For an MSP, “onboarding” is a two-phase process. First, you need to set up a new client customer in your remote monitoring and management (RMM) system. Then, you need to create an onboarding process for each of the users of the client system. User onboarding requires planning…

Every IT service wants to streamline their business, right? Because no one wants to work harder than they need. No IT service wants to waste hours on work they can systematize, simplify and automate. The only question is…. HOW...

If you’re an MSP or a break/fix guy trying to climb the ladder, you’re juggling a lot. Sometimes, just keeping your head above water seems like a losing battle. We at Atera thought we can help, we’ve pulled together a list of MSP Best Practices that should help you navigate these diverse issues…

The way you on-board new clients can be a real differentiation for Managed Service Providers. Before you can outline the process to your customer however, you need to know what these steps are for yourself…

Migrating services to the cloud can certainly make businesses more efficient and it can save companies a lot of money in both the short and long term. Here are 5 examples of clients for whom the journey to the cloud is long overdue…

Managed IT services means that you, as an MSP can deliver a list of well-defined services on an ongoing basis, with well-defined "response and resolution times" for a fixed rate or a flat fee to your clients which typically will be small and medium businesses...

Being an MSP means juggling lots of things. Occasional late paying client and hiring the right people is a major issue to deal with. we’ve collected some wisdom over the years and share it with you here…

Choosing the right partners to enable the transition from a break-fix model to an MSP is important. It is equally important to leverage the right SaaS provider to help manage the business once the transition is in motion...

Steven Barnett and his partner met at university, then pursued similar careers in IT, accumulating 18 years of experience between them. They started their own MSP about a year ago in Auckland, New Zealand…

One of the things that comes up again and again is the need for a MSP to enhance their relationship with clients by engaging more effectively in the role of consultant. Here are 3 pro tips...