Atera's customers on Boosting productivity with AI and automation

The demands on IT professionals constantly evolve, creating both challenges and opportunities. In this customer panel, we’ll explore how AI and automation help optimize IT efficiency and productivity and simplify complex systems and processes. Gain valuable insights and strategies for staying ahead from industry experts who tackle these challenges day in and day out.

During this insightful session at Ateraverse, industry experts including Joe Summers from Delap Cyber, Graham Peck from Leeds United Football Club, and Syed Hasib from Central Park Conservancy shared their insights on boosting productivity with AI and automation.

Key takeaway 1: Understanding roles and responsibilities in IT

• Graham Peck (Leeds United Football Club): Graham is adept in handling data security and automation. He shared valuable insights about the role of IT in the football industry, particularly about data collection for fan and player interactions.
• Joe Summers (Delap Cyber): As the Cyber Manager, Joe leads and trains teams toward resolving their clients’ IT problems. His perspectives were drawn from working with different verticals and managing client expectations from an MSP’s viewpoint.
• Syed Hasib (Central Park Conservancy): Syed talked about his responsibilities in managing varied technologies his conservancy utilizes – from philanthropy data management to maintenance facilities.

Key takeaway 2: Challenges and priorities of IT departments

They shared a joint perspective that IT departments should prioritize security vulnerabilities, compliance requirements, and business impact. They also focused on the ways Atera helps them manage these challenges, including patching and providing remote support.

Key takeaway 3: Upskilling in the IT industry

A key part of the discussion revolved around continuous learning in the IT sector. Joe stressed the value of lifelong learning and celebrating victories in problem-solving and highlighted resources like CBT Nuggets, Udemy, and Wizlabs for training and certification.

Graham concurred that adaptability and curiosity are of utmost need in the ever-changing IT landscape, backing it up with over 20 years of experience. Both advocated for keeping the teams engaged and the importance of being a lifelong learner, emphasizing the resources Aterra provides for on-the-job training and certifications.

Key takeaway 4: Benefits of AI in IT operations

Sayed highlighted the possible impact of AI in IT operations, especially in automation. He provided an interesting anecdote about a user not realizing they were interacting with an AI assistant in Atera. His take was that educating and communicating with users about AI can act as a crucial stepping stone in successful IT operations.

Graham and Sayed both spoke highly of the way Atera integrates AI, like its ability to generate scripts and provide quick resolutions to common issues.

Key takeaway 5: Implementing AI

Joe emphasized the need for a human touch in AI implementation. He pointed out the benefits of AI in ticketing, such as auto ticket tagging and quick summaries of conversations, while also highlighting the advantage of turning ticket resolutions into educational articles for the team.

In relation to his role as a Data Security Manager, Graham shared the method of AI use in football and social media moderating. In particular, he mentioned the advantages of Atera’s AI, for example, quicker resolution of tickets, leading to a seamless user experience.

Syed rounded off the discussion on AI by lauding Atera’s patching and scripting capabilities that have, as a result, allowed him to address user needs effectively, enabling him to add more value to his organization.