How AI is Leading the Digital Transformation in IT

As technology rapidly evolves, businesses worldwide are navigating the complexities of digital transformation. This shift involves integrating digital tools to enhance operations, streamline workflows, and drive innovation. Organizations must learn how to leverage AI if they want to remain a leader in their industry through today’s digital transformation. 

Artificial intelligence (AI) and digital transformation often go hand in hand, as AI workflow automation can enhance efficiency and productivity by decreasing tedious, repetitive manual work. 

As businesses look to capitalize on digital transformation with AI, it’s important to embrace AI-driven solutions that can help your company maximize the use of technology to improve operations. There are numerous benefits to an artificial intelligence digital transformation, including improving automation, data analysis, decision-making, innovation, and customer service. 

For enterprises, choosing an AI-powered IT tool like Atera’s AI Copilot will empower your technicians with all of the artificial intelligence assistance they need to succeed in the fast-paced, modern world. 

Understanding AI in Digital Transformation

Artificial intelligence has played a huge role in modern business transformation throughout numerous verticals, including IT. Digital transformation with AI allows you to intelligently adopt the right technologies and embed them into your company’s operations, thus increasing process efficiency and workforce productivity. 

When done right, AI and digitalization will also allow for time and money savings, increased innovation, and the ability to drive value for stakeholders. 

In the world of IT, AI-powered IT solutions can streamline operations across many different categories. Some of the biggest transformation areas include the use of AI in IT service management, AI service desks, procurement, predictive maintenance, and data management. 

IT teams can also harness AI innovations for infrastructure optimization, performance monitoring, IT asset management, and more. 

It’s important to differentiate here between AI-powered automation, machine learning, and data analytics. With AI-powered automation, companies can apply AI use cases to perform tasks without human intervention. Machine learning, on the other hand, is a method for achieving artificial intelligence and digital transformation. 

Machine learning algorithms utilize data analytics to look at a broad data set and then make predictions. Many AI tools are powered by complex machine learning models. 

AI and digital transformation have reshaped industries worldwide, including e-commerce, healthcare, transportation, finance, agriculture, marketing, data security… and of course, IT. Let’s look at some of the benefits of this AI-driven digital transformation. 

Key Benefits of AI-Driven Digital Transformation

The digital transformation with AI comes with numerous benefits. Let’s take a look at some of the key benefits as they apply to modern-day IT teams. 

Enhanced Decision-Making

With a comprehensive AI strategy, your IT department will be able to leverage AI-driven insights to make more informed decisions and improve strategic planning. You’ll be able to access real-time data processing for faster decision-making, getting a better understanding of patterns in topics like your budget, resource utilization and allocation, hardware and software needs, and so much more. The predictive analytics that are possible with AI make it easier to plan ahead. 

Increased Operational Efficiency

In IT and beyond, AI can automate repetitive tasks, freeing up IT teams to focus their brain power where it matters most. Smart workflows reduce downtime and improve performance. 

For example, think about AI ticketing. Our AI Copilot tool can automate many menial aspects of the ticketing process. It can generate ticket summaries, offer real-time troubleshooting, suggest resolutions, and even write scripts to help you solve an issue. Think of all the time saved going back and forth with users whose problems can be easily solved by chatting with a smart AI bot. 

Personalized Customer Experiences

Using AI helps drive personalization in marketing and customer support. With predictive analytics and optimized workflows, AI-powered tools lead to better customer engagement and satisfaction rates. Building on our previous example of AI in IT support, customers can get issues resolved more quickly and feel more seen and heard when AI helps IT technicians quickly gain an understanding of the problem at hand and offer effective solutions faster. 

Challenges of Implementing AI Digital Transformation

According to The Social Shepherd, more than 80% of organizations are either already using AI or exploring the possibility of pushing for digital transformation with AI. While AI implementation is clearly widespread, there are a few challenges that can stand in the way… 

• Lack of AI strategy: Without a clear strategy for how to implement AI, many organizations struggle with putting a plan in place that aligns with overall goals and is scalable as the business continues to grow. 
• Resistance to change: Some individuals worry about whether or not AI will replace human jobs and are reluctant to make a change. However, studies show that companies that leverage AI can create an effective human-AI collaborative workforce, where both types of labor complement each other, rather than AI edging out human workers. 
• Lack of skilled resources: A deficit of knowledgeable, skilled AI personnel remains a major hurdle, but more and more people are upskilling their AI knowledge to bring AI and digitalization expertise to companies like yours. 
• Cost barriers: Some individuals and companies balk at the costs of AI implementation. However, while AI-powered IT tools do come with a price tag, they can also help businesses improve efficiency and therefore save money in the long run. 

These challenges each affect businesses of different sizes. Generally speaking, enterprises are the most well-equipped to implement new AI technologies as company budgets and the depth of talent aren’t barriers to implementation. 

However, enterprises are also more likely to face external pressure both for and against the implementation of AI due to their more public-facing nature.

Many of these challenges can easily be overcome by creating a clear AI strategy. When you outline all of the ways in which AI can help improve your organization’s operations and customer satisfaction rates, implementing AI-driven tools is a no-brainer. 

How Atera Uses AI to Accelerate Digital Transformation

At Atera, we are focused on using agentic AI tools – or those that are designed to operate autonomously, with minimal human supervision – to accelerate the artificial intelligence digital transformation. Our suite of AI-powered products are geared toward IT teams who want to enhance their productivity and automate workflows for maximum efficiency. Here are some of our AI tool options…

• Autonomous IT: Automates IT workflows for enhanced productivity with AI
• Copilot AI: Provides real-time IT support and troubleshooting
• Autopilot AI (Coming soon): Fully automates IT management for maximum efficiency

Our purpose-built AI solutions are transforming the work of IT departments across the globe, allowing teams to focus on results, improve issue resolution times, and solve problems accurately. Atera Copilot AI users have seen 10X faster ticket resolution times, save 11-13 hours per week, and report highly accurate diagnostics. If that’s not a success story, we don’t know what is!

Keep up with AI and digitalization in business

Artificial intelligence and digital transformation go hand in hand. As companies focus on overhauling their operations, processes, and even products through technology, AI can speed up this transition and improve efficiency and productivity. 

AI offers incredible predictive analytics, diagnostics, and workflow revitalization, all of which has the capacity to complement a human workforce without edging out human actors (as some people fear). With competent, efficient workforces in which AI and humans work side by side, the digital transformation will thrive. 

The emphasis here is side-by-side. Our all-in-one IT management tool supported by AI isn’t designed to replace your IT team. Instead, it’ll serve as another team member who takes care of the mundane and repetitive IT tasks that can bog down an IT team. That’ll free up more of your time to take care of monitoring and managing your network and devices. 

Atera’s IT management solutions offer unmatched results to teams who are looking to transform the way they manage their IT needs. Want to take us for a spin? Get a hands-on look at our features like RMM and automated patching and experience with a free trial.

We’ll let you test drive Atera’s AI-powered IT tools totally free of charge for 30 days, without even giving us a credit card.