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In late 2022, Google searches for “AI” exploded. 

Not surprisingly, this coincided with the release of ChatGPT to the general public. Within two months of launching, ChatGPT’s user base grew to 100 million — something that took Instagram two and a half years!

Even though AI hit the mainstream consciousness just a couple of years ago, artificial intelligence has been on the minds of techies and visionaries for far, far longer.

But what exactly are they saying about AI? We decided to find out. 

Below, you’ll find some of the best AI quotes, from AI vs human intelligence, to generative AI, how AI is impacting IT service desks, and some predictions for the future of AI. These quotes come from industry leaders, like Google’s Sundar Pichai and Nvidia’s Jensen Huang, Stephen Hawking, Elon Musk, and other movers and shakers in the IT world.

So let’s explore 20+ quotes about AI and get a sense of where the industry stands on this hottest of hot topic:

AI predictions

  • “Anything that could give rise to smarter-than-human intelligence — in the form of Artificial Intelligence, brain-computer interfaces, or neuroscience-based human intelligence enhancement — wins hands down beyond contest as doing the most to change the world. Nothing else is even in the same league.” ― Eliezer Yudkowsky

“Artificial intelligence is a tool, not a threat.” ― Rodney Brooks

“AI is likely to be either the best or worst thing to happen to humanity.” ― Stephen Hawking


AI vs. human intelligence

  • “Listening to the data is important… but so is experience and intuition. After all, what is intuition at its best but large amounts of data of all kinds filtered through a human brain rather than a math model?” ― Steve Lohr
  • “Data are becoming the new raw material of business.” ― Craig Mundie
  • “As artificial intelligence evolves, we must remember that its power lies not in replacing human intelligence, but in augmenting it. The true potential of AI lies in its ability to amplify human creativity and ingenuity.” ― Ginni Rometty
  • “As data and science become more accessible and more the production of software and AI, human creativity is becoming a more valuable commodity.” ― Hendrith Vanlon Smith Jr
  • “AI will never fully replace people because even with the best training models, AI will never be completely predictive. Generative AI feeds off data from repeat problems, and there will continue to be unique challenges that “stump” AI. People will always need to be part of the process.” Unisys
  • “Everybody in the world is now a programmer. This is the miracle of artificial intelligence.” Jensen Huang
  • “If you want quality, trusted AI, you need quality, trusted data.” ― Juan Perez
  • “Building advanced AI is like launching a rocket. The first challenge is to maximize acceleration, but once it starts picking up speed, you also need to focus on steering.” ― Jaan Tallinn
  • “What is important is to keep a healthy dose of skepticism about the capabilities of this and other kinds of technology.  If it sounds too good to be true and, at the same time, if we don’t know what data the model is based on and how it was validated, then it probably doesn’t work as advertised.” ― Rania Succar

Generative AI

  • “Accelerated computing and generative AI have hit the tipping point.” Jensen Huang 
  • “Conversational AI will become the dominant form factor that people use to interact with brands, not just for the sort of current trends like customer service, but really for all aspects of the customer experience.” Bret Taylor 
  • “[Companies exploring generative AI applications are doing so] primarily for internal productivity, workflows, knowledge transfer and cost reductions — not the glittery, futuristic applications one might have predicted.” Battery Ventures report
  • “Generative AI is going to allow companies to create experiences for their customers that once felt impossible. AI is no longer just a tool for niche teams. Everyone will have opportunities to use it to be more productive and efficient.” ― Juan Perez 
  • “CIOs are tasked with helping grow the business efficiently, and AI is how we’ll do it moving forward.” ― Carter Busse

AI and IT service desks

  • “Think about it like driving in the carpool lane — with AI as your co-pilot, you can accelerate in a lane with fewer limitations and less competition. Ultimately, incorporating AI into ITSM doesn’t just help you reach your goals faster; it helps you reach them more efficiently, and without getting burnt out or breaking down in the meantime.” ― Krishna Sai 
  • “Instead of creating a ticket that needs to be investigated and solved, the future of ITOps is a world in which tickets cease to exist. This can be done by automating incident discovery, investigation, resolution and prevention to keep up with the current infrastructure.” ― Assaf Resnick 
  • “[For the] AI service desk, the challenge was not so much from the technology perspective but from the people perspective: the organizational change management, mindset, education, and awareness that you now have this solution at your fingertips.” ― Jason Ballard
  • “The IT service desk is fundamental to the operations of today’s digital enterprises. It’s also frequently a large source of cost and consternation in need of transformation and process improvement. As organizations continue to seek ways to leverage technology to improve efficiency, agility and business outcomes, AI will likely be a major focus of investment.” ― Wai Wong

AI and the future

  • “There is no one future of work that applies to all jobs, but for any specific job, the future depends on how important location is and how much AI will impact the tasks involved.” ― Bill Conerly
  • “AI is at a definitive crossroads — one where policymakers, security professionals and civil society have the chance to finally tilt the cybersecurity balance from attackers to cyber defenders.” ― Sundar Pichai

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