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Home › Webinars › Ticketing: Beginners workshop

Atera fundamentals
Product walkthrough
Ticketing

Ticketing: Beginners workshop

Learn how to create, manage, and automate support tickets to streamline your IT workflow from start to resolution.

Date: August 31, 2026
Time: 12:00 pm ET
60 min

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In this webinar you’ll learn about:

  • Creating and managing tickets from start to resolution
  • Setting priorities, statuses, and SLAs
  • Automating ticket assignment and workflows
  • Using templates and macros to speed up responses
  • Tracking ticket history and generating reports
Join us to learn the fundamentals of ticketing in Atera and start managing your support workflow more efficiently.

Featured next-gen speakers:

Abi Mertnoff
Abi Mertnoff
CX Solutions Manager