Elevating IT Support: CHT Info's transformational partnership with Atera

CHT Info Brazil

In 2011, Henrique Teixeira established CHT Info, an IT consultancy and management company in Brazil. CHT Info is committed to empowering small and medium-sized businesses (SMBs) by providing secure and reliable IT environments. They cater to a variety of industries including law firms, healthcare clinics, transportation companies, and agribusiness. Atera plays a crucial role in enabling them to provide efficient support to more than 500 endpoints. With a clear vision to promote technological development and enhance productivity through efficient IT management and digital transformation, Henrique embarked on a journey of growth and success. Little did he know, his partnership with Atera would play a vital role in driving CHT Info’s remarkable achievements. 

Since integrating the Atera platform into our operation, we have achieved excellent growth, reaching more than 200% in the last 2 years. Atera played a crucial role in improving efficiency in serving our customers, raising the quality of the services we offer, and ensuring security in the management of our customers’ IT environments.

The path to a cost-effective solution that drives efficiencies

The journey towards a cost-effective solution that enhances efficiency has been transformative. In the past, the service delivery process for MSPs adhered to the traditional break fix model. Unfortunately, this approach often resulted in delays in customer support and extended response times for issue resolution. With limited centralized management of customer assets, monitoring capabilities, and ticket control, delivering high-quality services was a challenge. However, our company underwent a remarkable evolution when we transitioned to the MSP model and partnered with Atera solutions. With specific objectives in mind, Henrique sought to achieve cost reduction, improved management and control, and increased overall productivity. This partnership has proven to be a crucial turning point in our operations, enabling us to meet and exceed these goals. 

Finding Atera

A friend, who had been testing the Atera platform, introduced Henrique to the innovative platform. Recognizing its potential, Henrique made the strategic decision to adopt Atera. The results were impressive – he immediately experienced a 50% reduction in operational costs by consolidating all necessary resources into this single, comprehensive solution. 

 

KEY BENEFITS

Quick and intuitive onboarding

The deployment of Atera at CHT Info was a smooth and efficient process. Henrique effortlessly handled the initial configurations and seamlessly implemented the agents during the trial period. In just 20 days, the entire implementation was successfully completed. Henrique was pleasantly surprised by the user-friendly interface of Atera, which allowed him to navigate the platform effortlessly. The training process was also a breeze, as Henrique utilized the comprehensive getting started articles and in-product onboarding flows to his full advantage. In the rare occurrence of minor operational issues, Henrique found quick solutions by consulting helpful articles available on the service portal, minimizing the need for extensive customer support.

All-in-one solution for centralized management

With Atera, CHT Info found a centralized solution for managing IT support across multiple clients. The platform enables efficient management of tickets, contracts, and service level agreements (SLAs). Contracts with customers are based on a per-device model, eliminating the need for billing remote hours. This streamlined approach enables Henrique and his team to focus on delivering exceptional service and driving customer satisfaction.

Managing IT support for multiple clients can be a daunting task, but CHT Info found a centralized solution in Atera. With Atera, they can efficiently manage tickets, contracts, and service level agreements (SLAs). Contracts with customers are based on a per-device model, eliminating the need for billing remote hours. This streamlined approach allows Henrique and his team to focus on delivering exceptional service and driving customer satisfaction.

IT automations as a productivity booster

Automation has played a crucial role in CHT Info’s success with Atera. Previously time-consuming tasks, such as deploying new desktops, are now completed in record time. Automation streamlines device updates and specific client tasks, resulting in a remarkable 50% reduction in deployment time. The ability to deploy software through Atera has been a game-changer for Henrique, as it was a feature lacking in previous solutions.

Reporting is an essential aspect of CHT Info’s operations, and Atera provided the necessary tools. Inventory and licensing reports are used to guide customers in their IT management and updates. Technical reports are used internally to analyze and review monitoring processes, ensuring continuous improvement and efficiency.

In addition to Atera’s core features, Henrique leverages various App Center applications. For endpoint protection and control, CHT Info uses Bitdefender, which seamlessly integrates with Atera. Henrique expresses his eagerness to explore other App Center applications as the company continues to expand. Furthermore, Atera’s AI-powered command terminal and scripts prove invaluable in day-to-day operations. Henrique also highlights how Microsoft Copilot enhances their overall efficiency, assisting in the production, review, and training materials.

60% reduction in support requests

The benefits of deploying Atera have been transformative for CHT Info. The most significant advantage is the time saved, allowing Henrique and his team to redirect their efforts toward other crucial initiatives. They invest more time in training, building a community for MSPs and IT professionals, and developing new projects. As a result, support requests have seen a staggering 60% reduction, demonstrating the effectiveness of Atera’s streamlined processes and the importance of customer employee training.

Operating costs have been slashed by 50%, while response times remain consistently impressive. Henrique proudly shares, “Since integrating the Atera platform into our operation, we have achieved excellent growth, reaching more than 200% in the last 2 years. Atera played a crucial role in improving efficiency in serving our customers, raising the quality of the services we offer, and ensuring security in the management of our customers’ IT environments.”

Henrique Teixeira, Founder and CEO of CHT Info, couldn’t be more thrilled with the impact Atera has had on his business. “Atera is not just a tool;  explains Teixeira, “it is a complete, reliable, and innovative solution.” With over 12 years of experience as an MSP in the Brazilian market, CHT Info is dedicated to offering IT and security management solutions to companies across various sectors in Brazil. Atera played a crucial role in improving efficiency, enhancing service quality, and ensuring security in their customers’ IT environments.

 

What the future holds for CHTinfo

Thanks to the time and productivity gains provided by Atera, CHT Info can focus on effective management, resulting in customer loyalty, professional service delivery, and the acquisition of new customers. Furthermore, Atera empowers CHT Info to develop new projects, partnerships, and knowledge in information security. They create valuable content and materials on information security, while training and raising awareness in cybersecurity for their customers, SMBs, users, and the community at large.

The partnership between CHT Info and Atera has proven to be a transformative journey, elevating IT support, driving digital transformation, and propelling SMB growth. CHT Info’s story serves as a testament to the remarkable power of innovative solutions like Atera, enabling businesses to achieve their goals and thrive in the dynamic landscape of technology.

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