The best way for an MSP to maintain high level of service, is to use the best tools that will support integration, giving the MSP less to manage as a business, and optimizing your operations rather than slowing them down…

A break/fix solution is a simple first step to forge connections, get your foot in the door, and start making your expertise understood. But don’t let the first step be where you stay. With the right amount of nurturing, you can convert this client from break/fix to a monthly retainer…

Both PSA and RMM tools have become integral elements of running a Managed Service Provider (MSP) operation. But following our theory of integration providing more bang for your buck, are you missing a trick by keeping them separate. Here are 5 reasons to consider...

Real-time monitoring is the most essential function of remote monitoring and management systems (RMM). In RMM implementations all of the monitoring activities are carried out remotely, with the administrator viewing data about the performance of the monitored system through a browser...

January 2019 release is out! We’ve been working hard behind the scenes, and are excited to share with you the latest features, fixes, improvements and enhancements for 2019. Learn more about this…

For an MSP, “onboarding” is a two-phase process. First, you need to set up a new client customer in your remote monitoring and management (RMM) system. Then, you need to create an onboarding process for each of the users of the client system. User onboarding requires planning…

Every IT service wants to streamline their business, right? Because no one wants to work harder than they need. No IT service wants to waste hours on work they can systematize, simplify and automate. The only question is…. HOW...

If you’re an MSP or a break/fix guy trying to climb the ladder, you’re juggling a lot. Sometimes, just keeping your head above water seems like a losing battle. We at Atera thought we can help, we’ve pulled together a list of MSP Best Practices that should help you navigate these diverse issues…

The way you on-board new clients can be a real differentiation for Managed Service Providers. Before you can outline the process to your customer however, you need to know what these steps are for yourself…

Migrating services to the cloud can certainly make businesses more efficient and it can save companies a lot of money in both the short and long term. Here are 5 examples of clients for whom the journey to the cloud is long overdue…

Using remote support software with Atera's RMM software offers you another way to monitor, diagnose and solve customer issues. It will step up your game and make both you and clients happy...

Atera provides you with the ability to deliver Remote IT Support to your clients without even needing to actively take over their remote PCs. Read more about this feature...