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Approximately 9 in 10 companies were already using the cloud in 2021, discovered a global O’Reilly survey. McKinsey calls companies’ cloud transformation “cloudy with a chance of billions.” It explains that 75% “of the cloud’s predicted value comes from boosting innovation.” Here’s how this innovation is transforming IT management.

Source: McKinsey

#1 Cloud makes IT management efficient

One of the first ways IT teams feel the cloud’s impact is in the speed and efficiency of their work. It helps:

  • Reduce manual work. Cloud innovation gives you access to advanced technologies that enable automation of manual work. Resetting passwords, managing access, automatic maintenance and updates, data analysis, and so much more can now be done by via the cloud.
  • Minimize commutes. Many issues can now be resolved remotely, meaning technicians no longer need to commute to resolve most issues. Even the time it takes to go across the office and back, let alone to another city or location, is saved. 
  • Resolve issues faster. All this, plus the access to better technology, results in a higher quantity and quality of resolved cases.

#2 Cloud makes IT management more cost-effective

Transitioning away from legacy technology might be time consuming and expensive at first, but it ultimately tends to have significant cost benefits for organizations. For example:

  • Decreased technician travel time and commute costs. We mentioned it above, but it matters for budget management as well. Technicians no longer need to constantly get up from their desks, perhaps even commute, each time an issue comes up. That’s a lot of wasted wages and travel costs eliminated, not to mention people and operations are up and running again faster.
  • Reduced IT operational expenses. On-premises equipment and maintenance, power usage and storage usages can be expensive, especially when you can’t downgrade or upgrade as you go. Software, power, and storage are much more adjustable in the cloud age, enabling you to pay only for what you really need.

#3 Cloud makes IT management more flexible

The cloud is built for agility, and therefore helps IT departments keep their companies competitive. With the cloud, they can:

  • Adapt faster to new trends and technologies, like AI. Atera’s AI-powered, cloud-native platform, for example, can be onboarded quickly, giving IT teams access to a wide range of automation possibilities, from helpdesk to remote monitoring and management.
  • Easier compliance with regulations. Laws and regulations might require you to change processes you’ve had for years. It’s much easier to make changes in cloud environments than for on-premises hardware.

#4 Cloud makes IT management more powerful

Many aspects of the cloud provide more robust capabilities than we’ve ever had access to before, such as:

  • Bigger, more complex databases—and smarter analytics. The cloud gives IT departments access to massive amounts of omnichannel data, but it also provides the smart, proactive analytics that turn all this data into efficient and impactful action.
  • More integrations. One company can’t do it all on its own, nor can one tool. The cloud environment helps IT departments integrate a variety of tools together across the world.

#5 Cloud makes IT management more profitable and scalable

Everything we’ve covered today leads to cloud adoption’s bottom line—it’s often more profitable and scalable for IT departments to operate in the cloud. They can:

  • Provide better customer service to more clients and/or employees. Technicians are more responsive, they provide more data-based solutions, and faster solutions at that. They can take on more clients or support a growing employee count without recruiting new technicians.
  • Ensure business continuity. When issues get resolved faster, work gets interrupted less. The entire organization can be more profitable and move more efficiently toward growth.
  • Hire quality talent. The transition from manual tasks to meaningful work can draw in higher-quality talent that wants to make a deeper impact.
  • Move from reactive to proactive. With all the data and smart analytics IT departments get, they can handle threats before they become issues, or solve initial issues before they escalate. They can also predict future circumstances, based on historic and contextual data, leading to more strategic planning and operations as they move ahead.

You need the right tool to transform your IT department

We built Atera to supercharge your capabilities. This cloud-based, AI-powered IT management platform connects a smart helpdesk with remote monitoring and management.

Among others, it helps IT teams…

  • Receive customized, data-based recommendations
  • Minimize manual work by automating issue resolution
  • Leverage proactive analytics and predictions
  • Benefit from new features released on a monthly basis to help you stay on top of industry trends and challenges
  • Manage a solid budget and scale at your own pace, with a pay-per-technician pricing model

We’ve seen companies across industries increase response time by 99% and solve tickets up to 95% faster. That leaves their technicians available to take on more clients or projects and more meaningful—making it easier for their companies to grow. Try Atera for free and start transforming your IT department, too.

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