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Looking for an alternative solution to Lansweeper?

IT departments have relied on Lansweeper for IT asset management for years, but due to its primary focus on this one area, the software lacks other critical features. Therefore, it can’t provide the all-in-one IT management experience many IT departments seek. Plus, the recent price increases in Lansweeper have turned many IT teams to look for alternatives.

Fortunately, there are great alternative solutions available. In this article, we’re going to look into the top Lansweeper alternatives that fit the all-in-one needs of both IT departments and MSPs.

Before we look into the alternatives, let’s look at Lansweeper, its limitations, and strengths.

What is Lansweeper?

Lansweeper homepage

Lansweeper is an IT asset management and service desk solution for IT departments, MSPs, system administrators, and cybersecurity teams. The main features of the platform include IT asset discovery, inventory management, network scanning, and service desk functionality.

Why look for a Lansweeper alternative?

While Lansweeper has many happy users, customer reviews indicate some are dissatisfied with its cost increases, limited customer support, and unintuitive user interface.

Let’s examine each limitation in more detail.

1. Cost increases and prohibitive pricing

Lansweeper increased their prices drastically recently, which resulted in a number of complaints from customers on Reddit. A Reddit user mentioned using Lansweeper since 2015, but this could be the final year due to the cost increases:

Reddit user comment on about Lansweeper saying: Lansweeper Renewal Cost Increase Heads Up
Great, another product handy for sysadmins, especially on a tight budget is getting a price hike. We've been using Lansweeper since 2015. This could be the final year, unfortunately. We have roughly 3,500 assets and were told that anything over 2,000 will be forced to the "Pro" subscription. In addition to that they're removing their non-profit discount (20%) and increasing costs on top of that. Our renewal only a few years back was $800... our renewal quote this year is $8,000...

In addition, changes to the pricing structure forced customers to upgrade from cheaper plans to more expensive ones. This resulted in more customer complaints, such as the above Reddit user stating that their renewal cost had increased from $800 to $8,000.
Related to this, another Reddit user wrote, “We have about 800 assets but had to move to the 2000 asset one. Such a pain.”

Reddit user comment about Lansweeper saying: Yeah, we have about 800 assets but had to move to the 2000 asset one. Such a pain

There are many competitors on the market (like Atera) that combine RMM and PSA functionality into an all-in-one package, which typically makes for the most accessible and realistic pricing for many IT departments.

2. Limited customer support

A common complaint from Lansweeper users on G2 was its limited customer support. The only way to get assistance is to open a support case from Lansweeper’s website, which is a notable drawback since alternatives, like Atera, provide 24/7 live chat support.
One G2 user specifically mentioned that the support is non-existent, and to actually solve an issue, you need to talk to the sales reps team, which is far from ideal. If you pay Lansweeper enough, the support will be better, which one Reddit user commented on:

If you’ve been involved in IT for a while, you know how important it is to have reliable access to efficient customer support.

Even though Lansweeper’s live customer support leaves something to be desired, they do have some good asynchronous resources, such as blog posts, webinars, and even an online community. 

However, the ideal IT asset management solution should combine those virtual resources with 24/7 live support, ideally in your native language (it’s much easier to solve issues in your native language).

3. Not user-friendly

Customers on G2 and Capterra reported that Lansweeper’s complicated report builder, poor network discovery, and outdated interface make it difficult to use on an everyday basis.
One Capterra user specifically said, “As it is very comprehensive, it can be daunting for new users. The learning curve and setup process are steep.”

Capterra user comment on Lansweeper: Cons: As it is very comprehensive, it can be daunting for new users and setups. There is a steep learning and setup curve,

We highly suggest investing in IT asset management software that will make your life easier and your work more efficient rather than one that will slow you down due to an outdated user interface. When considering which RMM you’ll go with, you should place a lot of importance on others’ experience using the software. Unfortunately, with Lansweeper, many users are reporting a difficult-to-use interface.

What are Lansweeper’s strengths?

The main things Lansweeper customers appreciate are its ease of use for those new to the IT field and its asset management capabilities.

Let’s look at these two strengths more closely.

1. A suitable entry-level solution

A Capterra user mentions that Lansweeper is suitable for small businesses with less than 100 endpoints, which is the limit of the free plan. Having said that, once you pass 100 assets, the price goes up drastically.

2. Network discovery capabilities

Upon onboarding, Lansweeper helps you discover your IT infrastructure and provides useful configuration data, which is what Gartner users appreciate. While customers appreciated this, many alternatives offer a similar network discovery feature for discovering and securing new devices.

Lansweeper pros and cons: Takeaways

To conclude the previous sections, here are Lansweeper’s pros and cons.

The pros:

  • The free plan can be used by small businesses with under 100 endpoints
  • The capability to discover and configure new devices

The cons:

  • There have been drastic price increases and efforts to push customers toward more expensive plans
  • The only way to receive customer support is by opening a support case on the website 
  • Some of Lansweeper’s features are complicated to use, and the user interface is outdated 
  • Limited developments in the AI-powered IT space

11 best Lansweeper alternatives for IT pros in 2025

Next, let’s review the best Lansweeper alternatives.

1. Atera

Atera Homepage

Atera vs. Lansweeper: Key differences

Atera provides a complete package for IT departments, including remote monitoring and management (RMM), IT ticketing, reporting, billing, patch management, automations, Network discovery, and third-party integrations—powered by an end-to-end AI architecture called Action AI™.

In comparison, Lansweeper focuses primarily on asset discovery, arguably at the expense of other key features. The platform’s key features include cross-platform asset discovery, unified asset inventory, risk insights, and visualization tools.

Both Atera and Lansweeper are designed to meet the specialized and large-scale requirements of enterprises. Atera’s intuitive user interface, advanced capabilities, and scalable pay-per-technician pricing make it a more practical choice for most enterprises.

1. Features and capabilities

Lansweeper users are often looking for an alternative that can provide all-in-one IT management capabilities, as indicated in the Reddit review below:

Lansweeper user comment on Reddit saying: Looking for other options but can't find much that does everything LS does in one package: asset management, reporting, ticketing, software deployment/updates, switch port mapping, etc...

The price increase is unreasonable, in my opinion. But, not finding much in the way of all-in-one alternatives right now.

Atera’s all-in-one platform delivers everything Lansweeper users often seek, including remote monitoring and management (RMM), asset management, PSA, helpdesk, patch management, and network discovery.
The features are accompanied by Atera’s AI Copilot, which goes beyond being a simple AI tool; it’s an IT companion designed to help IT managers overcome the challenges they face daily. The AI Copilot uses real-time device diagnostics and advanced AI to help with device troubleshooting, ticket management, writing scripts, and more.

In addition, our library of third-party integrations further enhances our product’s functionality, which seamlessly connects with Atera to make using all of your favorite products a breeze. Take a peek at a sampling of our IT solutions made possible with these fan-favorite integrations in highly desirable categories:

  • Security: Emsisoft, ESET, Webroot, Ironscales, Bitdefender, Keeper, Cynet, Threatdown
  • MDM: Miradore, ESET
  • Remote access: Splashtop, AnyDesk, TeamViewer, ScreenConnect
  • Backup: Axcient, Acronis
  • PSA: Office 365, Quickbooks, Xero, Google Calendar, 
  • Other: Zapier, IT Glue, Chocolatey, Domotz, DUO, Homebrew, Looker, OKTA, ScalePad, Zomentum, and more

As for usability, Atera’s dashboard is easy to navigate, and onboarding can be done in a matter of minutes.

Atera's Dashboard 2025
Atera’s dashboard view

2. Customer support

Atera offers 24/7 live chat and email support for all customers. 

Comparatively, Lansweeper customers can only get help by opening a support ticket and receiving an email reply. Even then, G2 users complained that emails were ignored. This means that Lansweeper customers frequently have to rely on the knowledge base, which is also known to lack some essential information.
Another area where Atera excels is its active IT community, where users can troubleshoot issues, share best practices, and network with other IT professionals.

Atera's IT community

We believe that IT management software should be accessible for IT technicians of all levels of experience. That’s why we are committed to ongoing IT education and growth. We help our users develop professionally with countless online resources like our live and on-demand webinars, our rich knowledge base, a shared script library, and so much more. 
We have even expanded these offerings with the introduction of our exciting IT game, Apollo IT. The Apollo IT game is meant to help IT newbies and veterans alike sharpen their logic and problem-solving skills by engaging in a series of IT-related challenges set in outer space. Interact with our specially programmed AI bot to resolve these IT snafus and help our team of astronauts make it back to Earth safely! Check out the Apollo IT game today for an exercise in IT-related fun and even team building with some friendly, in-office competition.

3. Pricing and value for money

Atera offers a transparent pricing model that makes it easy to predict costs and plan budgets. Standard pricing plans for IT departments range from $149 to $219 per month, and the MSP pricing plans range from $129 to $209.

Atera IT department pricing

Below are the full pricing plans laid out.

Atera pricing for IT departments:

  • Professional: $149 per month, per technician 
  • Expert: $189 per month, per technician 
  • Master: $219 per month, per technician 
  • Enterprise: Custom quotation; contact sales to get pricing

Atera pricing for MSPs:

  • Pro: $129 per month, per technician 
  • Growth: $179 per month, per technician 
  • Power: $209 per month, per technician 
  • Superpower (Enterprise): Custom quotation; contact sales to get pricing

Atera offers a 30-day free trial, with no credit card required, if you want to test out the platform yourself.

In comparison, Lansweeper provides a free plan to test out the platform, but from there, the price quickly rises to $219 per month. The pricing plans are based on how many assets you manage, and if you exceed your plan’s asset limit, the price increases. This can make Lansweeper a challenge for companies looking to grow and scale without breaking the bank.

4. Customer rating and reviews

Atera’s G2 Rating: 4.6 out of 5 stars (770+ reviews)

Lansweeper’s G2 Rating: 4.4 out of 5 stars (55+ reviews)

What Atera users are saying on G2:

  • “I like that the cost per technician is instead of per device since we have a high ratio of devices to IT staff, a G2 user explains.”

Atera’s Capterra Rating: 4.6 out of 5 stars (400+ reviews)

Lansweeper’s Capterra Rating: 4.4 out of 5 stars (65+ reviews)

What Atera users are saying on Capterra:

  • “I like how Atera combines RMM & PSA into one platform. The automated patch management tool helps to keep devices up to date, a Capterra user says.”

“Atera’s AI Copilot function is amazing! It helps to troubleshoot issues and create knowledge base articles for future reference, a Capterra user mentions.”

2. Freshservice

Freshservice provides asset management features like auto-discovery, configuration management, and impact analysis. Similarly to Lansweeper, it also has IT helpdesk functionality.

As a Lansweeper alternative, Freshservice can be a suitable solution if you need basic IT asset management and helpdesk features. Freshservice does not cater exclusively to IT professionals, so it lacks more customized services that specialized alternatives like Atera can offer.

G2 Rating: 4.6 out of 5.0 stars (1,200+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (580+ reviews)

Freshservice Pricing:

  • Starter: $19 per agent per month
  • Growth: $49 per agent per month
  • Pro: $95 per agent per month
  • Enterprise: $119 per agent per month

3. SysAid

SysAid Homepage

SysAid is an IT service management and help desk solution for managed service providers (MSPs). The platform includes IT asset and change management, reporting, and workflow automation capabilities. 

Similarly to Atera, SysAid uses AI to help technicians work more efficiently. However, it does not have proper remote monitoring and management (RMM) functionality. In addition, the platform is designed primarily as MSP software, and IT departments may find its capabilities lacking. 

G2 Rating: 4.5 out of 5.0 stars (700+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (480+ reviews)

SysAid Pricing:

  • Based on custom quotation. Book a demo call with SysAid to receive pricing.

4. ConnectWise

Connectwise automate homepage

ConnectWise Automate enables IT teams to monitor and manage servers, devices, and endpoints remotely. ConnectWise offers a suite of tools that can be integrated together to get a comprehensive IT management solution. Like Lansweeper, it’s mostly used by enterprises that need robust customization capabilities.

ConnectWise’s downside is its steep learning curve, which is reported by many users on G2.

G2 Rating: 4.1 out of 5.0 (130+ reviews)

Capterra Rating: 4.1 out of 5.0 (130+ reviews)

ConnectWise Automate Pricing:

  • Custom quotation: To find out the pricing for ConnectWise Automate, you need to request a quotation from their team

5. Jira Service Management

Jira-Service-Management-

Jira Service Management offers an IT service management solution that helps dev and ops teams resolve incidents and requests faster. The tool is built on Jira, Atlassian’s project management tool, but has been tailored specifically for IT service management.

For basic IT service management, it can be a suitable Lansweeper alternative. If you have more advanced workflows, however, Jira Service Management might not meet your needs.

G2 Rating: 4.2 out of 5.0 (770+ reviews)

Capterra Rating: 4.5 out of 5.0 (690+ reviews)

Jira Service Management Pricing:

  • Free: Free for up to 3 technicians
  • Standard: $22 per month per technician
  • Premium: $49 per month per technician
  • Enterprise: Pricing is based on custom quotation. Visit their website to learn more.

6. Domotz

Domotz-homepage-1

Domotz provides IT professionals and MSPs with real-time visibility of networks and assets. The platform has asset discovery and inventory management, network topology mapping, and remote control capabilities.

Since Domotz is exclusively focused on network and asset monitoring, it lacks other crucial features that IT teams may require, such as PSA and patch management. Atera also offers a native third-party integration with Domotz if you want to use it in combination with a more robust software package.

G2 Rating: 4.9 out of 5.0 (80+ reviews)

Capterra Rating: 4.9 out of 5.0 (100+ reviews)

Domotz Pricing:

  • Pro: $35 per month per site 
  • Enterprise: Starting at $1,000 per month

7. N-able

N-able provides a suite of products that helps IT teams and MSPs operate more efficiently. One of the products, N-central RMM, provides remote monitoring and management of endpoints, devices, and users, as well as patch management capabilities.

To get an all-in-one IT management experience, you will most likely need more than one product from N-able. The main problem with this is that N-able customers have complained that the products don’t integrate well with each other, making them difficult to use.

G2 Rating: 4.3 out of 5.0 stars (460+ reviews)

Capterra Rating: 3.9 out of 5.0 stars (40+ reviews)

N-able Pricing:

  • Pricing is based on custom quotation. To get the pricing, request a quote from N-able’s website.

8. ServiceNow

ServiceNow’s IT service management product includes asset, change, incident, and knowledge management capabilities. It’s designed for growing IT organizations that need the tools to manage incidents effortlessly. 

The platform has third-party integrations if you want to expand its functionality. Despite this, it lacks some built-in features IT professionals may be looking for, including remote monitoring and management and automated patch management.

G2 Rating: 4.3 out of 5.0 (830+ reviews)

Capterra Rating: 4.5 out of 5.0 (30+ reviews)

ServiceNow ITSM Pricing:

  • Based on custom quotation. Contact the ServiceNow team to find out more.

9. NinjaOne

NinjaOne

NinjaOne provides real-time monitoring of endpoints, network devices, and other IT infrastructure components. For remote monitoring and management, it is widely considered a strong Lansweeper alternative.

NinjaOne’s main drawback is its pricing model. It’s based on pay-per-device, so the more devices/endpoints you have, the more expensive it becomes. Other NinjaOne alternatives, like Atera, provide more scalable pricing with unlimited devices.

G2 Rating: 4.7 out of 5.0 (1,600+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

  • Pricing is based on custom quotation. To learn more, visit their website.

10. ManageEngine Endpoint Central

ManageEngine Endpoint Central provides IT asset management, automated patching, and thread detection and remediation capabilities. It is capable of many things, which is one reason smaller organizations find it overwhelming to use. 

In addition, several business owners on G2 say that the software can be too expensive for smaller businesses, which can make scaling costly. This is mainly due to ManageEngine’s pay-per-endpoint pricing, which increases the cost quickly.

G2 Rating: 4.4 out of 5.0 (880+ reviews)

Capterra Rating: 4.6 out of 5.0 (970+ reviews)

ManageEngine Endpoint Central Pricing:

  • Professional: Starting at $104 per month, per technician 
  • Enterprise: Starting at $124 per month, per technician 
  • UEM: Starting at $139 per month, per technician
  • Security: Starting at $205 per month, per technician

Endpoint Central has different add-ons available, which can increase the price.

11. Ivanti Neurons

Ivanti Neurons help IT professionals automate manual processes with features like IT asset discovery and help desk solutions. Similarly to Lansweeper, Ivanti is popular among enterprises that need reliable asset discovery features.

Ivanti offers other popular products, such as Ivanti Endpoint Manager, which adds endpoint management functionality. If you want a comprehensive IT management solution, you can combine different Ivanti products. However, this is more expensive than investing in an all-in-one solution, such as Atera.

G2 Rating: 3.9 out of 5.0 stars (180+ reviews)

Capterra Rating: 3.0 out of 5.0 stars (10 reviews)

Ivanti Neurons Pricing:

  • Custom pricing. To get the pricing, fill out your details on Ivanti’s website.

The only AI-powered Lansweeper alternative

We hope this article has been helpful as you look for the right Lansweeper alternative. Ultimately, we recommend you research each option, take free trials if available, and compare their features.

Among all the alternatives, Atera is the only one that offers a true AI-powered IT management solution for both IT departments and MSPs. Atera’s AI Copilot assists technicians in resolving multiple issues, boosting accuracy alongside response and resolution times.
For more information on how Atera can be integrated into your workflow, contact Atera’s sales team. Atera also offers a 30-day free trial with no credit card required.

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