Top 7 agentic AI tools to watch in the IT industry

Artificial intelligence is the biggest new development in tech – and now, agentic AI trends are leading to a technological revolution of a whole new level. What makes agentic AI stand out? 

In short, agentic AI solutions are capable of autonomous operation. These platforms can learn and adapt, making independent decisions and acting on multi-step processes by analyzing real-time context and data.

Agentic AI is a game-changer in the world of IT. The automation capabilities of agentic AI platforms go above and beyond traditional scripting, intelligent ticket resolution, self-correcting systems, and autonomous infrastructure management. Today, we’re taking a closer look at the next era of IT, covering seven standout agentic AI tools that are leading the charge. 

Atera’s Action AI™ (Autopilot + Copilot)

Atera’s Action AI™ is at the forefront of agentic AI software for the modern age. Atera’s AI Copilot tool is purpose-built for the IT space and is made to help IT teams succeed with agentic AI capabilities like automatic ticket resolution, script execution, and autonomous issue resolution (tagging and triaging) without the need for human input. . As a powerful example of AI in IT service management, these functions help teams regain hours of efficiency, improve user and customer satisfaction, and allocate human brain power to more complex tasks while leaving the busy work to AI.

In help desk environments and other remote monitoring and management (RMM) tasks, Atera’s Action AI™ tools are invaluable. The agentic AI platform offers diagnostics and predictive data to improve decision-making, assists with handling large ticket loads, and can even make suggestions when a ticket is elevated to a human technician. In fact, Atera can automatically resolve 50–70% of routine IT tickets, significantly reducing the workload on IT teams. Atera’s tools fit teams of all sizes, from large enterprises managing thousands of tickets to one-man IT operations.

With reduced technician workload and tenfold efficiency, Atera’s Action AI™ is a must-try to keep your company ahead of the curve. 

Best of all, at Atera, we offer a free trial with all-inclusive access to Copilot for 30 days. So if you want to save 11-13 hours per week, get started on your free trial today.

IBM watsonx Orchestrate

IBM’s watsonx Orchestrate tool is an agentic AI solution targeted toward business productivity. It harnesses the power of agentic AI to create autonomous workflows across IT operations with minimal oversight. Watson X Orchestrate can automate decisions, suggest tasks, and take action through integrations with enterprise tools.

From one of the world’s biggest tech companies, watsonx Orchestrate allows users to easily build and deploy AI agents powered by company-specific data that the tool can synthesize and utilize. 

These AI agents seamlessly connect with other software, streamlining your workflows with plenty of use cases in handling IT service requests or incidents across enterprise environments. IBM is also now working on releasing pre-built agents for HR, Sales, Procurement and Customer Service

ServiceNow’s AI-Powered Virtual Agent

An agentic AI platform like ServiceNow’s virtual agents might sound more like conversational AI – but these tools can also take action based on context, such as resetting passwords or assigning escalation paths. These AI agents can solve essential business challenges with autonomy, accelerating outcomes, and empowering both IT team members and end users with the tools they need to succeed. ServiceNow’s agentic AI tools offer teams of all sizes easy access to ITSM automation.

One ideal use case? ServiceNow’s agents can automatically handle routine service requests from end users. When it comes to basic issues that overload IT ticketing systems, incorporating agentic AI software to ease the load is a no-brainer. ServiceNow also has an intuitive interface that makes it easy to manage your AI bots all in one place. 

Resolve Systems (Resolve Actions Pro)

Resolve Systems recently rolled out intelligent IT workflow tools that help with end-to-end automation of IT processes. These agentic AI solutions can take contextual action to make for faster IT resolutions and more satisfied customers. Resolve’s products are focused on automated incident response and infrastructure remediation, highlighting the vast potential of agentic AI tools in the world of cybersecurity. 

Tools like these can help your organization take a more proactive cybersecurity stance where network issue remediation can now take place without human input. Resolve has numerous pre-built integrations so that you can seamlessly use the product with virtually any tool you already have in place. You can also build custom automations through an easy-to-learn interface. An ROI dashboard helps you better understand the benefit of your Resolve tools. 

BMC Helix Autonomous Digital Enterprise (ADE)

BMC Software is currently rolling out its Autonomous Digital Enterprise (ADE) framework that is focused on helping companies make the most of agentic AI platforms. ADE is rife with agentic features, including predictive, autonomous service management and operations. These agentic AI solutions learn from previous events, predict incidents, and remediate without the need for human intervention.

BMC Helix Autonomous Digital Enterprise is meant for preventative IT ops for enterprises with large-scale network needs. The framework prioritizes five key tenets that are crucial for measuring effective agentic AI deployment: customer satisfaction, widespread automation, enterprise scalability, data-driven decision making, and adaptive and proactive cybersecurity. Any strong agentic AI platform should support all five of these aims. 

Moveworks

Moveworks is focused on expanding the reach of agentic AI software to build a universal digital workforce. Its agentic AI assistants are natural language driven, but they enter the realm of agentic AI because they can act on behalf of users, resetting passwords, creating Jira tickets, or performing other multi-step tasks. Moveworks’ AI assistants integrate deeply with internal tools to complete tasks autonomously based on predefined goals and real-time context. 

This is a strong tool for resolving internal IT service desk requests, especially with hybrid or remote teams. Moveworks equips employees with agentic AI tools that can help them perform both simple and complex tasks without needing to elevate the request to an IT team member – for instance, requesting time off, finding knowledge base articles, and summarizing documents. 

Rezolve.ai Agentic Sidekick 3.0

Rezolve.ai is focused on IT service management (ITSM) and offers an agentic AI solution that autonomously resolves IT support tickets. This helps reduce the workload of IT teams while simultaneously creating a better experience for end users. Rezolve.ai’s Agentic Sidekick is primarily focused on automated ticket resolution and does not offer broader RMM services like some of the other agentic AI platforms highlighted on this list – but it might be the right fit for certain users looking to employ agentic AI in a limited scope. 

Rezolve.ai advertises that its product can resolve 30% to 70% of IT tickets without the need for human intervention, streamlining IT workflows and helping free up technician time to work on more complex or creative tasks. Agentic Sidekick also integrates with Teams and Slack to make it especially easy for users to get the support they need. 

Harness the Power of Agentic AI for Your IT Team

The power of agentic AI in modern IT environments is virtually boundless. These agentic AI tools go above and beyond the previous capabilities of AI to be more than just helpers – they’re actors that proactively reduce IT workload through features like ticket resolution, customer service, proactive cybersecurity, remote monitoring and management, predictive analytics, and so much more. 

As agentic AI matures, we expect to see further possibilities when it comes to security, remote monitoring and management, compliance, and so much more.

Are you ready to explore the incredible possibilities that come with agentic AI? Discover how agentic AI solutions can free up your IT teams, boost productivity, and future-proof your IT operations with Atera’s renowned AI tools. Try us out today with a 30-day free trial, no credit card required.