Why pay per technician pricing is the best model for growing enterprises

Choosing the right help desk software pricing model is the difference between a predictable budget and a ‘success tax’ on your growth. While many vendors charge per device, the most scalable enterprises are moving to a per-technician model to unlock unlimited growth.

There’s a saying that you have to spend money to make money, but modern IT teams know that only goes so far. Spending money — on cloud services, SaaS tools, user hardware, and more — has led to an era of tightening budgets and a mandate to get the most out of every dollar. For CFOs, the IT team budget has to stay sustainable and predictable even in the most chaotic times.

The IT team also has to help drive business growth and operations within a fixed budget, showing results like reduced employee downtime that contribute to the company’s overall velocity and success. One of the ways to consistently do that is to choose pricing models like pay-per-technician that actually support growth and bring operational freedom to IT technicians.

Understanding pay-per-technician pricing in help desk software pricing models

Pay-per-technician pricing has emerged as a modern, more strategic way to pay for help desk software platforms, such as remote monitoring and management (RMM) software. This model is in contrast to per-device or per-seat pricing models, which end up levying a “success tax” on growing businesses. With per-device models, every new device or piece of hardware added through business growth ends up costing the business more. When growth is the goal of just about every business in existence, this pricing model quickly becomes untenable. IT teams end up having to constantly monitor and trim costs to stay under budget at the cost of employee productivity.

The pay-per-technician cost model is more geared toward total cost of ownership (TCO) of help desk software. Access to RMM or other enterprise help desk software costs the same for each technician, who holds a license and can support as many users or devices as they’re able to.

Why use pay-per-technician pricing

If you’re considering scalable RMM pricing and the pay-per-technician model, there are a few key benefits to know:

Predictable scalability

The biggest advantage with this type of help desk software pricing is that you won’t be surprised by pricing increases as the business grows. Pay-per-technician pricing offers budgetary transparency and forecasting for the finance department, since the bill only increases with additional technicians hired, not new users. A technician can manage 500 or 5,000 endpoints, all for the same licensing cost.

No tax on growth

Business growth is everyone’s top goal — but pay-per-device help desk software can easily undercut profits. Pay-per-technician pricing scales with a company’s growth without adding costs. IT teams can add more users, agents, and features as needed without a big growth tax. There’s no limit on the number of employees or users served with a per-technician model, so teams can use a tool like Atera’s to its full extent.

Simpler to use and administer

Per-device or per-seat pricing models depend on the IT team tracking thousands of assets as the company grows, which can take up hours of valuable time. Per-technician pricing removes that complexity as well as the need to monitor credits, usage metrics, and other details. For CFOs, flat-fee technician models mean that the annual IT budget can remain the same and cover even huge growth spikes.

How pay-per-technician pricing benefits teams and businesses

Pay-per-technician pricing for RMM and help desk software isn’t as common as it should be, so businesses too often end up going over budget simply because they’re growing. Atera’s per-technician pricing model lets enterprises manage any number of devices and endpoints with predictable IT costs, no matter how many users join the organization or how many servers or laptops are added. 

IT teams using Atera can monitor everything within the same pricing model, including servers, workstations, IoT devices, and more. There’s no need to continually check and manage the budget to stay on track, and no surprise RMM bills. And, as the use of Atera’s automation features increases, one technician can manage more endpoints efficiently. 

Get started to see how much you can save using Atera’s all-in-one, AI-driven help desk and RMM platform.