We’re thrilled to announce Atera has earned prestigious recognition in the IT sphere! CRN’s 2023 Products of the Year Awards has distinguished Atera in the MSP Tools category, a testament to our innovation and impact in the tech landscape.

CRN, a brand under The Channel Company, spotlights outstanding IT products and services that epitomize cutting-edge technology within the channel. Atera stands tall among the winners, embodying innovation that caters to the evolving needs of the IT channel and its clientele across 33 technology categories.

How are CRN Products of the Year chosen?

The selection process involved meticulous scrutiny by the CRN editorial team, followed by evaluation by solution providers based on three critical criteria: Technology, Revenue and Profit, and Customer Need. Atera emerged as a standout performer, securing the highest overall score in its category!

Jennifer Follett, Vice President, U.S. Content and Executive Editor at CRN, emphasized the significance of these awards.

“This year’s winning vendors go to market with a strong focus on the channel and a demonstrated commitment to attaining product excellence that brings advantages to both partners and customers.”

Jennifer Follett

Why was Atera selected as a CRN Product of the Year?

The CRN Products of the Year Awards honor leading IT products and services that represent the most cutting-edge technologies in the channel today.

Atera is currently being used by over 23,000 IT professionals for their daily operations, managing some 4.2 million devices between them. Since our integration with Microsoft and OpenAI in early 2023, our data has been revealing some of the amazing results that can be achieved with our AI-powered IT platform—such as a 99% reduction in response time, a 95% reduction in resolution time, and as much as 10X more tickets resolved per technician in the same amount of time.

“We are incredibly honored to have been selected as CRN’s 2023 Product of the Year in the MSP Tools category. Our product has undergone a significant shift this year as we fully leaned into the generative AI wave through our partnership with Microsoft Azure OpenAI Service and the launch of AIT.”

Gil Pekelman, CEO and co-founder of Atera

Atera’s dedication to providing top-notch RMM, helpdesk, and reporting platforms remains unwavering, as articulated by Pekelman: “We look forward to continuing to provide the best possible RMM, helpdesk, and reporting platform for IT professionals in 2024 and beyond.”

The 2023 CRN Products of the Year Awards will be showcased in the December issue of CRN Magazine and published online, marking another milestone in Atera’s journey toward redefining the IT landscape.

More about Atera’s AIT platform 

Despite their effectiveness, traditional IT solutions can often overwhelm IT professionals with time-consuming tasks, complex problems, and an overwhelming influx of tickets. But that’s all about to change.

The AI-powered IT management platform at Atera makes going from problem to solution 10 times faster, allowing IT teams and professionals to manage their entire IT operation on one platform and gain access to thousands of useful scripts with the click of a button.

Atera’s AI capabilities consist of two tenants:

End-user facing: Enables end users to troubleshoot the most common IT issues, such as password resets, computer reboots, and email issues.

Our AI assistant: Offers additional “brainpower” to IT teams for solving complex problems, such as generating scripts, solving problems, analyzing sentiment, and implementing SNMP.

Sounds to good to be true? Try it yourself for free

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