful. 

We suggest looking for SuperOps alternatives that offer all-in-one, transparent pricing where you will not have to worry about hidden costs and fees sneaking up on you. That’s why for each of the alternatives that we’ll outline for you, we’ll also go over their pricing model and how it will affect your bottom line.

What are SuperOps’ specializations?

SuperOps’ limitations don’t overshadow its strengths. Two main ones include the all-in-one PSA and RMM capabilities and its simple user interface.

Here’s more information on those capabilities.

1. All-in-one PSA-RMM solution

SuperOps competes with other big names like Atera in the all-in-one IT management category. SuperOps customers on G2 appreciate that they do not have to invest in several different software programs; rather, one subscription gives them access to everything.

2. Simple user interface

SuperOps was built from the ground up with an intuitive user interface in mind. While some G2 users see the features as limited, they appreciate the ease of navigating between them.

The pros and cons of SuperOps: An overview

To summarize, here are the limitations and strengths of SuperOps in a pros and cons list.

The pros:

• SuperOps provides an all-in-one PSA-RMM solution for MSPs (managed service providers)
• SuperOps was built from the ground up with an intuitive user interface

The cons:

• Since SuperOps is relatively new on the market, some features haven’t been fully developed, and customers are experiencing bugs in everyday use
• SuperOps is missing basic features and in-depth features like the RMM, integrations, and billing
• If you have more than 150 endpoints/devices, SuperOps will charge you extra to manage them

The 11 best SuperOps alternatives in 2024

Next, let’s look into the 11 best SuperOps alternatives that fit both MSPs and IT departments.

1. Atera

Atera vs. SuperOps: Key differences

Both Atera and SuperOps offer RMM, PSA, patch management, and billing capabilities. AI features are also integrated into both platforms. While the two offer similar features, Atera’s  RMM offerings distinguish themselves as more powerful.

Atera is designed for both IT departments and MSPs, offering dedicated plans for both. This allows greater flexibility. SuperOps is made entirely for MSPs, meaning IT departments may be unable to take full advantage of its features.

When it comes to AI (artificial intelligence) features, at Atera, we’ve raised the bar with our AI Copilot tool. This brand-new development allows IT technicians to have a trusty AI companion by their sides as they complete tasks more efficiently and effectively than ever. Our AI Copilot can help with ticket resolution, remote session summaries, command-line generation, and even scripting suggestions. It’s integrated with our knowledge base and is always learning and improving! 

If you want to switch IT management platforms, but don’t want to sacrifice the AI advancements that SuperOps has made, you’ll definitely want to consider Atera. Our AI Copilot users are seeing remarkable results, like 10X faster ticket resolution rates – and that in turn contributes to better customer satisfaction and reduced downtime for end users.

Atera and SuperOps use similar pay-per-technician pricing models. The main difference is that SuperOps charges extra if you have over 150 endpoints. With Atera, you can add as many endpoints/devices as you want, with no extra costs involved.

Features and capabilities

Atera and SuperOps share a variety of features that support IT teams and MSPs, such as RMM (remote monitoring and management), PSA (professional service automation), patch management, and ticket tracking. Additionally, both platforms have available third-party integrations that extend the functionality.

Atera integrations (Via Atera)

Despite SuperOps offering integrations, Atera shines in this area by providing more robust integration options.

Both of the platforms offer mobile apps to support customers on the go. Atera’s app features alert monitoring, access to customers, contacts, and devices, ticketing, and more.

User interface and usability

Atera is known for its intuitive user interface and easy onboarding process, which provides 24/7 access to customer service agents.

Atera’s helpdesk ticketing system (Via Atera)

Many SuperOps customers also mention that although the interface is easy to navigate, those on G2 report experiencing bugs on daily usage.

Customer service and support

Both Atera and SuperOps are well-known for their strong customer service and support. In addition to live support agents, both platforms offer a broad selection of online resources that users can navigate at their own pace. SuperOps and Atera each provide blog posts, live and on-demand webinars, and even virtual IT communities where customers can share ideas, troubleshoot, and connect with fellow IT pros. 

Where Atera truly shines, however, is in our ongoing commitment to IT learning and development. We wholeheartedly believe that IT education can be fun for everyone – and that is why we build our one-of-a-kind IT game, which you may have heard of: Apollo IT.
In this celestial adventure, you will get the chance to respond to common IT challenges as you help a spacecraft full of intergalactic travelers get home safely. Our AI bot will correspond with Apollo IT players as they leverage their IT logic and problem-solving skills to resolve these issues and get the astronauts back to home base. Apollo IT can be a great skill-building activity as well as a training resource for new hires.

Pricing and value for money

Unlike most IT management platforms, Atera uses a pay-per-technician pricing model that charges based on the number of technicians you engage. Enterprise customers can request a custom quote, but our standard plans range from $149/month to $219/month per technician.

We also have a 30-day free trial for all new customers, with no credit card required, enabling a better understanding of the product before committing.

SuperOps offers a 21-day free trial. They also use a similar pay-per-technician pricing model, but charge an extra $75 for every extra 150 endpoints added.

SuperOps endpoint package (via SuperOps)

Atera’s tailored pricing plans for IT teams and MSPs are also noteworthy.

Because the requirements of an MSP and an IT department differ, tailoring solutions to both allows for greater customization.

Atera’s G2 Rating: 4.6 out of 5.0 stars (660+ reviews)

SuperOps’s G2 Rating: 4.6 out of 5.0 stars (120+ reviews)

What Atera users are saying on G2:

Atera users on G2 mention the software’s ease of use, facilitated by a single interface for all features. It’s also easy to integrate into any existing IT infrastructure, and Atera provides 24/7 live chat support if any problems arise.

Atera’s Capterra Rating: 4.6 out of 5.0 stars (340+ reviews)

SuperOps Capterra Rating: N/A

What Atera users are saying on Capterra:

Atera’s pricing is based on pay-per-technician, meaning you pay a fixed price no matter how many endpoints/devices you manage. Customers on Capterra mention that Atera offers plenty of features for its fair price.

Atera Pricing:

For IT departments:

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation, contact sales to get the pricing

For MSPs:

• Pro: $129per month, per technician
• Growth: $179per month, per technician
• Power: $209per month, per technician
• Superpower (Enterprise): Custom quotation, contact sales to get the pricing

Get started with Atera on a 30-day free trial with no credit card required.

2. HaloPSA

HaloPSA is designed for MSPs and service providers who need a modern PSA solution. The software includes features like time-tracking, billing, reporting, remote access, project management, and integrations with third-party platforms.

If you’re looking for an out-of-the-box, all-in-one solution, HaloPSA might not provide you with all the features since it lacks remote monitoring and management (RMM) capabilities. HaloPSA can be a suitable alternative for PSA needs, but for capabilities beyond that, look for an alternative like Atera.

G2 Rating: 4.8 out of 5.0 stars (20+ reviews)

Capterra Rating: 4.8 out of 5.0 stars (20+ reviews)

HaloPSA Pricing:

• Starting at $109 per month, per user

3. Domotz

Domotz helps monitor any network, device, and IT infrastructure in real-time from one unified platform. It’s a suitable alternative for both MSPs and IT departments that need only network monitoring capabilities.

Unfortunately, Domotz isn’t able to do much more than network monitoring. However, you can integrate it with Atera to meet the all-in-one IT management needs most IT teams are looking for.

G2 Rating: 4.8 out of 5.0 (80+ reviews)

Capterra Rating: 4.9 out of 5.0 (100+ reviews)

Domotz Pricing:

• Enterprise: Starting at $1,000 per month
• Pro: $35 per month per site

4. Kaseya VSA

Kaseya has a suite of different products, but for MSPs and IT teams, Kaseya VSA is the company’s most popular product. It offers remote monitoring and management (RMM), remote control, patch management, and more.

Kaseya VSA is strong on the RMM side, but if you need PSA capabilities, you’ll need to integrate their other product, Kaseya BMS. The downside of this setup is that customers mention that the products don’t feel well-integrated, making the user experience somewhat confusing.

G2 Rating: 4.0 out of 5.0 (300+ reviews)

Capterra Rating: 4.1 out of 5.0 (200+ reviews)

Kaseya VSA Pricing:

• Custom pricing system in place. Visit their website to learn more.

5. ManageEngine

With its suite of products, ManageEngine caters to MSPs’ IT management needs. One of ManageEngine’s most popular products, Endpoint Central, provides tools for automated patching, asset intelligence, ransomware protection, and remote troubleshooting.

While most SuperOps users are small businesses, Endpoint Central is aimed at enterprise-level companies. This can be seen in their features, which can be complex and require a lot of resources to learn. 

G2 Rating: 4.4 out of 5.0 (800+ reviews)

Capterra Rating: 4.6 out of 5.0 (880+ reviews)

ManageEngine Endpoint Central Pricing:

• Professional: Starting at $104 per month, per technician
• Enterprise: Starting at $124 per month, per technician
• UEM: Starting at $139 per month, per technician
• Security: Starting at $205 per month, per technician

6. Jamf

Jamf Pro is a device management solution that simplifies the deployment, inventory, and security of Macs, iPads, and iPhones. It streamlines the setup process for new devices, automates software updates, and provides remote troubleshooting capabilities.

Since Jamf Pro is part of the Jamf product group, it integrates well with those parent products. For example, you can integrate Jamf Pro with Jamf Protect to secure your endpoints. Because Jamf products are designed for the Apple ecosystem, they don’t work well with other operating systems. If you have both Windows and Apple devices, Jamf may not be the right endpoint management solution for you.

G2 Rating: 4.7 out of 5.0 stars (1,900+ reviews)

Capterra Rating: 4.7 out of 5.0 stars (500+ reviews)

Jamf Pricing:

• Business plan: $14.34 per technician, per month (25 technicians minimum)

7. Datto

Datto mainly aims to provide patch management, remote control, reporting, and automated monitoring tools. Their Autotask PSA product offers PSA functionality for teams that need it.

One of Datto’s strong points is its integration with other platforms, which increased in number when Kaseya acquired the company in 2022. The downside of the acquisition was that it decreased the platform’s quality in other areas—for example, the user interface, which became more clunky.

G2 Rating: 4.5 out of 5 stars (550+ reviews)

Capterra Rating: 4.3 out of 5 stars (20+ reviews)

Datto Pricing:

• Custom pricing available. Contact Datto’s sales team for details.

8. N-able

N-able provides IT teams with all the essential features like RMM, remote access, IT ticketing, and patch management. The features are split between N-able’s numerous products.

N-able’s RMM pricing differs a bit from SuperOps, since they charge entirely based on how many endpoints/devices you have. While both MSPs and IT departments can use the software, it can be expensive if you have dozens of devices to manage. If that is your situation, consider another SuperOps alternative like Atera, which charges per technician.

G2 Rating: 4.3 out of 5.0 (230+ reviews)

Capterra Rating: 4.3 out of 5.0 (70+ reviews)

N-sight Pricing:

• Basic plan: Starting at $99 per month

9. ConnectWise Automate

ConnectWise Automate is a remote monitoring and management (RMM) software that allows IT teams to remotely monitor servers, devices, and other endpoints. It also has patch management, remote access, and reporting and analytics features.

As a SuperOps alternative, its robust capabilities make it similar to ManageEngine. However, that functionality comes with a cost—customers mention that the software has a steep learning curve. Also, the customer service team isn’t necessarily well-educated about the product. If ease of use is a priority for you, consider another ConnectWise alternative.

G2 Rating: 4.1 out of 5.0 (120+ reviews)

Capterra Rating: 4.1 out of 5.0 (130+ reviews)

ConnectWise Automate Pricing:

• Custom quotation: To find out the pricing for ConnectWise Automate, you need to request a quotation from their team

10. Syncro

Syncro is an all-in-one IT management platform that assists managed service providers (MSPs) with automating and streamlining their IT operations. The platform offers RMM and PSA features, as well as help desk ticketing and patch management capabilities.

Syncro is known as a more affordable solution than SuperOps, since they only charge based on how many technicians you have. It’s similar to what Atera offers, but most RMM pricing plans are based on pay-per-endpoint pricing.

G2 Rating: 4.6 out of 5.0 (170+ reviews)

Capterra Rating: 4.7 out of 5.0 (70+ reviews)

Syncro Pricing:

• Basic: $129 per month, per user

11. NinjaOne

NinjaOne is one of the leading RMM solutions for MSPs and IT departments. Its main features include remote monitoring and management, patch management, endpoint security, and a remote control.

While NinjaOne does offer integrations with PSA platforms, that feature isn’t built-in. This makes it a suitable SuperOps alternative for teams that require only RMM and patch management functionality.

G2 Rating: 4.8 out of 5.0 (1,400+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

• Pricing based on custom quotation. To learn more, visit their website.

Selecting an AI-powered, all-in-one IT management alternative

Out of all SuperOps’ alternatives, Atera is the only all-in-one IT management solution powered by AI that also offers competitive pay-per-technician pricing. Our G2 recognition for ease of use and implementation vouches for our platform’s ease of use for beginners and experts alike.

Are you ready to transform how your company handles IT support and achieve up to 10X efficiency gains? It’s easy to get started—simply contact our sales team to discuss your specific needs. Or try Atera yourself with our 30-day free trial!