Skip to main content
Your autonomous AI agent

Atera IT Autopilot

Ensure operational efficiency at any scale with 24/7 autonomous IT support.

Autonomous IT for enterprises

IT Autopilot is the face of the digital workforce, an AI agent built for IT teams facing rising ticket volumes, staff shortages, and growing demands for instant resolution. Designed to handle IT requests and manage routine tasks autonomously, it keeps employees productive and operations running by enabling seamless, independent issue resolution.

Reduce IT workload & increase efficiency

Eliminate repetitive IT work by giving your users the power to self-solve IT problems. IT Autopilot resolves tickets, troubleshoots issues, and handles routine and complex tasks, so your IT team can shift from support to priority projects.

Deliver 24/7 always-on
IT support

IT Autopilot provides instant IT support without delays, reducing first response time to zero, ensuring seamless operations even outside business hours, and keeping employees productive with minimum downtime.

The visual infograph of AutoTicket resolution of Atera AI Autopilot

Enable growth without 
the burnout

Resolve up to 40% of your IT workload autonomously, and 100% of your team’s headaches. IT Autopilot delivers fast, reliable IT support at scale, making burnout a thing of the past.

IT Autopilot capabilities

Instant IT support with a conversational agent

IT Autopilot engages users with human-like interactions via User Portal, email, Slack, and Teams, diagnosing issues, providing tailored technical solutions, and answering generic queries.

The ChatBot of AI Autopilot displaying instant IT support with Atera
Smart assistance

Smart search taps into your knowledge base to deliver context-specific, personalized answers, from software setup to step-by-step task instructions.

Answers displayed by AI Autopilot from Atera for Smart Assistance
Device and cloud support

IT Autopilot is the only AI agent capable of diagnosing, troubleshooting, and resolving device issues locally and in the cloud with its RMM and Helpdesk integration.

AI Autopilot from Atera fixing a ticket about a Printer Issue
Proactive IT solutions

IT Autopilot proactively detects and addresses potential issues before they impact your workflow. By continuously monitoring your systems, it anticipates problems and provides personalized, actionable, data-driven insights to deliver accurate, real-time solutions.

Proactive IT Solutions from Atera AI Autopilot displayed in the AI Center
Whitelisted software management

IT Autopilot helps with installing, configuring, and updating pre-approved software on your device, making a wide variety of tools available to employees instantly.

Whitelisted software chatbot fixing a ticket with Atera AI Autopilot
Escalation to technicians

When faced with a complex issue or an employee request, IT Autopilot will escalate tickets to a human technician with a full summary of the conversation, expediting resolution time.

Escalation for technician in the chatbot for a keyboard replacement request from Atera AI Autopilot
Reporting and Analytics

Track your IT Autopilot performance to identify where it shines and where it falls short, enabling you to make data-driven decisions on how to optimize and teach your AI.

Reporting and analytics from Atera AI Autopilot , visual of the tickets solved over time

Atera’s IT Autopilot in numbers

  • 40%

    Reduction in IT workloads

  • 3 hrs

    Saved daily per technician

  • 100%

    Availability, 24/7 coverage

  • 0.1 sec

    To first response

Integrations for every purpose

Customize your IT environment with best-in-class apps for backup, security, network monitoring, and more.

What global IT teams are saying

“Atera is instrumental in allowing Trapp technology to deliver world-class IT solutions to over 2500 clients and 140,000 endpoints… Partnering with Atera is gonna allow us to more efficiently grow into the future.”

Shawn Davidson


President


30%
decrease in first reply time
+10%
annual increase in NPS
Read case study

“Atera enables us to monitor and run scripts across thousands of devices with ease, saving time and effort. Its asset management provides valuable insights, helping Nordlo upsell and plan client budgets effectively.”

Tomas Jacobsen


Director, Service and Delivery


40%
increased efficiency
3
systems consolidation
Read case study

“Atera’s AI Copilot script generator has been a game changer for my team.
We went from 30 minutes of Googling to 30 seconds to type it in.”

John Merrick​


Technical Lead​


66%
decrease in handling tickets
50%
time won back
Read case study

Proven. Trusted. Certified.

Frequently asked questions

Ready to see how IT runs on Atera?