Cloudscape is an IT support company based in London with ten employees and growing. The company focuses on providing IT services to small and medium-sized businesses in London’s West End serving financial services, professional services, and retail businesses, and design agencies. Contracts typically cover a wide range of IT-related services as Cloudscape’s clients tend to outsource the majority of their IT requirements, including desktop support, management of mobile devices, network and server maintenance, hosting, and cloud projects.
With more than 50 contract clients, Cloudscape needed a streamlined way of managing each client’s individual requirements, recording billable hours, and handling day-to-day support tasks.
As company director, Mike Casey explained:
“ We were using several disjointed systems at the time, and were tracking time spent on client projects through Outlook, manually syncing hours at the end of every day. It was very clunky. ”