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Whenever you are evaluating options for IT platform management, conducting thorough research on the platforms you are considering is essential. This ensures you’re better equipped to make an informed decision about which platform is the right fit.

And luckily, we’re here to help!

Atera and Lansweeper are two of the top contenders in today’s IT management platform market. Both platforms offer users a broad suite of tools to accomplish IT management tasks, such as asset discovery, real-time monitoring, and more. 

While Atera offers a comprehensive selection of tools that make up its all-in-one platform, Lansweeper provides a targeted product focused on asset discovery

In this article, we will share a side-by-side comparison of Atera and Lansweeper, giving you an in-depth look at the pros and cons of these two platforms. While we at Atera work tirelessly on our industry-leading software… here, we’re going to put our bias aside to give you the most informative overview possible.

Why should you trust our reviews? 💡

Not only do we look at the features of Atera and N-Able, but we also take into account feedback from our community and reviews on platforms such as G2 and TrustRadius. These insights help you understand the strengths and weaknesses of each solution.

In addition, we aim to make our content transparent and objective so that you can make informed decisions for your business. Your trust in our reviews is important to us because we know how critical choosing the right IT management platform is to the success of your IT department.

Atera vs. Lansweeper: An overview

Atera overviewLansweeper overview
Features– RMM (Real-time monitoring and alerting)- Asset and inventory scanning- Remote maintenance- AI (Action AI™ for real-time troubleshooting, scripting, ticketing & more)- Patch management- IT automation– PSA (ticketing, knowledge base, contracts, billing, and more)- Customizable reportingFeatures– Asset discovery and management- Automated warranty collection- Vulnerability insights- IT asset diagram viewer- Security (MFA, SSO & SOC 2 Type 2)- Analytics & audit reports
Customer support– 24/7 email and live chat support- Transparent product roadmap- Self-help materials, like an extensive knowledge base- Active IT communityCustomer support– Contact customer support by opening a case in the support portal- Knowledge base for troubleshooting- IT community
Integrations– Integrations with cybersecurity, antivirus, MDM, backup, accounting, remote access, and automation software
Access to 5000+ more apps through Zapier integration
Integrations– Integrations with service desk, cybersecurity, ITOM, and ITSM software
Pricing– Transparent pay-per-technician pricing
– 30-day free trial available, no credit card required
Pricing– Pricing plans are based on custom quotation

User interface and usability

Atera and Lansweeper offer a range of similar capabilities, such as Network Discovery, real-time monitoring and alert management, and security features. 

While some of their features are similar, the two platforms are designed with very different dashboards and user interfaces, making them two distinctly different options.

To compare the interfaces of the two, here is what Lansweeper’s dashboard looks like:

Screenshot of Lansweeper’s admin dashboard (via G2)
Lansweeper’s admin dashboard (via G2)

And here is a look into Atera’s admin dashboard:

Screenshot of Atera’s Network Discovery tool
Network Discovery via Atera

When it comes to user interface and usability, Atera’s integrated dashboards cannot be topped.

Verified users have commented that they have experienced quicker time-to-start and better ease of use when using Atera’s modern interface. We have dedicated many resources to ensuring our dashboards and user interfaces are intuitive and easy to work with. We want you to be able to get up and running as quickly as possible.

Atera’s dashboard allows you to get a quick overview of essential information while still being able to dive deep into any given area with just one click (okay fine, sometimes two clicks) of a button. 

You can get a bird’s-eye view of your entire IT environment and then click on a subcategory to find in-depth reporting in seconds!

Features and capabilities

Both Lansweeper and Atera cater to a range of users, including IT departments, managed service providers (MSPs), system administrators, and more. 

Lansweeper’s IT discovery platform is equipped with features like cross-platform asset discovery, unified asset inventory, robust analysis capabilities, risk insights, and visualization tools. 

While this set of features is deep, it is not particularly broad – Lansweeper has homed in on the asset discovery portion of RMM software, arguably at the expense of other key aspects and features of IT management software. The right platform for you will depend on the needs of your organization. 

Atera, on the other hand, offers a comprehensive suite of features, such as:

  • RMM – to monitor various endpoints in real time and receive alerts for looming issues.
  • Patch management – to deploy patches for Windows, Linux, and Mac devices, as well as for third-party applications.
  • AI-powered ITto enhance IT technician efficiency by 10X and automate tasks like ticket management and scripting.
  • Network Discovery – to automatically scan, map, and identify devices and assets across the network.
  • PSA – to manage tickets, contracts, billing, and SLAs, as well as to create customer portals for self-assistance.
  • Integrations – with cybersecurity, backup, remote maintenance, automation, accounting, and MDM software.

Let’s dive a little deeper into one of the features, Atera’s AI Copilot. It is one of the capabilities that make Atera stand out from Lansweeper. AI Copilot is like having access to another team member, performing real-time device troubleshooting, generating scripts and ticket responses, creating remote session summaries, and more.

The innovative AI Copilot allows Atera users to experience unmatched productivity, supercharged response times, and automated workflows.

Performance and reliability

In the world of IT, performance and reliability are among the most important aspects of choosing the best IT management tool. Frequent or lengthy downtimes can cause serious issues for you and your business.

According to the ITIC Report, 97% of enterprises estimate that downtime costs them over $100,000 per hour. While the cost isn’t as high for SMEs, it is still a significant expense that you want to avoid at all costs.

When comparing user reviews of Lansweeper and Atera, you’ll find that Atera has stronger reviews about reliability and performance. Related to this, one G2 user mentions, “Atera enables me to proactively handle issues, avoid downtime, and maintain the progress of my projects.”

While experiencing downtime or unreliable software is frustrating – what is even more annoying is being left alone to deal with it. That’s why a big part of performance and reliability boils down to support.

At Atera, we ensure that you can get the support you need whenever you need it with 24/7 live support agents who are ready to respond to you in under a minute. Even better, our support agents are available in several different languages so that we can thoughtfully meet the needs of our global customer base.

Screenshot of Atera’s customer support information.

Atera’s customer support information

In comparison, Lansweeper offers customer support through email or by opening a support ticket. Since the support isn’t 24/7, customer service can take a long time, which can be inconvenient.

Screenshot of Lansweeper customer support information.

Lansweeper customer support information

Pricing and value for money

When considering IT management platforms like Atera vs. Lansweeper, you’ll definitely want to factor in your company budget. At Atera, we are committed to transparent pricing—we want you to understand exactly what you will be paying for and the value that we provide. 

That’s why we use a transparent pay-per-technician model at Atera, which starts at $149/month per technician for IT departments. 

We offer a number of different tiers to our services, ranging from professional to enterprise, because we know that every organization has different needs.

Atera IT department pricing

Atera pricing for IT departments

At Lansweeper, you can try out the platform with a free package designed for at-home and small-network use, but from there, the price increases dramatically to $219/month. As you add more assets, you may also need to upgrade your plan. 

Lansweeper’s pricing model is more piecemeal, meaning that you’ll have to pay more for any integrations you want to add. You should evaluate total costs to find the best option for your organization.

This is why our customers have shared that they prefer Atera’s upfront and transparent pricing model, where you know exactly what you’re opting for.

Customer support and Community

We mentioned the importance of reliability earlier — and customer support is a crucial piece of that equation. Both Atera and Lansweeper have strong resources online: blogs, guides, eBooks, and knowledge bases that users can lean on around the clock.

However, some users of Lansweeper have reported that it is difficult to get customer support when they’ve experienced issues. A Reddit user shares that there isn’t any phone number or live support method — only an email that isn’t regularly monitored:

Lansweeper review via Reddit. It says, "I'm listening, b/c same.LS is good for what it does at it's pricepoint. Just don't expect them to help you.!remindme 5 daysUpvote
1DownvoteAwardShare
Sharer0ck3r9irl
•
2y ago
How come?Upvote
1DownvoteAwardShare
ShareTymanthius
•
2y ago
They only do email support, and the one time I contacted them they were useless.It was about what should have been simple - getting all tickets with a certain flag (I think I was trying subject line) to go to a certain agent automagically. I did everything they said, didnt' work, and they basically 'sorry, that's all we can do'."

Lansweeper review via Reddit

So what makes Atera stand out? 

It’s an easy answer: Our 24/7 live chat and email support and an active IT community that supports each other.

Atera’s 24/7 customer support has been praised by many users, such as in the Reddit thread below:

Atera review via Reddit. It says, "Busy-Bluejay-IT
•
1y ago
Hey, I’m an Atera user. Really happy with the solution. Left Syncro due to their lack of support and many bugs. Feel free to DM with any questions.Upvote
3DownvoteReply
replyAwardShare
Shareu/Otherwise_Owl_1217 avatar
Otherwise_Owl_1217
OP
•
1y ago
How’s the support with Atera? Have experienced any outages? Is Splashtop stable or slow like Syncro?Upvote
1DownvoteReply
replyAwardShare
Shareu/Busy-Bluejay-IT avatar
Busy-Bluejay-IT
•
1y ago
Support is the best part, I’m chatting to someone on the platform in under a minute.Splashtop is okay, I upgrade to the next package and now also have Anydesk with Atera. Always recommended to have a backup."

Atera review via Reddit

Atera’s IT community has also received plentiful praise, and many customers say that this online environment is a perfect place to troubleshoot issues and receive feedback from others who have been in the same boat.
We are quite proud of the amazing Atera community of IT professionals, and we are excited to welcome you into the Atera family if you end up choosing our platform. With real-time help available from live agents as well as the user community, plus numerous digital resources to harness self-serve learning and assistance, we have your back whenever you need it.

Security and compliance

As part of its network discovery offerings, Lansweeper has a focus on security and compliance that stems from advanced risk insight reporting. It guarantees maximum security through features such as logging and 24/7 monitoring, backups, high availability, a disaster recovery plan, and data encryption.  Plus, lifecycle information helps track the support status of products in your IT environment. 

Overall, Lansweeper has a strong focus on security.

At Atera, we are strongly committed to compliance and security. With smart logging and reporting and adherence to industry standards such as MFA, role-based access control, and GDPR compliance, you can rest assured that your organization, or your clients’ organizations, is safe from hostile third parties.
In addition, Atera’s real-time monitoring and alerts help your team detect and respond to potential issues before they become major problems. We believe in proactive IT rather than reactive IT – that means equipping you with the tools to keep your IT ecosystem safe and secure all of the time.

Another important part of security is patch management. Unlike Lansweeper, Atera provides world-class patch management capabilities that let users set automated patching schedules to keep Windows, Linux, and Mac devices secure.
To conclude, one Reddit user said, “Lansweeper looks like a suitable option, but it lacks patch management. Bummer!”

Lansweeper review via Reddit. It says, "Lansweeper users, how do you manage patches (Windows and 3rd party)? - Lansweeper looks like it may be a suitable option for us. The price is reasonable, the interface is nice, there is an on-prem option... but it appears to be lacking patch management. Bummer!"

Lansweeper review via Reddit

This means Lansweeper users need to use a third-party tool for patching, which obviously isn’t ideal as it increases the overall cost.

At Atera, we have also gained numerous ISO certifications (27001, 27017, 27018, and 27032, to be exact). We are also proud to have earned HIPAA, GDPR, and SOC2 compliance.

Atera also has native integrations with cybersecurity products, including Cynet, Keeper, ESET, Emsisoft, Webroot, ThreatDown, Bitdefender, and Ironscales. This means you can easily use Atera in tandem with your other favorite cybersecurity products!
With these systems in place, our product is widely regarded as one of the most secure RMM software on the market. Your security is our top priority, and we wouldn’t have it any other way.

User feedback and reviews

At Atera, we have received over 1,200 reviews with an average rating of 4.6 out of 5.0 stars across G2 and Capterra, two of the leading review sites.  Lansweeper has a bit over 100 reviews with an average rating of 4.4 out of 5.0 stars. 

With straightforward and accessible RMM pricing, our platform appeals to both enterprise customers and SMEs. 

Plus, with an easy learning curve, our set-up times are much shorter than those of other platforms. Here is one of our user reviews, which highlights our feature-rich platform:

Atera review via Capterra. It says, ""Streamlined IT Management with Top-Notch Security Features"Overall: I found Atera easy to use and really slick to deploy, and it is available for a wide range of users. The extensive feature set and ability to seamlessly integrate with the rest of our toolset significantly surpassed our expectations. Atera has thus become a comprehensive solution that brings efficiency to all our IT operations and amplifies our security stance in a great way. Generally, Atera is an investment for organizations that need an integrated IT management and security posture.Pros: What makes Atera stand out from the rest is collation of some of the most important IT functions under a single, intuitive interface that is easy to implement. The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment. Patch automation, proactive endpoint monitoring, and robust remote access streamlined operation and reaction times.Cons: The reporting and analytics module needs a bit of more flexibility and customization. A nice add-on would be to provide the ability to schedule reports for executive analysis of certain security metrics."

Atera review via Capterra

Atera’s AI Copilot and patch management are also praised by many customers for their effectiveness:

Atera review via Capterra. It says, ""Atera Automated Patch management and Copilot has improved our efficiency and productivity"Overall: I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alonePros: Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of"

Atera review via Capterra

Lansweeper’s customer feedback is mostly related to the platform’s asset management capabilities and the ability to get insights into IT assets. Although the positive feedback, there has also been criticism.
Lansweeper has received complaints from customers about their price bumps. One Reddit user said, “Just got our renewal notice today, another 50% bump in price”:

Lansweeper review via Reddit. It says,"End of the line for us and Lansweeper
We'd kept our subscription due to legacy information and because LS on-prem is still pretty spiffy for agentless scanning. Just got our renewal notice today, another 50% bump in price - yeah, no. We have other tools now that give us similar and/or superior visibility, it's not worth keeping a dying product (on-prem, specifically) at an inflated price."

Lansweeper review via Reddit

Another Reddit user said, “Our renewal was $800 only a few years ago. Our renewal quote this year is $8,000.

Lansweeper review via Reddit. It says, "Lansweeper Renewal Cost Increase Heads Up
Great, another product handy for sysadmins, especially on a tight budget is getting a price hike. We've been using Lansweeper since 2015. This could be the final year, unfortunately. We have roughly 3,500 assets and were told that anything over 2,000 will be forced to the "Pro" subscription. In addition to that they're removing their non-profit discount (20%) and increasing costs on top of that. Our renewal only a few years back was $800... our renewal quote this year is $8,000...Man, it's tough to be in K-12 IT these days. What are you all planning/ using?"

Lansweeper review via Reddit

And we get the complaints. Constant price bumps make it difficult to trust the platform long-term, which just complicates IT management.

The user reviews don’t lie: choose Atera in 2025

We hope that you’ve found this guide helpful as you compare Atera vs. Lansweeper for your organization. We hope we’ve been able to showcase the differences between the two platforms and the areas where each one shines.

While Lansweeper has a targeted focus on asset discovery, Atera offers a broader range of features, innovative Action AI™, and a lower barrier to entry due to our short setup times and intuitive dashboards.

Users also enjoy Atera’s online community of fellow IT professionals who can help with troubleshooting — plus the 24/7 live support that is always available via live chat. Overall, Atera offers a strong alternative to Lansweeper and is capable of meeting the needs of organizations throughout their growth journeys.

As you reach your final decision about which IT software to choose, conducting even more research is key. We encourage you to request demos, sign up for free trials, and speak with company representatives to gain a complete picture of each platform’s offerings. 

Wondering where to start? Get in touch with the Atera sales team today

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