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Discover the Total Economic Impact™ of Robin by Atera

Robin by Atera is an Autonomous IT agent that resolves Tier-1 and complex Tier-2 technical incidents on devices, servers, and network without a technician in the loop.

321%

3-year ROI

For Robin customers

321%

ROI

Benefits realized by a composite organization of 2,500 employees.

$5.5M
Net present value (NPV)
$7.3M
Benefits PV
<6mo
Payback period

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Commissioned by Atera · Audited by Forrester · 12-page PDF, gated

What the Forrester study revealed

  • Wins for IT teams

    Service desk personnel were redeployed to cybersecurity and infrastructure work as ticket load dropped.

  • Wins for end users

    The composite organization recaptured $2.9M in end-user productivity value over three years.

  • Wins for the business

    The composite organization avoided $3.3M in IT service desk costs as autonomous resolution climbed from 60% to 90%.

What changed for the composite organization

Forrester Consulting interviewed four Robin customers and modeled the three-year impact of deploying Robin as an autonomous IT agent across a 2,500-employee composite enterprise.

Beyond the headline ROI, the study points to a shift in how IT operates day to day: faster response times, fewer tickets escalating into real problems, and technicians freed up for higher-value work.

“We expect Robin to [autonomously resolve] at least 80% of our service desk workload and our IT organization to evolve from a reactive support function to a more proactive and forward-looking operating model.”
Head of IT, security, and data, healthcare

Read the full study to see the complete benefit and cost breakdown, the modeled autonomy curve, and how Forrester calculated the numbers above.