Hermitage Solutions and Atera announce strategic distribution partnership

Lyon, France, August 2024 – Hermitage Solutions, a value-added distributor specializing in infrastructure, network, and IT security solutions and services, and Atera, the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale, are thrilled to announce a strategic distribution partnership aimed at transforming the IT management landscape in France.

Through this collaboration, service providers across France will gain access to unparalleled levels of efficiency, speed, and service quality, supported by Atera’s Action AI™.

A strong alliance for the French market

Since 2002, Hermitage Solutions has been marketing its offerings through a network of over 700 resellers and integrators, including more than 300 Managed Service Providers (MSPs). 

Hermitage Solutions is committed to providing top-tier support and commercial, marketing, and technical assistance. This new partnership with Atera, a leader in automated IT management, strengthens its commitment to innovation and its expertise in the MSP market.

Atera’s advantages for MSPs and IT services

Atera offers a unique platform that integrates Remote Monitoring and Management (RMM), Professional Services Automation (PSA), remote access, and patch management with AI. Atera’s Action AI™ augments existing tech capabilities with AI auto script generation, ticket summaries, recommended solutions, and more. The result of this groundbreaking technology is a freeing of critical resources and an exponential lift in productivity.

The platform is renowned for its intuitive interface and transparent pricing model based on the number of technicians, allowing companies to better and more transparently manage their IT costs.

Executive testimonials

“By combining our market expertise with Atera’s innovative technology, we offer our partners a significant growth opportunity,” said Frédéric Cluzeau, President of Hermitage Solutions.

Omer Fuchs, VP of Partnerships and Alliances at Atera, added: “Atera is delighted to welcome Hermitage Solutions into its network of distributors in France. We are confident that this agreement will greatly benefit our clients in this market.”

About Atera

Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™ solution. 

Designed for unprecedented efficiency, Atera serves over 12,000 customers across 120 countries. 

In 2021, Atera raised $102 million from investors, including General Atlantic and K1 Investment Management. 

To learn more, visit atera.com.

About Hermitage Solutions

Hermitage Solutions is a value-added distributor specializing in IT infrastructure, network and security solutions. Hermitage Solutions markets its offer throughout France via a network of more than 700 reseller/integrator partners, including more than 300 service providers. 

Since its creation in 2002, Hermitage Solutions has been distributing solutions from IT publishers and manufacturers with a high level of innovative content, intended for companies and organizations of all sizes, to help them meet today’s technological challenges in the field of IT: information system security, hyperconvergence of infrastructures, SDN, mobility, cloud computing, etc.

Hermitage Solutions’ portfolio addresses the following themes: cybersecurity and compliance, security of industrial systems, deployment of connected objects, Big Data, and application cloudization. 

To build trust with its partners, Hermitage Solutions is committed to commercial, marketing and technical support and guidance, with qualified employees who are attentive to the specific needs of resellers, integrators and managed service providers. Visit https://www.hermitagesolutions.com/ for more information.