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Ticketing

Ticketing workshop

Learn how to create, manage, and automate support tickets to streamline your IT workflow from start to resolution. We'll cover setting priorities and SLAs, automating assignment, and using templates and macros to speed up your team's responses.

Date: October 19, 2026
Time: 12:00 pm ET
60 min

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In this webinar you’ll learn about:

  • Creating and managing tickets from start to resolution
  • Setting priorities, statuses, and SLAs
  • Automating ticket assignment and workflows
  • Using templates and macros to speed up responses
  • Tracking ticket history and generating reports
Join us to learn the fundamentals of ticketing in Atera and start managing your support workflow more efficiently.

Featured next-gen speakers:

Abi Mertnoff
Abi Mertnoff
CX Solutions Manager