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AI is changing the way business is done, in nearly every industry. What used to require a team of people and a full workday (or longer!) can now be automated to run with significantly less time and effort. 

The integration of Artificial Intelligence (AI) in workflow automation has emerged as a game-changer. As organizations strive for efficiency, agility, and seamless operations, AI-powered automation is becoming a cornerstone in achieving these objectives. 

AI in workflow automation is changing quickly and is here to stay. 

This comprehensive guide will cover a deep dive into the ins and outs of AI workflow automation so that you can get a better sense of how this revolutionary technology is changing the IT industry. 

What is workflow automation?

In simple terms, Workflow automation refers to the use of technology to automate, streamline, and optimize the sequence of tasks, processes, and actions that make up a business or organizational workflow.

First, let’s get back to basics. As IT professionals know, a workflow is a series of activities that need to take place to complete a task. Some of these tasks may be simple, while others may be quite complex. In other words, some of the tasks involved in a workflow can be repetitive and time-consuming — but others require critical thinking and problem-solving. 

Automating the time-consuming and mundane portions of these workflows wasn’t always possible. These days, however, technological advances, specifically in AI, have made workflow automation not only possible but also necessary to perform tasks efficiently and effectively. 

Workflow automation refers to the process of managing and automating the flow of tasks without human intervention. In other words, it redirects the workload of certain tasks from humans to a software program designed to follow basic “if-then” principles as well as more complex commands. But how does a workflow become automated? 

It sounds simple, right? In some cases, workflow automation can be extremely basic. However, with the growing prevalence of AI (artificial intelligence) across the IT community, workflow automation has risen to another level, having a massive effect on productivity and efficiency for in-house IT departments and Managed Service Provider alike

AI developments in the IT space

AI is shaking up how we perform processes that used to be entirely human-driven, catalyzing innovation and growth throughout the IT industry and beyond. AI uses tactics like machine learning and deep learning capabilities to upend traditional IT operations, making them increasingly efficient and smart. This in turn yields better results for IT teams and users alike. 

Within the world of IT, artificial intelligence (AI) has proven to be a useful tool in many niches. Quality assurance, supercharged ticketing systems, and automated AI workflows stand out as some of the top success stories in our sector.

With natural language processing (NLP) abilities, modern-day AI tools can understand and manipulate natural language in a way that is similar to human processing. In other words, AI can now “read” written or spoken language with ease and fluidity, parsing meaning from naturally written language. Within the world of IT, the applications of NLP are endless. 

For instance, take ticket resolutions. An AI helpdesk system, like Atera’s Helpdesk, can categorize and assign end-user support tickets, generate summaries of user issues, and even resolve minor problems like reboots and the like. 

For more complex tickets, Atera’s AI-powered Helpdesk tool can even assist with a generative solution and help technicians come up with the right script to solve it more quickly than ever. 

And that’s not the only AI-related transformation in the IT space. Throughout our sector, AI in workflow automation is having its heyday, making technicians more effective and freeing up brainpower to address critical tasks with big implications. 

Gone are the days of having to do the same mundane and time-consuming tasks over and over and over again. Instead, an automated AI workflow can handle the recurring stuff, leaving you to focus on the strategic projects that can really make a difference. 

How AI-powered IT is revolutionizing workflows

AI for workflow automation is one of the most crucial developments in the IT sector in recent history. AI-powered IT generally refers to an IT management solution or tool that seamlessly integrates AI capabilities into its work. This allows for automation and optimization of workflows and processes, boosting efficiency and effectiveness. 

Currently, Atera is the only IT management powered by AI on the market. 

So what is possible with these new developments? Well, the capabilities of AI-powered IT today include both autonomous and supportive functions such as generated suggestions and scripting, advanced analytics, AI-driven issue resolution in IT support, chatbots, and more. 

When your team can harness the benefits of IT to work more efficiently, you can dedicate your human intelligence to more complex problems and strategic projects. 

The benefits there are twofold, as improved resolution rates and more efficient solutions to larger issues will highlight the value of your department to your organization as a whole. You will free up time to focus on problems with a strong ROI (return on investment), such as business development and growth. 

All the while, AI-powered IT solutions (like those we have built at Atera) will be behind the wheel helping to resolve standard ticket concerns that can easily pile up and slow down your day. Think of things like computer reboots and password resets… and now imagine taking those off your plate to focus on more macro tasks.

Workflow automation with AI is making that—and so much more—entirely possible.

We have found that AI is the perfect complement to human brain power, not a replacement for your ingenuity. When IT professionals embrace AI for all that it can add to their organizations, true change and innovation occurs.  

Benefits of AI workflow automation

When you harness the power of AI in your IT department, there are several benefits that you and your organization will begin to experience. Here are a few of the top perks of embracing workflow automation AI. 

#1: Save time

First and foremost, you are sure to enjoy the time-saving benefits that come with a robust AI automation workflow. In fact, for IT departments, Atera’s AI-powered platform has been shown to solve 10X as many tickets, speed up response times by 99%, and solve 95% of tickets faster. But how? 

Our tools are made to maximize the benefits of AI by harnessing natural language processing (NLP) capabilities and producing generative solutions that help resolve even the toughest tickets faster than ever before. Simpler tickets can be handled exclusively by AI, without the need for human intervention. 

When you leverage AI to automate mundane tasks, you will make your entire department more efficient. You won’t have to spend time on the many repetitive tasks that are associated with running a helpdesk. You will instead be able to quickly respond to user inquiries while reducing manual labor and freeing up time to address more pressing issues. 

#2: Increase positive outcomes

When you can dedicate more time to complex tickets, you will be able to propose solutions that are more effective and more efficient. Plus, you are likely to see improved user experience ratings, as you will be able to provide faster service. Using AI-powered IT and AI workflow automation is sure to revolutionize your department and demonstrate your worth. 

You can also use patch management tools that are powered by AI, creating workflow automation with AI to deploy patches without human intervention on a regular basis. Effective patch management will help you achieve the best cybersecurity practices for hardware, software, and operating systems alike. 

#3: Make your department more effective

So many IT departments are overwhelmed by the vast number of support requests and tickets sent in by end users who are struggling with routine issues. While these problems can often be resolved with a simple and predictable solution, the end user does not know that—and IT technicians can get sucked into an endless back-and-forth that serves nobody.

It’s clear that there are far more effective ways to address issues like these, and AI is creating pathways to success that are clearer than ever. Choosing an RMM (remote monitoring and management) platform like Atera’s, which has robust AI integrations across the board, will increase your department’s effectiveness tenfold. 

#4: Reduce your operating costs

It’s no secret that IT talent is expensive, as there is lots of training involved in developing top talent and leadership. When you can turn some processes into AI-automated workflows, you can reduce the IT costs associated with manual labor. 

Plus, you will get more value from each team member by allocating their brain power toward challenging and complex tasks. This is helpful for IT budgeting, too. 

Try workflow automation with AI at Atera

Are you wondering what AI in workflow automation could do for your company? When you test-drive Atera for our 30-day free trial, you can find out. Experience efficiency and success like never before when you take on artificial intelligence as your trusted partner in all things IT!

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