when our customers asked for a live chat and messaging system, we at Atera knew that it was a great idea. Our priority has always been to help you reach your clients and enhance your relationships with them, and this is clearly the natural next step...

Real-time monitoring is the most essential function of remote monitoring and management systems (RMM). In RMM implementations all of the monitoring activities are carried out remotely, with the administrator viewing data about the performance of the monitored system through a browser...

For an MSP, “onboarding” is a two-phase process. First, you need to set up a new client customer in your remote monitoring and management (RMM) system. Then, you need to create an onboarding process for each of the users of the client system. User onboarding requires planning…

It was great to see so many of you this week for our quarterly Atera Fireside Chat. We loved letting you know what we’ve achieved in Q1, and giving you a sneak peek into our roadmap for the next few months. For those of you who couldn’t make it, here’s what you missed...

The best way for an MSP to maintain high level of service, is to use the best tools that will support integration, giving the MSP less to manage as a business, and optimizing your operations rather than slowing them down…

We loved seeing so many of you at our recent Fireside Chat, giving us a chance to talk about what’s been happening in the first half of 2019, our recent customer success stories and some big news about what’s coming this summer. If you missed us live, here’s a quick recap...

When dealing with a cyber-attack, restoring data efficiently is crucial for any MSP. To help manage these situations effectively, here are some best practices for restoring data and minimizing disruption.

Here are three of the most common stumbling blocks for making smart decisions, and how you can improve your strategic processes, and encourage your customers to do the same...

The pain points, the highs and lows, the must-haves and the inside knowledge. With stats from the Comp TIA Industry Outlook Report 2019, as well as the Datto State of the MSP Report for 2019, we take a look at the key takeaways that sum up today's MSP industry...

Atera decided to enable 2FA on ALL licenses (including trials), regardless of subscription plan. The purpose is to ensure the highest level of security for all customers, because nowadays, it’s a necessity…

We see education and forward-thinking as part of our role, and so therefore made the difficult decision to make 2FA mandatory for all of our users, effective immediately...

Avi Vaserman, owner of Canadian MSP Sytex Ltd and an Atera client has been using Command Prompt tool and he liked to share his own experience and success story...