Introducing AI Copilot! 

We’re thrilled to announce the launch of AI Copilot, our latest IT companion update that brings groundbreaking improvements to empower your technicians and expand your capabilities. 

This—dare we say it—major upgrade, focuses on enhancing performance, expanding platform support, and introducing innovative features to make your IT team more efficient than ever before.

Mac Support: Bridging the platform gap

We’re excited to extend the AI Copilot powerful capabilities to Mac users. This new cross-platform support includes:

• Device diagnostics: AI Copilot can now run comprehensive diagnostics on macOS devices, helping identify issues quickly and accurately.
• Alerts troubleshooting: Receive and troubleshoot alerts specific to macOS systems, ensuring you stay on top of potential problems before they escalate.
• Ticket summaries and resolution: Get detailed summaries of support tickets for macOS devices, including resolution steps, making it easier to track and manage Mac-related issues.

This expansion to Mac platforms ensures that all users in your organization can benefit from the AI Copilot assistance, regardless of their preferred operating system. It’s a significant step towards creating a unified support experience across your entire IT ecosystem.

Remote Session Summary: A game-changer for your remote support`

We’re introducing another powerful feature: Remote session summary!

This tool transforms how you review and analyze remote support activities and includes:

• Comprehensive summaries: AI Copilot automatically summarizes all remote sessions, providing a clear overview of the actions taken during each support interaction.
• Activity logs: The system converts remote session replays into detailed activity logs, making it easy to track exactly what was done during each session.
• Insightful summaries: Get concise yet informative summaries of each remote session, highlighting key actions, solutions implemented, and any notable events.

Remote Session Summary in AI Copilot goes beyond simple logging to revolutionize troubleshooting, training, and documentation processes. This feature allows support teams to understand precisely what actions were taken during a session, enabling more accurate diagnosis of complex issues.

The feature is exclusively available for Splashtop remote connections on Windows devices.

For training and development, it serves as an invaluable resource, allowing new technicians to learn from real-world scenarios and improve their skills by studying successful resolutions. The detailed activity logs generated by this feature also play a crucial role in documentation and compliance efforts, providing clear, comprehensive records of all actions taken during support sessions to help in adhering to internal policies and meeting regulatory requirements.

By automatically generating detailed session summaries, there’s no need to manually write extensive reports or notes after each session. This not only saves time but also ensures that no critical details are overlooked, leading to faster resolution times and more accurate documentation. As a result, support teams can handle more tickets effectively, improving overall productivity and customer satisfaction.

Performance enhancements: Speed, accuracy, and coverage

At the heart of AI Copilot is a suite of performance improvements designed to supercharge your support operations:

• Faster results: We’ve optimized our algorithms to deliver solutions and information at lightning speed. This means less waiting and more doing for your support team.
• Greater accuracy: Our enhanced AI models now provide more precise and relevant answers, reducing the need for multiple queries or clarifications.
• Higher coverage: AI Copilot now covers a broader range of IT issues and scenarios, making it an even more comprehensive and accurate tool for your support arsenal.

These performance boosts work together to create a more responsive, reliable, and versatile support experience for all your end users. Your team will be able to resolve issues more quickly and confidently, leading to increased productivity, higher accuracy, and improved user satisfaction.

Empowering your IT team like never before 

AI Copilot represents a significant leap forward in AI-powered IT, with its performance improvements, and innovative Remote session summary feature, it’s poised to transform how your team handles IT challenges.

We’re confident that AI Copilot will enhance your capabilities and transform the way you manage your IT. As you explore these new features, we’re excited to learn from you how they’ll enhance your support processes and contribute to your team’s success.

With AI Copilot by your side, you can navigate the complexities of IT operations with new levels of confidence and efficiency.

Stay tuned for more updates, and don’t hesitate to reach out if you have any questions about making the most of AI Copilot. 

Here’s to a new era of delivering superior service at a fraction of the time and effort!