Enterprise IT services: Your guide to finding the right solution

Struggling to manage your IT infrastructure? You’re not alone. Enterprise IT services are designed to tackle challenges like downtime, inefficiencies, and outdated systems. But with so many options, finding the perfect solution can seem impossible.

Large businesses, otherwise known as enterprise-level operations, are faced with many tough decisions as they look to manage their IT assets. That’s where we come in—helping you identify the service that fits your business like a glove. Let’s dive into the world of enterprise IT solutions and discover the options available in today’s market. 

What is enterprise IT? 

Enterprise IT (Information Technology) refers to the technology infrastructure, software, systems, and services that organizations use to manage their operations, streamline processes, and achieve business goals at scale. Unlike consumer IT, which focuses on individual users, enterprise IT is designed to address the needs of large organizations such as corporations, government agencies, and educational institutions.

Some small and mid-size organizations may choose to base their IT purchasing strategy on budget and speed alone. With enterprise-level IT, however, there are many other factors to consider. There are numerous locations, departments, and other variables with large companies. Here are just a few considerations to consider as you determine the ideal enterprise IT product for you.  

• Reliability: What kind of downtime can you expect with this product? Will it be up and running when you need it to be? Are you willing to compromise on reliability for cost? 
• Compatibility: How will this solution fit in with your existing IT infrastructure and other products that you use, such as CRMs? 
• Manageability: Do you have the resources in house to effectively deploy and manage this solution? Alternatively, would it be more prudent to outsource your IT tasks to a third-party provider like a managed survive provider (MSP)? 
• Level of support: How much customer support does the product in question offer? Do you need to pay a premium for the level of support you desire? 
• Licenses needed: How many users will be taking advantage of this platform? Is it affordable to deploy on a large scale?
• Budget: How much are you willing to spend? Will you be paying by endpoint or by technician? Are there more cost-effective options available on the market? 
• Security: Can you trust this platform to safeguard your sensitive data and information? Additionally, does it provide the security precautions that your company requires? 

These factors and others are crucial topics of consideration as you look into the various enterprise IT solutions on the market. 

Enterprise IT solutions and capabilities

Enterprise IT solutions encompass the tools, services, and technologies that organizations use to manage, optimize, and secure their IT infrastructure and operations. These solutions are designed to meet the complex and large-scale demands of enterprises, ensuring they remain efficient, competitive, and secure in an ever-evolving digital landscape.

Cybersecurity services

One of the most important features of enterprise IT services are data and network security solutions. While security solutions may have once been an afterthought, today’s threat landscape renders them one of the most important considerations for enterprise organizations. It’s too expensive not to prioritize security – in fact, IBM has reported that the cost of a data breach in 2024 reached new heights at an average of $4.88 million USD. 

Enterprise IT services typically allow your organization to build a proactive security stance with monitoring, detection, and response capabilities. 

While EDR (endpoint detection and response) and XDR (extended detection and response) solutions are popular, it can sometimes be more effective to outsource your security tactics to a specialized MDR (managed detection and response) provider if you do not have enough in-house IT resources to properly deploy an EDR or XDR program. 

Cloud computing

Cloud computing solutions allow enterprise-level organizations to store, access, and share data through an external, online platform – this frees up local storage and networks. With remote work growing more and more popular, cloud computing allows your team to collaborate and share information from locations around the globe. 

Remote monitoring and management

Infrastructure management is an important part of any IT solution. Ensuring that your enterprise IT solutions include a remote monitoring and management (RMM) component helps ensure full visibility of and control over your IT environment. Automation can be a major part of these solutions, and offerings like patch management and even AI-powered IT integrations can take traditional RMM to the next level. 

If you choose to host the RMM component of your enterprise IT solution in-house, it’s important to look for a product with a strong user interface, advanced analytics and reporting, and a reasonable learning curve that makes it easy to use the program to the best of its abilities. 

Helpdesk and ticketing

A major component of any enterprise organization’s IT needs involves helpdesk and ticketing operations, sometimes referred to under the broader category of PSA (professional services automation). Responding to end-user requests, concerns, and problems quickly and efficiently can make a huge difference in productivity throughout the company. 

Some IT departments are still bogged down in manual ticket management, leading to an average response time of 7 hours… That’s not up to par for many enterprise companies, who require the utmost productivity levels and reduced employee downtime to stay lean, mean, and profitable. The solution? Ticketing automation. Some platforms, like Atera, even offer AI-powered ticket resolution assistance, which can help reduce response times by up to 10X. 

Find the ideal enterprise IT management solutions

Whether you are just beginning your search for a strong enterprise IT solution or you are looking to replace your expensive third-party provider, it’s time to upgrade your IT management plan. With Atera, you will benefit from cost savings without sacrificing advanced capabilities and AI-powered IT capabilities.

Our comprehensive platform offers everything you need in one place. In addition to our native RMM, helpdesk, network discovery, and patch management offerings, we have countless third-party integrations that allow you to handle security and more in one convenient location. Try Atera today with our 30-day free trial, no credit card required.