AI takes the hard work out of managing your ticket queue. Instead of painstakingly tagging your neverending list of tickets manually and in an old-fashioned ad-hoc way, you can now create a consistent language across your entire team, so tickets will be automatically categorized according to relevant predefined or custom keywords. With Atera Plus, AI is not just a fancy Millennial buzzword but the driving force behind your work processes’ upgrade.
AI ticket tagging
Enjoy automatically cataloged tickets with the next-generation in ticketing – Atera’s automatic ticket tagging.
AI-based ticket tagging and dispatching
Analyze tickets by the most common issues
As each ticket will be categorized by keywords and type, you can automate the sending of your user tickets from any source to the right technician, according to their areas of expertise. Free up time for the helpdesk manager by automating these workflows so that managers can finally focus on their higher-value tasks that require their actual expertise.
more sub features
Customer Portal
Sync your ticketing system, provide instant responses, issue articles and tips in your knowledge base and launch your service into the next level.
Learn moreFlexible contracts and billing
Easily create the perfect contract and service level agreement (SLA) that turns prospects into signed customers with the customization and flexibility you crave.
Learn moreReports and analytics
Generate on-demand or automated reports that track and measure end-users’ networks, assets, system health, and overall performance.
Learn moreTicket automations
Fast-track your ticketing system to the next level with the most effective way to manage your users’ environments, time-tracking, communication, and details across the organization.
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