Ateraverse ‘25 recap: Insights, takeaways, and tips

Ateraverse ‘25 brought together industry leaders, Atera customers, and AI experts to experience the new Autonomous IT reality, where AI agents handle the grunt work. 

Below, you’ll find on-demand access to each session; from IT Autopilot, to Atera’s roadmap, to real-world stories from enterprise teams. Dive in where you’re most curious. 

Opening remarks: Welcome to the era of Autonomous IT

Speaker: Gil Pekelman, Atera CEO

Gil Pekelman, CEO of Atera, sets the tone for a new era where AI agents take on the grunt work and IT pros can focus on strategy over repetitive tickets. This session offers a clear look at what’s next for our industry and why it matters now.

Watch the opening of Ateraverse 2025 here.

Keynote: The next renaissance

Speaker: Zack Kass, Futurist and former Head of GTM at OpenAI

The future is closer, and more human, than you think. Hear why we’re entering an era of unmetered intelligence, where AI agents do more so humans can focus on what machines can’t: creativity, empathy, and purpose. 

Watch now the keynotes

Live reveal: Meet IT Autopilot

Speakers: Oshri Moyal, CTO, Atera

Meet Atera’s IT Autopilot! It spots issues before users do, responds instantly, and learns from technicians to improve over time. It’s preemptive, adaptive support that eliminates 40% of IT workloads and scales without extra headcount.

Watch now the live reveal of Atera’s IT Autopilot

AMA: Ask the founders

Speakers: Atera’s co-founders Gil Pekelman, CEO and Oshri Moyal, CTO

In this candid AMA, Atera’s co-founders answer real questions from the Atera community and live attendees. From job impact to integrations and use cases to IT Autopilot, they share how AI is reshaping IT work, and why the goal isn’t replacement, it’s transformation.

Watch now the AMA with Atera’s founders

Microsoft spotlight: Building with AI agents that work for you 

Speaker: Sunita Kannan, Global AI Strategy Lead, Microsoft

This session explores how businesses can move beyond chatbots to build dynamic, nearly autonomous agents that drive real outcomes across IT, operations, and customer experience.

Watch now Microsoft’s vision on AI in IT

AI agents and the future of work with Salesforce 

Speakers: Yacov Salomon, EVP Engineering, Service Cloud, Salesforce and Tal Dagan, Chief Product Officer, Atera

Digital agents are joining the workforce and they’re changing how software is built, deployed, and used. Learn how human/AI hybrid teams are redefining service operations and why applying traditional identity and permission frameworks to AI is essential for building trust at scale.

Watch now and discover Salesforce’s approach to Agentic AI

What’s next: Atera’s product roadmap 

Speaker: Tal Dagan, Chief Product Officer, Atera

Discover how Atera is redefining IT workflows with preemptive automation, dynamic insights, and a game-changing leap: AI-based patching that anticipates and executes updates autonomously.

Watch now what’s next on Atera’s product roadmap

Customer voices: How AI agents are delivering results IRL 

Speakers: Muna Assi, Head of Product Marketing, Atera, Marco Salazar, IT Manager, Trinity Valley Electric Cooperative, Elvy Gerez, Global Service Desk Manager, TechnoServe, and Palwinder Chima, Senior VP of Technology and Cyber Security, Starlight Investments

In this customer-led session, IT leaders share how AI helps scale support, document solutions, and reduce tickets without requiring added headcount. See how AI agents build trust, drive results, and transform IT.

Watch now real Atera customer stories

CISO panel: Securing the future in the age of AI

Speakers: Jonathan (Jony) Fischbein, CISO, Check Point, Mike Petronaci, CTO Proactive Security, CrowdStrike, and Noam Vander, CISO, Atera

This session explores how to build trust without losing control, highlighting the need for clear policies, visibility into shadow AI use, and tools like AI-powered triage to cut review times for alerts from 30 minutes to 6.

Watch now the CISO panel

Workshop 1: Patching perfection with Atera

Speakers: Elvy Gerez, Global Service Desk Manager, TechnoServe and Dmitry Lukyanenko, Solutions Engineer, Atera

Learn how to separate patch types into dedicated lanes; critical, noncritical, and software, to prevent conflicts and boost success rates. Pair that with multiple timed executions per day to reach more devices online and raise patch coverage from average to enterprise-grade. 

Watch now the workshop

Workshop 2: AI Ticketing that works

Speakers: Bill Frankel, Technical Onboarding Manager, Atera, and Lee Kaplan, Customer Success Manager, Atera

Learn how to quickly turn tickets into knowledge base articles, quick replies, and reporting data points while custom fields auto-fill themselves to keep everything structured, searchable, and effortless.

Watch now the workshop

Top 5 Takeaways from Ateraverse ’25:

• AI isn’t just assisting IT work, it’s starting to own it: The future isn’t reactive, it’s preemptive: Atera’s patented, always-on AI agent, IT Autopilot. acts as a 24/7/365 IT technician that doesn’t just respond, but autonomously resolves IT issues.It can reduce IT workload by up to 40%, freeing IT teams to focus on higher-value tasks.
• AI-based patching is Atera’s next big leap: Predictive, autonomous patching is set to replace traditional patch management. That means prioritizing, scheduling, and deploying fixes with no manual oversight.

• Agent-to-Agent (A2A) communication is here: AI agents are now collaborating with each other, enabling systems to coordinate actions and adapt in real time, all at faster-than-human speeds.

• Hybrid workforces are redefining IT: We’re entering an era of humans and AI agents working side-by-side, with digital agents given roles, responsibilities, and permissions just like employees.

• Trust in AI has to be earned: Grounding LLMs in enterprise data, rigorous pre-launch testing in sandbox environments, and “the ability to combine generative with deterministic [automation] and very explicit rules” to ensure reliability are all key cornerstones for creating trust in AI, alongside a constant need for transparency.

Outro

Ateraverse ‘25 wasn’t just a showcase of breakthrough innovation and real-world success stories, it was a turning point in the IT industry’s Agentic AI journey. Whether you’re scaling support, tightening security, or redefining workflows, the future of IT is already here.