Back in late May 2020 when COVID-19 was just rearing it’s ugly head we knew things would change for our clients. We immediately contacted our major vendors and asked for help getting our users remote access to their PC’s and financial relief. Our main RMM Vendor SolarWinds offered us deferred billing as the only solution or the disconnection of all our client offices that temporarily close. Since a majority of our clients are Dental/Medical we knew they had to close but we were also optimistic that they would eventually open back up!
Having been with GFI->LogicNow->SolarWinds for many years I was not particularly fond of the direction thing were headed. It seemed to me that every time they were bought things got more expensive and the core features we needed lost focus as “new features” were added. Support requests took longer and longer and updates to the platform were sporadic. COVID-19 made us revisit the other RMM vendors in this space and Atera came up a winner!
Migrating to Atera was easy. We did a 30-day trial and by week two we knew this was it. Atera had everything we wanted and more!
- Security & Patch Management
- Remote Management / Remote Access
- Mobile App
- Mac Support
- Acronis Backup
- Responsive Support & Consistent Platform Upgrades
Atera also has a Password Manager, Ticketing, Knowledge Base, Invoicing and a bunch of other features included. There was so much that I felt like a kid in a candy store!
So is the honeymoon over? Absolutely not! It’s been 7 months and every day we discover more features. I even asked for a feature and within a month it was incorporated in the next release! Talk about responsive.
Looking back this is the best thing that could have happened to ABS. We have an excellent platform partner at a reasonable cost with all the advanced security features needed to help us and our client succeed.