The HaloPSA alternatives IT pros are switching to in 2025

For MSPs and corporate IT departments alike, selecting the right IT management platform is crucial. The right choice can significantly enhance operational efficiency, address current challenges, and drive the achievement of desired outcomes.

HaloPSA has been a notable option in the saturated IT software market, particularly for managed service providers (MSPs). However, many IT professionals are now seeking alternative solutions due to the platform’s limitations.

To help you find an alternative, we have created a list of the 11 best HaloPSA alternatives in 2025. Before reviewing the alternatives, let’s examine HaloPSA, its limitations, and its strengths.

What is HaloPSA?

HaloPSA markets itself as an all-in-one PSA platform specifically designed for MSPs. The platform’s main features include a help desk ticketing system, sales CRM, project and task management, billing, and contract management.

Let’s clarify something right off the bat: HaloPSA is not RMM (remote monitoring and management) software. If you are looking for a more comprehensive option that combines PSA and RMM capabilities, HaloPSA might not be the best choice for you and your needs. 

Next, let’s explore what HaloPSA has to offer – and where it falls short – as well as the top HaloPSA competitors on the market today.

Why look for a HaloPSA alternative?

To identify HaloPSA’s main limitations, we examined customer reviews and conducted our own research. After this, we found that the platform’s main limitations are a lack of a mobile app, ineffective customer support, and a lack of AI advancements from HaloPSA.

Let’s look at each limitation in more detail.

1. The mobile app is not fully-fledged

HaloPSA offers an app for performing IT management tasks on the go, but users say it’s not fully featured, and you must use the browser version if you want to perform “90% of your needs.” 

This has been a highly requested feature from HaloPSA customers since 2023 on their feature suggestion board:

Many Reddit users also shared their concerns about the mobile app. One HaloPSA user on Reddit said, “The mobile app honestly may as well not exist. There is next to no functionality within it. Technicians cannot start and stop timers from it/easily enter time.”

HaloPSA review via Reddit

As you look for a HaloPSA alternative, look for one with a fully featured mobile app, especially if you have technicians who heavily rely on their phones for ticketing and IT management.

2. Customer support is slow

HaloPSA offers limited information regarding customer support, and according to many users, the waiting times after sending support tickets are long.

One Reddit user said, “After reading many positive reviews about HaloPSA, we decided to start a trial and set it all up ourselves. We hit a wall during the initial setup, so naturally, we sent them a support ticket. Nearly 48 hours later, no response.”

HaloPSA review via Reddit

To this, another Reddit user responded the following:

HaloPSA review via Reddit

As you look into PSA software, we suggest prioritizing options with 24/7 customer support, along with self-support resources like a knowledge base, live and/or on-demand webinars, blog posts, and an online community.

This ensures an easy onboarding process for you and any upcoming technicians.

3. Some integrations are not working

Looking at HaloPSA’s integrations page, we can see that the number of integrations is quite extensive (around 200). However, users mention that many of the integrations aren’t working properly.

The below Reddit user commented on the Teams integration, which didn’t work properly. The user said, “On the first connection, we often (70-90% of the time) get a circling blue logo for up to a minute before it loads.”

HaloPSA review via Reddit

Another user commented that the Teams integration works for them but not for end users.

Another Reddit user also commented on HaloPSA’s Quickbooks integration, which, according to her, calculates the amount of billed hours incorrectly:

HaloPSA review via Reddit

Strong third-party integrations for your PSA solution are extremely important if you rely on third-party products. When comparing HaloPSA alternatives, look for different security, automation, accounting, billing, network monitoring, and backup integrations. 

4. Minimal AI advancements

As of 2025, HaloPSA hasn’t implemented any AI features to help its users be more efficient. HaloPSA customers have complained about this, as alternatives, such as Atera, have already expanded their AI across the entire platform.

One HaloPSA user on Reddit said, “HaloPSA announced an AI feature a year ago, and I was quite excited. We implemented an action button so OpenAI could clean up the email, which has never worked, and it has been sitting with HaloPSA development support for over 6 months.”

If you want to harness the power of AI-driven IT, it is worth exploring alternatives to HaloPSA. AI has made major waves in IT ticketing systems. At Atera, for example, our AI Copilot tool has allowed IT teams to improve ticket resolution rates, easily summarize remote sessions and tickets, generate scripts, and even troubleshoot devices in real-time.

What are HaloPSA’s strengths?

HaloPSA is criticized for having a long learning curve, but the software has its strengths, too.

Here are two things customers liked about HaloPSA.

1. Provide better customer service

HaloPSA offers key PSA capabilities, such as ticketing, billing and contracts, basic automation, and end-user support. According to a Capterra user, these capabilities have helped them to provide better customer service for their clients.

2. Available ticketing system

HaloPSA users appreciate the ticketing system, which lets users handle end-user support requests. A Capterra user mentioned, “The ticketing system shows all updates and sends reminders if you have something pending.”

Although HaloPSA customers appreciated this, alternatives like Atera excel by offering AI-powered ticketing that improves IT efficiency by 10X. While HaloPSA has received strong reviews on its ticketing system, there is always room for growth and development in this space, and a ticketing system that reduces busy work is always a win!

HaloPSA pros and cons: Takeaways

To conclude the two previous sections, here are the pros and cons of HaloPSA.

The pros:

• HaloPSA’s features allow users to provide better customer service
• The available ticketing system is known to be effective

The cons:

• HaloPSA’s mobile app is not fully-fledged, and technicians need to rely on the cloud version
• Customer support is known to be slow at times
• HaloPSA’s integrations with Quickbooks and Teams haven’t been working like they should for all customers
• HaloPSA has demonstrated limited developments in harnessing the power of AI in IT, leading to competitors like Atera edging it out when it comes to ticket resolution

11 best HaloPSA alternatives for MSPs and IT departments

Next, let’s review the 11 best HaloPSA alternatives that suit both MSPs and IT departments.

1. Atera

Atera vs. HaloPSA: Key differences

1. Key features: Both Atera and HaloPSA offer similar PSA functionalities, including help desk and ticketing, billing, reporting, and analytics. Out of the two, Atera is the only one that extends the functionality to RMM and remote access capabilities. Atera also uses AI to help technicians be more efficient.

2. Pricing plans: Atera offers dedicated plans for MSPs and IT departments, allowing us to more effectively cater to both groups’ needs. HaloPSA is made entirely for MSPs (managed service providers), which means IT departments may find many features less relevant to them.

3. Customer support: Atera offers 24/7 live chat assistance, so users can get help immediately if they encounter any problems. HaloPSA doesn’t provide much public information on its customer support, making it difficult to compare it to Atera’s. However, some users have commented on the lack of asynchronous resources, making it difficult to solve issues on your own, making it a necessity to contact support.

4. Mobile app: Atera offers a fully-fledged mobile app, where technicians can access customer contacts and devices, manage tickets, remotely access devices, and more. HaloPSA has a mobile app, but reviewers say they still need to rely on the browser app to perform critical tasks.

5. AI advancements: Atera is the first IT management platform powered by Agentic AI, called Action AI™. Whether you’re managing tickets, troubleshooting device issues, or generating scripts, Atera’s AI is there to assist you in real time and minimize the amount of manual work. In comparison, according to HaloPSA’s website, there are no AI capabilities available.

Tip: For more differences, read our Atera vs. HaloPSA comparison guide.

1. Features and capabilities

Atera is truly an all-in-one IT management platform that offers RMM, PSA, ticketing, patch management, Network discovery, and remote access capabilities, all in a single platform. 

Atera’s features are powered by Atera’s AI Copilot, which helps with ticket management, script generation, remote session summaries, device troubleshooting, and much more. It summarizes tickets, provides response suggestions, and even deploys the right PowerShell scripts to fix the issue automatically.

“Add AI Copilot ticket summary gif”

Additionally, Atera offers integrations with third-party platforms that further extend the functionality. 

We have a broad range of third-party integrations in high-demand categories like security, backup, billing, PSA, remote access, and more. Here is a peek at some of our users’ favourite integrations from our robust library:

• Security: Emsisoft, Bitdefender, Ironscales, Keeper, Cynet, ESET, Threatdown, Webroot
• Remote Access: Splashtop, AnyDesk, TeamViewer, ScreenConnect
• Backup: Acronis, Axcient
• SSO: DUO, OKTA
• Billing: Quickbooks, Xero,
• Other: IT Glue, Domotz, Google Calendar, Office 365, Chocolatey, Azure AD, Homebrew, Looker, ScalePad, Zomentum

In terms of features, HaloPSA only includes PSA functionality. Halo has IT service management (HaloITSM) and service desk (Halo Service Desk) products as part of its product family, but these come with an additional cost.

2. User interface

Atera is known for its intuitive user interface and has even won a G2 recognition for ease of use and implementation.

Atera’s customers appreciate the ease of navigating around, and if they face problems, they can always contact the 24/7 live chat customer support.

Screenshot of Atera’s admin dashboard (via Atera)

We also provide customers with self-help materials, such as our extensive knowledge base, which further assists them in navigating the platform.

In comparison, HaloPSA does offer a knowledge base to help customers navigate around, but some customers, for example on Reddit, mention it is not updated frequently. 

We have even raised the bar on ongoing IT education and training with numerous resources, such as our live and on-demand webinars and our unique IT game, Apollo IT. Apollo IT is a fun way for seasoned veterans and new IT hires alike to refresh their logic and problem-solving abilities. It can be a great tool to make team training fun as well! Check it out right here… but don’t be surprised if you can’t pull yourself away from the game!

3. Value for money

Unlike most RMM pricing plans, Atera charges based on pay-per-technician. We’re known for our transparent pricing, and we show all of our plans publicly on our website.

Our standard plans for MSPs range from $129/month to $209/month and from $149/month to $219/month for IT departments, while enterprise clients can request a custom quote for customized plans.

Atera’s IT department pricing

Atera pricing for IT departments: 

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation; contact sales to get pricing

Atera pricing for MSPs:

• Pro: $129 per month, per technician
• Growth: $179 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation; contact sales to get pricing

HaloPSA also charges based on pay-per-technician with pricing plans starting from $119 per user/month. One major drawback of HaloPSA’s pricing plans is that they require you to select a minimum of five users from the get-go. There is also a must-have $4000 onboarding fee for new users:

HaloPSA onboarding fee

At Atera, there are no minimum user requirements or mandatory onboarding fees.

4. Customer reviews and rating

Atera’s G2 Rating: 4.6 out of 5 stars (800+ reviews)

HaloPSA’s G2 Rating: 4.8 out of 5 stars (20+ reviews)

What Atera users are saying on G2:

• “Atera’s AI-driven troubleshooting has been a game changer for us and helps us resolve tickets 70% faster,” a G2 user says.

• “Atera’s ticketing tool has become indispensable for me and is now the most important tool in my company,” a G2 user says.

Atera’s Capterra Rating: 4.6 out of 5 stars (400+ reviews)

HaloPSA’s Capterra Rating: 4.8 out of 5 stars (20+ reviews)

What Atera users are saying on Capterra:

• “Atera includes PSA and remote access in one platform, so there is no need for many other tools,” a Capterra user says.

• “Ease of use, always implementing new features, strong customer support, and per-tech pricing. Best RMM for the money,” a Capterra user says.

2. SuperOps

SuperOps helps MSPs manage their clients’ IT infrastructure with its PSA-RMM functionality. The RMM functionality, which is unavailable in HaloPSA, is a key advantage of SuperOps over HaloPSA. Similarly to Atera, SuperOps uses AI to provide features such as auto ticket summaries.

Since SuperOps was founded in 2020, customers still encounter bugs regularly, which many criticize as its main disadvantage. For the same reason (that SuperOps is a relatively new product), its RMM capabilities are limited, and its integrations are not very extensive.

G2 Rating: 4.6 out of 5.0 stars (120+ reviews)

Capterra Rating: n/a

SuperOps Pricing:

• MSP pricing: Starts at $129 per month for the unified PSA and RMM package
• IT team pricing: Starts at $1.50 per device with a minimum of 100 devices

3. Syncro

Syncro is a PSA, RMM, and remote access software designed specifically for MSPs. Syncro is known as a cost-effective solution. Similarly to Atera, it uses a pay-per-technician pricing model, so you can have as many endpoints/devices as you want with no extra cost.

One reason small businesses prefer Syncro is its simple features. This can benefit small IT departments that only need basic functionality. When it comes to more advanced workflows, Syncro’s capabilities may not be enough. If this describes you, you may want to look for another alternative with more advanced customizability and pay-per-technician pricing, like Atera.

G2 Rating: 4.5 out of 5.0 (250+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (70+ reviews)

Syncro Pricing:

• Core Plan: $139 per month, per user
• Team Plan: $189 per month, per user

4. Kaseya BMS

One of Kaseya’s most popular products, Kaseya BMS provides PSA features such as help desk, CRM, billing, and reporting tools. Similar to what HaloPSA provides, Kaseya’s BMS is marketed primarily as MSP software and may not be suitable for corporate IT departments.

Kaseya exhibits a similar drawback to HaloPSA, which is its complex user interface. Customers mention that Kaseya needs a significant overhaul to compete with more modern alternatives. If an intuitive user interface is a must-have for you, consider another HaloPSA alternative, like Atera.

G2 Rating: 4.3 out of 5.0 stars (35+ reviews)

Capterra rating: 4.1 out of 5.0 (30+ reviews)

Kaseya BMS Pricing:

• Based on custom quotation. To get the pricing, you can request a demo from Kaseya’s website.

5. LogMeIn Resolve

LogMeIn Resolve is IT management software that offers RMM, ticketing, help desk reporting, patch management, and automation features. It is specifically designed for small and medium-sized businesses.

One of LogMeIn Resolve’s strongest points is its ease of use. IT professionals seeking a HaloPSA alternative will find LogMeIn Resolve more user-friendly. This is mainly because most GoTo Resolve features, like RMM and ticketing, are relatively basic. If you want robust customizability, the basic features of GoTo Resolve may also be a downside.

G2 Rating: 4.4 out of 5.0 (430+ reviews)

Capterra rating: 4.4 out of 5.0 (200+ reviews)

LogMeIn Resolve Pricing:

• Remote Access: $23 per month, billed annually
• Report Support Plus: $44 per month, billed annually
• Standard: $57 per month, billed annually
• Premium: Custom pricing, contact the GoTo Resolve sales team

LogMeIn Resolve add-ons may increase the cost.

6. NinjaOne

NinjaOne enables IT teams and MSPs to monitor and manage servers, endpoints, and devices remotely, perform patch management, and access devices remotely. As a HaloPSA alternative, it’s known for its RMM capabilities.

NinjaOne doesn’t have built-in PSA capabilities, but they do offer integrations with different PSA software. If you’re looking for a HaloPSA alternative with a built-in PSA, NinjaOne may not be the right choice for you.

G2 Rating: 4.7 out of 5.0 (1,700+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

• Pricing is based on custom quotation. To learn more, visit their website.

7. N-able

N-able’s most popular product, N-central RMM, assists IT professionals in monitoring, managing, and securing their networks, servers, and endpoints. They also have other products. N-able MSP Manager offers functionality similar to HaloPSA, with features like a help desk and ticketing, time tracking, billing, and reporting.

If you’re looking for an all-in-one IT management alternative, which Atera offers, N-able might not be the right solution. The features are split between their different products, and customers mention that they don’t feel very integrated.

G2 Rating: 4.4 out of 5.0 stars (400+ reviews)

Capterra Rating: 3.9 out of 5.0 stars (50+ reviews)

N-central Pricing:

• The company does not make its pricing available publicly; pricing is based on custom quotations. To get the pricing, request a quote from N-able’s website.

8. Datto Autotask PSA

Datto’s main objective is to provide IT professionals with products that help streamline their IT management workflows. Two of their most popular products include DattoRMM and Autotask PSA, which offer RMM and PSA capabilities, ticketing, patch management, and reporting.

Despite offering an all-in-one IT management solution, the quality of the platform has decreased after Kaseya acquired it, according to many user reviews. This can be mainly seen in the user interface that has become clunky, according to G2 users.

G2 Rating: 4.2 out of 5 stars (400+ reviews)

Capterra Rating: 4.3 out of 5 stars (100+ reviews)

Datto Autotask PSA Pricing:

• Datto Autotask PSA pricing is based on a custom quotation. Get in touch with Datto’s team to get it. 

9. ConnectWise PSA

ConnectWise’s main features include cybersecurity management, unified monitoring and management, PSA, patch management, and RMM features. The features are divided into ConnectWise’s different products.

From ConnectWise’s suite of products, ConnectWise PSA offers PSA functionality and is the closest alternative to HaloPSA. The platform is known for its robust functionality, which may benefit larger teams. Despite its advantages, ConnectWise has some drawbacks, including an outdated user interface, which many users have complained about.

G2 Rating: 3.9 out of 5.0 (480+ reviews)

Capterra Rating: 4.1 out of 5.0 (250+ reviews)

ConnectWise PSA Pricing:

• Basic: Based on a custom quotation
• Standard: Based on a custom quotation
• Premium: Based on a custom quotation

10. ManageEngine ServiceDesk Plus

ManageEngine offers a suite of products for IT professionals. An alternative to HaloPSA from ManageEngine is their ServiceDesk Plus MSP product, which is designed for MSPs who need help desk management, asset management, reports, and billing features.

To expand your capabilities, you can integrate other ManageEngine products, such as RMM Central for RMM, network discovery, and patch management. The main downside of this is the high cost of integrating different ManageEngine products together. However, this may be a suitable option for enterprise users with more resources.

G2 Rating: 4.2 out of 5.0 (220+ reviews)

Capterra Rating: 4.4 out of 5.0 (200+ reviews)

ManageEngine ServiceDesk Plus Pricing:

• Standard: Starts at $16 per technician, per month
• Professional: Starts at $33 per technician, per month
• Enterprise: Starts at $78 per technician, per month

11. Naverisk

Naverisk’s all-in-one IT solution offers remote monitoring and management, PSA, service desk, patch management, and automation tools. In terms of HaloPSA alternatives, Naverisk is most similar to Atera because it offers a full set of IT management features.

Naverisk’s main drawback is its ticketing system. Many G2 users mention that it is clunky to navigate around and it’s hard to find old tickets. Also, Naverisk charges based on a pay-per-device model, which can quickly add up for teams with many devices. Atera’s pay-per-technician pricing mode, on the other hand,l may be more realistic for companies looking to grow and scale. 

G2 Rating: 4.7 out of 5.0 stars (60+ reviews)

Capterra Rating: 4.8 out of 5.0 stars (90+ reviews)

Naverisk Pricing:

• Based on a custom quote. Prices start at $110 per month.

Choosing the right HaloPSA alternative

Ultimately, the right HaloPSA alternative depends on your company’s unique needs.

Some IT professionals may only need professional services automation (PSA) capabilities. Yet, the most suitable solution for most IT teams is an all-in-one IT management platform that includes RMM, PSA, remote access capabilities, and AI integration.

Among the all-in-one IT management solutions, there’s only one that includes Action AI – Atera.

Atera covers the needs of both MSPs and IT departments with tailored pricing plans for both. Atera also uses AI, so technicians can resolve tickets 10X faster, and 50% of tickets can even be resolved without their involvement, freeing up their time for more strategic projects.
Atera offers a 30-day free trial, with no credit card required!