The HaloPSA alternatives IT pros are switching to in 2024

For MSPs and corporate IT departments alike, selecting the right IT management platform is crucial. The right choice can significantly enhance operational efficiency, address current challenges, and drive the achievement of desired outcomes.

HaloPSA has been a notable option in the saturated IT software market, particularly for managed service providers (MSPs). However, many IT professionals are now seeking alternative solutions for a variety of reasons.

To help you find an alternative, we have created a list of the 11 best HaloPSA alternatives in 2024. Before reviewing the alternatives, let’s examine HaloPSA, its limitations, and its strengths.

What is HaloPSA?

HaloPSA markets itself as an all-in-one PSA platform specifically designed for MSPs. The main features of the platform include a help desk ticketing system, sales CRM, project and task management, billing, and contract management.

Let’s clear something up right off the bat; HaloPSA is not an RMM (remote monitoring and management) software. If you are looking for a more comprehensive option that combines PSA and RMM capabilities, HaloPSA might not be the best choice for you and your needs. Let’s explore what HaloPSA has to offer – and where it falls short – as well as the top HaloPSA competitors on the market today.

Why look for a HaloPSA alternative?

To identify HaloPSA’s main limitations, we examined customer reviews and conducted our own research. After this, we found that the main limitations of the platform are a long learning curve, complex user interface, and missing features in the cloud version.

Let’s discuss each of these in more detail.

1. Long learning curve

Although most of HaloPSA’s features are highly customizable, according to G2 users, there is a long learning curve due to a lack of documentation and other asynchronous support materials. The lack of guidance can be a dealbreaker for IT teams new to IT management platforms.

2. Complex user interface

Customers on Capterra mention that HaloPSA has a complex user interface since you can perform the same tasks in several different locations, and the configuration of tickets is confusing. This further extends the onboarding process, which is already lengthy and can be confusing for both IT technicians new to the game and experts alike.

While HaloPSA doesn’t have bad customer reviews overall, the confusing and difficult user interface is what most commonly leads to frustration for their users and can make it difficult to use to the software to its fullest extent.

3. Missing features in the cloud version

HaloPSA offers a Windows desktop app and a cloud-based version, but customers on Capterra mention that many features can only be accessed via the desktop app. The cloud version is also not as intuitive as the desktop version.

4. Lack of asynchronous resources

Additionally, some Capterra users have shared that the HaloPSA resource base is lacking. One user shared that the guides were not as in-depth as they could be, which also explains the difficulty of use with the user interface. As you look into PSA software, consider prioritizing options with a robust asynchronous resources like a knowledge base, live and/or on-demand webinars, blog posts, and an online community.

What are HaloPSA’s strengths?

HaloPSA is criticized for having a long learning curve, but the software has its strengths, too.

Here are two things customers liked about HaloPSA.

1. Powerful PSA capabilities

HaloPSA’s features can be complex, but once you learn them, they offer much functionality. Depending on what you want, the complexity can be an advantage or a drawback, which is something customers note on G2.

2. Available ticketing system

Customers on TrustRadius appreciated HaloPSA’s ticketing system for its effectiveness. HaloPSA does offer basic ticketing functionality, but alternatives like Atera excel by offering AI-powered ticketing that improves IT efficiency by 10X.

If you want to harness the power of AI-driven IT, it is worth exploring alternatives to HaloPSA. AI has made major waves in IT ticketing systems. At Atera, for example, our AI Copilot tool has allowed IT teams to improve ticket resolution rates, easily summarize remote sessions and tickets, generate scripts, and even troubleshoot devices in real-time. While HaloPSA has received strong reviews on its ticketing system, there is always room for growth and development in this space, and a ticketing system that reduces busy work is always a win!

HaloPSA pros and cons: Takeaways

To conclude the two previous sections, here are the pros and cons of HaloPSA.

The pros:

• HaloPSA offers robust customizability for its PSA features
• The available ticketing system is known to be effective

The cons:

• Their collection of support resources isn’t as thorough as it should be
• HaloPSA has demonstrated limited developments in harnessing the power of AI in IT, leading to competitors like Atera edging it out when it comes to ticket resolution

11 best HaloPSA alternatives for MSPs and IT departments

Next, let’s review the 11 best HaloPSA alternatives that suit both MSPs and IT departments.

1. Atera

Atera vs. HaloPSA: Key differences

Both Atera and HaloPSA offer similar PSA functionalities, including help desk and ticketing, billing, reporting, and analytics. Out of the two, Atera is the only one that extends functionality to RMM and remote access capabilities. Atera also uses AI to help technicians be more efficient.

Atera offers dedicated plans for both MSPs pricing and plans IT departments, allowing us to cater to both groups’ needs more effectively. HaloPSA is made entirely for MSPs (managed service providers), which means IT departments may find many features not as relevant for them.

Atera offers 24/7 live chat assistance, so users can get help immediately if they encounter any problems. HaloPSA doesn’t provide much public information on their customer support, making it difficult to compare to Atera’s.

However, some users have commented on the lack of asynchronous resources making it difficult to solve issues on your own, making it a necessity to contact support.

1. Features and capabilities

Atera is truly an all-in-one IT management platform that offers RMM, PSA, Network discovery, and remote access capabilities, all in a single platform.

Additionally, Atera offers integrations with third-party platforms that further extend the functionality. We have a broad range of third-party integrations in high-demand categories like security, backup, billing, PSA, remote access, and more. Here is a peek at some our users’ favorite integrations from our robust library: 

• Security: Emsisoft, Bitdefender, Ironscales, Keeper, Cynet, ESET, Threatdown, Webroot
• Remote Access: Splashtop, AnyDesk, TeamViewer, ScreenConnect
• Backup: Acronis, Axcient
• SSO: DUO, OKTA
• Billing: Quickbooks, Xero,

Other: IT Glue, Domotz, Google Calendar, Office 365, Chocolatey, Azure AD, Homebrew, Looker, ScalePad, Zomentum

In terms of features, HaloPSA only includes PSA functionality. Halo has IT service management (HaloITSM) and service desk (Halo Service Desk) products as part of its product family, but these come with an additional cost.

2. User interface

Atera is known for its intuitive user interface and has even won a G2 recognition for ease of use and implementation.

Related to the user interface, one of Atera’s customers mentioned this:

• “Since day one, the interface of Atera has been intuitive. I am also impressed by the accuracy and ease of use of the features.” (Via Capterra)

Atera’s customers appreciate the ease of navigating around, and if they face problems, they can quickly contact customer support.

Screenshot of Atera’s admin dashboard (via Atera)

We also provide customers with self-help materials, such as our extensive knowledge base, which further assists them in navigating the platform.

We have even raised the bar on ongoing IT education and training with numerous resources such as our live and on-demand webinars and our unique IT game, Apollo IT. When you play Apollo IT, you will be transported to an intergalactic environment where you will be able to hone your IT problem-solving skills while participating in fun challenges and corresponding with our specially programmed AI bot. 

Apollo IT is a fun way for seasoned veterans and new IT hires alike to refresh their logic and problem-solving abilities. It can be a great tool to make team training fun as well! Check it out right here… but don’t be surprised if you can’t pull yourself away from the game!

Reviews of HaloPSA’s interface are more varied; some customers mention the software is complex to use on an everyday basis and it has a steep learning curve. HaloPSA does offer a knowledge base to help customers navigate around, but customers mention it’s not very comprehensive.

3. Value for money

Unlike most RMM pricing plans, Atera charges based on pay-per-technician. We’re known for our transparent pricing, and we show all of our plans publicly on our website.

Our standard plans range from $129/month to $209/month per technician, while enterprise clients can request a custom quote for customized plans.

HaloPSA also charges based on pay-per-technician with pricing plans starting from $119 per user/month. One major drawback of HaloPSA’s pricing plans is that they require you to select a minimum of 10 users from the get-go.

HaloPSA’s 10 user minimum (via HaloPSA)

Therefore, to start using HaloPSA, you must spend at least $1,190 monthly. That’s a big difference when you realize you only need to spend $129 per month to get started with Atera. At Atera, there are no minimum user requirements, making it perfect for smaller teams with fewer technicians.

Atera’s G2 Rating: 4.6 out of 5 stars (600+ reviews)

HaloPSA’s G2 Rating: 4.8 out of 5 stars (20+ reviews)

What Atera users are saying on G2:

Atera users on G2 appreciate the simplicity Atera provides. Setting new technicians up is simple, and they are quickly trained to use the software, so they’re operational in as little as an hour.

Atera’s Capterra Rating: 4.6 out of 5 stars (340+ reviews)

HaloPSA’s Capterra Rating: 4.8 out of 5 stars (20+ reviews)

What Atera users are saying on Capterra:

Atera can be used by one-man IT departments as well as larger enterprises, which was appreciated by Capterra users. Thanks to Atera’s pay-per-technician pricing model, you pay a fixed price regardless of the number of endpoints/devices you manage.

Atera Pricing:

For IT departments: 

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation; contact sales to get pricing

For MSPs:

• Pro: $129per month, per technician
• Growth: $179per month, per technician
• Power: $209per month, per technician
• Superpower (Enterprise): Custom quotation; contact sales to get pricing

2. SuperOps

SuperOps helps MSPs manage their client’s IT infrastructure with its PSA-RMM functionality. A key advantage of SuperOps over HaloPSA is the RMM functionality, which is unavailable in HaloPSA. Similarly to Atera, SuperOps uses AI to provide features such as auto ticket summaries.

Since SuperOps was founded in 2020, customers still encounter bugs regularly, which many criticize as its main disadvantage. For the same reason (that SuperOps is a relatively new product), its RMM capabilities are limited and its integrations are not very extensive.

G2 Rating: 4.6 out of 5.0 stars (120+ reviews)

Capterra Rating: n/a

SuperOps Pricing:

• Starting at $129 per month for the unified PSA and RMM package

3. Syncro

Syncro is a PSA, RMM, and remote access software designed specifically for MSPs. Syncro is known as a cost-effective solution. Similarly to Atera, it uses a pay-per-technician pricing model, so you can have as many endpoints/devices as you want with no extra cost.

One reason small businesses prefer Syncro is its simple features. This can benefit small IT departments that only need basic functionality. When it comes to more advanced workflows, Syncro’s capabilities may not be enough. If this describes you, you may want to look for another alternative with more advanced customizability and pay-per-technician pricing, like Atera.

G2 Rating: 4.5 out of 5.0 stars (120+ reviews)

Capterra Rating: 4.7 out of 5.0 stars (70+ reviews)

Syncro Pricing:

• Basic: $139 per month, per user

4. Kaseya BMS

One of Kaseya’s most popular products, Kaseya BMS provides PSA features such as help desk, CRM, billing, and reporting tools. Similar to what HaloPSA provides, Kaseya’s BMS is marketed primarily as MSP software and may not be suitable for corporate IT departments.

Kaseya exhibits a similar drawback to that of HaloPSA, which is its complex user interface. Customers mention that Kaseya is in need of a significant overhaul to compete with more modern alternatives. If an intuitive user interface is a must-have for you, consider another HaloPSA alternative, like Atera.

G2 Rating: 4.3 out of 5.0 stars (430+ reviews)

Capterra rating: 4.4 out of 5.0 (200+ reviews)

Kaseya BMS Pricing:

• Based on custom quotation. To get the pricing, you can request a demo from Kaseya’s website.

5. GoTo Resolve

GoTo Resolve is an IT management software that offers RMM, ticketing, help desk reporting, patch management, and automation features. The software is specifically designed for small and medium-sized businesses.

One of the strongest points of GoTo Resolve is its ease of use. IT professionals seeking a HaloPSA alternative will find GoTo Resolve more user-friendly. This is mainly because most GoTo Resolve features, like RMM and ticketing, are relatively basic. If you want robust customizability, the basic features of GoTo Resolve may also be a downside.

G2 Rating: 4.4 out of 5.0 (430+ reviews)
Capterra rating: 4.4 out of 5.0 (200+ reviews)

GoTo Resolve Pricing:

• Remote Access: $23 per month
• Report Support Plus: $44 per month
• Standard: $57 per month
• Premium: Custom pricing, contact the GoTo Resolve sales team

6. NinjaOne

NinjaOne enables IT teams and MSPs to monitor and manage servers, endpoints, and devices remotely, perform patch management, and access devices remotely. As a HaloPSA alternative, it’s known for its RMM capabilities.

NinjaOne doesn’t have built-in PSA capabilities, but they do offer integrations with different PSA software. If you’re looking for a HaloPSA alternative with a built-in PSA, you have to look for another NinjaOne alternative. 

G2 Rating: 4.8 out of 5.0 (1,400+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

• Pricing is based on custom quotation. To learn more, visit their website.

7. N-able

N-able’s most popular product, N-central RMM, assists IT professionals in monitoring, managing, and securing their networks, servers, and endpoints. They also have other products. N-able MSP Manager offers functionality similar to HaloPSA, with features like a help desk and ticketing, time tracking, billing, and reporting.

If you’re looking for an all-in-one IT management alternative, which Atera offers, N-able might not be the right solution. The features are split between their different products, and customers mention that they don’t feel very integrated.

G2 Rating: 4.3 out of 5.0 stars (360+ reviews)

Capterra Rating: 3.9 out of 5.0 stars (40+ reviews)

N-central Pricing:

• The company does not make its pricing available publicly; pricing is based on custom quotations. To get the pricing, request a quote from N-able’s website.

8. Datto

Datto’s main objective is to provide IT professionals with products that help streamline their IT management workflows. Two of their most popular products include DattoRMM and Autotask PSA, which offer RMM and PSA capabilities, ticketing, patch management, and reporting.

Despite offering an all-in-one IT management solution, the quality of the platform has decreased after Kaseya acquired it, according to many user reviews. This can be mainly seen in the user interface that has become clunky, according to G2 users.

G2 Rating: 4.5 out of 5 stars (550+ reviews)

Capterra Rating: 4.3 out of 5 stars (20+ reviews)

Datto Pricing:

• Custom pricing is available. Contact Datto’s sales team to get the pricing.

9. ConnectWise

ConnectWise’s main features include cybersecurity management, unified monitoring and management, PSA, patch management, and RMM features. The features are divided into ConnectWise’s different products.

From ConnectWise’s suite of products, ConnectWise PSA offers PSA functionality and is the closest alternative to HaloPSA. The platform is known for its robust functionality, which may benefit larger teams. Despite its advantages, ConnectWise has some drawbacks, including an outdated user interface, which many users have complained about.

G2 Rating: 3.9 out of 5.0 (480+ reviews)

Capterra Rating: 4.1 out of 5.0 (240+ reviews)

ConnectWise PSA Pricing:

• Custom quotation: ConnectWise does not make its pricing available publicly. To get a custom ConnectWise quote, reach out to the company’s sales team. 

10. ManageEngine

ManageEngine offers a suite of products for IT professionals. An alternative to HaloPSA from ManageEngine is their ServiceDesk Plus MSP product, which is designed for MSPs who need help desk management, asset management, reports, and billing features.

To expand your capabilities, you can integrate other ManageEngine products, such as RMM Central for RMM, network discovery, and patch management. The main downside of this is the high cost of integrating different ManageEngine products together. However, this may be a suitable option for enterprises with more resources.

G2 Rating: 4.2 out of 5.0 (220+ reviews)

Capterra Rating: 4.4 out of 5.0 (200+ reviews)

ManageEngine ServiceDesk Plus Pricing:

Enterprise: $67 per technician per month
Standard: $13 per technician per month
Professional: $27 per technician per month

11. Naverisk

Naverisk’s all-in-one IT solution offers remote monitoring and management, PSA, service desk, patch management, and automation tools. In terms of HaloPSA alternatives, Naverisk is most similar to Atera because it offers a full set of IT management features.

Naverisk’s main drawback is its ticketing system. Many G2 users mention that it is clunky to navigate around, and it’s hard to find old tickets. Also, Naverisk charges based on a pay-per-device model, which can quickly add up for teams with many devices. Atera’s pay-per-technician pricing mode, on the other hand,l may be more realistic for companies looking to grow and scale.

G2 Rating: 4.7 out of 5.0 stars (60+ reviews)

Capterra Rating: 4.8 out of 5.0 stars (90+ reviews)

Naverisk Pricing:

• Based on a custom quote. Prices start at $110 per month.

Choosing the right HaloPSA alternative

Ultimately, the right HaloPSA alternative depends on your company’s unique needs.

Some IT professionals may only need professional services automation (PSA) capabilities. Yet, the most suitable solution for most IT teams is an all-in-one IT management platform that includes RMM, PSA, and remote access capabilities – as well as AI powerups.

Among the all-in-one IT management solutions, there’s only one that includes Action AI – Atera. 

Atera covers the needs of both MSPs and IT departments with tailored pricing plans for both. Atera also uses AI, so technicians can resolve tickets 10X faster, and 50% of tickets can even be resolved without their involvement, freeing up their time for more strategic projects.

Atera offers a 30-day free trial with no credit card required.