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AI signifies the most significant revolution since the Internet, and IT stands at the forefront of its adoption. Harnessing the power of AI for IT (AIT) can result in enormous beneficial changes in how businesses operate and grow. Given its force and momentum, organizations will inevitably onboard it. The question isn’t if IT departments will integrate AI, but when and how.
That said, organizations that invest time in understanding AI’s benefits and how to adopt it stand the most to gain. This blog post (and the accompanying eBook) walks you through AIT’s tremendous growth potential and how to face and overcome barriers associated with adoption.
Here’s the scoop on how adopting AI leads to limitless IT—including enhanced productivity, streamlined efficiency, and unprecedented insights for strategic decision-making—and what business leaders can do to prepare for it.
The infinite benefits of AI-powered IT
AI-powered IT solutions provide a myriad of benefits. By reducing workloads, giving teams more time for strategic initiatives, and empowering them with new skill sets such as scripting, they can dramatically restructure IT operations for the better. Here’s a glimpse at how that works:
- Streamlined efficiency: AI-powered IT solutions can streamline ticketing and remote monitoring and management functions. The results include faster resolution times, predictive maintenance and proactive resolution, and more efficient resource management. Teams can also rely on automated processes to provide tighter security measures.
- Data-driven insights and reporting: AI performs several functions that provide a deeper understanding of IT operations and enhance a team’s ability to make strategic decisions. Some standout features include predictive analytics that alert teams to issues before they begin; real-time monitoring and analysis facilitate speedy and thorough incident resolution; and reporting that syncs historical data with other learnings to provide comprehensive business reports.
- Enhanced productivity: When efficiency and business intelligence increases, so does productivity. Atera’s AI-powered solution allows technicians to handle 10X more tickets per day, decrease the average response time from eight hours to three seconds, and resolve incidents in an average of 10 minutes instead of the usual 24 hours.
On a more holistic level, most teams believe leveraging AI will become a core part of their workflow and that it will lead to more opportunities in the long run.
Overcoming barriers to adoption
IT systems are complex, and AI’s position as a relatively new technology means IT teams need to perform due diligence before adopting it. Understanding an IT department’s specific needs is one half of the puzzle; the other half remains in understanding more general concerns related to integrating AI-powered IT solutions. Here are some issues to be aware of:
- Security and data privacy concerns: While AI-powered IT solutions ultimately enhance security measures, the onboarding process can temporarily increase vulnerabilities. Extra care and precaution must be taken in this stage of adoption.
- Integration: Onboarding a new solution means teams may have to renovate outdated legacy systems and refresh stale data (including organization systems). Both of these undertakings can take considerable resources, meaning teams will need to prepare by taking a thorough audit of their department and its needs.
- Skill gaps and employee training: IT departments often struggle to find competent technicians. AI-powered IT solutions can remedy that in the long-term, but in the short term managers may have to find or retrain employees to cover skill gaps. In a similar vein, change management is a notoriously rigorous undertaking that is necessary for adoption, and requires departments to invest time and energy in proper deployment.
While IT managers shouldn’t estimate any of these challenges, they can be successfully overcome with the right research, preparation, and execution.
Choosing the right solution
Not all AI-powered IT solutions are created equal. IT departments should learn as much as they can about their operations before choosing a solution. They should also research available options with the same level of discernment. Although no two companies will have the exact same needs, there are some solutions on the market that stand out above the rest.
Atera is proud to offer the industry’s only all-in-one AI-powered IT management platform. Atera Copilot streamlines organization IT management at scale to provide unprecedented efficiency, productivity, and insight. It’s also renowned for its intuitive interface and easy onboarding process, making it a great option to begin exploring with.
To learn more about how AI adoption expands your IT capabilities, download our eBook.
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