AI agent stack for IT teams looking to automate at scale

The world of IT has been changing a lot over the last few decades, but the onset of artificial intelligence (AI) has allowed companies to make leaps and bounds in efficiency more than any other new tech. 

Agentic AI systems can observe, reason, and act independently, which means that an Agentic AI tool can make real-time decisions based on context. For example, an Agentic AI remote monitoring system could recognize unusual network activity (such as an abnormal amount of login attempts from a foreign country) and block login attempts from that specific country.

The surge of Agentic AI in IT marks the beginning of a new era, one where simply automating IT tasks is no longer the goal. With Agentic AI, IT teams around the world are building fully autonomous workflows with an Agentic AI tech stack that handles all of the work thrown at it, without so much as a grumble.

An AI agent stack is exactly what it sounds like, the right combination of technology to create an AI agent with the sole goal of efficiency and productivity. Using an Agentic AI stack brings autonomy into the picture, the Agentic AI aspect allows the agent to monitor systems, reason from the data, take action, and continuously learn from the outcomes (and doing better as time goes on).

That’s where Atera’s Robin comes in, an industry-leading Agentic AI agent stack that helps IT teams automate ticket resolution, patching, diagnostics, and more.

What is Atera’s Robin?

Robin is an Agentic AI agent technology stack that autonomously resolves IT issues at scale, before they’ve even had a chance to reach a technician. As your always-on virtual technician, Robin uses Agentic AI to autonomously guide end users through tech issues, through personalized recommendations and even attempting to directly resolve the issue for the end user.

Unlike restricted AI bots that only offer rule-based automation, Robin doesn’t just follow scripts. It can understand what’s happening across the network and the user’s device, adapt to new situations and information, and even learn from past outcomes to more effectively resolve future issues.

Robin can handle a lot of tasks without any human involvement needed, including ticket classification, software patching, service restarts, system diagnostics, and a whole lot more. Whether your team handles 10 tickets per day or 500, Robin can autonomously reduce IT workload by up to 40% before a technician even sees the ticket.

And with built-in integration with Atera’s RMM, Microsoft Teams, Slack, and more, Robin won’t miss a beat once it’s up and running.

Autonomous IT at scale with an Agentic AI stack

Agentic AI has left the inefficiency of constant manual intervention in IT management in the past. What started out as simple script generation and conversational automations has now evolved into Agentic AI stacks, led by self-directed agents that observe, reason, act, and learn 24 hours a day, 7 days a week, 365 days a year.

As your first line of ticket resolution, Robin can autonomously reduce IT workload by up to 40%, managing the volume of tickets that technicians have to deal with. If it can’t solve an issue, it will intelligently escalate it to the best technician for the job.

As we all know, sometimes our end users have issues that they don’t even know about. Whether it’s a software that hasn’t been updated for 3 years, excessive CPU usage, or something else entirely, Robin can detect and fix the issue before the end user even realizes it was a problem. 

For most IT teams, scaling is a challenging hurdle to growth. That’s why Robin is designed to scale with your team, rather than only fit into a specific team size. Whether your team manages 100 endpoints or 1 million, Robin maintains a 0.1 second time to first response rate for user tickets.

Image via Atera

Talent shortages in the IT space have affected IT departments and MSPs for far too long. That’s why we’ve built our Agentic AI agent stack to cut out mundane, time-consuming tasks, allowing fewer technicians to get more done. On the other end, end users appreciate having their issues solved within minutes, offering a truly win-win situation within your organization. 

Can integrate with existing IT infrastructure

We’ve been deliberate about building Robin to plug directly into your existing IT workflows, delivering automation without disruption. With native integration into Atera’s RMM and PSA, Robin works right out of the box, bypassing complex setup or expensive downtime. And what good is an AI agent stack if it doesn’t have access to your communication channels or internal knowledge base?

That’s why once you set up Robin, it will tie right into your company’s digital infrastructure, including Slack, Teams, email systems, and instructive knowledge bases. When it works across your network in another platform, you won’t have to mess around with login emails or access codes, Robin is there where you need it.

With Atera’s Autonomous IT tools, you can rest easy knowing that your entire network is protected and running efficiently. Even when you’re not there monitoring it. To get started with Robin, you can get in touch with our sales team.

How easy is it to get started?

Getting started with Atera is as easy as a “have you tried turning it off and on?”.

After signing up for your 30-day free trial, you’ll be taken through the onboarding process of installing Atera and adding devices, adding your thresholds for alerts, and patch management center. At any point, you can click on the AI Copilot button in the bottom right corner for fully autonomous support.

Copilot is fully trained to help you within your own organization’s IT management, as well as using the Atera platform. And better yet, through Agentic AI, Copilot can learn and adapt to you and your organization, constantly improving with time.

If you’d like to start using Robin to autonomously reduce your IT workload by up to 40%, please get in touch with our sales team. They’ll be able to help you set up Robin as a support agent specific to your organization and help resources, increasing its efficiency.

In addition to on-demand, autonomous help from Copilot, we have an extensive library of training webinars and articles that guide you through just about any roadblock you may encounter. Or, you can always chat with our helpful 24/7 support staff, available through our Help Center.

As a fully no-code platform with a personal IT expert at your side in Copilot, even the least technical of people can set up and use Atera with ease.

Autonomous IT customers in action

Atera’s Autonomous IT tools have already been transforming the way that companies around the world manage their IT. We’ve already talked about Robin, which can reduce IT workload by up to 40% before tickets ever reach an IT technician’s desk. But our equally important AI Copilot empowers IT technicians to be as efficient as possible as their “extra set of hands”. 

Copilot can generate helpful scripts, auto-summarize tickets or remote sessions, provide you invaluable insights from your network, and a whole lot more. Together, Robinand Copilot enable IT teams to be more efficient than ever before. Here’s how our AI agent tech stack is changing the way our customers manage their networks.

Significant time savings at Spirit

Spirit UK, a charitable organization, transformed its IT operations by managing all of their network from one centralized dashboard. Copilot has specifically been a big help to their junior IT technicians, with its automated script and command line generation, Copilot has empowered them to resolving issues and building their confidence as technicians. 

They also mention the great help that automated ticket summaries and generated responses has been to the organization. This centralized dashboard resulted in significant time savings for Spirit, and when paired with the increased efficiency of Autonomous IT, has helped Spirit achieve its operational and service goals.

Reduced ticket volume at Leeds United

Prior to implementing Atera’s Autonomous IT solutions, Leeds United was under a constant barrage of tickets and difficulty in maintaining a timely response time. As Zack Barr, a service desk analyst at Leeds United, shared;

“The AI Copilot is like having another team member. Tickets have been reduced by 25-35% and its assisting us with knowledge base generation.”

He’s also reported higher user satisfaction, as users have been able to self-resolve their issues thanks to the intuitive Autonomous IT support. And not only are the end users happier, but the IT team has more time available to work on more pressing issues.

Reduced issue resolution time at Delap

When Delap Cyber manager Joe Summers was managing a team of 5 people who oversaw over 1,000 devices, the organization was having issues resolving issues quickly. This led to an overworked IT team and an underserved user base. 

After implementing Atera to manage their network and ticketing system, Delap has been able to slash average ticket resolution time all the way down to just 10-15 minutes. That’s a whole lot more efficient than their previous SLA goal of 1 business day.

Future-proof your IT with Autonomous AI and Atera

Simple rule-based automation in IT is already becoming obsolete. If you want to stay ahead of the curve today, you need to be implementing Autonomous AI to be maintaining fast response times and happy users. When you choose to implement our Agentic AI technology stack, you’ll see that with every ticket it resolves, it’s actually learning and improving, helping it to resolve user issues more and more efficiently. With automation at scale, seamless plug-and-play integration, and a radically simplified approach to IT operations, Robin has transformed the way that organizations manage their IT networks. See the difference Atera’s Autonomous IT can make for you and your team today with a 30-day free trial, with no credit card required.