The Jamf alternatives IT pros are switching to in 2024

Jamf’s reliability and high customization capabilities make it a trusted device management solution for IT organizations. But some organizations may want a more comprehensive all-in-one IT management solution than what Jamf currently offers.

Whether you’re a Jamf customer or simply researching alternative options, this article can shine a light on the marketplace. We’ll review the top Jamf alternatives and analyze their key features, pricing, and customer reviews. But first—let’s look at Jamf’s main strengths and limitations.

What is Jamf?

Jamf specializes in providing Apple device management solutions. One of its main products, Jamf Pro, is designed to help IT organizations manage and secure their Apple devices. IT professionals can use Jamf Pro to automate tasks such as deploying and maintaining software, managing device settings, and handling security incidents.

On the flip side, users report that integrations with Windows, Android, and Linux using Jamf are less seamless. The software is optimized for managing Apple and iOS devices, and users believe that the differences in performance when attempting to use Jamf with other operating systems speak for themselves.

Why look for a Jamf alternative?

After reviewing Jamf user reviews on platforms such as G2 and Capterra, we found its main limitations are: 1) an inefficient user experience; 2) a user interface that can feel overwhelming for new users; 3) slow customer support. Here are more details on those drawbacks.

1. Inefficient user experience

Several Jamf Pro users took to Capterra to report inefficient user experiences. One reviewer details receiving mandatory password resets every 90 days. But Jamf never sends notifications regarding these changes, and the user has to make them in person at their IT department. The same reviewer mentions that the software runs in the background constantly, thus draining the battery of hosting devices.

2. User interface can feel overwhelming to a new user

According to one Capterra user, Jamf’s user interface makes it difficult to find certain features. This experience can be especially difficult for new users. Another Capterra user shares that the deployment process is laborious, making full utilization of Jamf Pro an overwhelming experience. This issue is particularly problematic for companies with limited resources.

3. Long customer support response times

Several G2 users mention that Jamf’s customer support response times are long, and that available training is hard to access. One G2 user describes how a lack of timely customer support intensified his difficulties with figuring out scripting. If you’re new to device management, long wait times for customer support can be a dealbreaker.

Anyone working in the IT space knows the importance of customer support and educational resources. We always suggest considering IT management software options that provide robust customer service opportunities, including 24/7 live support as well as asynchronous resources like knowledge bases, live or on-demand webinars, and even online communities or forums to troubleshoot with other users. And guess what? Atera offers all of this and more. 

What are Jamf’s strengths?

Jamf may have drawbacks, but it also has strengths. Let’s look at what customers appreciate about the product.

1. Reliable device management solution

A Jamf user on G2 praises the software’s reliability for keeping Apple devices up-to-date with the latest software versions and OS patches. The same user appreciates Jamf Pro’s ability to connect anytime, anywhere via an internet connection and/or a mobile device.

2. Easy access to device information

Several users mention that Jamf Pro lets them easily view important device information and adjust their device’s app permissions. One G2 reviewer celebrates how easy it is to add new applications and policies. The reviewer also appreciates the ability to test policies on specific users before deploying them to everyone.

Jamf pros and cons: Takeaways

After looking at Jamf’s customer reviews, these are the main pros and cons of the platform.

The pros:

• Reliable solution for managing and securing Apple devices
• Gives quick access to necessary information for maintaining devices

The cons:

• Inefficient user experience due to high battery usage or other minor issues, such as Jamf not notifying users when they are in need
• The user interface can feel overwhelming for new Jamf users
• Jamf’s customer support is sometimes reported to be slow to respond
• Jamf’s customer support is sometimes reported to be slow to respond
• Limited AI-driven IT developments
• Pay-per-device model makes it challenging to grow and scale efficiently

11 best Jamf alternatives for device management in 2024

Next, let’s review the best Jamf alternatives. For each alternative, we’ll highlight its main features, available pricing, customer reviews, and the reasons why it might be suitable for your organization.

1. Atera

Atera vs. Jamf: Key differences

Atera offers mobile device management (MDM) for all OS. Meanwhile, Jamf focuses entirely on the Apple ecosystem. Atera’s focus is to provide IT professionals with an all-in-one solution for their IT needs; Jamf caters to specific aspects of IT management.

Atera’s all-in-one IT management platform includes remote monitoring and management (RMM), patch management, IT ticketing, Network Discovery, remote access, extensive third-party integrations, and more. Atera is the first IT management platform enabling technicians to be more effective through AI-powered features.

Our AI features are truly a standout component of our product. At Atera, we have recently premiered our AI Copilot tool, which can help IT technicians with a range of different tasks such as ticket resolution, remote session summarization, scripting suggestions, command-line generation, and so much more. Some users have even seen up to 10X faster ticket resolution speeds, which also helps increase customer satisfaction for your end users. We’ll dive deeper into our AI capabilities in just a moment… 

Atera and Jamf adhere to different pricing models. Atera charges pay-per-technician; Jamf charges pay-per-device. This means Atera’s price remains constant no matter how many devices you manage. But if you use Jamf and manage dozens of devices, the cost can add up quickly.

Features and capabilities

Atera is the first IT management platform powering its features with AI through Atera Copilot. This capability improves nearly all aspects of IT management—from ticketing to scripting to troubleshooting problems—with real-time suggestions. Like many IT management solutions, Jamf and Atera offer IT scripting capabilities. But Atera takes it a step further with AI script recommendations. Users simply give the tool instructions and receive automatically generated scripts.

Atera’s AI script generator

Atera’s AI ticketing is another AI-powered area. With auto-generated ticket summaries, auto-generated responses, and solutions suggestions, IT staff can increase their efficiency and streamline their focus on more strategic initiatives.

In addition to our AI-powered capabilities, Atera has further enhanced our functionality with a rich library of third-party integrations. These integrations cover areas ranging from security to remote access and from calendars to billing. Some of our customers’ favorite options include Emsisoft, Webroot, Bitdefender, Ironscales, Splashtop, AnyDesk, IT Glue, Chocolatey, and other IT staples. We even have Quickbooks and Xero integrations to make billing a breeze!

User interface and usability

Atera is known for its intuitive user interface. (In fact, it won G2 recognition for ease of use and implementation.) One G2 user describes how Atera wins as the most intuitive software he has used in 20+ years in IT.

Atera’s admin dashboard

For MSPs, creating new customer profiles with Atera is simple, and IT departments can get new users up and running quickly. If you need assistance during or after the process, Atera offers 24/7 live chat support.

Both Atera and Jamf have strong IT communities where users can troubleshoot problems and discuss them with other IT professionals in the field. Atera offers the additional bonus of access to an extensive knowledge base, with different self-help materials to guide you.

Atera has also doubled down on its commitment to IT learning and education with our new and exciting IT game, Apollo IT. In this intergalactic IT adventure, you will get the chance to hone your logic and problem-solving skills by responding to IT challenges proposed by our specially programmed AI bot. It is an incredible tool for new hires and seasoned IT veterans alike. You could even try using it as a team-building tool to prompt some friendly competition in the office!

Pricing plans and value for money

Atera uses a pay-per-technician pricing model where users pay a fixed price, no matter how many devices/endpoints they manage. Atera users on G2 consistently appreciate this aspect. They mention achieving significant cost savings when switching to Atera from competitor solutions.

Atera’s standard pricing plans for IT departments range from $149 to $199 per month. For MSPs, that range is $129 to $209 per month. Enterprise customers can receive a custom quotation for more tailored offerings.

Jamf, on the other hand, uses a pay-per-device structure. That means the price increases as more devices are added to the platform. This makes scaling less predictable and can lead to quickly inflating costs.

Atera’s G2 Rating: 4.6 out of 5 stars  (660+ reviews)

Jamf’s G2 Rating: 4.7 out of 5 stars (1,600+ reviews)

What Atera users are saying on G2:

Numerous G2 users appreciate Atera’s ease of use. One G2 reviewer highlights how easy it is to set up new technicians, leading to significantly reduced training time. If there are any problems during the setup, Atera’s 24/7 support team is there to assist.

Atera’s Capterra Rating: 4.6 out of 5 stars (300+ reviews)

Jamf’s Capterra Rating: 4.7 out of 5 stars (1,900+ reviews)

What Atera users are saying on Capterra:

One Capterra reviewer shares how he pulled 14-hour shifts without the support of a well-functioning tool. Once he started using Atera, his job became extremely less time intensive–he could see a report for an hour and check that everything was working properly. The same reviewer appreciates Atera’s ease of use and ability to automate 90% of his previous IT management tasks.

Atera Pricing:

Pricing plans for IT departments:

• Professional: $149 per month, per technician
• Expert: $169 per month, per technician
• Master: $199 per month, per technician
• Enterprise: Custom quotation; contact sales to get pricing

Pricing plans for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation. Contact sales for pricing.

Get started with Atera on a 30-day free trial, no credit card required.

2. ManageEngine Mobile Device Manager Plus

ManageEngine Mobile Device Manager Plus is an MDM solution designed for IT organizations that need to manage and secure mobile devices including smartphones, tablets, and laptops. Unlike Jamf, ManageEngine offers support for various operating systems including Apple, Android, Windows, and Chrome.

Mobile Device Manager Plus is part of ManageEngine’s product group and can be integrated internally for more capabilities. For example, users can integrate it with ManageEngine RMM Central for remote monitoring and management capabilities. If paying multiple subscriptions isn’t a limiting factor, this may be a viable IT management option.  – however, it may also be worth considering an all-in-one solution like Atera. 

G2 Rating: 4.5 out of 5.0 stars (240+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (730+ reviews)

ManageEngine Mobile Device Manager Plus Pricing:

• Free edition: Suitable for small-scale mobile device management
• Standard edition: Starts at $495 for 50 devices
• Professional edition: Starts at $895 for 50 devices

3. NinjaOne

NinjaOne is a remote monitoring and management (RMM) solution for IT departments and MSPs. It offers mobile device management for Android and Apple devices, as well as other features like patch management, IT ticketing, reporting and analytics, and integrations with third-party software.

Similarly to Jamf, NinjaOne charges its customers based on pay-per-device/endpoint. The drawback of this is the high cost of managing many devices. A few other IT management solutions, including Atera, offer pay-per-technician pricing. Depending on a user’s needs, the pay-per-technician model may be more cost-effective.

G2 Rating: 4.7 out of 5.0 (1,400+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

• Pricing is based on custom quotation. To learn more, visit their website.

4. Kandji

Kandji is a suitable Jamf alternative for Mac and other Apple devices. It’s similar to Jamf in the sense that it’s generally used by mid-sized and enterprise businesses that need advanced automation capabilities and device and user policy compliance.

According to G2 users, Kandji’s biggest drawback is its inability to integrate and manage Windows devices. Kandji focuses entirely on Apple device management, which requires separate software solutions for non-Apple technology. One reviewer points out that this complicates device management workflow and increases costs.

G2 Rating: 4.7 out of 5.0 stars (440+ reviews)

Capterra Rating: 4.8 out of 5.0 stars (70+ reviews)

Kandji Pricing:

• Custom quotation. To learn about Kandji’s pricing, contact their sales team.

5. Addigy

Addigy is an IT management platform designed for managing Apple devices including Macs, iPads, iPhones, and Apple TVs. Some of its main features include automated device enrollment, configuration and application management, patch management, and security and compliance features. Addigy also helps IT organizations maintain compliance with industry regulations through continued monitoring and reporting.

Like Jamf, Addigy provides integrations with Apple ecosystem products, such as Apple Business Manager, for automated enrollment and device management.

G2 Rating: 4.5 out of 5.0 stars (200+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (10+ reviews)

Addigy Pricing:

• Pricing is based on a custom quote available on Addigy’s website.

6. GoTo Resolve

GoTo Resolve is an all-in-one IT management solution for SMBs, IT departments, and MSPs. Some of its main features include RMM, MDM, IT asset management, help desk and ticketing, remote access, and IT automation features. The MDM feature set includes app installation and management, remote app administration, and real-time reporting on critical system updates.

The mobile device management (MDM) features of GoTo Resolve are an add-on users must purchase in addition to the basic subscription. Depending on your budget, this could be considered a disadvantage.

G2 Rating: 4.4 out of 5.0 (430+ reviews)

Capterra Rating: 4.4 out of 5.0 (200+ reviews)

GoTo Resolve Pricing:

• Remote Access: $23 per month for 25 devices
• Remote Support Plus: $44 per month for 100 devices
• Standard: $57 per month
• Premium: Custom pricing available on the GoTo Resolve website

Mobile device management is an add-on for both GoTo Resolve’s Standard and Premium plans. It is not available for the Remote Access and Remote Support Plus plans.

7. Ivanti Neurons for MDM

Ivanti Neurons for MDM is an Ivanti product that helps IT departments manage devices for iOS, iPadOS, Android, macOS, ChromeOS, and Windows operating systems. It integrates with Google Zero-Touch enrollment, Windows AutoPilot, and Apple Business Manager for automated device enrollment.

To enhance the functionality of Ivanti Neurons for MDM, you can integrate it with other Ivanti products, such as Ivanti Neurons for UEM, to get endpoint management functionality. Ivanti is known for its robust capabilities. However, its costs add up quickly if you use several of its products.

G2 Rating: N/A (not enough reviews)

Capterra Rating: 4.3 out of 5.0 stars (20+ reviews)

Ivanti Neurons for MDM Pricing:

• Custom pricing. To get the pricing, fill out your details on Ivanti’s website.

8. N-able N-central

N-able’s product N-central offers device management features for Apple devices. Similar to most Apple device management solutions, N-central enables automated device enrollment through Apple Business Manager integration. It also features patch management, remote monitoring and management (RMM), automated scripting, endpoint security features, and more.

N-able creates multiple products for different purposes. This flexibility makes it attractive to users who don’t mind paying for multiple subscriptions.

G2 Rating: 4.3 out of 5.0 stars (360+ reviews)

Capterra Rating: 3.9 out of 5.0 stars (40+ reviews)

N-able pricing:

• Pricing is based on custom quotation. Visit their website to learn more.

9. Mosyle

Mosyle offers mobile device management for Apple devices, and it is aimed at IT departments and MSPs. Its key features include automated device enrollment, application management, patch management, and security and compliance. It also hosts a self-service portal for endpoint users to install approved applications and troubleshoot basic problems.

Mosyle does not support all operating systems. If you need to manage devices for Windows, ChromeOS, or Linux, you will need to explore other options.

G2 Rating: 4.6 out of 5.0 stars (40+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (60+ reviews)

• Mosyle Business Free: Free for up to 30 devices
• Mosyle Fuse: $3 per device/month for MacOS. $1.50 per device/month for iOS, iPadOS, and visionOS. A minimum of 30 licenses required.

Mosyle Business Premium: $1 per device/month for Mac, iPhone, iPad, and visionPro. A minimum of 30 licenses required

10. Miradore

Miradore is a mobile device management (MDM) solution that helps organizations manage, secure, and control their mobile devices across all operating systems. Miradore has many device security features, including the ability to enforce passcodes, lock and wipe lost devices, encrypt work data, and more. Users can also control the use of devices across an organization and manage applications remotely.

Miradore has numerous automation capabilities—such as its business policy feature—which enable quick enrollment and configuration of devices.

G2 Rating: 4.6 out of 5.0 stars (110+ reviews)

Capterra Rating: 4.4 out of 5.0 stars (150+ reviews)

Miradore Pricing:

• Free: Free for basic mobile device management
• Premium: Starting from $50/month for 15 devices
• Premium+: Starting from $71.25/month for 15 devices

11. Microsoft Intune

Microsoft Intune provides users with a single platform for managing apps, mobile devices, and other virtual endpoints. Its main features include device and application management, remote access and configuration, policy enforcement, and security features for protecting company information.

One of Intune’s strengths is that it belongs to the Microsoft product family and integrates well with other Microsoft products: for instance, Microsoft 365, Configuration Manager, and Endpoint Analytics.

G2 Rating: 4.5 out of 5.0 stars (200+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (30+ reviews)

Microsoft Intune Pricing:

• Microsoft Intune Suite plan: Starting at $10 per month per technician

AI-powered all-in-one IT management: Only with Atera

In addition to providing mobile device management for all OSs, Atera offers remote monitoring and management (RMM), patch management, network discovery, and IT ticketing capabilities—all powered by AI through Atera’s AI Copilot.

Atera’s AI Copilot paves a new path for managing an organization’s IT needs. For example, Atera’s AI ticketing system provides auto-ticket summaries, responses, suggestions, and an automated script generator. With AI-powered support, Tier-1 techs become Tier-2 techs, and senior techs have more time for strategic tasks.

Saved time translates into saved money. To improve on that equation, Atera allows IT teams to manage their organization’s needs with a single platform and a single subscription. This results in more savings, while also providing the functionality most IT organizations require. If you’d like to try Atera for yourself, contact our sales team for a demo or try a 30-day free trial.