AI Workflow Automation Empowers IT Teams

AI is revolutionizing the way businesses operate, allowing IT teams to complete tasks in a matter of minutes rather than hours. In fact, a recent McKinsey survey revealed that 78% of respondents say their organizations use AI in at least one business function.

With AI workflow automation, IT teams can eliminate repetitive processes, boost organizational efficiency, and focus on their clients more.

The exciting developments we’re seeing with AI in workflow automation are changing the business landscape like never before. As organizations strive for efficiency, agility, and seamless operations, utilizing AI-powered workflow automation is becoming unavoidable.

So let’s go over the ins and outs of AI workflow automation, from its core benefits to real-world applications, so that you can stay ahead in the rapidly evolving AI landscape in IT.

What is workflow automation?

Workflow automation is a process of using technology to automate, streamline, and optimize the sequence of tasks, processes, and actions that make up a business or organizational workflow.

And that’s where AI comes into the picture. AI workflow automation gives businesses the opportunity to automate either an entire workflow, or at least part of it.  

Before AI, these workflow tasks were time-consuming, potentially eating up a significant chunk of an IT professional’s day. But now, AI workflow automation is not only possible but also highly accessible to any IT team. 

Let’s work through an example. Take an enterprise with a large IT infrastructure that can deal with thousands of IT support requests daily. In the past, IT teams relied on manual processes to categorize, assign, and resolve these tickets—which consisted of a very time-consuming and inefficient workflow.

But today, with AI workflow automation, an enterprise can implement an AI IT ticketing system that:

• Automatically categorizes and prioritizes tickets based on urgency and impact.
• Uses natural language processing (NLP) to understand a user’s issue from ticket descriptions.
• Suggests solutions or resolves common issues autonomously through agentic AI-powered chatbots.
• Routes complex issues that require human intervention to the right technician based on workload and expertise.
• Continuously learns and improves from past ticket resolutions to optimize future responses.

Sounds pretty cool, right? In some cases, utilizing AI workflow automation in your organization can actually be pretty simple. These systems are having a massive effect on productivity and efficiency for in-house IT departments and managed service providers all over the world. And that’s only the start of how AI is shaping the IT industry.

How AI is revolutionizing IT

AI is changing the way that IT teams manage their network, transitioning from simple rule-based automation to autonomous decision-making and proactive issue resolution. This revolution is being led by agentic AI, which allows AI agents to learn, adapt, and execute within a network independently — freeing up IT teams from time-intensive, repetitive work and allowing them to focus on more crucial tasks.

Take, for example, the help desk. Thanks to the emergence of agentic AI, the AI helpdesk system is changing the way IT teams offer customer support. Unlike the traditional “automated” helpdesk, which follows rigid rules, helpdesks like Atera’s can analyze, decide, and act based on real-time data.

For example, it can autonomously categorize a ticket based on issue priority and attempt to resolve tickets without human intervention. Then for tickets that need to be escalated to a human, it can assign the ticket to the right technician based on the scope of the issue and technician availability.

We haven’t even mentioned our automated script generator, which lets you create time-saving scripts in seconds—no hassle, no headaches.

And the AI revolution happening in IT isn’t limited to just helpdesks. AI agents can autonomously monitor network traffic, detect anomalies, and take corrective action before potential issues escalate into active issues—all without the need for human input. 

We’re still only at the tip of the iceberg when it comes to the AI digital transformation age. Thanks to the ever-increasing power of agentic AI technology, the possibilities that AI has in IT are nearly endless.

AI in IT is no longer just about efficiency — it’s become more and more about autonomy and accuracy. With agentic AI, IT teams can multiply their efforts with another “teammate” that acts proactively, improves service quality, and ensures smoother operations at scale.

Minimizing costs and barriers in IT management

AI workflow automation has resulted in a completely transformed marketplace of IT management solutions. IT management will never be done the same way again, and Atera is leading the way. With Atera’s AI Copilot, IT teams can take a proactive approach to IT, rather than reactive. Instead of reacting to problems after they escalate, technicians can address potential disruptions before they impact end users. 

Copilot helps IT teams resolve issues faster, reduce manual workloads, and minimize human errors, leading to smoother workflows and improved service delivery.

AI can also help keep costs low. Automating time-intensive tasks reduces the need for additional manpower, allowing IT teams to do more with fewer resources. This not only lowers operational costs but also frees up technicians to focus on strategic IT initiatives that drive business growth.

Just have a look at what our CEO Gil Pekleman has to say about AI’s place in IT workflow automation.

Agentic AI workflows

Agentic AI workflows have helped IT professionals take their automation to the next level by enabling AI to operate independently within IT environments, using critical thinking to make intelligent decisions and executing tasks without the need for human oversight. 

Unlike traditional automation, which can only follow pre-set rules, agentic AI automation dynamically adjusts to the changing user input/data, learning in real-time and improving its performance over time.

Here’s an example of what an agentic AI workflow could look like in IT security:

1. Continually monitors a network – AI scans network traffic in real-time, looking for anomalies or possible threats.
2. Detects threats – If suspicious activity is identified, AI analyzes the risk level and determines the best course of action.
3. Investigates the threat – AI gathers relevant data, traces the source, and assesses the scope of the threat. Thanks to agentic AI’s ability to learn, agentic AI can recognize how a similar “potential threat” played out in the past, and take that into account when assessing the potential urgency.
4. Executes a response – Now, depending on what it’s learned from its investigation, the AI isolates affected devices, applies security patches, strengthens firewalls, or a host of other actions to prevent further breaches.
5. Learns and remembers for next time – AI updates threat detection models and refines security protocols based on the latest incident, improving future responsiveness.
6. Creates an incident report – The AI can automatically create a report alerting the necessary team member(s) about the threat (or false alarm), to help keep them in the loop.

This AI-driven workflow ensures faster threat mitigation, minimizes downtime, and reduces the need for manual intervention—enhancing overall security and efficiency.

With agentic AI workflows, IT teams no longer have to micromanage every aspect of their network. Instead, AI agents powered by agentic AI can handle routine maintenance, predictive troubleshooting, and a whole lot more — allowing IT professionals to focus on high-impact projects rather than firefighting daily issues.

Minimizing costs and barriers in IT management

AI workflow automation has resulted in a completely transformed marketplace of IT management solutions. IT management will never be done the same way again, and Atera is leading the way. With Atera’s AI Copilot, IT teams can take a proactive approach to IT, rather than reactive. Instead of reacting to problems after they escalate, technicians can address potential disruptions before they impact end users. 

Copilot helps IT teams resolve issues faster, reduce manual workloads, and minimize human errors, leading to smoother workflows and improved service delivery.

AI can also help keep costs low. Automating time-intensive tasks reduces the need for additional manpower, allowing IT teams to do more with fewer resources. This not only lowers operational costs but also frees up technicians to focus on strategic IT initiatives that drive business growth.

Just have a look at what our CEO Gil Pekleman has to say about AI’s place in IT workflow automation.

How AI-powered IT is revolutionizing workflows

AI for workflow automation is one of the most crucial developments in the IT sector in recent history. AI-powered IT generally refers to an IT management solution or tool that seamlessly integrates AI capabilities into its work. This allows for automation and optimization of workflows and processes, boosting efficiency and effectiveness. 

Currently, Atera is the only IT management powered by AI on the market. 

So what is possible with these new developments? Well, the capabilities of AI-powered IT today include both autonomous and supportive functions such as generated suggestions and scripting, advanced analytics, AI-driven issue resolution in IT support, chatbots, and more. 

When your team can harness the benefits of IT to work more efficiently, you can dedicate your human intelligence to more complex problems and strategic projects. 

The benefits there are twofold, as improved resolution rates and more efficient solutions to larger issues will highlight the value of your department to your organization as a whole. You will free up time to focus on problems with a strong ROI (return on investment), such as business development and growth. 

All the while, AI-powered IT solutions (like those we have built at Atera) will be behind the wheel helping to resolve standard ticket concerns that can easily pile up and slow down your day. Think of things like computer reboots and password resets… and now imagine taking those off your plate to focus on more macro tasks.

Workflow automation with AI is making that—and so much more—entirely possible.

We have found that AI is the perfect complement to human brain power, not a replacement for your ingenuity. When IT professionals embrace AI for all that it can add to their organizations, true change and innovation occurs.  

Benefits of AI workflow automation

When you start using agentic AI in your IT operations, there are a few different ways that it will transform your organization’s IT efficiency. Here are the best benefits of using an AI workflow automation tool like Atera’s Agentic AI.

#1: Save time

As we all know, time is money, and AI workflow automation can put a whole lot of your time back in your control. In fact, Atera’s Copilot has been shown to solve 10X as many tickets, speed up response times by 99%, and solve 95% of tickets faster. But how? 

Our tools leverage NLP to analyze tickets and generate intelligent solutions, resolving even complex issues faster than ever. Simpler tickets can be fully managed by AI—eliminating the need for human intervention.

By automating routine tasks with AI, your entire IT department operates more efficiently. Instead of getting bogged down with repetitive helpdesk tasks, technicians can respond to user inquiries faster, reduce manual workload, and focus on more critical IT challenges.

#2: Increase positive outcomes

When you can spend more time on complex support issues, you’ll be able to find and deliver solutions that are more effective, faster. This results in a much better user experience, which very often translates directly to better customer reviews. Using AI-powered IT and AI workflow automation can revolutionize your department and your value to your customers. 

AI-powered patch management tools also help IT teams deploy patches autonomously without the need for human intervention. This ensures consistent, up-to-date security across hardware, software, and operating systems. By eliminating manual patching, IT teams reduce vulnerabilities, minimize downtime, and strengthen cybersecurity. Strengthened cybersecurity measures will help reduce headache situations, or worse yet — nightmare situations that you may face as an IT team.

#3: Make your department more effective

So many IT departments are overwhelmed by the vast number of support requests and tickets sent in by end users who are struggling with routine issues. While these problems can often be resolved with a simple and predictable solution, the end user does not know that—and IT technicians can get sucked into an endless back-and-forth that serves nobody.

It’s clear that there are far more effective ways to address issues like these, which is why AI in IT support is helping IT departments and MSPs be more efficient than ever. Choosing an RMM (remote monitoring and management) platform like Atera’s, with industry-leading AI integrations across the board, will increase your department’s effectiveness tenfold.

#4: Reduce your operating costs

As any hiring manager knows, finding and keeping IT talent is expensive. When you can turn time-intensive, yet tedious processes into AI-automated workflows, you can reduce the IT costs associated with manual labor.

Plus, you will get more value from each team member by allocating their brain power where it’s really needed – the pressing, more challenging tasks that move the needle for your organization. This reduced expense is very helpful when it comes to IT budgeting, too.

Try workflow automation with AI at Atera

AI-driven workflow automation is transforming IT management, making it faster, more efficient, and less resource-intensive. By automating repetitive tasks, optimizing ticket resolution, enhancing security, and much more, AI empowers IT teams to focus on strategic initiatives rather than routine maintenance. Are you wondering how you could utilize AI in your organization’s IT operations? You can take Atera and our AI tools for a test drive with a 30-day free trial, with no credit card required. Experience IT efficiency like you never have before when you bring on AI as your newest “team member”.