AIT and Atera announce strategic partnership 

Atera – the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale – and AIT announce a strategic partnership, enabling IT professionals throughout Africa and the Indian Ocean islands to achieve unprecedented levels of efficiency, speed, and quality of work, with the power of Action AI™. This marks Atera’s first distributor partnership in Africa, underscoring its commitment to expanding its reach and impact region-wide.

This collaboration is a significant milestone for both organizations, combining AIT’s expertise in delivering tailored IT solutions with Atera’s AI-powered platform, designed to maximize efficiency and ensure satisfaction on both sides of the ticket.

AIT’s partnership with Atera was a natural fit, allowing AIT to provide a best-in-class ITSM solution to  resellers, MSPs, and end-user customers across Africa, complete with local sales, implementation, and technical support. The partnership between AIT and Atera enables traditional break-fix resellers to transition into managed service providers, offering more comprehensive and faster technical support.

Hennie Moolman, Managing Director of AIT said: “I’m thrilled about this partnership, as it brings a new level of user interaction and superior support with Atera’s Action AI™. This reduces the need for multiple solutions, streamlines the customer experience, and strengthens our growth strategy for the region.”

Omer Fuchs  – VP, Partnerships & Alliances at Atera said “We are thrilled to welcome AIT to the Atera partner family. This partnership marks an exciting opportunity for mutual growth and will deliver exceptional value to our clients in the region.”

 About Atera

Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™ solution. 

Designed for unprecedented efficiency, Atera serves over 12,000 customers across 120 countries. Our first-of-kind IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, recommended solutions, and more. The result of this groundbreaking technology is a freeing of critical resources and an exponential lift in productivity.

In 2021, Atera raised $102 million from investors, including General Atlantic and K1 Investment Management. 

To learn more, visit atera.com.

About AIT 

AIT is a top-tier, best-of-breed IT distributor serving Africa and the Indian Ocean islands, offering sales, technical support, and implementation assistance across 23 African countriesTo learn more, visit https://africaitservices.com/