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In recent months, and especially the last few weeks, there have been a huge number of ransom attacks against MSPs and RMM providers. Ransomware is a type of malware that threatens to publish private data or perpetually block access to it unless a ransom is paid. Thankfully, the Atera cloud is secure, and has not been breached or compromised.

However, the decision has been taken to enable 2FA on ALL licenses (including trials), regardless of subscription plan. Click here to see which Atera best fits your IT business. The purpose is to ensure the highest level of security for all customers, because nowadays, it’s a necessity.

Click here to discover the top 5 benefits of 2FA for your MSP business

How can I protect myself and my customers?

We strongly advise that you enable two-factor authentication (with authenticator app) for all users of the platform. This is the highest level of security and will give you peace of mind, knowing your business platform is secure. Learn more about enabling two-factor authentication with authenticator app

Additionally, it’s important to ensure your devices are kept current with the latest security patches, as well as anti-virus software.

Has Atera been hit?
The Atera cloud, RMM software and agent, is secured and protected and has not been breached or compromised.

Who can I contact for more information?
We’re always here for you. Just shoot us an email, or get in touch via chat. Read what Atera’s CEO Gil said about 2FA in the Atera Users Official Community Facebook Group here.

Boost Security with Atera’s New 2FA Feature

We highlighted recent updates that introduces app-based two-factor authentication (2FA) for all licenses, enhancing security across their platform. While this feature primarily focuses on improving security protocols, it intersects with concepts like patch management and remote monitoring and management. Patch management involves systematically updating software to address vulnerabilities, which is crucial for maintaining a secure IT environment.

Meanwhile, remote monitoring and management – RMM refers to tools that allow IT professionals to oversee and manage systems remotely, ensuring they are running efficiently and securely. The integration of app-based 2FA complements these practices by adding an extra layer of security, ensuring that both the management and monitoring processes are safeguarded against unauthorized access. This holistic approach to security is essential for protecting IT infrastructures in an increasingly digital world.

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