The exponential impact of
AI-powered I.T.

Resolve 50% of tickets, before you ever learn they exist with AI-based, Tier-1 support for issues like password resets and blue screens. Watch tickets disappear thanks to AI’s NLP capabilities, allowing end users to fix problems independently, based on ticket descriptions and local user permissions. You can also call on AI to assist with more complex exchanges, supercharging your ability to work through problems with AI-suggested solutions, scripts and automations.

• Track every AI-based conversation
• Get full transparency into end-user activity
• Quality-assure suggestions

Get ready for AI-generated suggestions to help you resolve tickets on the spot. We know you can handle any challenge thrown at you, but why deal with searching for solutions when you can count on AI to offer smart recommendations in seconds?

Save time, make informed decisions, and efficiently prioritize tasks with ticket summaries run by AI. Get the big picture at a glance so you can quickly address the incident and move on to the next task.

Discover a new way to communicate with end users, without the endless back-and-forths that take up time from doing actual work. Our AI assistant is always on, so you can use it to generate replies and deliver instant assistance, around the clock. It’s time to let AI do the talking, while you can focus on all the rest.

Need a quick fix? Explore AI-powered scripts that are delivered in a flash, tackling everything from simple tasks to complex challenges. Say goodbye to time-consuming research and start expanding the shared script library, where you can save your top solutions to recurring problems. You can also add scripts for automations and triple the time saved for other projects.

• Generate scripts for Mac, Windows, and Linux devices
• 20,000 scripts generated with AI
• Over 1,000 scripts in the shared library

AI-powered IT is the integration of various artificial intelligence capabilities into the field of IT. This integration encompasses a wide array of AI technologies, including but not limited to natural language processing, speech recognition, AI-driven automation, advanced analytics and pattern recognition, and AI-powered chatbots. By creating a paradigm shift in the IT sector, AI-powered IT aims to transform various facets of IT workflows, processes, and tasks.

The benefits of AI-powered IT are almost limitless, considering its potential to reshape IT as we know it. In a sector that has long suffered from technological stagnation that requires IT personnel to make do with legacy systems and siloed tools, the overarching impact of AI is that it can facilitate unprecedented efficiency and productivity.

This impact is achieved in multiple ways. The integration of AI enables analysis of vast volumes of data at previously unattainable scales, and with it capabilities such as pattern and trend identification that result in invaluable insights and better decision-making. It can be used to anticipate and predict IT issues for prevention or quicker resolution. Technicians are further able to leverage AI for autonomous actions—such as troubleshooting and auto-solving routine problems—as well as supplementary support like AI-generated scripts, suggestions, and responses.

AI-powered IT enables professionals to drastically reduce their manual and routine workload, clearing time for strategic projects. In other tasks, they can benefit from a collective human-AI expertise. Significantly faster response and resolution times enable technicians to clear as much as 10 times more tickets in a day with greater accuracy, minimal human error, and much higher end-user satisfaction.

With Atera, it’s as easy as signing up for a free trial! All our AI features are available to both users and trialers from the minute they log into the platform. Our extensive knowledge base, as well as live and on-demand webinars and workshops, are free and open to all. To start a 30-day free trial, no credit card required, click here.