11 Best AI Help Desk Software for 2025

When used right, AI helpdesk software can significantly improve the overall efficiency and performance of IT teams and MSPs.

Processes that used to be highly manual, such as summarizing and replying to customer support requests, can now be automated through the best AI helpdesk tools.

The goal of these tools is not to remove customer service reps but to help them perform their tasks more efficiently with AI-powered assistance. To that end, we have reviewed the best AI helpdesk software below.

What is AI helpdesk software?

Help desk software is used for managing customer support requests and providing support from one central location. AI-powered helpdesk software serves the same purpose but offers additional AI features for improved efficiency. 

The key features of an AI helpdesk software include:

• Chatbot for resolving customer inquiries
• Automation tools for ticket categorization
• Automated ticket summaries
• Contextual reply suggestions
• Scripting for fixing issues
• Real-time insights

One example of AI helpdesk software is Atera, which offers AI-powered ticket management, knowledge base generation, and scripting capabilities. We prepared here a Atera review with all its capabilities. 

Why do you need an AI helpdesk software?

The five key reasons to invest in an AI helpdesk software are:

• Competitive advantage. Up to 69% of support leaders are planning to invest in AI, and 72% of them think it offers companies a competitive advantage. AI helpdesk software gives you a competitive edge over competitors that don’t use them.
• 24/7 support. AI helpdesk tools can often automatically answer customer inquiries and solve problems like password resets with no human intervention.
• Better time management. AI ticketing systems automate tasks like summarizing tickets, responding to them, and generating solutions. This means IT teams will have much more time and can allocate resources to more important tasks.

• Equip your team with the latest technology. According to McKinsey, many customer care professionals feel limited by their current tech stack. AI helpdesk software gives your team the latest tech.
• Boost customer satisfaction. Customers want responses immediately, and AI-powered ticketing systems can provide that. These tools use automation whenever possible and alert technicians to tickets that require human intervention.

Types of AI helpdesk software

While AI helpdesk software comes in various forms, the main three types are:

1. AI-powered IT ticketing systems

AI-powered ticketing systems analyze the content of tickets, suggest relevant solutions, and even provide automatic responses. This software is perfect for IT teams and MSPs who handle dozens of tickets daily and want to use AI to speed up the process.

2. Chatbot-based helpdesk software

Chatbots provide instant responses to common customer inquiries. These tools connect to your knowledge base and learn from your previous customer conversations. By doing this, they’re able to provide accurate answers to customers. AI chatbots are popular amongst companies who want to provide 24/7 customer support for website visitors.

3. AI-powered customer portals

Customer portals allow users to find answers through self-service options, like knowledge bases. AI-powered customer portal solutions allow users to create knowledge base articles directly from tickets. These tools are ideal for IT departments who want to assist customers in solving issues on their own.

The 11 best AI helpdesk software for 2025

For a quick overview of the best AI helpdesk software, we have created a comparison table here:

Below is a more detailed comparison of the above!

1. Atera – Best AI-powered IT ticketing system

Atera is an IT management platform for IT departments and MSPs that includes a powerful AI-powered IT ticketing system. The AI ticketing system is part of Atera’s AI tool, Atera Copilot, which simplifies the process of creating, managing, and responding to end-user support tickets. Atera Copilot also helps automatically create knowledge base articles.

Features and capabilities

Atera Copilot’s AI-ticketing features include:

• Generate ticket summaries: Tickets are summarized automatically, so you don’t have to read through each one and can instead spend that time on strategic projects.
• Generate replies: Get suggested answers to help resolve tickets, so you can communicate with end users quickly and politely.
• Generate solutions: Quickly produce scripts for fixing issues like slow device performance or concurrent application crashes. No more lengthy drafts or trial phases; you get ready-to-use scripts along with actionable solutions.

Generate knowledge base articles: Generate knowledge base articles directly from tickets with the help of AI.

Atera’s AI script generator

In addition to Atera’s AI-powered ticketing, Atera Copilot assists with remote session summaries, real-time device troubleshooting, and command-line generation. Atera differs from most AI helpdesk solutions, which only assist with basic ticket automation.

Value for money

When signing up for Atera, you not only get access to AI-powered ticketing but also to a strong RMM, remote access, patch management, network discovery, and reporting and analytics. 

Atera’s goal is to combine all key IT management tools into one platform so IT teams don’t have to invest in redundant software to meet their IT support needs.

Unlike most IT management solutions, Atera uses a pay-per-technician pricing plan, where you pay for the amount of technicians using the platform. One Capterra user praises Atera’s pay-per-technician pricing, stating that it does not matter if you manage 5 or 5,000 devices, you still pay the same monthly fee.

Customer support and integrations

If you need assistance navigating through Atera, live chat customer support is available 24/7.
Atera also has strong self-help documentation, including an extensive knowledge base, online events, blog articles, and an IT community. We’re proud of our active IT community and look forward to welcoming you into the Atera family.

In addition, enterprise customers get access to dedicated onboarding.
If you want to integrate Atera with your existing tech stack, Atera’s App Center lets you do that.

The App Center has integrations with different security, network monitoring, MDM, automation, and backup tools. Atera integrates with Zapier for 7,000+ additional third-party apps. 

Atera pricing plans

Atera’s pricing plans are the following:

Atera pricing plans for IT departments:

• Professional: $149 per month, per technician
• Expert: $169 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation. Contact sales for pricing.

Atera pricing plans for MSPs:

• Pro: $129 per month, per technician
• Growth: $129 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation. Contact sales for pricing.

Atera’s AI tool, Atera Copilot, is available for all plans and comes at an additional cost.

2. Freshdesk

One of Freshworks’ products, Freshdesk, offers a new Freddy AI tool that helps companies provide better customer support. It includes three tools, AI Agent, AI Copilot, and AI Insights.

The AI Agent assists with ticket resolution through AI-generated responses, while the AI Copilot summarizes issues and suggests next steps, and the AI Insights provide proactive insights into issues. The main objective of Freshworks’ AI tool is to help cut response times.

G2 Rating: 4.4 out of 5.0 stars (3,200+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (3,300+ reviews)

Freshdesk Pricing:

• Free: $0 for up to 10 agents.
• Growth: $18/agent/month billed monthly
• Pro: $59/agent/month billed monthly
• Enterprise: $95/agent/month billed monthly

Freshdesk AI capabilities are only available in the Pro and Enterprise plans.

3. Zendesk

Zendesk AI assists customer service reps through personalized and AI-powered customer service interactions. The AI-powered chatbot helps customers resolve simple issues like order returns and refunds. The Agent Copilot is an AI assistant that helps end users with suggested replies to fixing basic IT issues.

Users get access to AI insights that help to monitor performance and make better decisiong. You can also create knowledge base articles from customer interactions.

G2 Rating: 4.3 out of 5.0 stars (5,000+ reviews)

Capterra Rating: 4.4 out of 5.0 stars (3,900+ reviews)

Zendesk Pricing:

• Suite Team: $55/month/agent (billed annually).
• Suite Growth: $89/month/agent (billed annually).
• Suite Professional: $115/month/agent (billed annually).
• Suite Enterprise: Talk to sales for a customized quote.

All of the plans include Zendesk’s basic AI tool. Zendesk’s ticketing tool (Advanced AI) costs $50 per agent/month, billed annually.

4. Tidio

Tidio is a customer service tool that features a Lyro AI Chatbot, which assists in reducing repetitive questions and shortening first response times. Lyro AI assists in responding to your customer questions automatically using your support content, like knowledge base articles.

The more Lyro AI is used, the better it becomes at predicting what customers are likely to ask and what type of responses they want.

G2 Rating: 4.7 out of 5.0 stars (1,700+ reviews)

Capterra Rating: 4.7 out of 5.0 stars (400+ reviews)

Tidio Pricing:

• Starter: $29/month (includes 50 Lyro AI conversations)
• Growth: Starts at $59/month (includes 50 Lyro AI conversations)
• Plus: Starts at $749/month (up to 5,000 Lyro AI conversations)
• Premium: Starts at $2999/month (up to 10,000 Lyro AI conversations)

If you pass your plan’s AI chatbot limit, you need to pay extra. For example, 200 extra AI conversations cost $140/month.

5. Zoho Desk

Zoho Desk’s AI tool helps agents resolve more tickets in less time. It uses your organization’s knowledge base to analyze a customer’s request and provide them with a relevant response. It learns from your past tickets and is able to provide more accurate responses to customers.

Zoho Desk can be integrated with other Zoho products for more capabilities. 

G2 Rating: 4.4 out of 5.0 stars (5,900+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (2,000+ reviews)

Zoho Desk Pricing:

• Standard: $20/agent/month 
• Professional: $23/agent/month
• Enterprise: $40/agent/month

Most of Zoho Desk’s AI capabilities are only available on the Enterprise plan.

6. Aisera

Aisera AI Copilot is a tool for enterprise IT teams to resolve issues such as payment gateway issues, network outages, application errors, and software configuration problems. 

It automates troubleshooting by analyzing incident data, providing step-by-step solutions, and performing tasks automatically in some cases.

Aisera integrates with HR, finance, and IT management tools for a more streamlined workflow.

G2 Rating: 4.5 out of 5.0 stars (100+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (2 reviews)

Aisera Pricing:

• Pricing is based on custom quotation. To get it, request a demo from Aisera’s website.

7. Help Scout

Help Scout analyzes customer requests and provides ready-to-use answers. It does this by looking at past conversations and articles from your knowledge base. The AI tool can provide customers with information automatically without the need for a customer service rep.

It also has an AI Assist feature, which allows users to fix spelling and grammar and make text longer or shorter.

G2 Rating: 4.4 out of 5.0 stars (400+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (200+ reviews)

Help Scout Pricing:

• Free: Free for up to 50 contacts per month
• Standard: Starts from $55 for 100 contacts per month
• Plus: Starts from $83 for 100 contacts per month
• Pro: Custom pricing in place

AI-assisted features are available on all of the plans. 

8. Intercom

Intercom helps you to combine live chat, email, and AI-powered messaging into a single platform. The AI tool, Fin AI, summarizes customer conversations, helps to craft replies and auto-fills ticket information. Conversations can be turned into tickets and shared with relevant team members.

G2 Rating: 4.5 out of 5.0 stars (3,000+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (1,000+ reviews)

Intercom Pricing:

• Essential: $39 per month/agent
• Advanced: $99 per month/agent
• Expert: $139 per month/agent

Intercom’s AI ticketing tool (Fin AI Agent) comes at an additional cost. It costs $0.99 per each AI-assisted ticket resolution.

9. Sprinklr

Sprinklr AI helps customer service teams resolve queries faster through contextual reply recommendations and knowledge base article recommendations. The AI automatically routes cases to the best-suited agent and automatically summarizes the problem for faster resolution.

Users get access to AI-powered reports and insights for better decision-making.

G2 Rating: 4.0 out of 5.0 stars (900+ reviews)

Capterra Rating: 4.2 out of 5.0 stars (80+ reviews)

Sprinklr Pricing:

• Self-serve: Starts at $249 per month/agent
• Enterprise: Pricing is based on custom quotation

Both of Sprinklr’s pricing plans include the AI-powered chatbot tool.

10. SysAid

SysAid is mainly known as an ITSM tool for IT teams and MSPs. It also offers a SysAid Copilot, which lets end users solve problems on their own through solution suggestions. If the problem isn’t solved, service desk agents can step in with more context, as the AI tool captures the user interactions.

SysAid offers AI insights and can be integrated with third-party tools for more capabilities.

G2 Rating: 4.5 out of 5.0 stars (600+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (450+ reviews)

SysAid Pricing:

• Pricing is based on custom quotation. To get it, request a demo from SysAid’s website.

11. HelpDesk

HelpDesk is an IT ticketing solution for IT, sales, and ecommerce teams. It helps to cut their first response times by providing instant responses to simple customer questions. Help Desk automatically summarizes tickets with information about the subject and issue and recommends the next steps.

When responding to customer inquiries, you can adjust the tone of your text and shorten or expand it as needed.

G2 Rating: 4.6 out of 5.0 stars (30+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (70+ reviews)

HelpDesk Pricing:

• Team: $29 per month/agent
• Business: $50 per month/agent
• Enterprise: Based on custom quotation

The AI capabilities are available on all of HelpDesk’s plans.

AI-powered IT ticketing for IT teams and MSPs

Atera is not for everyone, but it is for IT teams and MSPs who want access to AI-powered IT ticketing, scripting, knowledge base article generation, and real-time device troubleshooting.

Atera is the only solution on the market that combines ActionAI™ with broader IT management, empowering IT teams with a new way to manage their IT environments. In addition to AI, you get access to RMM, PSA, patch management, remote access, reporting, and more.If you want to try Atera’s all-in-one IT management solution, you can do so with a 30-day free trial or by contacting our sales team for a custom demo.