We learned so much in the recent latest releases webinar, where Yasmin covered all the updates from the last two Atera releases. If you missed it, here’s your update!
As most of you know, we previously only supported GravityZone Cloud through our Bitdefender integration, but we’ve now heavily expanded our capabilities. Firstly, we’ve extended the trial from 30 to 45 days, giving you even more time to see all the benefits of Bitdefender. You can register from within Atera directly, create an account, and then you can try it out free of charge, for up to 25 devices. This trial is now available for all Bitdefender products that we support.
In addition to GravityZone Cloud, we now offer integration with disk encryption, email security, and multi-layered advanced protection for inbound and outbound email traffic. We’ve also added integration with Bitdefender’s machine learning and sandbox capabilities, and Endpoint Detection and Response (EDR) for threat investigation and incident response. Information for all add-ons is available here. We will be hosting a Bitdefender webinar in January, so watch this space.
We’ve also added alerts for Bitdefender. Go to admin and click on thresholds, then check custom and categories and you can see new security categories. These include alerts on firewalls, AV last scan, AV last update, and more. At the moment this is only available for Bitdefender, but it’s coming soon for Webroot. Remember, if you install Bitdefender on your devices, it will uninstall any other antivirus software.
Updates to Mobile App, Devices, and Tickets
Regarding the Atera mobile app, we’re continuously working to roll out all the capabilities that will make the Atera mobile app on par with the web app. We’ve recently added the functionality to view and copy your ticket number so that you can share it with your customers and technicians. Next up, we’ll be adding a mobile ticket timer to the app, a much-asked-for request!
If you check your devices page, you’ll see that we’ve been busy adding improvements. One example is the ability to filter by retired devices. You can set thresholds for retired devices based on when the devices were last seen, and then you’ll be able to check all retired devices easily from the devices page. We’ve also improved the online indicators so that you can see from the device console whether a device is online or offline, and easily enable or disable availability monitoring. You can also now pause alerts, which makes it easy to do maintenance without adding to your alert counter!
In terms of tickets, there are a few new updates to look out for. First, you can now easily create a ticket from within the device console, so that you can attach a ticket to a specific device where necessary. You can also see the last modified, and sort by the last modified ticket on the main screen. In response to a user request, we’ve also added quick replies. From any specific ticket, you can now send a custom reply from a template, or from a blank page, including auto-fill of attributes.
Lastly, we’ve made it easier than ever to create a new customer. You can now simply add the customer name, and then head back to add more information later. There is now a dedicated search field within customers to find the contact you need, and see what folder you’re in while you’re inside. This was also a user request, and we encourage anyone to suggest any minor or major changes that would help you to become more productive.
Changes to IT Automation
We’re so excited to announce that we have added software bundles! This makes it easier to automate software installation using selected software in bulk. These can be installed on specific devices, or on all managed devices, or even by customers. This is a great way to make sure all devices are up to date, and you don’t have any gaps or customers falling through the cracks. We’ve also added flexible script automations, so that you can select a script, and enter the variables you want that profile to have. Simply put, you can use the same script for different profiles, and each can have different variables.
Want more visibility into which customers have what software, or need a quick report to share with the customer what’s going on across their endpoints? Underreporting, you can now see an expanded software inventory report. See all software that’s installed, and drill down to a single device level.
Check the release notes for more information, but for now, we’ll see you next time!