What is Site Reliability Engineering? (SRE)
Site reliability engineering (SRE) is the process of creating secure, reliable, and scalable software systems via certain principles and best practices.
How to recognize client churn risk as an MSP
How to maximize your customer retention and reduce client churn if it arises. Here’s what you need to know!
What are the best solutions to back up MS Office 365?
Backing up can be completed in a number of ways for Microsoft 365, including manually, and via Acronis or Axcient. Here are your best options:
Everything you should include in your IT audit
An IT audit should cover hardware, software, security, compliance, and more. Atera breaks it down in this helpful article.
How to celebrate System Administrator Appreciation Day
If you didn’t know already, 29th July is a very special day — it’s System Administrator Day. This is an occasion to express your thanks for the vital work that system administrators carry out around the clock.
Guide for MSPs: 7 best practices to onboard customers correctly
Here’s our up-to-date guide for MSPs on how to onboard customers correctly and efficiently, so you’re ready to go in no-time!
Should you segment your clients? How to do it correctly
Every MSP knows that no two clients are the same. We break down the different ways you can go about segmenting and why it may be very beneficial for you.
How to expose passwords stored on various common browsers
Exposing passwords hidden in browsers can help with IT hygiene. Here are step by step instructions for Chrome, Safari, Edge and more.
How to reduce the time from prospect to customer and increase your MRR
Learn 8 different ways that you can accelerate your sales funnel, drive conversions and acquire new customers.
What is spear phishing? Here’s how to protect against these attacks
Spear phishing attacks are harder to spot than other attacks because they consist of tailored SMS or emails with details designed to add credibility.
How to define your ideal client, and then get them to become yours
Think about your favorite client. That one who you love to work with, who you enjoy receiving communication from, and who never causes you frustration or hassle. Now, imagine if all of your clients were like that one. Great, huh? Well, believe it or not, you can actually create a business where all of…
Always Be Closing: the art of closing deals with potential clients
Looking to close more deals with potential IT clients? Here’s the mindset that will help you close your next deal and maximize closing efforts.
