Atera vs. Comodo RMM - A guide for decision makers

Whenever you are looking for IT products, it is essential to conduct thorough research and comparisons. Today, we’ll look at the similarities/differences between Atera and Comodo, as well as how to make a final decision when it comes to the RMM software that will power your business. This is Atera vs. Comodo RMM. 

Both products offer functionality for IT departments and managed service providers (MSPs) alike, but you will quickly see that Comodo’s niche set of capabilities is no match for Atera’s broad swatch of offerings, creating the ultimate all-in-one product. Let’s dive deeper into these two platforms… 

User Interface and Usability

For those looking for a standout product in terms of user interface and usability, Atera simply can’t be beaten. Across the board, our users find the Atera dashboard easy to use, quick to learn, and modern. 

For example, take a look at our comprehensive dashboard below. As you can see, it is easy to find at-a-glance overviews of all kinds of information – and should you want more detail, just click into a sub-menu to find the advanced analytics and reporting we are famous for.  

Now, what about Comodo RMM? While Reddit users have complained about the platform’s lack of usability in the past, saying “the platform is not super intuitive but is something that can be taught,” it is worth noting that Comodo is currently undergoing updates with the plan to release a more modern dashboard in 2025. The jury is still out on how this will stack up. 

Features and Capabilities

The place that Atera and Comodo RMM really differ is in their features and capabilities. Atera is an all-in-one product that is made with both IT departments and MSPs in mind. With Atera, you will not have to string a bunch of platforms together to create a comprehensive suite of tools – we have it all. Let’s break it down… 

Atera offers PSA, patch management, RMM (remote monitoring and management), network discovery, security solutions, and so much more. And with advanced AI capabilities that streamline operations, we help you keep your network safer, more efficient, and more effective than ever. For instance, consider our expansive scripting capabilities that allow you to automate mundane and repetitive tasks. 

Our top-tier network discovery solutions enable you to gain a complete picture of your digital and physical IT assets. Our PSA tools are extensive, including helpdesk, ticketing, and countless integrations. Plus, our IT ticketing system is better than ever with those same AI enhancements that allow you to work smarter, not harder. 

As for Comodo, the platform is focused on security more than anything else. Their main features include malware monitoring, malware remediation, backup, DNS, CDN, web application firewall, and more. Although these features are certainly beneficial for security, Comodo RMM is more of a complement to a suite of IT solutions – it is certainly not an all-in-one package. 

And even though at Atera our features are not 100% security-specific, they can certainly enhance the security of your entire IT environment by providing proactive solutions that keep you and your users safe, which we’ll review later on in the article.

Where we really shine is our all-in-one functionality. For instance, consider our AI-powered ticketing tools that allow you to streamline and automate ticketing in just a few clicks. This Open AI-powered ticketing system can help end users resolve tickets faster – oftentimes without even needing the help of an IT tech. 

Our AI can also help with ticket tagging to categorize and assign tickets to the right technician for the fastest response – and if a really tricky issue comes up, Action AI can help with suggesting solutions and even scripts! Plus, enjoy automated reports that allow you gain valuable insights into user satisfaction, ticket resolution rates, average ticket duration, and more. 

Atera also offers lots of native integrations at no extra cost, furthering our reputation as an all-in-one provider. For instance, you can use remote access integrations like AnyDesk and Splashtop as well as security integrations like Bitdefender, Ironscales, and Webroot. We even have integrations with backup tools like Axcient and Acronis. Other integrations include Chocolatey, IT-Glue, QuickBooks, and Xero. 

It’s also worth noting that Comodo is tailored specifically to MSPs, whereas Atera offers industry-leading capabilities for both IT departments and MSPs. Our wide range of features combined with our transparent pricing, which makes it easy to grow and scale your business without getting hung up on IT costs for every individual end user, make us the best choice for companies of any size. 

You can count on Atera to run smoothly and help you solve problems, rather than creating them. And if you do run into an issue with our product, don’t hesitate to reach out to our live support agents, who are here to help 24/7 and in several different languages. Our customers rave about the reliability and performance of our platform.

Comodo, on the other hand, does not score as well in terms of reliability. Reviewers like the experts at PC Mag noted that while the platform has a lot of advanced features, the usability of said features can be overly complex, leading to crashing, downtime, and glitches. That’s not what you want to see from a security provider!

Pricing and Value for Money

When you’re considering a new product for your IT team, you’ll need to look at the product’s pricing closely to see if it fits within your IT budget. Our team at Atera is committed to transparent pricing. Why? Because we want you to fully understand the value you are getting for your dollar – plus, as you complete due diligence and vet different options, we want to give you the full picture upfront. It makes your life easier, and that is ultimately our goal. 

Our pay-per-technician pricing structure is unique in the IT software market. Plans for managed service providers (MSPs) start at $129 per month per technician. For in-house IT teams, plans start at $149 per month per technician. Plus, you don’t need to stress about constant upcharges to achieve full functionality. Key integrations like Splashtop and Azure are included in that price. 

Unfortunately, Comodo RMM does not share our commitment to transparency and doesn’t have pricing listed transparently on their site – you’ll need to reach out to their sales team to get an accurate quote. But after sleuthing around on the internet, however, we discovered pricing for this product typically sits around $39.99/year. 

However, that price only protects one to three internet-connected devices. For larger companies or startups looking to scale, that number will be much, much higher. Or better yet, choose a comprehensive solution and combine multiple subscriptions into one cost-effective plan with Atera. 

Customer Support and Community

Atera users agree that our sense of community is strong – and we implore each of our users to join our online community, which is nicknamed the “Ateraverse.” It’s an online space that’s great for connecting with other users, troubleshooting common problems, or simply sharing a laugh with fellow IT pros. 

Need help NOW? We have live agents available around the clock so that we can offer you the support you need at any time, day or night. Our site is also stocked with countless online resources in case you prefer to solve issues on your own. Discover recorded webinars, a robust knowledge base, and a broad collection of blog posts to broaden your knowledge and get the support you need, no matter when you need it. 

What do users think about Comodo customer support and community? Reviewers on trusted sites like All About Cookies and TrustRadius have come to the conclusion that the support pages on the site are confusing and unhelpful. Many also say it was tough to reach live support agents at peak times.

Security and Compliance

Security and compliance are essential features of any IT management tool– and at Comodo RMM, cybersecurity is pretty much the entire focus of the product. Security-oriented features include malware monitoring, malware remediation, backup, DNS, CDN, web application firewall, and others. So, if you’re looking for an IT solution that’s purely dedicated to security, Comodo should be an option to consider.

But at Atera, we provide an all-in-one solution that is stocked with everything you need for productivity, protection, and beyond. All of our best cybersecurity offerings are included from the get-go – and security is central to everything we do. Plus, you will also get access to our RMM, PSA, and patch management tools without having to invest in even more different products. Comodo might be a well-known security tool – but that doesn’t mean it surpasses Atera in terms of certifications and capabilities! We are proud to share that we have gained numerous accolades in terms of security, including GDPR compliance, AICPA SOC2 compliance, and HIPAA compliance. We also hold numerous ISO certifications. 

When you choose Atera for your cybersecurity needs, you can rest assured that we will combat threats with our automated patch management, strict protocols surrounding data privacy, and rigorous adherence to the highest industry standards for compliance.

User Feedback and Reviews

Across the web, Atera has received consistently positive, five-star reviews. That is because our customers recognize us as a reliable and affordable provider of robust IT solutions for MSPs and in-house IT departments alike. With a flexible pricing model that makes growth and scaling easy, our solutions are a great fit for start-up and enterprise customers. 

But don’t take our word for it. Instead, check out user reviews online, such as this one from Carlton W. via TrustRadius: 

Now, let’s talk about the reviews for Comodo. Some individual and small business users have found Comodo effective, but many TrustRadius reviewers advise against using this product for large businesses. They also say that the free version of Comodo doesn’t do the job that it’s intended to do; protect your devices. 

Conclusion

As you dive into the world of IT tools to find to figure out the right one to power your organization, you might be considering Atera and Comodo. As you continue your research, you’ll likely discover that Atera offers a much broader range of features, better customer support, and an intuitive user interface that Comodo simply does not match. 

Still, we encourage you to research as much as you can before you make a decision. One popular strategy? Consider reaching out to each product’s sales team to receive a demo. At Atera, you can even enjoy a 30-day free trial with no credit card necessary. Get in touch with us today to experience what Atera is all about.