Generate summary with AI

Looking for an alternative solution to Lansweeper?

IT professionals have relied on Lansweeper for IT asset management for years, but the software lacks other critical features due to its primary focus on this one area. Therefore, it can’t provide the all-in-one IT management experience many IT professionals seek.

Fortunately, there are alternative solutions that can offer this. In this article, we’re going to look into the 11 best Lansweeper alternatives that fit the needs of both internal IT departments and MSPs.

Before we look into the alternatives, let’s look at Lansweeper, its limitations, and strengths.

What is Lansweeper?

Lansweeper is an IT asset management and service desk solution for internal IT departments, MSPs, system administrators, and cybersecurity teams. The main features of the platform include IT asset discovery, inventory management, network scanning, and service desk functionality.

Why look for a Lansweeper alternative?

While Lansweeper has many happy users, customer reviews indicate some are dissatisfied with its level of customer support, its difficulty of use on an everyday basis, and its pricing—which might be considered too expensive.

Let’s examine each limitation in more detail.

1. Limited customer support

A common complaint from Lansweeper users on Gartner was its limited customer support. The only way to get assistance is to open a support case from Lansweeper’s website. Alternatives like Atera, meanwhile, provide 24/7 live chat support.

2. Not user-friendly

Due to its complicated report builder, poor network discovery, remote connection capabilities, and an outdated user interface, Lansweeper is difficult to use on an everyday basis. This is something customers reported on G2 and Gartner.

3. High cost for value

According to G2 users, Lansweeper charges extra for additional assets, meaning you must pay both the monthly subscription and additional fees. Customers also mention that the help desk and ticketing tool come at extra cost. This is a disadvantage compared to solutions that offer one package for multiple features.

What are Lansweeper’s strengths?

The main things Lansweeper customers appreciate are its ease of use for those new to the IT field and its RMM capabilities.

Let’s look at these two strengths more closely.

1. A good entry-level solution

Reviews on G2 mention that if you’re new to the IT field and only need asset management capabilities for limited assets, Lansweeper can be a suitable option since it offers a free plan. Having said that, once you pass 100 assets, the price starts jumping.

2. RMM capabilities

Lansweeper allows you to manage and control your assets remotely. However, user reviews indicate the userface is outdated, lacks support for Mac devices, and aspects of it have been deprecated recently.

Lansweeper pros and cons: Takeaways

To conclude the previous sections, here are Lansweeper’s pros and cons.

The pros:

  • Suitable option for those new to the IT field
  • The capability to monitor and manage assets remotely

The cons:

  • The only way to receive customer support is by opening a support case on the website
  • Some of Lansweeper’s features are complicated to use, and the user interface is outdated
  • Help desk and ticketing and extra assets come at an additional cost

11 best Lansweeper alternatives for IT professionals in 2024

Next, let’s review the best Lansweeper alternatives.

1. Atera

Atera-Homepage

Atera vs. Lansweeper: Key differences

Atera provides a complete package for IT teams, including remote monitoring and management (RMM), IT ticketing, reporting, billing, patch management, automations, network discovery, and third-party integrations—powered by an end-to-end AI architecture called Action AI™. Lansweeper focuses mainly on IT asset discovery and lacks other crucial features that IT teams need.

Atera is known for its intuitive user interface, and has even won a G2 recognition award for ease of use and implementation. 

Atera has a transparent pay-per-technician pricing model, meaning users can add unlimited endpoints/devices. 

1. Features and capabilities

Atera and Lansweeper are both used by IT departments and MSPs who need RMM capabilities.

Out of the two, Atera offers a more comprehensive IT management solution: Atera’s all-in-one platform include remote monitoring and management (RMM), PSA, helpdesk, patch management, and network discovery, enhanced by many AI capabilities.

Lansweeper focuses primarily on asset discovery, arguably at the expense of other key features. The main features of the platform include cross-platform asset discovery, unified asset inventory, risk insights, and visualization tools.

As for usability, Atera’s dashboard is easy to navigate, and onboarding can be done in a matter of minutes.

A screenshot of Atera's RMM tool.

Atera’s dashboard view

Atera’s Help Center offers many resources to ensure ease of use.

2. Customer support

Atera offers 24/7 live, in-platform chat support for all customers. 

With Lansweeper, customers can only get help by opening a support ticket and receiving an email reply. Even then, G2 users complain that emails can land in spam folders, and Lansweeper’s customer support misses them.

This means that Lansweeper customers frequently have to rely on the knowledge base, which is also known to lack some essential information.

Another aspect where Atera excels is its active IT community, where users can troubleshoot issues, share best practices, and network with other IT professionals.

3. Pricing and value for money

Atera offers a transparent pricing model that makes it easy to predict costs and plan budgets. Standard pricing plans for IT departments range from $149 to $219 per month and the MSP pricing, from $129 to $209.

Atera's MSP pricing

Atera also offers a 30-day free trial if you want to test out the platform yourself.

Lansweeper provides a free plan to test out the platform, but from there, the price quickly rises to $219 per month. Lansweeper offers a similar per-technician pricing model, but you will be charged extra if you exceed the plan’s asset limit.

Atera’s G2 Rating: 4.6 out of 5 stars (500+ reviews)

Lansweeper’s G2 Rating: 4.4 out of 5 stars (50+ reviews)

What Atera users are saying on G2:

Atera users on G2 appreciate the RMM functionality that operates in the background, monitoring device health continuously. It alerts users to potential problems early on so they can take care of them before they escalate.

Atera’s Capterra Rating: 4.6 out of 5 stars (300+ reviews)

Lansweeper’s Capterra Rating: 4.6 out of 5 stars (60+ reviews)

What Atera users are saying on Capterra:

Capterra users report that they have been able to bring support procedures in-house after incorporating Atera. Before that, maintaining the support environment was challenging and required outside consultation. As a result of this, the user mentioned that they achieved faster response times and 6-figure plus cost savings for their IT budget.

Atera Pricing:

For IT departments: 

  • Professional: $149 per month, per technician
  • Expert: $189 per month, per technician
  • Master: $219 per month, per technician
  • Enterprise: Custom quotation; contact sales to get pricing

For MSPs:

  • Pro: $129 per month, per technician
  • Growth: $179 per month, per technician
  • Power: $209 per month, per technician
  • Superpower (Enterprise): Custom quotation; contact sales to get pricing

2. Ivanti Neurons

Ivanti Neurons help IT professionals automate manual processes with features like IT asset discovery and helpdesk solutions. Similarly to Lansweeper, Ivanti is popular among enterprises that need reliable asset discovery features.

Ivanti offers other popular products as well, such as Ivanti Endpoint Management, which adds endpoint management functionality. If you want a comprehensive IT management solution, you can combine different Ivanti products together. However, this has the downside of being more expensive than investing in an all-in-one solution, such as Atera.

G2 Rating: 4.2 out of 5.0 stars (130+ reviews)

Capterra Rating: 3.0 out of 5.0 stars (1 review)

Ivanti Neurons Pricing:

  • Custom pricing. To get the pricing, fill out your details on Ivanti’s website.

3. Freshservice

Freshservice provides asset management features like auto-discovery, configuration management, and impact analysis. Similarly to Lansweeper, it also has IT helpdesk functionality.

As a Lansweeper alternative, Freshservice can be a suitable solution if you need basic IT asset management and helpdesk features. Freshservice does not cater exclusively to IT professionals, so it lacks more customized services that specialised alternatives like Atera can offer.

G2 Rating: 4.6 out of 5.0 stars (1,000+ reviews)

Capterra Rating: 4.5 out of 5.0 stars (500+ reviews)

Freshservice Pricing:

  • ITSM plans start at $115 per month per technician

4. SysAid

SysAid Homepage

SysAid is an IT service management and helpdesk solution for managed service providers (MSPs). The platform includes IT asset and change management, reporting, and workflow automation capabilities. Similarly to Atera, SysAid uses AI to help technicians work more efficiently. It does not, however, have a proper remote monitoring and management (RMM) functionality.

Because the platform is designed primarily for as MSP software, internal IT departments may find its capabilities lacking. 

G2 Rating: 4.5 out of 5.0 stars (600+ reviews)

Capterra Rating: 4.6 out of 5.0 stars (400+ reviews)

SysAid Pricing:

  • Based on custom quotation. Book a demo call with SysAid to receive pricing.

5. ConnectWise

Connectwise-homepage

ConnectWise Automate enables IT teams to monitor and manage servers, devices, and endpoints remotely. ConnectWise offers a suite of tools that can be integrated together to get a comprehensive IT management solution. Like Lansweeper, it’s mostly used by enterprises that need robust customization capabilities.

ConnectWise’s downside is its steep learning curve, which is reported by many users on G2. According to customers, technicians must go through a series of courses, requiring significant time with implementation specialists.

G2 Rating: 4.1 out of 5.0 (120+ reviews)

Capterra Rating: 4.1 out of 5.0 (125+ reviews)

ConnectWise Automate Pricing:

  • Custom quotation: To know ConnectWise Automate pricing, you need to request a quote from their team

6. Jira Service Management

Jira-Service-Management-

Jira Service Management offers an IT service management solution that helps dev and ops teams resolve incidents and requests faster. The tool is built on Jira, Atlassian’s project management tool, but has been tailored specifically for IT service management.

For basic IT service management, it can be a suitable Lansweeper alternative. If you have more advanced workflows, however, Jira Service Management might not meet your needs.

G2 Rating: 4.2 out of 5.0 (760+ reviews)

Capterra Rating: 4.5 out of 5.0 (600+ reviews)

Jira Service Management Pricing:

  • Free: Free for up to 3 technicians
  • Standard: $22 per month per technician
  • Premium: $49 per month per technician
  • Enterprise: Pricing is based on custom quotation. Visit their website to learn more.

7. Domotz

Domotz-homepage-1

Domotz provides real-time visibility of networks and assets for IT professionals and MSPs. More specifically, the platform has asset discovery and inventory management, network topology mapping, and remote control capabilities.

Since Domotz is exclusively focused on network and asset monitoring, it lacks other crucial features that IT teams may require, such as PSA and patch management. 

G2 Rating: 4.8 out of 5.0 (80+ reviews)

Capterra Rating: 5.0 out of 5.0 (85+ reviews)

Domotz Pricing:

  • Pro: $35 per month per site
  • Enterprise: Starting at $1,000 per month

8. N-able

N-able-homepage-1

N-able provides a suite of products that helps IT teams and MSPs operate more efficiently. One of the products, N-central RMM, provides remote monitoring and management of endpoints, devices, and users, as well as patch management capabilities.

To get an all-in-one IT management experience, you will most likely need more than one product from N-able. The main problem with this is that N-able customers have complained that the products don’t integrate well with each other, making them difficult to use.

G2 Rating: 4.3 out of 5.0 stars (170+ reviews)

Capterra Rating: 3.9 out of 5.0 stars (40+ reviews)

N-able Pricing:

  • Pricing is based on custom quotation. To get the pricing, request a quote from N-able’s website.

9. ServiceNow

ServiceNow’s IT service management product includes asset, change, incident, and knowledge management capabilities. It’s designed for growing IT organizations that need the tools to manage incidents effortlessly. 

The platform has third-party integrations if you want to expand the functionality. Despite this, it lacks some built-in features IT professionals may be looking for, including remote monitoring and management and automated patch management.

G2 Rating: 4.3 out of 5.0 (800+ reviews)

Capterra Rating: 4.5 out of 5.0 (200+ reviews)

ServiceNow ITSM Pricing:

  • Based on custom quotation. Contact the ServiceNow team to find out more.

10. NinjaOne

Ninjaone-homepage-2

NinjaOne provides real-time monitoring of endpoints, network devices, and other IT infrastructure components. For remote monitoring and management, it is known to be a strong Lansweeper alternative.

NinjaOne’s main drawback is its pricing model. It’s based on pay-per-device, so the more devices/endpoints you have, the more expensive it becomes. Other NinjaOne alternatives, provide more scalable pricing with unlimited devices.

G2 Rating: 4.8 out of 5.0 (1,000+ reviews)

Capterra Rating: 4.8 out of 5.0 (200+ reviews)

NinjaOne Pricing:

  • Pricing based on custom quotation. To learn more, visit their website.

11. ManageEngine Endpoint Central

ManageEngine Endpoint Central provides IT asset management, automated patching, and thread detection and remediation capabilities. It’s a popular Lansweeper alternative, especially among enterprise-level companies.

ManageEngine is capable of many things, which is one of the reasons smaller organizations find it overwhelming to use. G2 users say that the software is highly customizable, but that can make it difficult to find what you’re looking for. Learning to use ManageEngine may require dedicating someone solely to it.

G2 Rating: 4.4 out of 5.0 (600+ reviews)

Capterra Rating: 5.0 out of 5.0 (750+ reviews)

ManageEngine Endpoint Central Pricing:

  • Professional: Starting at $104 per month per technician
  • Enterprise: Starting at $124 per month per technician
  • UEM: Starting at $139 per month per technician
  • Security: Starting at $205 per month per technician

The only AI-powered Lansweeper alternative

We hope this alternative article has been helpful in choosing the right Lansweeper alternative. Ultimately, we recommend you research each option, take free trials if available, and compare their features.

Among all the alternatives, Atera is the only one that offers a true AI-powered IT management solution for both IT departments and MSPs. Atera’s AI Copilot assists technicians in resolving multiple issues, boosting accuracy alongside response and resolution times.
For more information on how Atera can be integrated into your workflow, contact Atera’s sales team. Atera also offer a 30-day free trial with no credit card required.

Frequently Asked Questions

Was this helpful?

Related Articles

The top 11 Paessler alternatives for network monitoring in 2024

Read now

The top 11 Jamf alternatives for device management in 2024

Read now

The top 11 SolarWinds alternatives for IT management in 2024

Read now

Discover the top 11 Barracuda alternatives for IT management

Read now

The IT management platform that just works

Atera is the all-in-one platform built to remove blockers, streamline operations, and give you the tools to deliver results at any scale.