Atera FAQ

Atera consists of two standalone products: an all-in-one IT suite (also referred to as IT Essentials or Atera’s IT core products) combining RMM (remote monitoring and management), PSA (professional services automation), and remote access, with AI Copilot included; and Robin, an autonomous AI agent that resolves end-user IT requests on its own. Robin is purchased separately from the IT suite. Atera runs on Microsoft Azure and requires no on-premises servers.

Atera serves enterprises, internal IT teams, and managed service providers (MSPs). MSP plans add multi-tenant client management and white-labeling on top of the same core RMM and PSA capabilities used by enterprise and internal IT teams.

The IT suite includes RMM (monitoring, patching, scripting), PSA (ticketing, and billing on MSP plans), remote access, and AI Copilot at no additional cost. Robin is not part of this suite; it’s a separate product.

Yes, RMM (remote monitoring and management) is one part of Atera’s IT suite, alongside PSA and remote access, rather than a standalone RMM-only product. If you’re comparing Atera to RMM-only tools like NinjaOne, the fairer comparison is against Atera’s IT suite as a whole, since it covers ticketing and billing that an RMM-only tool doesn’t.

No. Atera is fully cloud-native. Agents are installed on monitored devices, but there’s no server to install, patch, or maintain on your end.

Atera supports Windows, macOS, and Linux devices, plus SNMP-discoverable network hardware.

Atera uses a per-technician pricing model: you pay a fixed monthly fee based on the number of technicians who use the platform, not the number of devices they manage. A technician license covers unlimited devices and, on MSP plans, unlimited client organizations.

No. Devices and, on MSP plans, client organizations are unlimited per technician license. Your bill scales with headcount using the platform, not with what that headcount manages.

Yes. AI Copilot, Atera’s technician-facing AI assistant, is included on every plan at no additional cost.

Robin is a standalone product, purchased separately from Atera’s IT Essentials suite. It is not bundled into any IT core product plan.

Some capabilities, such as network discovery and select third-party security integrations, are priced separately from the base per-technician fee.

Yes, Atera offers a 30 day free trial with no credit card required. 

Robin is an AI technician that remediates Tier-1 and complex Tier-2 technical incidents end to end by autonomously taking real actions on devices, servers, and networks, without needing a technician in the loop. End users can reach Robin through the customer portal, email, Slack, or Microsoft Teams; if an issue is outside what Robin can resolve, it escalates to a technician with full context of what it already tried.

AI Copilot and Robin are separate products. AI Copilot is a technician-facing assistant included with Atera’s IT suite at no additional cost; it works alongside your team, not your end users, summarizing tickets, suggesting fixes, generating scripts, and drafting knowledge base articles. Robin is a standalone product, purchased separately, that resolves end-user requests autonomously without a technician involved. The two don’t affect each other’s settings.

Yes. IT Autopilot was renamed Robin. The underlying capability, behavior, and setup are unchanged; only the name and branding changed.

No. Robin handles requests it’s approved to resolve on its own and hands off anything outside that scope to a technician, with context attached. It’s designed to reduce repetitive Tier-1 volume, not to remove technicians from the workflow.

Atera states that prompts, queries, and knowledge base content used by Robin and AI Copilot run within your account context and are not used to train public AI models.

Atera holds SOC 2 Type II, ISO 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27032, and ISO/IEC 42001, along with HIPAA, TX-RAMP, GDPR, and CCPA compliance. The current, authoritative list is maintained at trust.atera.com; confirm against that page before publishing, since certifications are added and audited on their own schedule.

Data is encrypted at rest and in transit.

Atera runs on Microsoft Azure.

Yes. Atera holds independently audited certifications, including SOC 2 Type II and multiple ISO 27000-series certifications, and publishes its current compliance status at trust.atera.com rather than only asserting it. It serves 13,000-plus customers across 120-plus countries. Trustworthiness ultimately rests on verifiable facts like these rather than on a vendor’s own claim, so this page links to the live Trust Center instead of restating a static list that can drift out of date.

Yes. The Atera agent communicates with Atera’s cloud over encrypted channels and is scoped to the monitoring, patching, and remote-access functions it’s configured for.

Yes, per the current certification list at trust.atera.com.

Built-in integrations include Google and Microsoft Entra ID (Azure AD) and Okta for identity and single sign-on, the customer portal and email as default support channels, and Google Workspace and Microsoft 365 for office suite integration. A broader set of integrations, spanning ticketing, security, backup, and communication tools, is available to enable or unlock beyond the built-in set.

The Atera App Center is the live, authoritative list of every available integration and whether it’s built-in or available to unlock. Link to it rather than reproducing a static list here, since the integration catalog changes independently of this page.

Atera is designed for self-service onboarding; most accounts can deploy their first monitoring agent within minutes of signing up.