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Since the explosion of artificial intelligence, the technology has been transforming the way IT teams operate by offering powerful tools to streamline processes, enhance security, and boost productivity. Leveraging AI tools within your IT operations can help refine processes for everything from ticketing and incident management to vulnerability detection and patch management

Benefits of using an AI tool within your IT network

Automated help desk management

An AI system can handle repetitive tasks like ticket categorization and resolution of common issues, allowing your IT staff to focus on more important matters. Built-in AI with natural language processing capable of resolving routine queries alone could save you and your team countless hours every month. A built-in escalation mechanism for more complex issues can help your customers will still feel that personal support that gives them the confidence to stay with you.

Preemptive security monitoring

An IT security platform with AI capabilities can strengthen your network security by identifying vulnerabilities, monitoring network activity, and suggesting real-time solutions to mitigate risks, reducing human error significantly.

These systems can monitor network activity and detect viruses, ransomware, malware, or anything else someone may be trying to infect your network with before they’ve had the chance. Remember that a breach in your IT security can be very expensive, which is one reason why preemptive security monitoring is so crucial.

Automated patch management

AI can also streamline patch management by automatically identifying, prioritizing, and deploying software updates across your entire network. This will ensure that systems in your network stay up-to-date, which makes them more secure. 

By removing the need to constantly think and monitor software updates from your IT team, you can reduce the risk of vulnerabilities being exploited while freeing staff to focus on higher-value projects. We love a good “two birds, one stone” situation.

Data-driven insights

An AI tool can also analyze IT operations data to provide actionable insights, helping IT teams predict potential future issues, allocate resources more effectively, and improve their overall efficiency.

So to get you started in the right direction, let’s go over the best AI tools for IT teams, based on their features, capabilities, and customer reviews.

The 6 best AI tools for IT professionals

#6: Rasa

Rasa is a generative AI tool focused on supporting teams with customer relationships. In that sense, it can be an effective AI tool for MSPs who spend a lot of time within customer/employee management. Rasa describes itself as an “AI assistant” and is flexible and easy-to-use with its no-code user interface. 

This conversational bot can be customized for your team’s unique needs and can be utilized in both a customer-facing and employee-facing manner, delivering superior nature language interactions. 

It’s also strong in the category of AI tools for enterprises, as it was built with observability, security, and scalability in mind. Rasa’s machine learning functionality means you will not have to provide context in every use, and it is an excellent tool to have in your repertoire. 

Pricing: While Rasa offers a free starter-level plan, more advanced plans begin at $35,000 per year – but you will have to contact their sales team for more specific pricing information.

Rasa G2 rating: 4.0 out of 5.0 stars (10+ reviews)

#5: ServiceDesk Plus by ManageEngine

ServiceDesk Plus, a ManageEngine product, is a favorite AI IT tool for many users. The product is focused on increasing productivity and making IT operations easier in the field of IT service management. Features included automated ticket routing, intelligent asset tracking, and proactive issue identification. Mobile access options also enhance the usability of this system. 

The ServiceDesk Plus AI tools for enterprises are effective – but some users feel that its learning curve is too steep for smaller organizations or those with less in-house resources and expertise to effectively deploy the tool. 

Pricing: While ManageEngine does not provide transparent pricing for its ServiceDesk Plus products, user reports suggest that pricing can range from $10 to $50 per month as an add-on to an existing ServiceDesk or ManageEngine plan.

ManageEngine ServiceDesk Plus G2 rating: 4.2 out of 5.0 stars (230+ reviews)

#4: Tenable

A security-focused AI tool for IT support, Tenable is tailored to the needs of IT security teams and helps organizations maintain an effective and proactive security posture. With features like vulnerability management, advanced reporting, asset discovery, continuous monitoring, and compliance management, Tenable is sure to elevate your team’s security stance. 

Users like Tenable for its effective vulnerability management and its strong reporting and analytics tools. However, it comes with a steep learning curve, and deploying the product on a large scale can be incredibly costly, as evident in their pricing plans. 

Pricing: Tenable’s professional licenses start at $3,990 per year – and you will have to pay an additional fee to access their customer service teams. You can try the product with the company’s limited-time free trial offer.

Tenable Nessus G2 rating: 4.5 out of 5.0 stars (280+ reviews)

#5: Falcon by CrowdStrike

CrowdStrike’s latest security tool is the AI-powered XDR solution Falcon, which offers features like endpoint protection, threat intelligence, and incident response. This cloud-native platform offers similar capabilities to many anti-virus solutions, with the added benefits and responsiveness of a modern XDR platform. 

If you are looking for AI support on the security front, there is no doubt that CrowdStrike stands out as one of the top AI tools for IT today. Its quick detection is unparalleled, although some users have reported complex setup – like many EDR and XDR tools, this option is best deployed in organizations that have in-house IT security experts and the resources to make the most of an advanced AI-powered security option. 

Pricing: Falcon offers three pricing tiers, ranging from $17.99 per month per device to $55.49 per month per device.

Falcon by CrowdStrike G2 rating: 4.6 out of 5.0 stars (390+ reviews) 

#4: Freshservice by Freshworks

The Freshservice IT AI tools have emerged as some of the most popular on the market for their integrated ITSM offerings. Capabilities range from everyday IT service desk operations to more advanced IT infrastructure management. Other key features include mobile access, strong analytics and reporting, AI automation, and collaborative tools. 

Freshservice is well-known for its user-friendly interface and strong integrations with third-party vendors. However, the product is offered in tiered plans, meaning that you may have to upgrade to a more expensive subscription in order to benefit from key features or explore more advanced reporting.

Pricing: Freshservice offers four available plan tiers, which range from $19 per month per agent (Starter plan) to $119 per month per agent (Enterprise plan).

Freshservice by Freshworks G2 rating: 4.6 out of 5.0 stars (1,230+ reviews) 

AI tools have been transforming the day-to-day work of IT teams for several years, primarily through generative AI and large language models that assist with tasks like automation and analysis. However, the proliferation of Agentic AI technology has created a new class of solutions capable of complex decision-making and autonomous action. This advancement significantly amplifies AI’s impact, taking it beyond assistance to independent problem-solving and strategic execution. 

#1: Atera’s Action AI

IT software company Atera offers one of the best AI tools for IT by leveraging Agentic AI technology—called Action AITM, it has been shown to revolutionize departmental efficiency and response times. Atera’s Action AITM helps eliminate the stagnant nature of linear IT solutions, working in tandem with human IT pros to help with ticketing, patch management, and more. 

Atera’s AI tools for IT support come in two different forms: AI Copilot and AI Autopilot (coming soon). AI Copilot helps your team juggle incoming helpdesk tickets with ease. For common problems like forgotten passwords or printer issues, AI Copilot can resolve end user concerns on its own. For more complex issues, it will elevate the request to the appropriate team member without risking security breaches or sharing sensitive information. 

Atera’s AI Copilot has boundless features, like script generation, remote session summaries, command-line generation, ticket summaries, and even knowledge base connection—with just one click, it can turn an effective reslution into a knowledge base article for technicians and users alike to learn from.

And the numbers don’t lie: Users who have explored Atera’s Action AI tools save an average of 11-13 hours per week and see 10X faster ticket resolution. With its wide swath of capabilities and exceptional performance, Atera’s AI tools for IT professionals stand out from the rest. 

Pricing: Atera’s AI Copilot can easily be added onto any Atera plan. For base Atera plans, plans start at $149 per month for IT departments, while Atera for MSPs starts at $129 per month. Contact the Atera sales team for more information about AI Copilot pricing.

Atera G2 rating: 4.6 out of 5.0 stars (750+ reviews)

What Atera users are saying on G2:

This G2 users says: Also Atera Copilot AI function is amazing! It can help you solve an issue and also help create a knowledge base for the issue to reference in future problems saving so much time!”

Or this user: “Atera’s service delivery and AI features is all an MSP will be looking for in this day”

Unlock the full potential of your IT department with AI tools

If you’re looking to take the way you run your IT department to the next level, we’d highly recommend trying out at least one of these AI tools for IT teams. 

Using AI, you can cut down the level of manual labor within every aspect of your IT department. Whether you’re spending time managing help desk tickets or fortifying your security stance, these AI tools for IT teams will help you work smarter, not harder.To experience the benefits firsthand without the complicated onboarding process, try Atera. As an all-in-one solution that combines Agentic AI capabilities like Action AI with essential IT tools to streamline workflows and boost efficiency. Give us a spin with a 30-day free trial and see how we can elevate your IT operations today.

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