AI for Enterprise IT is the Future of Scalable Operations

Rapid innovation in the world of artificial intelligence, or AI, has made enterprise AI strategies a crucial component of any large-scale business. These established companies have been honing in on enterprise AI tools to enhance productivity and increase efficiency. There are many enterprise AI software options available – but not all are created equal. 

At Atera, we have created an AI-powered IT management platform that empowers enterprises to achieve unprecedented efficiency and operational excellence. Our AI Copilot tool has helped numerous clients reduce menial tasks, decrease ticket response times, and improve customer satisfaction. Today, let’s take a closer look at the growing role of AI in enterprises and explore how AI Copilot can help your team excel. 

The growing importance of AI in enterprise IT

Just as the dawn of the internet changed our world in the 1990s, artificial intelligence is spawning a technological revolution of its own. Enterprise AI solutions can revolutionize the operations of a business, allowing for better decision making, data-driven insights, process optimization, error reduction and many more benefits that give enterprises a competitive edge. 

However, some enterprises can encounter challenges when implementing AI, such as integration complexities and the need for specialized expertise. With that in mind, it is important to choose an AI powered IT management platform that is easy to use, has a low barrier to entry, and offers top-tier support, including live agents as well as a rich knowledge base and robust online community – like our IT community from Atera! 

With Atera’s Action AI™ tools, you won’t have to struggle with lengthy onboarding times and complex integrations. Our tools are already built into the architecture of the Atera platform, so you don’t need to do anything beyond opening an Atera account and purchasing AI Copilot. Like all of our products, our suite of AI tools are intuitive and simple… and that’s how it should be. 

Introducing Atera’s AI IT management platform

At Atera, we enable efficiency at scale with our all-in-one IT management solution made for remote monitoring and management (RMM), patching, security, and PSA and help desk functions. Atera is on a mission to revolutionize IT management through AI innovations. Action AI™ tools allow enterprises to accelerate efficiency, achieve more with less resources, and lead with the foresight of predictive analytics and deep-learning insights. 

How does it work? Atera’s Action AI™ provides a complete organizational upgrade, with incredible features that will help enterprises achieve more productivity while saving costs.

Here are some of the in-demand features you’ll find with Atera’s AI for enterprise

• Remote session summarization
• Real-time device troubleshooting
• Command-line generation
• Instant ticket summarization
• Knowledge base article generation
• Script generation
• And so much more! 

These tools help our real customers save 11-13 hours every week, all while enjoying 90% accurate diagnostic forecasting and 10X faster ticket resolution. In short, the numbers don’t lie! Let’s dive a little deeper into all that Atera’s AI Copilot has been able to help our clients achieve.

Case studies

Atera’s AI Copilot tool is unparalleled – but don’t just take our word for it! Explore our customer stories and case studies that showcase the success AI Copilot users have experienced. 

For example, let’s take a look at Leeds United Football Club, a client of ours who was able to leverage AI Copilot to enhance company-wide efficiency. Leeds United saw support ticket volumes reduced by 25% to 35%, as AI tools empowered users to resolve many issues independently. This self-service methodology boosted user satisfaction rates, but it also freed up the IT team’s staff so they could focus on more demanding tasks. See Leeds United Football Club feedback on Atera’s Copilot below:

Another Atera user, Trapp Technology, was able to achieve exponential growth by using our robust, enterprise-grade platform. Trapp utilized Atera for MSPs to manage more than 140,000 endpoints and was able to scale their organization to the next level without compromising performance. That’s RMM on a large scale, which makes Trapp Technology a great example customer of ours using our enterprise AI solutions to the max! Below you can see the entire testimonial from Trapp Technology:

Atera’s collaboration with Microsoft Azure OpenAI

Since 2023, Atera has been collaborating with Microsoft through a strategic partnership that has created a new category in IT: AI-powered IT, or “AIT” for short. Our partnership centers around an integration with Microsoft’s Azure OpenAI Service, which allows customers to tap into the power of large-scale generative AI models. With the power of AI, we can completely revamp the archaic IT processes that many professionals in the industry are accustomed to dealing with. 

In fact, with our AI-powered ticketing solution, up to 50% of tickets can be resolved before they even reach a technician. Our deep AI integration supercharges every aspect of the daily tasks that enterprise IT departments are tasked with performance. 

Avi Yoshi, the VP of Technology at Microsoft, shared his excitement about the partnership, saying:

Benefits for enterprises

How does Atera’s partnership with Microsoft benefit enterprises? With our Azure OpenAI integrations, Atera is revitalizing how IT professionals and departments work, eliminating or reducing monotonous, repetitive tasks and revolutionizing how enterprises manage IT. With incredible ticketing efficiencies, enterprises are able to scale without disrupting user satisfaction rates. These new levels of efficiency also help enterprise clients ensure security and compliance, which are crucial for retaining customer trust and reputation. 

The future of AI in enterprise IT

Enterprise AI represents yet another chapter in the ongoing saga of digital transformation. To remain on the cutting edge, it is important to embrace these developments and stay informed about emerging trends in AI for enterprise IT. 

Some of the biggest recent developments include rapid advances in language models, agentic AI systems (which are capable of autonomously making decisions and acting, and embodied AI tools (which interact with and learn from their physical environments rather than processing only written data). These tools are sure to make waves in the AI-powered IT industry. 

At Atera, we are committed to continuously developing the scope of our AI tools, with upcoming releases like Autopilot, which will be user-facing rather than technician-facing. We are always working to innovate and address the evolving needs of our enterprise customers with creative and functional AI solutions to help drive efficiency and growth. With Atera’s AI products, you can seamlessly grow and scale, minimizing redundancies and maximizing productivity. 

Upgrade your IT with Atera’s AI tools 

When you integrate Atera’s AI-powered platform into enterprise IT infrastructures, you can transform your day-to-day operations, productivity, and user satisfaction ratings. Our easy-to-use, intuitive tools are already built into the Atera architecture, so you’ll have no problem getting up and running. From faster ticket response times to incredibly accurate predictive analytics that drive better decision making and planning, you’ll never look back from using AI to boost your enterprise business. 

Ready to explore our enterprise AI applications further? Consider setting up a free demo to learn more about our AI Copilot and Action AI™ can help you revolutionize your enterprise IT operations. And we even offer a 30-day free trial with no credit card required so that you have time to test-drive our platform.