Atera G2 Reviews: Real customer feedback and experiences

Every day, hundreds of IT professionals turn to G2 to learn from peers about the tools they use to run their IT departments. It’s easy to see why – reviews provide first-hand insight into software selection.

One tool IT pros commonly search for on G2 is Atera. With over 700+ reviews and an impressive average rating of 4.6 out of 5.0 stars, it’s clear that Atera is used and loved by its customers. But what’s driving the positive feedback?

Below, we have broken down some of the customer feedback and experiences Atera customers shared on G2. For each review, we will also look at the related Atera feature in more detail.

What is Atera?

Atera is transforming IT management with our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation platform, powered by Action AI™. Built to streamline and scale operations, Atera empowers IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and ensure service quality. 

Featuring powerful tools such as AI, real-time diagnostics, patch management, and reporting & analytics, Atera offers per-technician pricing and unlimited devices—driving growth and cost efficiency across the board. 

All users have access to 24/7 customer support and the available integrations help to extend the functionality.

What are Atera users saying on G2?

Next, let’s look at the feedback and experiences of Atera users on G2. While Atera users have left hundreds of reviews on G2, we have compiled some of the most insightful and helpful ones below.

Tip: For more reviews, check out Atera’s G2 page.

1. Atera’s all-in-one IT management capabilities

A G2 user mentions using a few separate systems for the same tools previously, but Atera now brings everything under one roof. The reviewer mentions that Atera makes it easy to access computers remotely, manage passwords and updates for endpoints, and handle support requests.

A G2 review of Atera

Atera combines key features, like RMM, Network Discovery, patch management, ticketing, remote access, and reporting, into one platform. If you’ve been using separate tools for tasks like IT ticketing, remote access, and monitoring, Atera not only simplifies your IT operations, but saves you money as you don’t need to use separate tools to manage different tasks.

Tip: For more information on Atera’s capabilities, read our Atera review.

2. Atera’s Action AI helps resolve issues 70% faster

Atera is the first IT management platform powered by Action AI™, designed to make IT teams 10X more efficient. It helps automate tasks like handling tickets, generating scripts, and troubleshooting device issues. 

A G2 user mentions using Atera’s AI for IT ticketing, which has been a game-changer for their organization. According to the reviewer, it has helped them resolve issues 70% faster!

A G2 review of Atera

Atera’s AI-powered ticketing tool automatically summarizes tickets, provides reply suggestions for solving issues, and offers the option to create knowledge base articles directly from tickets. 

Atera’s AI-powered scripting simplifies the ticketing process by automating script generation to solve a variety of device issues. When an issue is detected, you and your end users can run the appropriate script immediately.

AI-powered scripting using Atera’s AI Copilot

In addition, the reviewer mentions benefitting from Atera’s IT automation, and it has reduced their manual workload significantly. It automates tasks like patch management, system updates, and network monitoring.

3. Transparent and predictable pricing

Unlike most RMM pricing plans, Atera offers transparent and predictable pay-per-technician pricing. Users can manage unlimited endpoints for a fixed cost, which differs from most Atera alternatives, which are priced per endpoint.

In addition, Atera lets users decide whether they want to pay monthly or annually. A G2 user appreciates this and mentioned using another RMM previously, which had “shady contract practices.”

A G2 review of Atera

Atera’s pricing plans for MSPs range from $129 to $209 per technician month, and the pricing plans for IT departments range from $149 to $219 per technician per month. Enterprise customers can request a custom quotation for more customized offerings.

In addition, the functionality can be expanded through Atera’s integrations, which are often offered at a discounted rate. Integrations like Splashtop and AnyDesk for remote access are included as built-in features on Atera.

Tip: For more information on Atera’s pricing, read our pricing guide for MSPs and pricing guide for IT departments. 

4. Atera’s 24/7 customer support

Atera is one of the few IT management platforms offering 24/7 customer support through live chat and email. If you encounter issues using the platform, support is available immediately.

This was one of the things a G2 user appreciated. The reviewer mentioned that Atera’s customer support is fantastic, and once you click the chat button, you get an answer almost instantly.

A G2 review of Atera

The reviewer also appreciated Atera’s Features board, which allows users to add and vote on new potential features. The features are implemented based on user suggestions, which according to the reviewer, is almost unheard of in the industry. 

In addition, Atera offers a bunch of self-help resources, including an extensive knowledge base, informative blog articles, webinars, and an active IT community, where users can troubleshoot common issues and share IT best practices. We’re extremely proud of our IT community and warmly welcome all new Atera users to join and benefit from it.

5. IT support from reactive to proactive

A G2 user mentions that Atera gives full visibility of their organization’s network and devices and has turned IT support from reactive to proactive. This is mainly thanks to Atera’s robust IT automation, which automatically deploys patch updates, monitors system performance, and helps to handle tickets more efficiently.

A G2 review of Atera

Atera’s patch management tool allows users to schedule patch updates for Windows, Linux, and Mac devices, as well as for important third-party applications like Adobe. The patching works through Chocolatey and HomeBrew integrations, which are built-in for all new users.

In addition, Atera’s IT automation tool allows you to automate tasks like cleanups, scheduled resets, and disk defrag. The automation can be scheduled to run when there is minimal disruption to business operations.

G2 users also appreciate Atera’s auto-healing scripts. When a threshold level is exceeded (such as a high memory usage due to a web browser process), the scripts automatically trigger actions to resolve the issue, such as restarting the problematic process or clearing memory.

6. Simple, user-friendly, and best RMM

Atera’s RMM is a vital part of its IT management platform and helps IT departments and MSPs monitor and manage their various endpoints remotely. This can include workstations, servers, laptops, IoT devices, and other SNMP-enabled devices.
A G2 user says that after trialing over a dozen RMM solutions, their organization settled for Atera because it best met their needs. This is due to Atera’s user-friendly and customizable interface, along with its troubleshooting, remote access, patching, and scripting capabilities.

A G2 review of Atera

Atera’s RMM relies on RMM agents, which continuously monitor device performance and health. The agent gathers critical information on system health, performance metrics, security events, and hardware and software inventory. The data is then centralized for an easy overview of system health across all devices.

When an issue is detected, an alert is automatically generated, which is prioritized based on its severity. Alerts can be configured by creating a fully customized alert threshold profile or using a recommended preset.

The reviewer also mentions benefitting from Atera’s script library, which has hundreds of helpful scripts for performing various tasks. If you’re interested in exploring more discussions and insights, we’ve put together a collection of highlights on Atera Reddit.

Atera’s G2 reviews summarized

In total, Atera has received over 750+ G2 reviews with an average rating of 4.6 out of 5.0 stars. Over 400 reviews mention Atera’s ease of use, over 200 mention Atera’s extensive features, and nearly 200 mention Atera’s reliable customer support.

This speaks volumes on Atera’s ability to offer a user-friendly experience and easy onboarding while having strong functionality and customer service. These are just a few of the reasons why MSPs and IT departments choose Atera when looking for an all-in-one IT management solution.

If you’re interested in using Atera for managing your IT infrastructure, you can easily sign up for a 30-day free trial. 

Enterprise customers can contact our sales team for a more customized offering. 

Try Atera today!